Williams Plumbing & Drain Service

Williams has always provide professional, prompt service and Chad A. was no exception, He was prompt, prepared and professional. He know what he was doing and brought what he needed. He quickly performed the work. Outstanding service!

Had a great experience with [redacted] on my plumbing situation.

Great service. Our plumbing technician, [redacted], was friendly, got to the root of the problem and fixed the situation to our complete satisfaction. Have used Williams before and have always been satisfied, Would highly recommend.

[redacted] is fantastic! No better plumber in the state

[redacted] did a WONDERFUL job.  Great work, amazing experience.

Provide same day service and [redacted] did great job in timely manner

Initial Business Response /* (1000, 8, 2014/03/07) */
I regret to hear that Mr. [redacted] is not satisfied with the service provided by Williams Plumbing in December of 2012. I spoke in length with our technician as well as my service manager regarding this claim.
Many factors can cause a...

sillcock pipe to freeze, the most common being a hose left attached to the sillcock over a sub freezing temperature night. We strongly state that this specific situation is not the fault of Williams Plumbing for multiple reasons: 1.)We have no record of doing the work-no invoice, nor payment for claimed services, therefore IF the work was completed by Williams Plumbing it was done at NO cost and therefore was never warrantied, 2.)If we did the work the claim is outside the 30 day warranty, 3.) If we did the work it survived thru many subfreezing temperature nights.
Our service manager states that he has previously spoke with Mr. [redacted] and explained that our service has a 30 day limited warranty. He additionally explained to Mr. [redacted] that according to the signed proposal any work done to the silcocks would be an additional cost to the repipe. We do not have record of our technician doing or charging for the additional work.
It has been over a year, and an entire cold winter since the claimed service was provided. The work that Mr. [redacted] claims was completed and was done faulty was sufficient for well over a year, and well beyond our service guarantee; therefore we cannot offer any compensation for the unfortunate situation of his pipe freezing in January of 2014.
I have attached the proposal & service ticket signed by Mr. [redacted]. Please note on the invoice the statement in the section starting with "LIMITED WARRANTY:" that states that our work is warranted for 30 days; please also note the section above the signature line that states that all work was performed to satisfaction.
[redacted]
Office Manager
William Plumbing & Drain Service, Inc.
Initial Consumer Rebuttal /* (3000, 10, 2014/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is in response to Williams Plumbing & Drain allegations:
The reason for the freezing is NOT in question. It is confirmed by photos taken - one of which has been sent to both Williams Plumbing and the Revdex.com - as well as the statement on the invoice of January 1, 2014 that the sill ck was installed improperly, thereby unable to drain, causing it to freeze.
As far as no record of the work, this is the same claim Williams initially made to me until I sent them a copy of their Proposal for work to be done, which [redacted] of Williams claimed they did not have. Then they claimed no responsibility because they said it was over warranty and no longer disputed the fact that they did the work. If they failed to charge me for this work, they should look to their accounting department. I ordered a complete re-piping of the house, including the sill ck. I ordered, expected and paid for a turn-key job. While it is true the sill ck are not mentioned on the invoice, neither does it expressly mention how many sinks were involved, how many tubs were to be included, how many feet of pipe were to be used or how many fittings were to be used, etc. Failure to mention the sill ck is not a reason to claim this work was not done by them.
As far as the pipes "surviving thru 'may' subfreezing temperature nights", this was basically only true of this past few months. (Note that this break occurred on January 1st, 2014) Last winter's temperatures were very mild; this winter has experienced not just a few but many consecutive days and nights of freezing temperatures. I, as a homeowner, did my best to protect those sill ck by not leaving hoses connected and covering them with insulated sill ck bras.
As far as the proposal and service ticket signed by me, I trusted Williams Plumbing to do a proper job and did not feel it necessary to hire another plumber to inspect their work. I believe that most customers of any "reputable" business would sign a similar document. Defective work is defective work.
I definitely feel that the statement made to me by [redacted]: "We are in business to make money", sums up the motto of Williams Plumbing. Again I reiterate, Buyer Beware!

[redacted] with Williams Plumbing was great! My plumbing problems were fixed with competency, professionalism, and friendliness. Williams is lucky to have [redacted].

