White Hat Management

Our records indicate that Ms W[redacted] did order merchandise on 4/10/16. Ms W[redacted] was shipped the pants portion of the order; though our tops are currently on back order due to unexpected and unforeseen increase in order. We do show that a top was shipped and currently in transit, with expected...

delivery on 5/21/16. We are currently showing that one more top is on back order, and are waiting for supplemental tops to arrive so we can ship this out. We understand Ms W[redacted]’s frustration at the delayed arrival of these items, and apologize for any inconvenience which may have been experienced. We do offer a 60-day money back guarantee, and should Ms W[redacted] wish to return merchandise for credit we can certainly do so. We have spoken to Ms W[redacted] via phone, and she has agreed to a one-time courtesy refund of $25.00 which includes waived shipping costs. Customer satisfaction is our number one priority, and we feel this is an adequate accommodation in exchange for the long waiting time. We hope that this satisfies the customer complaint.

Case# 11517359 Re: S[redacted]   We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. K[redacted] placed an order on 5/20/2016. Below are the items that were included on her order.   Order # AH[redacted]   1) Knot Button 40” Ipad Lab Coat White 038 – Qty 1   Item # 1 is currently awaiting shipment confirmation, as the stock at the warehouse is being replenished..   Around the time Ms. K[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. K[redacted]’s frustrations regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. At this time we have requested a full refund to be applied back onto her Amazon account.     We hope that this credit satisfies Ms. K[redacted]’s complaint.   Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service

Case# 11528284 Re: T[redacted]   We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. M[redacted] placed an order on 5/20/2016. Below are the items that were included on her order.   Order #...

AH[redacted]   1) Men’s Twill Lab Coat “37” White 36” – Qty 1     Item # 1 is awaiting shipping confirmation, and will be shipped out as soon as the stock at the warehouse is replenished.   Around the time Ms. M[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. M[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We did receive contact from the customer on 6/20/2016 checking on the status of her order, at this time we submitted a refund request through Amazon for the amount of $19.99 shipping charge. At this time we have processed a full refund back onto her Amazon account for the inconvenience.     We hope that this credit satisfies Ms. M[redacted]’s complaint.   Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service

Complaint: 11513383
I am rejecting this response because: 
Regards,
[redacted] D[redacted]
What they stated in their response has yet to happen. Very dishonest company. This company contacted me via email to inform me that the remaining items in my order would be shipped by June 25th. Today is the 28th. When I call I cannot get to a supervisor. When I spoke to a representative I was informed that they would forward my info to their superior. I have not heard anything from that supervisor. I responded to the email I received. It has been over 48 hours no response. I am extremely upset re this matter because had they been upfront re their warehouse issue I would not have placed the order with them. Now I am stuck waiting because will take too long at this time to order personalized goods from another company.

allheart is and has been a licesend distributor for Welch Allyn.  The mis-information given to the customer as since been corrected with Welch Allyn.  The warranty of an item is through Welch Allyn as allhearts return policy is for 60 days.  We have been in contact with Welch Allyn...

for the customer and spoke directly with a Welch Allyn representative who gladly provided his personal extension to speak directly with the customer and get a replacement to her.  This information was given to the customer and it was our understanding the issue had been resolved with the customer and Welch Allyn. We will reach out to the customer again to see if there is further assistance need.

Customer placed their order on 9/01 at 11:46pm.  The order was processed and shipped on 9/02, the following business day, and according to tracking, the order was delivered on 9/03 with overnight delivery.  Cusotmer called on 9/02 to request tracking information and the customer...

was advised the tracking number was not yet available.  Customer was asked to call back later for the tracking update or wait for the shipping confirmation email which contains the tracking number as soon as one has been assigned by FedEx.  This cusotmer has never indicated to allheart that they did not receive their package. We are reaching out to the cusotmer to make sure the order was recieved as stated via FedEx tracking.

