Westside Medical Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Upon closer review of the customers most recent order we have found out the followingItem *** is not available as the product was found to have a defect while attempting shipmentThis is of course at no fault of the customer and we can understand how this can be a frustrating experienceThe
matter is being reviewed internallyIn regards to items *** and *** we have had the warehouse team double check the products to confirm availabilityThe customer is correct that these particular products should not have appeared on the webHowever, this is the result of human error, rather than a technical oneThis occurrence is unfortunateHowever, we can assure there is no intentional deceptive behaviorIn addition, when a refund is processed we have automated protocols that make sure customers are notified the next day after a refund was processedWe appreciate the feedback about the areas of opportunity present and are currently working toward making improvementsNevertheless, this still leaves the customer without a product and we understand that can be a disheartening thing to experienceIn the interest of customer relations, a $store credit has been applied to the account for future useThis credit does not expireTherefore, there is no rush to purchase something by a certain timeIf a customer finds something she wants on the TV the order will need to be placed with an agent so the credit can be applied toward the orderIf the product is online, the credit can be applied during the checkout processIf there are any other questions or concerns our CS team is available 24hrs a day at ***, *** and we also provide 24hr chat coverage.

Revdex.com:After many attempts and efforts that were uncalled for, with people stating they had 'handled' the problem, when they had NOT, they DID refund the $Unfortunately, I discovered that many of the customer service people employed BY LC have a tremendous problem with telling the TRUTHHopefully, they have learned a major lesson.Many thanks for your assistance in this matter.*** *** Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meMy financial institution was contacted once again this morning before my getting on the computerWells Fargo is currently sending me a photocopy of my statement for the time period of 7/13-8/for me to fax to LC at the cost of which i've already paid but that is okay as long as LC could see that the refund was not in fact credited to my account at allI am happy that the customer service representative did reply to Revdex.com and is going to resolve this issue by making the refund on the requested cardI'm glad this will finally be over after all the people I have spoken toThank you very muchI appreciate it
Regards,
*** ***

On 11/a refund for the dollars was applied to the customers account on 11/29/A voicemail was also left on the same day at 2:08pmCSTIn addition to this $refund an addition $store credit has been applied to the customers account for future useWe apologize for any
inconvenience she may have experiencedIt is not our intention to make for a bad customer experience and we are sorry that the customer has felt this wayIt is our hope that this refund and additional store credit can help restore the customers faithIn addition, we hope the gesture of customer relations is recieved well by the customer and look forward to her shopping with us againIf she has any questions she can call us at ***My personal email is *** and my personal extension is ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***I filed a complaint against ShopLC on Feb 24th.The matter has been resolved to my satisfaction, ie, they 25% discount was
honored and the amountrefunded to my credit card.Please close complaint ***Thank youI hope I never have to use your services againYou were very responsive andinformational.*** ***
Regards,
*** ***

First we want to take a moment to apologize to the customer for events that have transpiredWe can understand how it would be disheartening and make for a bad customer experienceSecond, we do appreciate the customer taking the time to provide feedback to us about the experience that they hadIn
turn, this allows us to make corrections and provide coaching when necessary. On 5/1/a voicemail was left with the customer in regards to this complainton 5/2/the customer called in and spoke with a CS agent who made corrections to billing information which was causing some of the problems while ordering onlineOn 5/3/another voicemail was left with the customer to check with them and ensure that issues are addressedIf the customer has any questions or concerns my direct extension is ***.

