White Hat Management

Customer was overnighted the stethoscopeThe Fedex tracking number is: [redacted] Should arrive 6/

Complaint: I am rejecting this response because: It is 7/22/and the refund as stated was not receivedI called Amazon and confirmed no refund was ever sent to my account aside from the $shipping fee, the full product price is still not refundedI am also filing a complaint with Amazon to aid in this matterI have several customer representatives assure me of this refund which to this day is nothing but deceitful Regards, G [redacted]

We are waiting on the customer return of the JOCKEY TRI BLEND ZIPPER PANT WHITE M product Refund will be processed as soon as it is returned

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11461745, and find that this resolution is satisfactory to me Regards, [redacted]

Case# Re: K [redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that MsD [redacted] placed an order on 5/26/Below are the items that were included on her order Order # AH [redacted] 1) Grace Flare Leg Pant Pewter Lgt – Qty 2) Grace Flare Leg Pant Eggplant Lgt – Qty 3) Grace Flare Leg Pant Raspberry Lgt – Qty 4) Grace Flare Leg Pant Caribbean Lgt – Qty 5) Layers Silky Long Sleeve Tee Pewter S – Qty 6) Layers Silky Long Sleeve Tee Pewter Xs – Qty 7) Layers Silky Long Sleeve Tee Real Teal Xsm – Qty 8) Layers Silky Long Sleeve Tee Real Teal Sml – Qty 9) Layers Silky Long Sleeve Tee Hot Pink Sml – Qty 10) Layers Silky Long Sleeve Tee Hot Pink Xsm – Qty 11) Charity Y-Neck Top Raspberry Med – Qty 12) Charity Y-neck Top Caribbean Med – Qty 13) Charity Y-Neck Top Pewter Med – Qty 14) Charity Y-Neck Top Eggplant Med- Qty Item #’s 1-& 11-are awaiting ship- confirmation and will be shipped out shortlyItem #’s 5-left our warehouse on 5/31/and were delivered on 6/6/via FedEx Tracking# [redacted] Around the time MsD [redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserveWe were forced to move our warehouse to execute those changesUnfortunately, this move has unexpectedly delayed many ordersWe sincerely apologize if the delay has affected your orderWe did receive contact from the customer on 6/7/regarding the status of her order, at this time we offered a partial refund in the amount of $due to the delay in shipping and MsD [redacted] accepted this offer

Complaint: I am rejecting this response because:Although the company indicates they have issued a credit for the shipping (and subsequently a full refund) no credits have appeared in my account Unless/until this occurs I will not consider the matter resolvedRegards, [redacted] M [redacted]

MrK***,We apologize for the delay in shipping your orderThe product, style, and size you selected, ships from an alternate warehouse and delays the shipping timeWe have been in the process or relocating our warehouse(s) and we have been in the process of changing our embroidery to a new location, which has caused the delay in completing your request for engraving on your CLLITTMANNWe upgraded your shipping to overnight deliveryOnce the order ships you will receive an email confirmationWe have taken the steps necessary to follow through with getting your order shipped immediately.Thank you for shopping at allheart.com America's Medical SuperstorePlease let us know if we cold be of further assistance

Tell us why hereCase# 11481991Re: J [redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that MsP [redacted] placed an order on 5/12/Below are the items that were included on her order Order # AH 1) Littmann Classic III Stethosco Smoke Finish W/ Black Tubing – Qty Item # left our warehouse on 6/3/and was delivered on 6/6/via FedEx Tracking# [redacted] Around the time MsP [redacted] placed her order we also went through some organizational c***ges to ensure we deliver the level of customer service our customers deserveWe were forced to move our warehouse to execute those c***gesUnfortunately, this move has unexpectedly delayed many ordersWe sincerely apologize if the delay has affected your orderThe merc***dise was successfully delivered on 6/6/We understand MsP***’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused We hope that this credit satisfies MsP***’s complaint T***k You, Tracy Barnies Office: ###-###-#### On behalf of allheart Customer Service

Complaint: I am rejecting this response because: Regards, V [redacted] For starters they refused to handle anything! Care about your customers? What a joke! Who would ever get anything engraved if you are allowed to send broken merchandise and stick the customer with it! And mind you this is an expensive stethoscope! Take your broken garbage back and give me a refund!

