WigTypes.com

You attempted to place an order with us but your orders were declined because the billing information provided did not match what your credit card company has on file. A declined transaction will not appear on the
credit card statement, though it might appear in a list of pending transactions when you check your account onlinePending transactions will reduce the available credit card (or debit card balance) balance, but will not actually charge the cardA declined transaction will generally remove the temporary pending authorization on the credit card within business day. Some credit card issuing banks will take to days to remove the pending chargeIf a temporary pending authorization does not "drop off" the card within daysPlease contact your bank for more information

I was purchasing some items as I always do ..when I proceed to checkout my order was declined .because of the wrong billing address..but when I check my account I was still charge .so I contacted wigtypes via email(because they do not answer their phone even during business hours)they told me I have to call my bank to release funds back into my account .so I call my bank and told me that the payment went threw...(showing that wigtypes wasn't telling the truth)..the bank told me to call them on 3way just to clarify everything and yet again no anwser .let's just say I will not shop here again .....two many bad reviews and bad experiences for me

I have ordered MULTIPLE times from wigtypes with absolutely no problem until nowThe wigs ALWAYS came on time, if not even DAYS early, they came exactly as pictured, and expected too! This time however, I ordered, they took the money from my account, and then I never received a shipping/tracking emailMy order also doesn't even show under my email address
Thankfully, I paid through paypal, and so I can dispute it and get my money backI have sent emails, and I also have called multiple times only to be told "no one is available" and also "you cant leave a message because this isn't monitored" and then hung up on
Also, their "live chat" doesn't exist, and doesn't work and guess what? No on is available for that either!
I am ridiculously disappointed because I have never EVER had this problem with them before and I've order 5+ times, but I guess being a loyal customer doesn't matterTheir customer support STINKS
I PURPOSELY needed the wig by a certain date because I

I paid $for day shipping and instead of receiving it Friday l recieved it on MondayI paid extra to have the product in time for a special engagement l hadUpon contacting the delivery company l was told to contact the business who l purchased from for a refundI contacted wig types and they were beyond rudeThey say did you review your tracking label..we cannot control weather so you will not get a refundI stated l understand you cannot control weather but I'm still out exta dollars for a product that came after my guaranteed ship date l would like a credit towards my next purchase or refund that's not my issueHe replies with what part of your not getting a refund do you not understand we sent the product and paid for it to be shipped in two days I'm not going to give you any refundwhat are you gonna do to enforce me givng you a refund! How rude is that for one, how wrong he is as l paid extra for shipping and you don't treat or speak to paying customers like t

I was shipped wrong wig wrong color and never given an email confirmation.The company won't exchange but said I could return it for a 20% stocking feeI even read the reviews and should have followed my gut ughDo Not I repeat Do not order from This company which is known as Brooklyn Beauty supply companyContrary to what they say they did not send me a confirmation email or tracking information CSR is rude

I placed an order on June *, on the website, wigtypes.comI entered my credit card information and the transaction was declinedI went to check my *** ** *** and account and saw that the amount of the purchase, $48.83, was processingI contacted the company by phone and reached an extremely rude man on the phone who didn't and wouldn't identify himselfHe said that since the transaction was declined, the charge would be reversed within 1-daysHowever, by June *, I noticed that the transaction was no longer processing and had been in fact debitedI contacted *** ** *** who gave me a temporary refund
After my issue, I've noticed that quite a few customers have encountered the same kind of issue where the company either attempts to or outright takes the money without providing goodsI feel as if the company should be seriously looked into for unscrupulous business practices

I shop here all the time! Prices are cheaper here compared to other beauty supply stores/ hair vendorsWould highly recommend

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have not received a refund at all. 
Sincerely,
[redacted]

I purchased five items from their company when I received them I noticed that two of the items were defective. I emailed customer service about the issue. They asked if I could provide photos of the defect which I did, then haven't heard back from them. When calling the number listed above several times I was unable to reach a person to speak to them about the issue. I've sent another email requesting a refund for the order due to defects and extremely poor customer service. I will never order from them again. I feel extremely horrible that I've already recommended them to others

We apologize the order was cancelled and refunded erroneously due to a system glitch. Unfortunately you would have to re order we are unable to process...

the order since it was already refunded. We apologize for the inconvenience this may have caused and appreciate your understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

I was advised by UPS that the investigation is complete and that there are notes available on the claim. Please have WigTypes call the number which I provided (UPS Investigation Dept). Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have attached the PayPal transaction that shows the order was placed at 4:13pm as well as the order itself showing the items ordered. As per our Changing order Policy located here [redacted] we are unable to make changes to orders...

other than shipping method or address. You are more than welcome to return the wig. However no error was made on our part in shipping this order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Revdex.com:
The business has contacted me and has offered to refund me the money I paid for the wig. I would like to close my complaint ID [redacted], and thank you for your help
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding WigTypes.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
The...

company did not contact me in reagrds to my complaint about their customer service but they did eventually refund my money.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

I ordered from this company august ** 2016 and for no reason declined my purchase and took my money out my bank account as pending, their customer service is rude , mean , and I will never do business with them again. I been a loyal customer for years. This is the worse hair website please please dont,order here if you want your hard working money to be stolen and held by someone.

The order is being refunded today for the amount of 186.96

[redacted] typically sends our communication emails into spam so it may seem like we are not responding to emails or sending order confirmations. I was able to pull up your order and I am happy to say it was shipped on [redacted] via [redacted] tracking number [redacted] It will be delivered...

on[redacted].