WigTypes.com

Review: I PURCHASED PRODUCTS AND RETURNED THEM IN A TIMELY FASHION, SHIPPING THEM BACK UNUSED & IN ORIGINAL PACKAGIND DUE TO WRONG SIZE AND COLOR ON 1/*/2016, USING THE RMA [redacted] SHIPPING LABEL THE COMPANY EMAILED ME AFTER I CALLED THEM. [redacted] TRACKING SAYS THEY RECIEVED THE ITEMS BACK ON 1/**/2016.

I HAVE NOT RECEIVE A REFUND OF $52.45 +$4.80 +$1.38=TOTAL OF$ 58.63. I RETURNED 2 WIGS; 1 PACK WEAVE HAIR; 1 PACK OF BRAID HAIR ALL UNUSED AND IN ORIGINAL PACKAGING. WHEN YOU CALL WIGTYPES A MAN ANSWERS THE PHONE NOT BY THE NAME OF THE COMPANY BUT BY COMICAL NAMES (VERY UNPROFESSIONAL). I HAVE CALLED 3 TIMES REGARDING MY REFUND AND I HAVE GOTTEN NO SATISFACTION AS OF YET. ALSO, NO ONE EVER ANSWERS EMAILS AND SERVERAL THINGS ON THEIR WEBSITE REGARDING CUSTOMER SERVICE DOES NOT WORK. TODAY, 1/**/ 2016 I CALLED AND NO ONE ANSWERED, BUT THERE WAS A VOICEMAIL SAYING NO ONE WAS THERE TO ANSWER AND THAT YOU COULD NOT LEAVE A MESSAGE. I'M FEEL SCAMMED AND VERY [redacted]ET BY THE FACT THAT THIS BUSINESS TAKES CUSTOMER SERVICE SO UNSERIOUSLY. I WAS TOLD THAT THERE WAS ONLY 2 PEOPLE THERE TO ANSWER THE PHONE, BUT ONLY ONE PERSON ANSWERS AND HE DOES NOT ALWAYS ANSWER IT LIKE IT IS A BUSINESS. PLUS THE INFORMATION UNDER MY ACCOUNT IS WRONG.Desired Settlement: I WANT A COMPLETE AND TOTAL REFUND OF $58.63 BACK TO MY BANK CARD AS PROMISED (NOT A STORE CREDIT) AND I WILL NOT PURCHASE FROM THEM AGAIN. THANK YOU. SINCERELY AND FRUSTRATED, [redacted]

Business

Response:

I show you returned 2 orders and after the 20% restocking fee as per our policy you were refunded 41.96 for one order and 4.81 for the second order. The funds were returned back to your [redacted] account.

Review: I purchased items that require a return and they are keeping phone lines busy and not returning email inquiries to request return of item for a refund. I believe they are stalling so the expiration time will lapse. My order number is [redacted]. I need their RMA number to start the return / refund.Desired Settlement: I am requesting that this online retailer check their return and refund information. You cannot ask for refund after logging into your account. This practice is unethical and deceptive. None of their buttons work. It takes you to an FAQ. That is not how you run a business in the USA. Fix your website and your inoperative buttons. I wish for them to contact me as soon as possible by email with the RMA number to start my return /refund.

Review: this website is advertising wigs, hair extension etc. but the business does not exist.Desired Settlement: would like my money back

Consumer

Response:

At this time, I have not been contacted by wigtypes regarding complaint ID [redacted].Sincerely,[redacted]

Review: I recently had an issue with 1 previous order that I did not receive assistance for and was not processed until I called upon no receipt of items. When I did receive item I was not happy and returned them. When I called back I was told because of a return I was blacklisted and could not make future orders I was treated with disrespect and hung up on before I could even finish my sentence I am outraged at a business that does not respect their customers. They were very rude and unconcerned with my

Review: DON'T I REPEAT DO NOT ORDER FROM THEM!!!I placed my order after about 3-4am and five minutes after I decided I wanted another color than what I had chosen, they were closed so I sent a message vie live chat after hours.

I received my order and the color of the wig was never changed. I called in and "customer service" decided to argue with me instead of resolve the simple error due to customer service not responding. There is not a customer service phone number on their site , I had to go through the hassle of Googling to even find a number. He argued with me about what time I placed the order, and made excuses to why customer service did not respond saying that they get a lot of emails a day. I would have to send it back myself and pay the shipping I should have just canceled they entire order, but I knew that was going to be a hassle to.

**SIGH** what kind of business is this?The customer service is awful and they argue with customers.Desired Settlement: I just want a refund I do not want to ever due business with them again. I will gladly send the unworn item back at their cost. I do not want the item any longer.