We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that S[redacted] placed an order on 8/18/2017.   Order # AH00[redacted]425     First off I would like to apologize for the frustration this order has caused. I...

believe you have been working with one of our customer service reps named Sarah to get this situation resolved. I have listed a breakdown of the refunds below. Please let me know if you need anything additional processed.   CK-4020---BLKLGP WORKWEAR D-RING CARGO PANT BLACK LGP You originally paid $15.18 on 8/23/17 We refunded $3.07 on 8/24/17 We refunded $12.11 on 11/29/17   CK-44200A-TRQLGP MOCK WRAP TOP TURQUOISE BLUE LGE You originally paid $12.15 on 8/22/17   We refunded $2.07 on 8/24/17   We refunded $6.00 on 9/06/17   We refunded $4.08 on 11/29/17     CK-1031---BLKLGP FLEXIBLES CARGO PANT BLACK LGE You originally paid $19.18 on 8/23/17 We refunded $3.84 on 8/24/17 We refunded on 11/29/17 $15.34   CK-34350A-TRQLGE SNAP FRONT WARM UP JACKET TURQUOISE BLUE LGE You originally paid $10.36 on 8/22/17 We refunded $2.07 on 8/24/17 We refunded $12.17 on 8/24/17 We refunded $6.00 on 9/06/17 * This item was refund for $9.88 more then you paid so there is no refund due.     CK-44801A-TRQLGE MOCK WRAP TOP TURQUOISE BLUE LGE You originally paid 8/22/17 on $10.36 We refunded on 8/24/17 $2.07 We refunded on 9/6/17 $6.00 We refunded on 12/6/17 $2.29   CK-2500---TRQLGE FLEXIBLES MOCK WRAP TOP TURQUOISE BLUE L You originally paid 8/23/17 on $13.67 We refunded on 8/24/17 $2.73 We refunded on 12/6/17 $10.94   CK-4710---TRQLGE V-NECK TOP TURQUOISE LGE You originally paid 8/22/17 on $13.67 We refunded on 8/24/17 $2.73 We refunded on 9/6/17 $6.00 We refunded on 12/6/17 $4.94   CK-4005---BLKLGP WW STRETCH ELASTIC WAIST PANT BLACK PLG You originally paid on 8/23/17 $17.58 We refunded on 8/24/17 $3.52 We refunded on 12/6/17 $14.06     CK-4727---TRQLGE WW STRETCH V-NECK TOP TURQUOISE L You originally paid on 8/23/17 $13.67 We refunded on 8/24/17 $2.73 We refunded on 9/06/17 $6.20 We refunded on 12/6/17 $4.74 We understand Ms. G[redacted]’s frustration regarding this situation , and again apologize for any inconvenience that this may have caused.   We hope that this satisfies S[redacted]’s complaint.     Thank You, D[redacted] On behalf of allheart Customer Service

I have to reject this, I have all the orders saved and scrubs that are still in the packages that I didn't order and they sent me duplicates in. I ordered a Stretch black scrub set, I only received the top stretch black top. I ordered a navy blue scrub set in a medium and they sent me a large. My entire order was all mediums....I They sent half my order and I can send you what you need including pics as well of everything that I have. and received from them. I never received a phone call from their corporate as promised, Speaking to eight different people who had no idea about my order. If you can please pull all voice footage I would appreciate it...
Complaint: 11006021
I am rejecting this response because:
Regards,
M[redacted]

Complaint: 12149277
I am rejecting this response because:
Regards,
V[redacted]
For starters they refused to handle anything! Care about your customers? What a joke! Who would ever get anything engraved if you are allowed to send broken merchandise and stick the customer with it! And mind you this is an expensive stethoscope! Take your broken garbage back and give me a refund!

Customer was refunded the amount requested.

