Westside Medical Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meMy financial institution was contacted once again this morning before my getting on the computerWells Fargo is currently sending me a photocopy of my statement for the time period of 7/13-8/for me to fax to LC at the cost of which i've already paid but that is okay as long as LC could see that the refund was not in fact credited to my account at allI am happy that the customer service representative did reply to Revdex.com and is going to resolve this issue by making the refund on the requested cardI'm glad this will finally be over after all the people I have spoken toThank you very muchI appreciate it
Regards,
*** ***

Firstly, we apologize the manager callback did not occur in a timely fashionWe acknowledge this is an area of opportunity and this matter will be investigated internally with the delay. On 2/22/I (Customer Service Manager) attempted to call the customerHowever he was not availableI
spoke with his wife and she said he won't be available today, however she did give recommend I try tomorrow 2/23/2018 On 2/23/I called the registered telephone numberHis wife informed me he is out of town but gave me an alternate number to contactI did attempt to call his cell phone however was unable to leave a message. Upon reviewing the situation, the customer is correct the description did changeHowever, the change was not intended to be malicious or deceitfulRather, it was discovered we had a discrepancy in the descriptionThe product was removed to correct the informationThis was done to ensure transparency with our customers in what they were gettingInternally we are taking corrective action to ensure all customers are aware of the description errorI have processed a $customer relations store credit for the customerThe credit does not expireI cannot be used on the automated system but it can be used with an agent, or on the online storeWe hope to restore our relationship with the customer and apologize that we did not meet expectations.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have been working with the customer toward reaching a resolution that is satisfactory for her I have spoken with the customer on 4/and indicated to her that I will reship the products that I can and that I will refund what I am unable to reshipI have attempted to call on 4/and 4/to relay the information I have foundHowever, her and I have missed each otherI will continue to contact the customer to work toward completing the resolution for herBut she did indicate that she was happy to get contacted and is happy that we are working toward a satisfactory resolution

On 11/a refund for the dollars was applied to the customers account on 11/29/A voicemail was also left on the same day at 2:08pmCSTIn addition to this $refund an addition $store credit has been applied to the customers account for future useWe apologize for any
inconvenience she may have experiencedIt is not our intention to make for a bad customer experience and we are sorry that the customer has felt this wayIt is our hope that this refund and additional store credit can help restore the customers faithIn addition, we hope the gesture of customer relations is recieved well by the customer and look forward to her shopping with us againIf she has any questions she can call us at ***My personal email is *** and my personal extension is ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I got an apology from themAnd hope they really work on the problem and put more attention to their business and make sure that, a mistake like that won't happen againlike I said that happened to me many times and Hope my complaint help to fix the problem specially when they offer an Auction section items, and they have clearly what "AUCTION' word means
Regards,
*** ***

I have spoken with the customer as of today 9/16/I have confirmed with her a reshipment was not processed properlyI am reshipping this item to her and will followup with her once the product is on it's wayThe customer is glad to be getting her productsWe appreciate that she gave us
feedback to better improve the customer experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10671263, and find that this resolution is satisfactory to me
Regards,
*** ***

On 11/11/A supervisor attempted to contact the customerHowever, we missed each otherThe customer did receive refunds for products that were returnedHowever, the products were assessed a restocking feeThe voicemail that we left indicated that we would be processing a refund for the
customerThese refunds were completed the same day 11/11/The majority of these orders were Paypal creditFor this reason, the credits most likely will not show up until the next statement cycleIn addition, because each order is treated individually within out system the customer will see severer small refunds rather than one large sumHowever, I can confirm that all restocking fees have been refunded as of 11/11/On 11/12/the customer did return our call and indicate they were happy to hear about the refundsIf the customer has any questions for me personally my contact number is *** or they can email at ***.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The order in question was initiated online 2/24/by the customerThe address was not complete and we were unable to deliver the shipmentWe are sorry for any inconvenience that may have occurredNevertheless a refund was processed 3/8/In addition the products were sent next
day air and delivery has been confirmed as of 3/as the package was signature confirmationIf there are any other questions or concerns customer service is available 24hrs a day at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I should mention that when I call to say why I havent recieved the full refund after two and half monthsThey claimed we cannot give you full refund! Now after days they claim in their respond to my complaint, that" this how we mange the refundBe aware that the refund is not in one lump sumThe way our refund process organized the item and the shipping charges are refunded separately"This is a decitful claim!!! their Representative, and their supervisor both 'told me we will not give you full refund"Now they are becoming cooperative and all friendly
Regards,
*** ***