Business

Response:

I have attached the PayPal transaction that shows the order was placed at 4:13pm as well as the order itself showing the items ordered. As per our Changing order Policy located here [redacted] we are unable to make changes to orders other than shipping method or address. You are more than welcome to return the wig. However no error was made on our part in shipping this order.

Review: I have been contacting this company for 3 weeks with no success of my refund, they fail to answer my calls and emails they charged my card twice and sent duplicate orders....I informed them of thier error and they told me to send back the second order so that they can issue a refund within 8 business days, the products were never used or opened, I went to [redacted] 1/**/15 and had to pay out of my pocket 13.00 dollars to send it back to them I was provided a tracking number that I checked and it indicated the package arrived to wigtypes on 1/**/15 I even provided the tracking number to the company as well they are now ignoring my emails and calls I am very upset that they would treat thier customers like this, they charged my card 98.68 instead of of 49.34.Desired Settlement: I wold like a refund of 49.34+13.00 I had to pay out of pocket for shipping that I consider that

reasonable for me waiting on refund for 3 weeks, most companies send you a free postage for refund through email but clearly they dont

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased five wigs from this website. I received my merchandise and kept two but decided to return three because of fit/style. The website says they accept refunds but there is no information as to where the refund should be sent. The website offers live chat, email, and a phone number to get in touch with customer service. The live chat has said "unavailable" for weeks. I have sent three separate emails and received no response, and when I call the number all I receive is a busy signal. I ended up just shipping the wigs back to address it came from since I wasn't sure what else to do in order to get my refund. I attempted to call again today for the eighth time. A man answered the phone and proceeded to tell me that he was the only one answering phones and they have one phone line so it will always be busy. He also said that the email listed on the website doesn't always get to them so I need to email them at a different email address that isn't listed on their website. And he also said their live chat doesn't work. I asked him how are people supposed to get in contact with anyone then and he said just hope that the line is clear and he'll pick up. He assured me i'd receive my refund in eight business days but refused to give me any proof that he received the refund or that we even had the conversation. He also went on to say that me asking him all these questions was holding up the phone line for other people to call. This company offers virtually no way for its customers to get in contact with them and this is unacceptable.Desired Settlement: I would like the company to have actual ways for customers to get in contact with them. Right now they have the option of: email (which according to the man I spoke with doesn't always get to them), phone (which is always busy), and live chat (which doesn't work). I would like a refund on the wigs I purchased and I will never do business with this company again.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding WigTypes.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

The company did not contact me in reagrds to my complaint about their customer service but they did eventually refund my money.Sincerely,[redacted]

Review: I placed an order on 12/**/2014 and failed to receive a confirmation email so on the next day I tried calling this business 10x plus with no answer or a busy signal each time. I checked my account and noticed that the money was removed. I also tried to log on and was told my account couldn't be found.Desired Settlement: I would like for them to send me my confirmation email as well as update their contact information so that customers can get in contact with them. In case they need to modify orders or cancel.

Review: I ordered a product from wigtypes.com. The company sent me the wrong item. I contacted them to request a return shipping label and a refund. They stated that their return policy doen't require them to send a return label, and there is a 20% restocking fee. Their return policy relates to a regular return if the customer changes his or her mind. This case is different. They sent me the wrong item. It isn't fair to me as a consumer to have to pay to return this item to them and be charged a 20% resotcking fee for something that is clearly their mistake.Desired Settlement: I am requesting a full refund and I am requesting that a return shipping label be sent to me.

Business

Response:

We apologize you received the wrong item. We have sent you a return label and once the incorrect products are sent back we will issue a full refund as you requested.

Review: Ordered a wig from this supplier to be shipped to my sister in [redacted] on 04/**/2015. According to the [redacted] tracking the package was delivered on 4/**/2015. My sister never received the package. I have contacted this company on numerous occasions. At the end of the day I am out money and my sister never received her package.Desired Settlement: I am requesting a refund for the amount of $25.90 which is the cost of the wig and the shipping.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On March *, 2014 at 5:48pm I place order number #[redacted] which included 19 packs of 100% human weaving hair. I paid a total of $265.75 for the order. The company only shipped me 8 packs of hair in 1 box. I was told that the order was going to arrive in 2 boxes, so I waited 2 weeks for the second box. I called the company numerous times via phone and email to find out the status of the remaining items. Most of the time the calls went to voicemail. However, on March **, 2014 I spoke to a representative named [redacted] for an hour and provided all of the information requested. I also remained on the phone as she put me on hold several time while researching the matter. [redacted] gave me several different excuses as to why the merchandise was not received. The company claimed that all 19 items were in 1 box, which was impossible due to the box's size/dimensions. I even let UPS inspect the size of the box and the 8 items that arrived. It was concluded that there was no way for another 11 items to be put into this small sized box. At the end of the call, the [redacted] got on the phone and advised me that the remaining 11 packs of hair would be shipped via 2-day and should be received on March [redacted]. To date, I have not received the balance of my order and I have called several times while leaving voicemail messages, to no avail. I spent alot of time attempting to contact the company to resolve same. I even asked for a refund, which was not addressed. The public should be cautious about doing business with this company!Desired Settlement: I am requesting the remaining 11 items that I paid for be shipped to me immediately and I am requesting a partial refund or discount to be applied to my order for the poor customer service and time spent dealing with this matter.

