Windstream Communications, Inc.

Horrible internet provider and customer serviceIn the past months my internet has been down and not fixed or problems resolved for days at a timeGetting credit back for services I have paid for is MY responsibilityCustomer service reps are nice people but they represent a poor company and serviceI would never advise anyone to use this company in Iowa unless you like throwing your money awayI typically spend on hour on the phone calling to report problems or to resolve issues most of that time is spent on hold Absolutely horrible internet provider

When trying to switch from Windstreams inferior service to Comcast I ran into issuesI requested that windstream release my phone number to be ported over to Comcast but after a month the request was not completed

I am writing with a heavy heartI called windstream Friday July 22, with expectation they would help me but that was not the caseI had called them several times trying to get my number changed because of harassing phone callsEach time they told me in order to change my number I had to change my planMind you that when I called my cellphone carrier to change my number I did not have to change my plan they just changed the number like I askedIt was a smooth processBut windstream refuged to change my number while on the current planwhich is ridiculous to meI did not need nor want to change my plan just the numberI would had kept the plan which was for lifeI don't know what life mean to you but I thought it was for lifeNot so, I have been with them since but they didn't care about that they only cared about the increasePlus I had to pay to change my number which I had since I finally agreed to change my plan just so I could have peace in my home from harassing phone callsthen they said it would not change until next FridayWhen I changed my cell number it went in affect immediatelyA request that was so simple they made it so hardThey did not care about my situation they only cared about the moneyThey only changed my number because I agreed to change my planCROOKS! I am so disgusted with windstream with how they treated me I was just another account number to them not a loyal customer since All I wanted was my number changed so I can have peace in my homeA woman's home is her sanctuaryBut I had to pay to have my number changed and increase my plan priceJust to change a numberI thought it was about customer satisfaction, I guess notIt's all about the moneyI hope you all are happy because I'm notmaybe I should had cancelled my service with you all but I needed it for my kids, school, and work
A long time customer since

I contacted them to have a second phone line installed all,I received is delays and excuses .Do not expect them to do anything in a rapid manorExpect excuses,delays and wasted days of your time.At the time I write this I am on day 5.Missing Dr Appts,physical therapy and other appoinments.All I received is an I;m sorry from some employees who do not give a flying fig about my wasted time.Then again neither does Windstream

I work from home and pay for a higher fee to have excellant service from WindstreamIf my ISP does not work properly my company will not allow me to work because calls being dropped impacts my companies members, which in turn effects my payI turned in work order on 7/6/@ 7pmI have called times on 7/7/to see when or if it will be corrected, I am told maybe by 7pm on 7/8/Now if I were a business, they would be right here promptly, but because I am residential I have to wait(like I am not important)I pay almost $a month to have this service so I can do my job from homeI am not satisfied with the way Windstream handles their priority of calls when they are a problem

Windstream provides a high speed internet package that is 12mbs down and about up at $a monthThey also have a premium package that the minimum speed is 25mbs at the exact same priceHow can a company charge the same price at half the speed? The 25mbs package doesn't come to our area so the company is taking advantage of that by charging whatever they want to for far slower speeds This is entirely abuse to the system, and should not even be an issue in this day and ageThese kinds of companies are holding back what technology could be just to line their own pockets

After being a Windstream customer for over years now, my wife and I are totally unsatisfied with their servicesWe are both managers for large businesses and rely on our home phone and internet services to work properly, and we totally understand if an occasional break in service occursThis is pathetic thoughRecently Windstream advised that we "upgrade" our services, for no extra charge, and claimed that we would be much happierWell, every since they came out and replaced everything, nothing has worked properly since Our service goes out about every other week (but now, weekly) I believe that this is due to the neglect to bury the wires that have been exposed for months now in the yard I truly spend more time on the phone with Windstream, than I do with my own wife now Besides this happening, I had to take "off" work for entire days, just for them to do this upgradeI could go on, and on about my frustrations with this company, and all are just now coming about As I said earlier, we were happy with them before, but will be canceling our service very soon if this doesnt stopBottom line is.....When I pay for a service, I want serviceNot a loss of service

this company is a JOKE! from day one it has given us grief with the connection speeds they offerthey promise speeds that they can NEVER deliver! we left att uverse and it was the BIGGEST MISTAKE! turns out they are a company under at&t and they love to rip you a new one every time! They have CONSTANT PRICE CHANGES AND NOT QUALITY WHATSOEVER!!! I am stuck under a contract for years and they reserve the right TO CHANGE THEIR PRICING!!!! That is not what I signed up for, if you are going to charge me an arm and a leg for your service, at least have the DECENCY TO DELIVER! Their wait times are a JOKE and every time we try and complain they offer no viable solution, only to upgrade the service to an outrageous twhich by the way even the fastest most expensive plan from xfinity is cheap in comparison!!!!!
they are tricky and unorganized!