I called in reference to a possible water leak in my house that I have been trying to locate the source of for weeks. (Water meter was advancing with everything off inside the house). I spoke with [redacted] at Williams. He was very courteous and informative and had me do simple tests involving the 3 toilets. His advice was absolutely correct.....one of the flapper valves was bypassing extremely slowly. He save me a service call and a lot of trouble. Not many companies offer this type of help...most would rather get their service call fee at least. Thank you to [redacted] and Williams Plumbing. I'll recommend them to anyone I know!

[redacted] was very conscientious technician for this company. Very careful to not mar surrounding structures i.e.: baseboards, tile and walls . Left the repair area clean. Very appreciative of this type of service.
The only negative was concern is about the dispatcher who did relay the appointment in a timely manner, to the technician.

Professional! Polite! Took care of Business fast so we could take care of our Business fast. You know what I mean!

HOW LUCKY WE WERE TO HAVE FOUND WILLIAMS PLUMBING -- We live in a condo and discovered portions of our laminate flooring were bubbling. We could not find leaks in the laundry room or bathroom. We called Williams Plumbing and [redacted] D discovered a minor leak in the laundry room. [redacted] H then fixed the leak. We opted to have a restoration company help us determine how much humidity we had behind the walls. It was at 88% (and we were concerned about mold), so they had to rip out about 75 sq. ft. of flooring to determine the approximate location to place the huge dehumidifier and fan. Once established, the drying process began. After three days, they and their equipment left and we were ready to do laundry again. At the spin cycle of the washer, we discovered water pouring out from under the baseboard onto the bare cement in the hallway/dining area located behind the washer (where the planks of flooring originally were). We put a rush call into called Williams Plumbing. [redacted] E and [redacted] H arrived. We explained what happened. After conducting a series of tests, it was concluded that we had a slab leak or a joint break. Out came the jack hammer to break up the floor to reach the designated spot (below ground level); then the plumbing had to be rerouted. So, on day 1, [redacted] was here from 9 a.m. to 6 p.m. (while [redacted] H had to leave a few hours early). Done! We were told to do a small load of laundry about 8 p.m., that evening which we did, and were delighted when the leak was fixed. Then, on day 2, the city inspector arrived to approve all work completed. Then, [redacted] arrived to fill the hole with cement and to do some cleanup work. His work ethic is impeccable, and he brings much to the table and we cannot compliment him enough. Williams Plumbing is lucky to have this gentleman on their team. And, based on our experiences, Williams Plumbing will forever be our "go to" plumbing service. In summary, work performed was simply outstanding from start to finish, and Williams Plumbing is a most honorable company to work with. We wish to extend Happy Holidays to the Williams Plumbing team and we also want to say a very big thank you for a job well done!

[redacted] was very cordial and explained everything that needed to be done to fix the issues we had. I was very pleased with the his work and his professionalism and communication with me. He cleaned up the areas he worked in and left it as he found it. Best experience I've had with any plumber, am very pleased with the service provided by [redacted].

Extremely impressed with professionalism and expertise exhibited by [redacted] on a hydrostatic and video drain pipe inspection.

serviced by [redacted] on 9/26/16

[redacted] was very cordial and explained everything that needed to be done to fix the issues we had. I was very pleased with the his work and his professionalism and communication with me. He cleaned up the areas he worked in and left it as he found it. Best experience I've had with any plumber, am very pleased with the service provided by [redacted].

[redacted] with Williams Plumbing was prompt, confident, capable and pleasant.

We have used Williams before and hey did an outstanding job for us. So when we had problems this time we called them. This was on a Sunday and it only took them an hour to get here. They had the problem resolved and use back in business in about an hour. Tye was great at explaining what he was doing and had a great attitude even having to work in 100 degree heat. Will defiantly use them again.

Initial Business Response /* (1000, 8, 2014/04/29) */
April 28, 2014
Case # [redacted]
In response to our regret to hear that Mrs. [redacted] was not satisfied with service provided by Williams Plumbing. The complaint was handed over to our Service Manger [redacted] to investigate....


[redacted] contacted Mrs. [redacted] in order work out an agreeable solution to her complaint.
It was agreed that Williams Plumbing would send a tech out to address the open ended plumbing issue.
Our technician reported to the property of Mrs. [redacted] and rectified the plumbing issue.
It seems that the complaint has been resolved.
Please let me know if further action is necessary.
[redacted]
Office Manager
Williams Plumbing & Drain Service, Inc.

Quick, competant, reasonably priced.