White Hat Management

Case# Re: T [redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that MsM [redacted] placed an order on 5/20/Below are the items that were included on her order Order # AH [redacted] 1) Men’s Twill Lab Coat “37” White 36” – Qty Item # is awaiting shipping confirmation, and will be shipped out as soon as the stock at the warehouse is replenished Around the time MsM [redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserveWe were forced to move our warehouse to execute those changesUnfortunately, this move has unexpectedly delayed many ordersWe sincerely apologize if the delay has affected your orderWe understand MsM [redacted] ’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have causedWe did receive contact from the customer on 6/20/checking on the status of her order, at this time we submitted a refund request through Amazon for the amount of $shipping chargeAt this time we have processed a full refund back onto her Amazon account for the inconvenience We hope that this credit satisfies MsM [redacted] ’s complaint Thank You, T [redacted] Office: ###-###-#### On behalf of allheart Customer Service

Customer placed order with Amazon pay We have advised customer that Amazon pay is a "prepaid" service The refund was issued to Amazon who will refund the customers credit/debit cardWe have requested the transaction Id for the refund to provide to the customer

allheart is and has been a licesend distributor for Welch Allyn The mis-information given to the customer as since been corrected with Welch Allyn The warranty of an item is through Welch Allyn as allhearts return policy is for days We have been in contact with Welch Allyn for the customer and spoke directly with a Welch Allyn representative who gladly provided his personal extension to speak directly with the customer and get a replacement to her This information was given to the customer and it was our understanding the issue had been resolved with the customer and Welch AllynWe will reach out to the customer again to see if there is further assistance need

The customer placed their order on Sunday 7/and emailed customer service on Sundayallheart is not open on SundaysThe email was received and answered on Monday 7/The order had already processed and was unable to be changed We did advise the customer Our F.A.Q's regarding changing or canceling an order does state "We use automated order processing and warehouse systems to provide you with the fastest service possible, so we may not be able to cancel or modify your order before it is processed" We have reached out to the cusotmer again to offer further assistance

Complaint: I am rejecting this response because: I have no e-mails from this business requesting me to contact themThey have no e-mailed me asking for an updated numberActually in this transaction I have not given them my number at allSo that's inappropriate for them to assume that's my number and also their statement about e-mailing me is incorrect I have only received three e-mails from them Regards, T [redacted]

Hello S [redacted] I have attached an order summary of the charges and refunds that have been done on order # AH00*** Looking into the order I am showing that you had been charged a total of $all together with the multiple shipments on this order I have added up all the refunds which I am showing to be $which leaves a balance of $ As far as we are able to see with the items returned this is an accurate balance with that was returned and the price matches and discounts applied to this order Please let me know if you see anything on this invoice that was not refunded that you had sent back and we will happily get this taken care of for youWe do apologie for the confusion on all this and hope to get the resolved as soon as possible for youThank You,D***On behalf ofallheartCustomer Service

MrD [redacted] ,Based on the information we have on file, our last active order for you was 11/30/15, which did not include an order for any of the stethoscopes we offerWe would like to resolve the matter for youWe would need further information from youIs it possible that the order was placed under a different name for billing purposes? We noticed in your response to us that the scope was a giftWe would need proof of purchase in order to determine if the stethoscope is still under warrantyIf you did not purchase from allheart.com, you may contact LITTMANN customer service at ###-###-####, you would be required to provide proof of purchaseIf you can review our website http://www.allheart.com/all-littmann/ and provide further information on the style of scope, we may be able to provide replacement ear piecesYou may contact us at [email protected] or by calling ###-###-####, Monday-Friday a.m.-4:p.mCST

Case# #11812387 Re: D [redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that D [redacted] placed an order on 9/16/2016. Below are the items that were included on the order. Order # AH [redacted] ... 1) WW STRETCH MOCK WRAP TOP BLACK LGE – QTY 5 2) WW STRETCH ELASTIC WAIST PANT BLACK MED - QTY 5 3) UNISEX 38" LAB COAT WHITE XL - QTY 2 Item # 1, 2, AND 3 was returned by the customer to our customer service department. When D [redacted] had returned this whole order back to our customer service department we had gone ahead and refunded for item # 1 and 2. We had been in contact with the customer because our return policy does advise that we do not accept returns or exchanges for items that have been embroidered. After further review with this account we have gone ahead and refunded this customer for the two embroidered lab coats in the amount of $45.36. The customer did have a $7.29 discount on each individual coat which is why they will not be seeing the refund of $59.94 requested. Please allow 3-5 days for these refunds to show up on their account. We understand Ms. D [redacted] ’s frustration regarding these items, and again apologize for any inconvenience that this may have caused. We hope that this satisfies D***’s complaint.

Complaint: I am rejecting this response because: I paid for expidited shipping I called twice to cancel the order and both times I was told it was shipped Their response is to now send my package overnight, which does not address the fact that I paid $for expidited shipping and they failed to ship the package before the deliver due date since they would not cancel and refund my order despite my multiple attempts I want the shipping charges refunded Regards, W [redacted] ***

Case# Re: M [redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority Our records indicate that MsG***’s last order placed with us was on 2/14/ Around the time MsG***’s placed her last order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserveWe were forced to move our warehouse to execute those changesUnfortunately, this move has unexpectedly delayed many ordersWe sincerely apologize if the delay has affected your orderWe understand MsG***’s frustration regarding the gift certificate she was not able to redeem; we apologize for this inconvenience as this was sent in errorWe would like to offer 10% off MsG***’s next order with free shipping and handling We hope that this satisfies MsG***’s complaint Thank You, T [redacted] Office: ###-###-#### On behalf of allheart Customer Service

Complaint:
I am rejecting this response because: my calculations for the amount that I paid after price match & refunds for errors due to Allheart.com is differentI estimated a refund in the amount of approximately $after returning the items as I only kept items.
Regards,
S*** ***

Complaint:
I am rejecting this response because: the refund is not correctI should be refunded more than the amounts mentioned based on my purchase order receiptI returned everything except items.
Regards,
S*** ***

The customer was refunded $for the cost of the shirt and was not charged for the shipping back to us

We understand MrT***’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have causedWe did received contact from the customer on 5/31/stating that the engraving on his Stethoscope was spelled incorrectly, at this time we advised him to return the item for exchangeOn 6/27/the customer contacted again to check on the status of the exchange and was advised the merchandise was currently on backorder, we then submitted a full refund request back onto his Amazon account

We have reshipped the items customer stated she was missing from the original order. We processed the order to ship overnight at no additional cost and made every attempt to ship the order on Friday, however, the order shipped the following Monday with overnight shipping. Customer
stated she needed black pants, wine pant and green pant. We processed a reshipment for black pants (one came in a set so an extra top was sent) green pant, wine pants to go with the wine tops customer received in errorWhen customer called our customer service again stating she will need another pair of black pants, we processed the reshipment for those pants as well

Tracking shows the items were delivered to Tweksbury, MA today at 12:24am. We will contact the customer to verify the package was received. Items were returned to our warehouse laundered deeming them unexceptable for return. Our returns department sent the items back to the
customer unaware the customers residence had changed

We have advised cusotmer via email we have processed a refund for the oringal order of $174.27. We have asked her to keep all product shipped to her. We have reviewed the calls to our customer service department and found all items requested to be reshipped were shipped

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11532530, and find that this resolution is satisfactory to me
Regards,
Jo** ***

We emailed as we were unable to leave a voicemail message, the voicemail box is full. We have reshipped the items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11540294, and find that this resolution is satisfactory to me
Regards,
C*** ***