White Hat Management

Complaint:
I am rejecting this response because:This company just promised you to refund me money and never did.Regards,
*** ***

I'm letting this go as I did ultimately get them, and I'm sure I'll use
them in my career; but lets elaborate a little about what actually
happened, as allheart's statement is total BS
First things first, this is the status page for the package they sent me (or at least the one they emailed me about): https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=***202&locale=e...⇄ You will all notice that it indeed says canceled, I called and verified with fedex asap, and it was accurate. I have yet to receive another tracking number from allheart to this very day about a different package. So at worst, they are lying and at best, they're mns.Next was what the call was about on the 2nd, I wasn't just asking about shipping info - I was asking for ANY info regarding what I was paying for; the absolute best I could get back from them was that they have no idea, try again on the same day you should get receive your item (assuming it was sent). Considering I needed them the day after I was quoted, and then getting the cold shoulder about it is top class crap. I sent a copy of the info/tracking/email dates to the Revdex.com when I opened this complaint so they know whats up.Finally, lets talk about 'reaching out'. I know what that means, Ive worked customer service in my youth; but allheart here apparently doesn't. Outside of a flood of spam from them, they only email pertaining to this debacle wasn't sent until AFTER they responded here - honestly I'm not surprised. Kinda sad they needed to be 'called out' to 'reach out' aka their job.Since they couldn't even be bothered to tell me if I would have my scrubs by the date listed after they took my money, I ended up finding another source that did, and did it for less. Not only that, but they GAVE ME A CONFIRMATION after the order, SENT ME ACCURATE INFO, and KEPT ME UPDATED. Nothing exceptional, they just actually treated me like a customer and not a piece of crap.Look, I'm in my 30s, I get that things happen, but allheart needs to keep the people that pay them in the loop so WE can adjust accordingly, not just: lol we dunno good luck! That's the issue here. When your customers need to check 3rd party to see if they were even charged, get sent wrong/outdated info (that hasn't been corrected), and then get told to screw off on the phone - your company needs to go the way of the dinosaur.I'm not going to waste my time shipping it back, but I will absolutely make sure new people making entry into the medical industry avoid your company like the plague. Hopefully in the next 25-years the long game will add up. I wouldn't call this being satisfied, but I will let it go from here; allheart isn't worth my time. If they would like to make some more statements about how this all went down I will link my emails directly for the world to see the days/times I got them and all the wrong info contained within.I found this from another accurate statement here from someone who has had the pleasure of dealing with allheart. I would advise anyone curious about their business practices to take a look.http://www.resellerratings.com/store/AllHeart

MsL*** placed an order on Saturday December 19. The order processed on Monday, December 21, the next business day, however, the item(s) were on a slight backorder until 12/28/when they shipped via economy shipping with tracking number 9***14***1. The package may be
tracked via www.fedex.com. It is expected to deliver on 1/6/by end of dayWe have notified customer of the tracking

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11461745, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Case# 11463606 Re: J[redacted]   We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. N[redacted] placed an order on 5/2/2016. Below are the items that were included on her order.   Order #...

AH[redacted]1862   1)Littman Classic III Stethosco Turquoise Tubing – Qty 1   Item # 1 was cancelled on 5/23/2016.   Around the time Ms. N[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. N[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. At this time we have requested that the $119.94 be refunded back onto her Amazon account. Please allow 3-5 Business days to see this refund reflect.   We hope that this credit satisfies Ms. N[redacted]’s complaint.   Thank You, T[redacted] Office: ###-###-#######-###-#### On behalf of allheart Customer Service CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

Re: C[redacted]    Re: C[redacted]  We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Carmen placed an order on 4/24/2016. Below are the items that were included on the order.  ...

Order # AH006644320   1) DOUBLE COLLAR CROSS SKIRT SUIT WHITE 24W – QTY 1 2) DOUBLE COLLAR CROSS SKIRT SUIT WHITE 26W – QTY 1   Item # 1 and 2 were both returned by customer but when trying to process refund it is saying the credit card on file is declining.   At this time we are working with our finance department to have a refund check issued to you. This refund check is in the amount of $104.98 which is a full refund minus the original shipping and handling charges.We are working on getting this done as soon as possible. We understand Ms. P[redacted]’s frustration regarding the delayed arrival of this refund, and again apologize for any inconvenience that this may have caused.  We hope that this satisfies C[redacted]’s complaint.

Complaint: 11565739
I am rejecting this response because:
It is 7/22/16 and the refund as stated was not received. I called Amazon and confirmed no refund was ever sent to my account aside from the $10 shipping fee, the full product price is still not refunded. I am also filing a complaint with Amazon to aid in this matter. I have several customer representatives assure me of this refund which to this day is nothing but deceitful. 
Regards,
G[redacted]

We are working to have the website updated with the material for the item.  We offered a refund of 10% to Mr. R[redacted], which was accepted and processed on 11/21/15.  We have processed an additional refund in the amount of $13.96 for the appeasement he  requested to match the price of...

another item on our website. We have advised Mr. R[redacted] of the additional refund and asked that he allow time to see the refund posted to his statement.

