White Hat Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11086320, and find that this resolution is satisfactory to me
Regards,
J*** ***

Customer was overnighted the stethoscopeThe Fedex tracking number is: 78***Should arrive 6/

MrK***,We apologize for the delay in shipping your orderThe product, style, and size you selected, ships from an alternate warehouse and delays the shipping timeWe have been in the process or relocating our warehouse(s) and we have been in the process of changing our embroidery to a new
location, which has caused the delay in completing your request for engraving on your CLLITTMANNWe upgraded your shipping to overnight deliveryOnce the order ships you will receive an email confirmationWe have taken the steps necessary to follow through with getting your order shipped immediately.Thank you for shopping at allheart.com America's Medical SuperstorePlease let us know if we cold be of further assistance

Customer was refunded fully

We have reached out to this customer for resolution. We have checked our remaining stock and no color defects have been found. We can reship the top and bottom or process a refund with the return of the items. However the customer would like to proceed. We are waiting on the
response of the customer to move forward

I am rejecting this response because: According to my account, my wife's stethescope is still in the warehouse waiting to shipHer first day of nursing school was Monday 5/It is currently 5/26,
days after we made our orderThis needs to be shipped immediately and I believe some sort of discount should be offered as the product was not delivered in the original time frame promised or even after the complaint when stated that it would be shipped the next day (5/24)! We have had to show our nursing instructor what is happening so that my wife is not losing credit in class for not having what we were instructedWe are very unsatisfied with this company and will never order from them againdays and still no product is completely unacceptable
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10764226, and find that this resolution is satisfactory to me
My complaint was resolved by allheartThey sent me a new stethescope.Regards,
K*** ***

Re: *** ***
* We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that ***’s placed an order on 4/15/Below is the items that pertains to the complaint LITT-MCR-- LITTMAN MASTER CARDIOLOGY STETHOSCOPE W/ CARIBBEAN TUBING We understand Ms***’s frustration regarding the situation with her stethoscopeHowever, since this stethoscope was engraved according to our policy, which would have been agreed to when the order was purchased, we are unable to accept a returnAll manufacturer defects for Littman products as we have stated with Victoria need to go through the manufacturer and they will either replace or repair the stethoscopeShe can contact them at 1-800-292-or if she would like assistance with this she can call us and we can get her information to Littman We hope that this satisfies Victoria’s complaint

I am looking forward to receiving the item back to see what damage they think "I" did to it in the minutes it took me to open it, try it on, take it off, try to fold it up the way it had been, and wrap it back up. I handled the pants in the same way, and they did not give me an argument over that. If you are going to sell clothing online, you should expect to have to "refold", perhaps re-press, and repackage items when they are returnedI will never take a chance on this company again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11232101, and find that this resolution is satisfactory to me
Regards,
*** ***

We understand MsG***’s frustration regarding the gift certificate she was not able to redeem; we apologize for this inconvenience as this was sent in errorWe would like to offer 10% off MsG***’s next order with free shipping and handling

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11481991, and find that this resolution is satisfactory to me
Regards,
*** P***

Customer paid with Paypal. The order was canceled on 1/19/16. Our records indicate on 1/19/customer was advised to allow business days to see the refund posted to Paypal. We have requested the refund transaction id from our corporate office to provide to the customer. We
will email this information to the customer as soon as it is available

Complaint:
I am rejecting this response because:
Regards,
J*** ***
A refund has not been received

Revdex.com: I accept your offerHowever, I thought you'd be willing to compensate me for this uncalled for lengthy refund process by giving me the shipping & handling for the order.
I have reviewed the response made by the business in reference to complaint ID 11728331, and find that this resolution is satisfactory to me
Regards,
C*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11396359, and find that this resolution is satisfactory to me
Regards,
T*** ***

Complaint:
I am rejecting this response because:I believe they should honor more than 10% off of what was sent to meAllheart.com was a horrendously confusing website, which I do spend a lot of money withAllheart.com never has free shipping, so that 10% would simply go to shippingI don't feel it is an appropriate responseThe way the rewards page was set up on Allheart.com never indicated expirationIt was constantly a trial to input your "code" for your rewardI assumed this reward e-mail that was sent to me for $was an accumulation of the rewards listed on the siteWhen I went to use it I was deniedAllheart.com never reached out to me to indicate they had sent an e-mail in errorTherefore I feel as though I must reject your responseI may consider taking my business elsewhere
Regards,
*** G***

We have emailed the customer to advise, we have processed a refund for the item. We have asked the customer to donate or discard the item as we do not wish for it to be returned againWe are unable to resale the item to another customer. We have asked the customer to allow up to
business hours to see the refund posted to their bank account

Case# Re: M*** *** We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that MrP*** placed an order on 5/15/Below are the items that were included on his order Order #
AH 1) Littmann Classic II Pediatric Stethoscope W/ Rasp Tube 28” Item # left our warehouse on 6/4/and is expected to be delivered by the end of the day Monday 6/13/via FedEx Tracking# *** Around the time MrP*** placed his order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserveWe were forced to move our warehouse to execute those changesUnfortunately, this move has unexpectedly delayed many ordersWe sincerely apologize if the delay has affected your orderWe understand MrP***‘s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused We hope that this satisfies MrP***‘s complaint Thank You, T*** *** Office: ###-###-#### On behalf of allheart Customer Service

This customer emailed our customer service department on 7/6/and asked how to make a return. We advised the customer how to return their package. We have received no further communication from this customer. Tracking the return label shows it was scanned by USPS on
7/27/with no movement since. We are contacting cusotmer for exchange or refund resolution

We are putting rush on the order and upgrading the shippingOur goal is to ship out tomorrow