White Hat Management

Case# 11540294 Re: C[redacted]   We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. Duncan placed an order on 5/30/2016. Below are the items that were included on her order.   Order # AH[redacted]...

  1) V-Neck Top Navy Xlg – Qty 1 2) Straight Leg Cargo Pant Navy Xlg – Qty 1 3) Faith Multi-Pocket Cargo Pant Charcoal Xlg – Qty 1 4) Patience Curved Notch Top Charcoal Xlg – Qty 1     Item #s 1 -4 left our warehouse on 6/4/2016 and were delivered on 6/9/2016 via FedEx Tracking# [redacted]17820449751.   Around the time Ms. Duncan placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. Duncan’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We did receive contact from the customer regarding her shipment status on 6/23/2016. On 6/30/2016 we issued a full refund back onto her Visa card, we quote a 3-5 business day timeframe for the credit to reflect back onto the customer’s account.   We hope that this satisfies Ms. Duncan’s complaint.   Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed]
Complaint: 10952563
I am rejecting this response because:The message says that the company has reached out to me, however I have not received and email or a phone call from the company.  The only thing I have is the original email saying that they will not exchange. I would like to exchange for a set that matches but want to ensure I am not charged any fees for doing this.
Regards,
[redacted]

Case# 11452768 Re: L[redacted]   We appreciate the opportunity to address this matter, as customer satisfaction is our top priority.   Our records indicate that Ms. Snyder placed an order on 5/3/2016. Below are the items that were included on her order.   Order # AH[redacted]...

  1)Workwear V-Neck 2Pkt Top Dandelion M – Qty 1 2)Workwear V-Neck 2Pkt Top Grey M – Qty 1 3) Workwear V-Neck 2Pkt Top Shocking Pink M – Qty 1 4) Workwear V-Neck 2Pkt Top teal Blue L – Qty 1 5) Workwear V-Neck 2Pkt Top Purple Passion Med – Qty 1 6) Workwear V-neck 2Pkt Top Purple Passion Lge – Qty 1 7) Cherokee Workwear Low Rise Pan Dandelion M – Qty 1 8) Cherokee Workwear Low Rise Pan Grey M – Qty 1 9) Cherokee Workwear Low Rise Pan Red M – Qty 1 10) Cherokee Workwear Low Rise Pan Shocking Pink M – Qty 1 11) Cherokee Workwear Low Rise Pan Purple Passion Med – Qty 1 12) Cherokee Petite Workwear Low R teal Blue Lge – Qty 1 13) Cherokee Workwear Low Rise Pan Purple Passion Lge – Qty 1     Item #’s 1 – 10 were cancelled on 5/10/2016. Item #’s 11-13 left our warehouse on 5/17/2016 and were delivered on 5/20/2016 via FedEx Tracking# [redacted]17820097433.   Around the time Ms. Snyder placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. Snyder’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. At this time we have requested that the $200.83 be refunded back onto her Amazon account. Please allow 3-5 Business days to see this refund reflect.     We hope that this credit satisfies Ms. Snyder’s complaint.     Thank You, T[redacted] Office: ###-###-#######-###-#### On behalf of allheart Customer Service     CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

Hello S[redacted] I have attached an order summary of the charges and refunds that have been done on order # AH00[redacted]425.  Looking into the order I am showing that you had been charged a total of $227.92 all together with the multiple shipments on this order.  I have added up all the refunds which I am showing to be $163.48 which leaves a balance of $64.44.  As far as we are able to see with the items returned this is an accurate balance with that was returned and the price matches and discounts applied to this order.   Please let me know if you see anything on this invoice that was not refunded that you had sent back and we will happily get this taken care of for you. We do apologie for the confusion on all this and hope to get the resolved as soon as possible for you. Thank You,D[redacted]On behalf ofallheartCustomer Service