Westside Medical Care

Complaint: ***
I am rejecting this response because:
Regards,
*** *** Changing the system so bidders cannot see other bidders does not resolve the issue, They need to read their own policies Moving my account off the tool bar makes it difficult to find so that helped them not the customer I do have some item numbers of Second Chance bids as soon as I can I will call the LC I don't know how remodeling their system helps the problem they should be making it more consumer friendly not hide everything so it may go away

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

First we want to take a moment to apologize to the customer for events that have transpiredWe can understand how it would be disheartening and make for a bad customer experienceSecond, we do appreciate the customer taking the time to provide feedback to us about the experience that they hadIn
turn, this allows us to make corrections and provide coaching when necessary. On 5/1/a voicemail was left with the customer in regards to this complainton 5/2/the customer called in and spoke with a CS agent who made corrections to billing information which was causing some of the problems while ordering onlineOn 5/3/another voicemail was left with the customer to check with them and ensure that issues are addressedIf the customer has any questions or concerns my direct extension is ***

I called customer on 12/and we spoke regarding the order in questionWe did initially send the package outHowever, the tracking stops at the Canadian borderAfter that there is no further movement on the package as of 12/I refunded the purchase for customer relationsIn addition to this
we expedited a new order to the customerShe was able to pick up the package at a UPS access point today around 11amShe has confirmed that she got the package and that everything arrived in good conditionWe acknowledge the shortcoming with her initial packageHowever, we are glad we were able to get the products to her on time to give for giftsThis matter has been addressed and we appreciate the customer shopping with Liquidation Channel

We confirm this is not the quality of service we intend to provide. We understand this has been an inconvenience and for this we are extremely sorry.We have added control measures to minimize errors, which we expect will increase your satisfaction and enjoyment while shopping with us. If for an unforeseen reason, the same situation was to unlikely happen in the future, we hope you will provide us the opportunity to express our good will and send you a like kind item free of cost to you. In the interest to express our good will and to improve your shopping experience we have applied store credit to your account in the amount of $This credit was applied on 11/3/2016 In addition, we have shipped order *** to you. This order contains the following productsSeptember incomplete orders: In September were we unable to ship item***Artisan Crafted Arizona Sleeping Beauty Turquoise, Lapis Lazuli Sterling Silver Decorative Pendant without Chain TGW CtsThe product was won for 10.00. We have found item***which is like kind, the description is as follows: Artisan Crafted Arizona Sleeping Beauty Turquoise, Lapis Lazuli, Malgache Neon Apatite Sterling Silver Pendant without Chain TGW October incomplete orders: Item ***Madagascar Paraiba Apatite, White Topaz Platinum Over Sterling Silver Earrings TGW CtsWon for We have found like kind item***: Madagascar Paraiba Apatite, White Topaz Platinum Over Sterling Silver Earrings TGW cts Item ***Arizona Sleeping Beauty Turquoise Platinum Over Sterling Silver Decorative Dangle Earrings TGW CtsWon for-11.00-We have found like kind item***Arizona Sleeping Beauty Turquoise, White Topaz Platinum Over Sterling Silver Lever Back Earrings TGW CtsWe appreciate your business and are very saddened we were unable to provide the level of service that we strive forNevertheless, this situation provides an opportunity for us to continue to for improvements to make your experiences even betterWe hope that you enjoy the products that we were able to findAlthough not the same, they are similar in appearanceTherefore, we hope that his gesture of goodwill is received well If there are any questions or concerns of course customer service is available 24hrs day at ***My direct line is ***My email is ***

A refund has been processed for items ($9.99) and 1729431($10.00)There were no shipping costs on the respective sales orders these items were on, therefore the item cost is what was refundedAt this time, we are not requesting a return in the interest of customer relationsShop LC
(formerly liquidation channel) returns department indicated that the products did not have wearWe will investigate further internallyThis does not however change the fact that you need a resolutionWe apologize for confusion caused and have processed the refunds in the interest of good willWe appreciate you taking the time to provide feedback to us to better customer experiencesThank you for being a customer with SHOP LC (formerly Liquidation Channel). Regards, *** *** Customer Service Manager.