Case# 11529373 Re: M[redacted]   We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. G[redacted]’s last order placed with us was on 2/14/2016.   Around the time Ms. G[redacted]’s placed her last order we also...

went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. G[redacted]’s frustration regarding the gift certificate she was not able to redeem; we apologize for this inconvenience as this was sent in error. We would like to offer 10% off Ms. G[redacted]’s next order with free shipping and handling.   We hope that this satisfies Ms. G[redacted]’s complaint.   Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service

Complaint: 11517359
I am rejecting this response because:The item had never been shipped since playing my order on 5/20/16. Despite not having shipped the order, they would not let me cancel and refund my money, claiming it was being "processed." On 6/23/16 after receiving my complaint the business responded indicating I would receive a refund of my order. I have not yet received the refund. Instead, they shipped the item on 6/29/16. I no longer need this item this long after I ordered it as I have purchased a similar item elsewhere. I indicated to the business that I intend to return the item. Their return policy states they do not refund shipping charges. I never wanted this item shipped and I demand that they return my full amount immediately.I want a full refund including all shipping charges
Regards,
[redacted] K[redacted]

The customer was never charged. The order was cancelled. We will also contact the customer to inform them.

Complaint: 11405050
I am rejecting this response because:  I paid for expidited shipping.   I called twice to cancel the order and both times I was told it was shipped.  Their response is to now send my package overnight,  which does not address the fact that I paid $30 for expidited shipping and they failed to ship the package before the deliver due date.  since they would not cancel and refund my order despite my multiple attempts I want the shipping charges refunded.
Regards,
W[redacted]

Case# #11812387 Re: D[redacted]   We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that D[redacted] placed an order on 9/16/2016. Below are the items that were included on the order.   Order # AH[redacted]  ...

1) WW STRETCH MOCK WRAP TOP BLACK LGE – QTY 5 2) WW STRETCH ELASTIC WAIST PANT BLACK MED - QTY 5 3) UNISEX 38" LAB COAT WHITE XL - QTY 2   Item # 1, 2, AND 3 was returned by the customer to our customer service department.   When D[redacted] had returned this whole order back to our customer service department we had gone ahead and refunded for item # 1 and 2. We had been in contact with the customer because our return policy does advise that we do not accept returns or exchanges for items that have been embroidered. After further review with this account we have gone ahead and refunded this customer for the two embroidered lab coats in the amount of $45.36. The customer did have a $7.29 discount on each individual coat which is why they will not be seeing the refund of $59.94 requested. Please allow 3-5 days for these refunds to show up on their account.  We understand Ms. D[redacted]’s frustration regarding these items, and again apologize for any inconvenience that this may have caused.   We hope that this satisfies D[redacted]’s complaint.

Cusotmer called on 8/12/15 to our...

cusotmer service department and stated her stethoscope was damaged.  We requested photos of the damage to assist the customer better. We have not received any emails from the cusotmer.  We reshiped the stethoscope without receipt of the photos with FedEx 2 day air. We have asked that she return the damaged stethoscope and we will waive the return postage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11006021, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Thank you for the opportunity to address this complaint. Customer satisfaction is our number one priority, and we would like to address these points made by E[redacted] Bailey. At this time we are unable to locate an account for E[redacted], using the credentials provided in the complaint. We do recognize...

that E[redacted] mentioned in-laws in the complaint, could the account be under someone else’s name? We did reach out to E[redacted] via phone on 5/19/2916, and left a message. We can be reached at ###-###-#######-###-#### FREE FREE (Disputes & Resolutions Department). Please leave a message if there is no answer, and a best time and number for us to reach you at. We would like to help you resolve this complaint and appreciate your assistance and patience as we work to do so. CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

Complaint: 11396359
I am rejecting this response because: I have no e-mails from this business requesting me to contact them. They have no e-mailed me asking for an updated number. Actually in this transaction I have not given them my number at all. So that's inappropriate for them to assume that's my number and also their statement about e-mailing me is incorrect I have only received three e-mails from them 
Regards,
T[redacted]

Complaint: 12149277
I am rejecting this response because:
Regards,
[redacted]
Outrageous to mail defective merchandise and stick customer with it! I want a working stethoscope!