Complaint: ***
I am rejecting this response because:
I have been contacting the liquidation channel for more than two months regarding errors in their deliveries For Instance :: When I receive a package that should contain items according to the paperwork inside, and there is only items insideOr the items are not the same as the items on the paperworkEvery time, I am accepting the credit and they are looking for the correct item and it is inevitably sold outEvery time I don't want a refund - I want the item that I ordered Anyways - I have been repeatedly having these problems and asking about what is happening over there since the first of the year? But no one has called me to address any of these issues Only now am I getting any responses at all. On their response they say they that they called me today twice? I told them they I was not going to be in this afternoon and they would have to call tomorrowBut again they did not listen.And in in regard to the phone calls,, I have been waiting for a call from a manager named *** *** for more than weeks from today - and prior to that I have left messages for management with the Customer Service reps To give you an idea of how long this has been going on - the order that they are calling about is from February I have been trying to get an answer about this order for all this timeNow they are trying to deal with that problem only This is just not acceptable .
*** ***

According to out payment system for the order of *** for items *** and *** methods of payment have been usedThe first is a store creditThe 2nd is a mastercard ending in *** for a total of And lastly we charged on the card ending in This makes a total of
I have included a screenshot of the invoiceI have also included a screenshot of our payment system that shows cards were chargedI have attempted to contact the customer on the phone number given on 11/28/I left a voicemail briefly explaining this informationWe have charge the correct amount on the order in questionIn addition the description of the product states "Vegan leather" which is an alternative to animal leatherWe have indicated in our description that the product is not animal leatherAll products are covered by a day warranty, any products the customer is unhappy with we are glad to returnIn regards to turquoise in question this would better be handled with a phone callAn email has been sent to the customer to confirm what would be a good time to get in touch to get more clear detailsHowever, the email came back as undeliveredHowever, in the interest of addressing this complaint all turquoise is genuine and real unless otherwise specifiedProducts may have treatments to help with the intensity of the color, however that does not alter the genuineness of the stoneWe would like an opportunity to speak with the customer but we have missed each other *** is my direct extensionAnother attempt to call will be made during business hours to continue toward reaching a desired solution for the customer.

We stand by the statement that we do not sell pre-owned jewelryOn the contrary we manufacture a large percentage of our merchandise which in turn allows us to offer deals that we do to the customersIn the interest of customer relations and reaching a resolution the product may be returned
for a refundThe customers account has been notated to accept the return for refund upon arrival to avoid any confusionOnce the product arrives we will get the refund processed to the original method of payment.

The inventory is available therefore it was correct to still be listed on the websiteHowever, the agent that the customer spoke with did not give correct information and this is where the disconnect happenedWe take ownership of this and acknowledge that this does not make for a good customer
experienceWe understand how this can be confusing for a consumerCoaching will be provided to the individual that the customer interacted with to prevent confusion in the futureI have contacted the warehouse team and they were able to assist me in finding this productAnother one is going to be shipped out it is going UPS 2nd day air the tracking number is as follows: ** *** *** ** *** ***I have attempted to call on 10/8, 10/9, and 10/to share this information with the customerHowever, it appears we have missed each otherAgain, we are sorry the experience that you had and thank you for taking the time to reach out to us to provide feedback! My direct line is *** please feel free to contact meAlso my email is ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
-----Original Message-----From: *** *** [mailto:***] Sent: Friday, October 16, 8:AMTo: info
Subject: id*** I received a phone call last night from LC and they agreed to refund all amount back to my debit cadI checked the bank this morning and it is posting back to my account. Thank You so much for your help. *** ***Regards,
*** ***

Complaint: ***
I am rejecting this response because:The only way they will accept a payment from me is if I purchase a visa card to make a paymentI no longer have a debit or credit card
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI work for an airline that is going through a merger on Friday and we have no access to our phones at the airport! I did receive a wonderful email from him and he is sending me my candle!! I am so happy that after talking/emailing them five times I finally got someone who helped me! :) I order from Liquidation Channel often and I love them company....the jewerly and items are always beautiful and I have never had to even return one item! I was just frustrated that no one would listen so I appreciate your help in getting it resolved! I will DEFINATELY still do business with this company!! Thanks again
Regards,
*** ***