WORST CUSTOMER SERVICE IN THE COUNTRYNo consideration for anyones scheduleTook days for them to come back out because they didnt bring the right equipment the first timeOn the day they were supposed to come I took off work, burned hours, and then they call near the end of the day to tell me they would have to reschedule for the NEXT WEEK! It should be illegal for this company to have a businessThey are the only option and take every advantage of people they can

Set up a new business account with Windstream months ago and requested meg service Have been receiving meg service while being billed for meg service Spent minutes on the phone and the issue was resolved, including a dollar service credit as well as a correct billing rate It was painless and the folks there went above and beyond to make sure I was satisfied Given the rash of negative reviews, I felt compelled to share a positive experience

We lost internet access around 12:30am on Wednesday, October 19, (curiously around one year to the date I originally contacted Windstream regarding internet service.) I contacted Windstream today (10/19/16) around 8:30am regarding loss of Internet serviceFirst call I went through the automated phone instruction to reset Windstream provided equipmentThat did not work (as it had not worked when I tried the same process before calling.)
I called a second time and spoke to a 'tech rep'Went through the hoops AGAIN- unplugging/restarting Windstream provided (and billed for) routerDidn't work just like before'Tech rep', after failing to help, told me there was an 'internal Windstream issue' with our account and someone from Windstream would contact me no later than 6pm, Friday October 21- nearly hours from my original call for helpREALLY? YES, THAT'S REALLY WHAT HE TOLD ME
As I sit here with no internet access because of an 'internal Windstream issue' (burning gigs on my mobile data plan) I reflect back to when I originally ordered internet service from WindstreamAs mentioned before, that was almost one year ago to the day- roughly 10/19/Windstream finally 'hooked up' our internet on January 4, That's correct- January 4, 2016- over two and one half months from when we originally ordered service
The awful part regarding the initial howas calling Windstream nearly every day from late November through December and being LIED TO by countless customer service repsTheir standard line was 'techs are in the areaThey have two stops before you and should get to you by days endTry listening to that load of BS for 25-consecutive days
WINDSTREAM IS THE WORST COMPANY WITH WHICH I HAVE EVER DEALT! THEY ARE AWFUL ST PROVIDING THEIR SERVICE AND THEY TEACH THEIR CSR'S TO COMFORTABLY LIE

They consistantly fall short on the services requested for not only me, but to almost everyone that I spoken to that has WindstreamI've been very disappointed and they're customer service team and management seems to not care

I have had Windstream as my ISP for yearsWe are paying for Mbps which is supposedly all they can offer my area at this time, only to be able to barely get Mbps and speedtest and service technician can prove this This has caused problems with online continuing ed classes I have to take and pay thousands of dollars for annually! I have made numerous complaints about this They were "generous enough" (sarcasm) to allow a $discount for a few months but now has been taken away and paying full price I expect to receive what I pay for If another provider was an option myself as well the entire neighborhood would switch All I want is to get what I pay for,not a small fraction..If upgrades are needed why are they doing them in less populated communities and not ours

Absolutely horrible companyI got on Windstream after they bought my provider ***I had a year business contract for phones lines and InternetThe Internet was slow and down quite often
Several months after the year term, I decided to switch providersI installed another service and when I called to cancel, they billed my for the balance of the next year as I was auto renewed$I refused to pay and they threatened to take my to court
I ended up having to pay as the cost of court would be double

We used Windstream for years The phone number was remotely forwarded by Windstream from one exchange to another That number was to be ported from WindstreamOn July 8th, that number was installed by AT&THowever, as of August 1st, the number was shut off by Windstream and we lost our business line Our business number was disconnected before our contract was expired and we received a bill for the period of July 20th - August 13th
We requested a day forwarding message which is still not available to our customers who call our business line We have requested this forwarding message via email and through numerous phone calls to RJ and his manager TS RS said that we needed to reinstate the account to have our phone number given back which can take weeksWe have reinstated it, but don't have weeks...It wouldn't be so bad if we had a forwarding message We depend on our phone for our livelihoodWindstream is ruining our business