The customer was able tor provide an example to me indicating that she felt that she was charged incorrectly for certain auctionsAs of today 1/7/I have emailed her correspondence that documents that she was charged the correct price rather than the higher bid as she originally thoughtIn addition, I have spoken with the customer on 1/6/addressing her questions that she had as wellShe has my direct line if she has any additional concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:WE HAVE NOT REACHED THE SATISFACTION POINT YET
Although FINALLY someone is doing their job and I am seeing some resolution, the records are still incompleteThe only reason this is happening is because I was forced to contact my credit card companies and file a complaint with the Revdex.com to get this nightmare resolvedOnce I have received everything I have requested and have had time to correctly reconcile this account we will discuss closure of this complaint if I am satisfied with the outcomeIt has taken them almost one year to get to this point and I am not about to release them until everything checks out.The amount of refund listed on your form has turned out to be actually much higher than I had originally thought
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I should mention that when I call to say why I havent recieved the full refund after two and half monthsThey claimed we cannot give you full refund!? Now after days they claim in their respond to my complaint, that" this how we mange the refundBe aware that the refund is not in one lump sumThe way our refund process organized the item and the shipping charges are refunded separately"This is a decitful claim!!! their Representative, and their supervisor both 'told me we will not give you full refund"Now they are becoming cooperative and all friendly
Regards,
*** ***

I have called and spoken with the customer today 6/28/I have checked the inventory for ? item? ***I have confirmed with our warehouse team the ? product is availableWe acknowledge that an error occurred with this particular orderFor this reason I have escalated the matter
to have it looked into furtherI have explained to the customer that this is not something that is done intentionally and that we are a legitimate company? Nevertheless, the customer needs a solution for his immediate concernsIn the interest of customer relations I have sent the product to the customer as a gesture of good faithThe customer was a pleasure to speak withShould have have any other concerns I can be contacted directly at *** or emailed at ***?

As of this time I can confirm and attempt was made on 1/23,1/and 1/to initiate contact via phone on the number left on this complaintA voicemail was left each time with my direct extension? In regards to item *** the customer is correct her order was cancelled and we were unable to
ship the productIf a product is found to be in unacceptable condition when it is being packed we will opt to refund the product for the customer in the interest of customer relationsThis decision is made rather than sending something out that does not fit our quality standardsIt is never our intention to inconvenience a customerIn this instance the product being placed for auction will be addressed internallyHowever, we do not intentionally put products on auction that are unavailableBecause the product is not available we do have a personal shopper department that can find something similarIn addition we can honor the price of However, since the item will not be exactly the same we need confirmation for the customer that this is something that she would like to doIn regards to item *** the customer has been refunded in full as of today 1/28/and no return label fee has been applied to the orderTherefore, per customer request we have absorbed all shipping costsIn addition to the refund, a replacement was sent by CS Manager in the interest of customer relationsThis replacement had no additional cost to the customerIn closing, we would like to address her comments on her experience with an agentIt is absolutely unacceptable that the customer would feel humiliated from her experienceAnd we extend our deepest apologiesCoaching will absolutely happen for this agent, we take feedback like this very seriouslyWe appreciate the customer taking time share her experience because it helps us be a better companyAgain, we extend our deepest apologies for not providing the customer with the service she neededIf she has any questions or concerns my direct extension is ***I have also left this information in voicemails as well.?

Complaint: ***
I am rejecting this response because: They did not respond to my account being blocked and them unblocking it so that I can shop again? Are they going to do this or not? And as far as the credit for how much? because again they did not say or specify? Their response is incomplete? Again, 1)Unblock my account for both phone and on line shopping2)How much is the credit for? Please respond as soon as possible
Regards,
*** ***? ? ? ? ? ? ? ? ? ? ? ? ? ?