Although we are a customer focused environment, we apologize that we are unable to accommodate your request by changing the payment methodPaypal Credit is a separate merchant from us with their own terms and conditionsBudget pay is an in house payment method that we offer to allow customers to pay in monthly installments interest freeGoing forward, if you would like to make payments with PayPal Credit then you can pay for the product with that payment method insteadIn turn you can make payments through themHowever, our budget pay payment option is a method that can only take credit or debit cards at this time For this reason, because the balance remains we cannot cease contactWe are in compliance with collection practicesAnd a copy of the bill has been included for your recordsOur customer service team is available to assist 24hrs a day at 877-899-

As of today 6/29/The customer was contacted by *** per her requestWe want to acknowledge that the way this transaction was handled was unacceptableEach call will be reviewed that way proper coaching could be given to the agents involvedIn addition, we have send a refund report
and sales order history for the customers recordsLastly, we are sorry about what happened with the braceletWe understand this is disheartening and frustrating as this was a product that the customer wanted. Unfortunately, the product is no longer availableHowever, a refund for the product has been processed as well to ensure the customer has her fundsWe also want to let the customer know that we appreciate her reaching out to us as this has allowed us to identify some areas of opportunity with some of our team members

On my 17th we were able to confirm that there was a mistake with a transaction the customers account in the amount of $The order in question is ***The amount that was charged incorrectly was $On 5/17/the amount of $was refunded to the customer on the same payment method
A refund generally posts within 3-business daysIt does however depend on the financial institutions policesNevertheless, liquidation channel will gladly address any overdraft fees that were related to error that occurred on 5/We simply would ask for a copy of a statement documenting the overdraft chargeIt can be faxed to *** with attn to CS ManagerOr it can be emailed to ***Also, for the customer reference a screen shot has been attached documenting the refund in questionThis information is coming directly from our payment portalLastly, in regards to faxing information to the incorrect number we acknowledge that this situation was an area of opportunityCoaching will be provided to the individuals involved in the initial handling of the fax.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***I filed a complaint against ShopLC on Feb 24th.The matter has been resolved to my satisfaction, ie, they 25% discount was
honored and the amountrefunded to my credit card.Please close complaint ***Thank youI hope I never have to use your services againYou were very responsive andinformational.*** ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I was told by the person contacting me that ALL funds would be refundedAs of today's date, I've been refunded the initial shipping, however nothing elseIt has been days according to the shipping label, their label, that it has been back at their companyUSPS tracking says they received it on 10/24/Today is 10/30/This issue is not resolved for me until all refunds are returned
Regards,
*** ***

On my 17th we were able to confirm that there was a mistake with a transaction the customers account in the amount of $The order in question is ***The amount that was charged incorrectly was $On 5/17/the amount of $was refunded to the customer on the same payment method
A refund generally posts within 3-business daysIt does however depend on the financial institutions policesNevertheless, liquidation channel will gladly address any overdraft fees that were related to error that occurred on 5/We simply would ask for a copy of a statement documenting the overdraft chargeIt can be faxed to *** with attn to CS ManagerOr it can be emailed to ***Also, for the customer reference a screen shot has been attached documenting the refund in questionThis information is coming directly from our payment portalLastly, in regards to faxing information to the incorrect number we acknowledge that this situation was an area of opportunityCoaching will be provided to the individuals involved in the initial handling of the fax

I have spoken to the customer as of 10/I have clarified the label fee for her and explained that we are not going to be charging her multiple times for the label feeThe fee is only charged time per packageIn addition, normally when a item is returned and it's not defective the original
shipping and handling charges are not refundedIn the interest of customer relations I have processed the shipping charges for her due to the lack of clarity in the situationIn addition I did let the customer know that I appreciate her feedback in regards to our shipping chargesOur shipping charges have always been per itemHowever, we do have a Value Bundle Shipping options which I spoke with her aboutUnfortunately, at this time we do not happen to have additional bundle shipping optionsAs stated in her complaint the customer is going to be returning some product to usOnce received we are going to to process refunds as each of our purchases has a Day unconditional guaranteeThe return label fee will not be assessed in this situation as wellI also spoke with the customer about our estimated retail value pricesThese amounts are not appraisalsRather the amounts listed on the screen are shown to indicate to the customer the type of value we offer in comparison to traditional retail establishmentOur business model allows us to pass on our savings to our customersAlthough she did not personally agree with everything she was still pleasurable to speak withFor this reason, liquidation channel feels we were able to come to an amicable resolutionThe customer indicated that she appreciated the clarityIf she has further questions she can contact me at *** or email me at ***