We recently discovered that Windstream allowed unauthorized companies to cram our phone bill with an authorized charges, and also allowed a company to switch out long distance carrier without our consent and without ever notifying us We called customer service and the agent could not have been more rude and obnoxious First, she said that the fraudulent charges were our fault, saying that someone in our household ordered the so called "service" for the "third party" with whom Windstream has no affiliation When I attempted to explain that we did not authorize such charges and do not know who the company is, she would interrupt and start talking over me I said, "Excuse me, I am a paying customer and would appreciate you not interrupting me while I'm speaking." And then a second later she interrupted me again and insinuated it was my fault that fraudulent charges were put on the phone bill I asked to be transferred to a supervisor She then put my call on hold until the Windstream customer service system hung up on me after about minutes I reported this incident to Windstream afterward and completed their survey form online, but received no reply or even an apology So there are two issues: Winstream allows known scammers such as ILD Teleservices to place fraudulent charges on your account, and When you bring this to their attention you are treated rudely The company takes no responsibility whatsoever I told them if this ever happens again, my only defense is to cut the cord and trash our land line Anyway, 99% of calls are from scammers and overseas telemarketers, so Windstream is basically charging us to be continuously interrupted and harassed

We have been customers for years because there was no other Internet provider in our area We have only received the connection speed we purchased for less than of those years Every year or so, they accidentally disconnect our service Every other year, the connection becomes so slow as to be unusable Minimum time on the phone to report an issue is minutes Each time we got a new modem, it took a minimum of hours of my time, mostly waiting on the phone to get connected And I'm an IT professional
I would recommend this business only as a last resort for internet connectivity Mount a cell phone on a pole before using Windstream

For over years that I have been with Windstream as it has a monopoly where I live here the speeds for the most part are about dialup speedFor 7+ years I have herd nothing but lies from all aspects of the companyWhen I first went with them they said mps was my speed, bull hockyI just checked it before writing this and it was .27, That's point 27mps and a lot of the time it is below that, less than dialup speedWindstream is the worst company I have ever delt with and I am years old.They are the only ones out here and all we hear are lies about how they are upgrading as we speak they say, for over 7+ years these lies have been toldWishing they would go out of business and a decent company would take their plsce, Terry

I was approached via home phone by Windstream communications with an offer to bundle my long distance phone and internet for 69.99 a month. I was told int included equipment and taxes.
For the next 3 months I received bills for over $100.00. When I called the first 2 months they worked with me to bring the price down to near that. The first month had an installation charge. Understood.
However when the 3rd bill for 104.51 was received I called and I was told I was wrong and that it was 69.99 plus equipment plus taxes.
I told the worker they were wrong and it became a heated argument.
I believe that Windstream is having people cold call (solicit) business by phone (no paper-trail) and selling a bogus promise. Then they wear you out having to deal with people to get what they told you over the phone.
I agreed to a package for 69.99 a month on the phone, now they make out like I am crazy for expecting that.
Beware of this situation. Get it in nothing but writing folks.

I am very disappointed and angry with the service Windstream has provided. I switched internet companies from TWC to Windstream on June 1, 2016. I work from home and need fast consistent internet. Last week there was an "outage" from mid afternoon until 11pm. Okay, that happens. On Tues July 19 2016, my internet stopped. I tried unplugging, etc. Nothing. I called....waited 30 minutes for a customer service rep. She was very kind and tried to fix it, but unable. I needed a tech to come to my house. She said the first available was on Monday July 25! Really??? 5 days to fix my internet. I explained I worked from home and had to have internet. She had an IT guy try over the phone....he was not nice and could not have cared less if it was fixed or not. Again told me someone can come on Monday, but would put me on an list for first available. I called again on Wednesday morning to see if any thing had changed re: the repair day. No it had not. I asked to speak to a supervisor. I was told the supervisor was working with someone and would call me back.......no call. Needless to say, TWC is coming out this afternoon to re-establish my internet. I would never recommend this company to anyone. And after my issues....I have heard nothing but bad comments from others re: Windstream.