Windstream Communications, Inc.

I'm very upset with Windstream. I've been trying to get internet service for over a year now out in Science Hill. 4 days of work has been missed. A total of 6 modems have been sent and still no internet! A technician stood us up the first visit. Apparently, he was unable to find our residence. Somehow on the second attempt to hook us up, they managed to hook up the wrong residence. The third attempt, they came out to hook us up and told us we needed a phone line run and would be in touch, which they were not. The 4th attempt, they managed to run the line we needed but their big truck tore up our yard, breaking our stepping stones. However, we were connected... For a whole 3 weeks! Windstream neglected to tell us there would be a $200 fee for running the line so we were not only surprised by the bill, but unable to pay until we had the extra money! After income tax came, we called to pay and reorder service. Somehow, we owed over $400, which we only made a partial payment on; and they promised to turn us back on. Then, they stood us up again so we called dish to get satellite internet through them; and cancelled our order with Windstream since we couldn't afford to keep missing work. It turns out that Dish quoted us $115 for cable and Internet, but it was really $105 just for cable, no internet... And dish would have to go through WINDSTREAM to give us internet. If I would have known we didn't need the cable to get the Internet, I wouldn't have ordered. Again, we never heard back from Windstream!! So we reordered because they were our only option. We missed work again only for Windstream to show up and leave, griping over our address being Somerset and not Science Hill. We live in Science Hill. Here I sit... No internet, owing over $400 for the 3 weeks of service we did get and I'm very displeased and disappointed. I see we don't matter though. There's no competition. I'm homeschooling and desperately need internet at home and am having the time of my life being inconvenienced. I wish another company would come to Somerset that treated their customers with value. Shame on you, Windstream. The way I see it, Windstream owes me!! Please advise?

Over the last 3-4 weeks, I have had repeated episodes of "down ' internet service with this vendor. Ticket number XXXXXXX has been open for 11 days. The T-1 service has not been consistently up and running. This had adversely affected the operation of my business. The phone wait times have been horrible and prolonged. No quick resolution of problems has been noted.

Pay a monthly fee of $97 for "up to" 25mbps download speed on internet. Only get on average around 5mbps or 6mbps. Being charged $10 for "enhanced speed" of anything over 6mbps. Windstream will not credit my account for the $10 or credit my account for the low speed. Neighborhood outages occur at least 1x per month. If the outage is not for over 24 hours, they will not credit your account for the outage.

Windstream is terrible. We have them simply because we have no choice. We have even switched to satellite internet and found that it's far too expenisive for the amount of data you receive. This site accurately explains everything you need to know about windstream. I have reached out to customer service to ask if I should expect my service to get better and they have no replied. Unless you have no choice, don't waste your money. By the way, the GENEROUS $7.50 discount is insulting because they charge $15 in taxes and fees on top of your monthly rate.

Terrible service at times. Will not warn you that they are working on the internet system. Out for over 12 hours on many occasions.

They advertise a standard internet connection of 6Mbps, yet most of the time we never go over 1. Even when we have high speed internet our connection would slow to a halt few times a day for no reason, and when we complain they blame us. I have to use my cell phone data to even write this review. They clearly falsely advertise their sub-par service as one of the best, when this is by far the worst ISP I've ever used.

our internet is should be 3mb per second and we are only getting less than 2 I have called them and complained and ask for them to help me many times over the last few months and they have said we are over loading our modem and they are not responcable for our slow speed. we have had the same amout of devices hooked up for many years and had not had problems untill the last 6 months so this excuse is invalid! I ask them to send a tec out to our hous the last time I had issues and it was set up for them to be at our house thursday march 24 before 6pm on that day they called me and told me they fixed the issue from the office and our tec had been canceled I said that it had not been fixed and we were still having issues and they said its fixed they can at my expence send out a tec which (i have the protection package which covers call outs for a tec) but they fixed it so they would have to schedual it for friday which I had told them the night before when they scheduled the first one that I was going to be out of town of friday so I needed it for thursday plus my kids need the internet for homework!

Our internet in this area is out constantly! Some of us depend on it to make a living and it's costing $70 a month when it only works part of that time! They need to lower their prices if this is how they're gonna conduct business.

Would never get or have Windstream again. Was told internet would be up and running a week ago with a phone call.but nope nothing when I call them it's a different time and day but stillbjave to pay for it

Windstream's broad band service is a complete and utter joke. we live in the country so we are trapped having to use windstreams ridiculous so called "high speed internet". it has been days since it has been fixed, (4 days ago they told me it would be resolved in several hours) internet service Which basically affects all avenues of life, as the majority of things we use now require internet access. this is not the first time we have had issues, atleast 3 to 4 times a year we go thru this with Windstream.
[redacted]please note I do not use windstreams email because it is the absolute worse and less than user friendly.