Re: C [redacted] Re: C [redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that Carmen placed an order on 4/24/Below are the items that were included on the order Order # AH 1) DOUBLE COLLAR CROSS SKIRT SUIT WHITE 24W – QTY 2) DOUBLE COLLAR CROSS SKIRT SUIT WHITE 26W – QTY Item # and were both returned by customer but when trying to process refund it is saying the credit card on file is declining At this time we are working with our finance department to have a refund check issued to youThis refund check is in the amount of $which is a full refund minus the original shipping and handling charges.We are working on getting this done as soon as possibleWe understand MsP [redacted] ’s frustration regarding the delayed arrival of this refund, and again apologize for any inconvenience that this may have caused We hope that this satisfies C***’s complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11453689, and find that this resolution is satisfactory to me Regards, N [redacted] ***

Re: V [redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that Victoria placed an order on 4/15/Below are the items that were included on the order Order # AH [redacted] GU-OT- Otoscope - QTY AH-SCPCASEBLK - Stethoscope Case Black – QTY LITT-MCR-- Littman Mastoc Cardiology Stethoscope W/Caribbean Tubing – QTY PM-B214—PUR -Soft LED Pupil Gauge Penlight Purple - QTY Item # (QTY 1) and item # were both returned back to our fulfillment center for a refund which was processed in the amount of $ In regards to the defective engraved stethoscope that was returned to us we are unable to accept this return as this is an engraved item and as agreed by the customer on the website when ordering she was unable to send this backWe did explain to the customer that we are licensed with the manufacturer, which is 3M Littman that all defects do go through their company, and we were unable to assistWe can certainly take the information and forward it to the manufacturer if the customer would likeAt this time we have not charged the customer any shipping charges or any return shipping fees for using our return labelWe understand MsD [redacted] s’s frustration regarding this situation, and again apologize for any inconvenience that this may have causedPlease contact our customer service department so we can get her directed to [redacted] We hope that this satisfies Victoria’s complaint Thank You, T [redacted] Office: ###-###-#### On behalf of allheart Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11006021, and find that this resolution is satisfactory to me Regards, M [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed] Complaint: I am rejecting this response because:The message says that the company has reached out to me, however I have not received and email or a phone call from the company The only thing I have is the original email saying that they will not exchangeI would like to exchange for a set that matches but want to ensure I am not charged any fees for doing this Regards, [redacted]

Complaint: I am rejecting this response because:The item had never been shipped since playing my order on 5/20/Despite not having shipped the order, they would not let me cancel and refund my money, claiming it was being "processed." On 6/23/after receiving my complaint the business responded indicating I would receive a refund of my orderI have not yet received the refundInstead, they shipped the item on 6/29/I no longer need this item this long after I ordered it as I have purchased a similar item elsewhereI indicated to the business that I intend to return the itemTheir return policy states they do not refund shipping chargesI never wanted this item shipped and I demand that they return my full amount immediately.I want a full refund including all shipping charges Regards, [redacted] K [redacted]

We will refund the customer their full amount

Complaint: I am rejecting this response because: Regards, [redacted] Outrageous to mail defective merchandise and stick customer with it! I want a working stethoscope!

Complaint: I am rejecting this response because: Regards, [redacted] D [redacted] What they stated in their response has yet to happenVery dishonest companyThis company contacted me via email to inform me that the remaining items in my order would be shipped by June 25thToday is the 28thWhen I call I cannot get to a supervisorWhen I spoke to a representative I was informed that they would forward my info to their superiorI have not heard anything from that supervisorI responded to the email I receivedIt has been over hours no responseI am extremely upset re this matter because had they been upfront re their warehouse issue I would not have placed the order with themNow I am stuck waiting because will take too long at this time to order personalized goods from another company

Cusotmer called on 8/12/to our cusotmer service department and stated her stethoscope was damaged We requested photos of the damage to assist the customer betterWe have not received any emails from the cusotmer We reshiped the stethoscope without receipt of the photos with FedEx day airWe have asked that she return the damaged stethoscope and we will waive the return postage

Our records indicate that Ms W [redacted] did order merchandise on 4/10/Ms W [redacted] was shipped the pants portion of the order; though our tops are currently on back order due to unexpected and unforeseen increase in orderWe do show that a top was shipped and currently in transit, with expected delivery on 5/21/We are currently showing that one more top is on back order, and are waiting for supplemental tops to arrive so we can ship this outWe understand Ms W***’s frustration at the delayed arrival of these items, and apologize for any inconvenience which may have been experiencedWe do offer a 60-day money back guarantee, and should Ms W [redacted] wish to return merchandise for credit we can certainly do soWe have spoken to Ms W [redacted] via phone, and she has agreed to a one-time courtesy refund of $which includes waived shipping costsCustomer satisfaction is our number one priority, and we feel this is an adequate accommodation in exchange for the long waiting timeWe hope that this satisfies the customer complaint