The consumer indicates the complaint was filed because a return was not accepted for an orderThe product was resized and our terms and conditions indicate that altered products are not eligible for returnUnder circumstances all products do have the day warranty against defects
Additionally if the order is within days the customer can return the product if they are unhappy with itHowever, again altered products are not eligibleThe following paragraphs is from our terms and conditions: RETURNABLE ITEMS If you are not completely satisfied, return your item within days of the receipt of the item. All Sales Final on items purchased on the Rising Auction or Clearance sections of the website and during any Clearance EventOnly defective or damaged items purchased from these website sections or during a Clearance event may be returned. This Right of Return policy applies only to those products that have not been subjected to undue stress, neglect, misuse, abuse, altered or resized, in any wayUpon receipt Shop LC will inspect each return and Shop LC reserves the right to reject items that have been subject to any of the above circumstancesReturned Items must be complete, including all items Shop LC sent with the order, including the jewelry box, tag, and any and all certification(s) if applicableA returned item must be packaged for shipment to arrive in the same condition as it was receivedWe strongly recommend that you use Shop LC supplied return label to return the productA Return Label Fee of $(up to 5.0lbs), $(5.01lbs- 10lbs) or $(10lb+) will be deducted from your refund credit amountOtherwise, we recommend, you insure your package and ship it via carrier with a tracking methodShop LC will not be able to issue a refund for items that are damaged or lost in the return shipping process I have also included the link for reference: ***
* Invoices shipped to our consumers indicate that further details of terms and conditions are on our websiteI have attached a copy for your reference of the same invoice the customer has received In the interest of customer relations I have refunded the customers initial payment and deactivated future payments related to this purchaseI also did not require a returnI have left a voicemail with this information, additionally I have emailed the customer with the same informationI have attached the email for your records On the grounds that terms and conditions were not violated, and that the product was not eligible for a return, SHOP LC respectfully requests dismissal of this complaint as invalid *** *** PhD, Customer Service Manager

The inventory is available therefore it was correct to still be listed on the websiteHowever, the agent that the customer spoke with did not give correct information and this is where the disconnect happenedWe take ownership of this and acknowledge that this does not make for a good customer
experienceWe understand how this can be confusing for a consumerCoaching will be provided to the individual that the customer interacted with to prevent confusion in the futureI have contacted the warehouse team and they were able to assist me in finding this productAnother one is going to be shipped out it is going UPS 2nd day air the tracking number is as follows: ** *** *** ** *** ***I have attempted to call on 10/8, 10/9, and 10/to share this information with the customerHowever, it appears we have missed each otherAgain, we are sorry the experience that you had and thank you for taking the time to reach out to us to provide feedback! My direct line is *** please feel free to contact meAlso my email is ***

At this point, the investigation has been concludedThe customer's account was inactivated on a temporary basisThis is because we wanted to ensure that no further deliveries occurred until we found out what happened to the order in questionThis was done with the intention of
ensuring the customer would get any future products that she had orderedA supervisor has attempted to contact the customer today 4/5/I myself have personally attempted to call twice as wellHowever, I was unable to leave a voicemailWe want to ensure the customer gets her refunds to the proper ordersMy direct extension is ***I will attempt contact again tomorrow

I have attempted to contact the customer on 6/4/and 6/6/On 6/a person answered and indicated that they would take a messageHowever, since we are nearing the deadline we are opting to respond through the Revdex.comWe deeply apologize about what happened to the tanzanite ring mentioned
Unfortunately, we do not have a replacement available for this productThis product was order 11/and is several months outside of the warranty periodHowever, in the interest of customer relations a refund has been processed for the productWe do have several different kinds of tanzanite rings and would recommend our personal shopper service at ***, they specialize in helping customers locate itemsIn the mean time I can be reached directly at *** because your feedback is still important to us

As of 8/26/at 5:54pm CST one of our supervisors attempted to contact you to leave a voicemail to facilitate a solutionAt the time you were not available so a voicemail was left sorry that we missed each other! In the interest of customer relations I will process the refund now on the card
ending in A refund takes 3-business days to post depending on your financial institutions policiesSome people get their funds sooner, however we want to make sure we are effectively managing your expectationsIf you need further assistance my number is *** this is my direct lineThank you for taking the time to provide feedback about your experience because customer feedback is invaluable to us

I have attempted to contact customer as of 1/16/I left a voicemail indicating that liquidation channel has no control over how quickly funds are releasedOnce we cancel an order we release the funds from our possesion, however each financial institution is different in how quickly they
release the funds back to a customers accountI have also let the customer know via voicemail that I am sending the item in question to her at no expense to herI indicated an invoice will be generated but no charges will come to herThe product should arrive between 10-business days as we have had some shipping delaysNevertheless, liquidation channel has not collected any funds from the purchase in questionIf the customer has any questions for me my email is *** and my direct line is *** I work Tue-Sat and return calls within 24hrs barring when I am not in the office