I am a disabled Viet Nam Vet and have windstream communications or phone service when it works. We have had numerous outages from time to time it seems like it takes forever to get it repaired. When you email them and that seems like the only way I can get hold of them it takes forever for them to respond for the phone is out and can't call them. I can not use a cell phone for there is no fax on it so my one and only method is Windstream and that is hard to do when the phone is out and when it is out it takes them two to four days to repair. I also need this to call in my Med. list to the VA and as of now I can not do that. You can never talk to a live person either. Poor customer relations.

This company could care less about their costumers. They tell you your Internet is fine and try to find a way to seem your fault because it's slow and droos connection all the time. You get different answers about your service and speed from techs and people, who ever they are, you talk to on the phone. I've called 4 times and only had this 2 weeks. [redacted] is the way to go but unfortunately I live in a Windstream area. Something needs to be done with this company.

I work for a small but profitable and well known business here in Grayson, Kentucky wherein frequently we are contacted by sales people. The call from Windstream trying to sell us space in the Yellow pages this morning was the last straw. After telling the lady that my boss was not interested (because this is exactly what he has told his staff and also the gentleman from Windstream that came in here to meet with him directly sometime in the past year about the same thing) she wanted to speak with my boss. He does not want to speak to sales people and after I told her again, that he is not interested she persisted. Finally she just said she would call back another time and speak to him directly and hung up on me. The gentleman that came in to speak with him directly was also very rude as well, when my boss finally relented to a small ad. Where has professional courtesy gone and how many times can you tell someone no before they will listen and respect your answer. We at this office do not do anything that our boss does not authorize. We actually fear losing our jobs unlike apparently some sales people that think that rudeness is acceptable.

Windstream in Ky is the worst business I have ever had. Called a mi th ago to set up a tech to come turn on my service. They scheduled it two weeks out. On the day they was supposed to come they did not show up nor call. Aftrr I placed a call they apologized for the ' midinderstandong' and rescheduled another week out. Got a call the day before saying they had to reschedule it again for the next day. Then I called them since they hadnt showed in the time frame they said they would be here and was told that they rescheduled once more another week out! Unbelievable!

We have a business account with Windstream of both voice and data. We had to chose another internet provider about a month ago, due to Windstream's SLOW internet. As of Thursday September 8th - or phone system stopped working - we have issues of dropped calls, calls not going out from our office, outside calls not coming in. The technician came out and explained it was not a Windstream issue, and closed the call. Meanwhile, we have no phone service, we can't use our credit card machine. This is completely unsatisfactory.

Very poor service. Not that they care, but they have lost a new customer. First, they scheduled installation between 8:00 am and 7:00 pm. They never showed up, and never called to let me know what was going on. When my husband called he was on hold for 29 minutes, and they told him that they would have the technician call him. 2 hours later I called myself, was on hold for an additional 32 minutes, and was told that there was an outage in the area, and the technician would not make it to my house. I lost a whole days pay only to be told that I would have to reschedule and lose ANOTHER days pay. Very poor indeed.

Worst customer service and pricing I have ever experienced. Called twice if not three times a day for a week straight and received nothing but over 15 minute wait times and then was cold transferred to multiple queues. I was trying to pay a bill and didn't have 30minutes+ to wait. Service was suspended and I asked for an on demand disconnect and the rep was beyond rude and rather than explain policy she sent me to another rep where I waited another 15 minutes and told they will not do an on demand nor prorate, but wanted me to pay for service for another 3 weeks even when they already suspended and disconnected my line. My bill is doubled monthly solely off of their hidden fees and I will never use them as my provider again.

I agreed to a service contract for 3 years at a fixed price for all 3 years. Windstream raised price against terms of contract.

1. Agreed to a service contract for 3 years at a fixed price for all 3 years. Windstream raised price against terms of contract - as they got rid of some of the discounts.

2. They have no written contract.

3. They have no recording available of the verbal contract.

4. I have spent over 4 hours with company attempting to have them abide by their own "contract" but Windstream will not provide the service it agreed to at the rate it agreed to.

Windstream has "bait and switch" pricing/contracts.

None of their customer service reps understand this.

this company is calling me constantly. I have not done business with them. I filed a complaint with do not call. I do not know how they obtained my phone number. complain to the ftc on do not call

I have had Windstream for my landline and Internet for several years and it's terrible. Our internet is out at least once a week. I have called and complained and asked for my bill to be credited many times and that never happens. I think it's ridiculous to pay $70 a month and not get the service you pay for.