Complaint: 11528284
I am rejecting this response because:Although the company indicates they have issued a credit for the shipping (and subsequently a full refund) no credits have appeared in my account.  Unless/until this occurs I will not consider the matter resolved. Regards,
[redacted]

We will refund the customer their full amount.

We are waiting on the customer return of the JOCKEY TRI BLEND ZIPPER PANT WHITE M product.  Refund will be processed as soon as it is returned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11453689, and find that this resolution is satisfactory to me.
Regards,
N[redacted]

Re: V[redacted]      We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Victoria placed an order on 4/15/2017. Below are the items that were included on the order.   Order # AH[redacted] 1....

GU-OT110 - Otoscope - QTY 2 2. AH-SCPCASEBLK - Stethoscope Case Black – QTY 1 3. LITT-MCR-2178 - Littman Mastoc Cardiology Stethoscope W/Caribbean Tubing – QTY 1 4. PM-B214—PUR -Soft LED Pupil Gauge Penlight Purple - QTY 1     Item # 1 (QTY 1) and item # 2 were both returned back to our fulfillment center for a refund which was processed in the amount of $58.47.   In regards to the defective engraved stethoscope that was returned to us we are unable to accept this return as this is an engraved item and as agreed by the customer on the website when ordering she was unable to send this back. We did explain to the customer that we are licensed with the manufacturer, which is 3M Littman that all defects do go through their company, and we were unable to assist. We can certainly take the information and forward it to the manufacturer if the customer would like. At this time we have not charged the customer any shipping charges or any return shipping fees for using our return label. We understand Ms. D[redacted]s’s frustration regarding this situation, and again apologize for any inconvenience that this may have caused. Please contact our customer service department so we can get her directed to [redacted].   We hope that this satisfies Victoria’s complaint.     Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service

The customer placed their order on Sunday 7/5 and emailed customer service on Sunday. allheart is not open on Sundays. The email was received and answered on Monday 7/6. The order had already processed and was unable to be changed.  We did advise the customer.  Our...

F.A.Q's regarding changing or canceling an order does state "We use automated order processing and warehouse systems to provide you with the fastest service possible, so we may not be able to cancel or modify your order before it is processed" We have reached out to the cusotmer again to offer further assistance.

Tell us why here... Case# 11481991Re: J[redacted]   We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. P[redacted] placed an order on 5/12/2016. Below are the items that were included on her order.   Order #...

AH00665318   1) Littmann Classic III Stethosco Smoke Finish W/ Black Tubing – Qty 1     Item # 1 left our warehouse on 6/3/2016 and was delivered on 6/6/2016 via FedEx Tracking# 78[redacted]1.   Around the time Ms. P[redacted] placed her order we also went through some organizational c[redacted]ges to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those c[redacted]ges. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. The merc[redacted]dise was successfully delivered on 6/6/2016. We understand Ms. P[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused.   We hope that this credit satisfies Ms. P[redacted]’s complaint.   T[redacted]k You, Tracy Barnies Office: ###-###-#### On behalf of allheart Customer Service

Customer placed order with Amazon pay.  We have advised customer that Amazon pay is a "prepaid" service.  The refund was issued to Amazon who will refund the customers credit/debit card. We have requested the transaction Id for the refund to provide to the customer.

Mr. D[redacted],Based on the information we have on file, our last active order for you was 11/30/15, which did not include an order for any of the stethoscopes we offer. We would like to resolve the matter for you. We would need further information from you. Is it possible that the order was placed under a different name for billing purposes? We noticed in your response to us that the scope was a gift. We would need proof of purchase in order to determine if the stethoscope is still under warranty. If you did not purchase from allheart.com, you may contact LITTMANN customer service at ###-###-####, you would be required to provide proof of purchase. If you can review our website http://www.allheart.com/all-littmann/ and provide further information on the style of scope, we may be able to provide replacement ear pieces. You may contact us at [email protected] or by calling ###-###-####, Monday-Friday 8 a.m.-4:30 p.m. CST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10709035, and find that this resolution is satisfactory to me.
However, I would like to state that  I spoke directly with K[redacted] at Welch Allyn and he did rectify the problem for me but he also stated that AllHeart is not a licensed distributor of Welch Allyn,
Regards,
J[redacted]

Complaint: 11529373
I am rejecting this response because:Again, my response is the same. Your company should honor this and has made no attempt to rectify the situation. I will have to take my business elsewhere if we can not come up with a solution. 
Regards,
[redacted] G[redacted]

Emailed customer to inquire further on product. No recent phone calls could be reviewed with the following phone number 231-287-2090. No recent email contact from the customer could be found.  We have inquired by email if Travis would please contact the company so we may resolve the issue....

Provided hours of operation and phone number.  We would need proof of purchase/invoice information to proceed. Once all required information is received, we will forward to the appropriate department to be reviewed.