Business

Response:

We have double checked the order and fit all items in the box size that was sent 26x8x8 . The items ordered were small enough to fit ALL inside that box as we tested it ourselves. We started a UPS investigation for this matter and UPS informed us that they were DENIED access to to the package for inspection. I have attached the file from UPS stating that they were unsuccessful in inspecting that package and have made several attempts in order to gain access to it. We take pride in our fast and accurate shipping. One or two items missing is understandable but 8 items would be impossible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please be advised that I hereby request that complaint #[redacted] is not closed, as the matter is still pending and has Not been resolved. The company (WigTypes.com) has neither refunded me my monies nor shipped the missing items from my order.

On March **, 2014 I spoke with a supervisor from the UPS Customer Service department to inquire about the letter Wig Types provided to the Revdex.com on 3/**/14. I was advised that WigTypes misleadingly file a "Damage claim" with UPS, instead of a "Missing Item claim". The box from WigTypes was not damaged. The issue at hand is that all 19 items were not in the box shipped to me.

Apparently WigTypes requested UPS to pickup the box without notifying me of same. At no time, did WigTypes advise me that they were sending UPS to pickup the box. As previously stated, the [redacted] advised me that he was going to ship the missing items, which he never did. So the UPS driver who came to my home was Not an investigator and was not aware of the situation, so he did not take the box.

After explaining the situation to UPS, they changed the claim to a "Missing item claim" and advised that the investigation department will be contacting me within 2 business days.

On Monday, March **, 2014 I spoke with a supervisor named [redacted] from the Florida UPS Investigation department who advised me that it was better to have an investigator assigned to come out to my home to inspect the box instead of UPS taking the box and returning it to WigTypes because if the matter is not resolved via Revdex.com and has to go to court, I would need the box as "evidence".

[redacted] advised me that I would be assigned a UPS investigator and that I would receive a call sometime this week to schedule an appointment. I am still awaiting a call. UPS also stated that they are willing to speak directly to Revdex.com to validate the above. I can provide the number upon request.

???

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

I was advised by UPS that the investigation is complete and that there are notes available on the claim. Please have WigTypes call the number which I provided (UPS Investigation Dept). Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The order is being refunded today for the amount of 186.96

Review: I ordered from this website I have not received a [redacted] tracking number they stole my hard earned money, I've emailed customer service and I've also called and the line is no longer in service, I keep trying to use my order number to try and find some information on my package and nothing its frustrating because I'm a single mother of one and I can't afford to loose any money. I believe I was victimizedDesired Settlement: I just want my product that I PAYED FOR!!

Business

Response:

[redacted] typically sends our communication emails into spam so it may seem like we are not responding to emails or sending order confirmations. I was able to pull up your order and I am happy to say it was shipped on [redacted] via [redacted] tracking number [redacted] It will be delivered on[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have been a loyal Wigtype customer for years and made several orders averaging $100, I never had a problem until now. I placed my order with no issues, received an email with my expected date of delivery for 4 days later, which was Friday. I worked from home Friday because the tracking information said signature required. The package did not arrive and next thing I knew, the shipping company changed the delivery address to a drop off location. I emailed Wigtypes to ask them to please contact the shipping company to have them deliver to my shipping address. Wigtypes responded the next day, but said that they cannot contact their shipping company and I needed to go pick up the item and if I do not it will be returned and a restocking fee will be assessed. I responded advising of the fact that no delivery has been received, and I am unable to go to the drop off location that was changed without my permission. Wigtypes rudely replied that they will incur a return shipping fee and the restocking fee would apply if I received the merchandise or not once it is returned! Restocking for something I never received?! I contacted the shipping company myself since they would not help me, and the shipping company quickly updated to have the item reshipped the next business day to my billing address. Are we saying Wigtypes could not do that? I did it via online chat! Never again, this is the last time I will buy anything from them. So they are great as long as you do not need their "customer service", even if it is not your fault. Beware, and do not expect help if you encounter any issues.