Although we are a customer focused environment, we apologize that we are unable to accommodate your request by changing the payment methodPaypal Credit is a separate merchant from us with their own terms and conditionsBudget pay is an in house payment method that we offer to allow customers to pay in monthly installments interest freeGoing forward, if you would like to make payments with PayPal Credit then you can pay for the product with that payment method insteadIn turn you can make payments through themHowever, our budget pay payment option is a method that can only take credit or debit cards at this time For this reason, because the balance remains we cannot cease contactWe are in compliance with collection practicesAnd a copy of the bill has been included for your recordsOur customer service team is available to assist 24hrs a day at 877-899-

I have spoken to the customer as of today 9/19/I have found the item that the customer has requested and placed an order for himin addition to this I have registered him as wellTherefore, next time he wishes to purchase with us he can go through the automated system without and issuesI
appreciate the time that he took to give feedback and deeply apologize for the experience that he hadWe are glad he is part of the LC family and hope he enjoys his purchase!

Complaint: ***
I am rejecting this response because:They said they have "protocols" to notify me when I am being refunded money--completely ignoring the part of my complaint where I say I am NEVER notified by them, only by Paypal, (at least not since they changed their website in 2015.) So obviously their "protocols" are not workingHow are they going to fix this? Also ignored was the part of my complaint where I say after an auction win is taken away from me days after I have already paid, I often have later seen the exact same item being auctioned againPerhaps that was not true with the last cancelled items, but I estimate they have done this to me several times in the or so cancelled orders in the past yearI have actually called customer service a couple of times about this, and I was told I couldn't have the item currently being re-auctioned because "someone has already placed a bid on it." SO apparently it was fine to take it away from me, but they won't take it away the new person who is bidding on it, even though I was prior in time in wining the auctionAgain, how are they going to fix this? I want a guarantee that in the future if I see the same item after my winning bid is cancelled, they will pull that auction and send it to me, for the price I originally won it forOtherwise there is a clear intent to defraud if they won't honor the auction winning bid
Regards,
Carla Johansen

Complaint: ***
I am rejecting this response because:They said they have "protocols" to notify me when I am being refunded money--completely ignoring the part of my complaint where I say I am NEVER notified by them, only by Paypal, (at least not since they changed their website in 2015.) So obviously their "protocols" are not workingHow are they going to fix this? Also ignored was the part of my complaint where I say after an auction win is taken away from me days after I have already paid, I often have later seen the exact same item being auctioned againPerhaps that was not true with the last cancelled items, but I estimate they have done this to me several times in the or so cancelled orders in the past yearI have actually called customer service a couple of times about this, and I was told I couldn't have the item currently being re-auctioned because "someone has already placed a bid on it." SO apparently it was fine to take it away from me, but they won't take it away the new person who is bidding on it, even though I was prior in time in wining the auctionAgain, how are they going to fix this? I want a guarantee that in the future if I see the same item after my winning bid is cancelled, they will pull that auction and send it to me, for the price I originally won it forOtherwise there is a clear intent to defraud if they won't honor the auction winning bid
Regards,
Carla Johansen

The fees have been refunded in their entirety per the customers requestJust to manage expectations, please be aware that the refund is not in one lump sumThe way our refund process organized the item and the shipping charges are refunded separatelyA refund of 1.99, and 31.50(making a
total of 38.48) were done on the original method of paymentThis refund has been done today as of 3/Please allow 3-business days for the refund to show up on your endTime frames do vary depending on a financial institutions policiesI have called the customer and spoke with her today on 9/10/I indicated that the refund was completedAt that point the customer shared her concerns with me and the call was abruptly endedI called back and left a voicemail indicating again that a refund has been processed as requestedI have also indicated in this same voicemail that the calls placed with our representatives are being reviewed so proper coaching can be providedIt was not our intention to provide this type of experience for the customerHowever, we can understand why she was upsetWe acknowledge shortcomings in this particular situation and have taken the aforementioned steps to rectify the issueIf she has further questions for me I did leave my direct line ***