Windstream Communications, Inc.

Since I have applied for a Windstream account I have had nothing but trouble with my services. Including the first week that I have applied, I did not receive internet service for four days after I set up my account. When I was told I would have service the following day I had to wait almost a week for my internet to start working and was still charged for those days I did not have access. After I was told I would have 25 Mbps for 69.99/month plus taxes, I called Windstream technical support the following week after my service had finally been activated because I continued to be kicked off of the Internet and [redacted] for a total of 63 times. Myself, thinking I shouldn't have any problems because I was supposedly receiving 25 Mbps, but when I finally got on the phone with a representative after waiting for 45 minutes, [redacted] the representative, tells me I am only receiving 6 Mbps even though I was TOLD I would have 25 Mbps when I signed up for the service. After getting mouthy and talking out of tone and unprofessionally towards me because she heard my fiancé getting upset in the back ground, she hung up on the call. I immediately called back and another representative named [redacted] answered, she ended up telling me she didn't know how to fix or help my situation, I asked to speak to a manager and she hung up as well. In total I have spent over 5 hours on the telephone support line trying to receive some sort of help/assistance on how I could fix the situation and none of the several reps I spoke to could do nothing or didn't know how to. My overall experience with this service is pitiful, not one person at Windstream Tech Support knows how to do their job, and their prices are outrageous for the very poor service they provide and I wish I would have never signed up for it. I do not recommend this service for anyone who does not want to get taken advantage of.

Wind stream high speed internet is a joke! Not only has the speed been less than high speed for the past five years of service but I have been charged for 12 mgb and only received 6 mgb for my whole time I have dealt with this company. And though I have always had trouble with my "high speed" internet lagging and not working well but the past month and a half it has been impossible to even be connected with the Internet even if it is only 1 iPhone ir just my smart tv which should have no problem even if I only was "suppose" to receive the lesser than I pay for 6 mgb. I have spoke to over 50 people in technical, customer care and our local office here in London ky! We have had 2 technicians that came to our house, mind you with out a courtesy call like they were suppose to do, and still no resolve. Every single call I place to any windstream communications I get the run around as to how it's someone else's job or some other area has to fix the problem and when I get ahold of the other area I get the same answers, it's always someone else who will have to fix the problem. I say get it together windstream or shut your business down! Any one I know say the same thing about the slow speed of their high speed internet. But my chief complaint beside if the slowness is WE CANT ACCESS THE INTERNET! And we pay for the [redacted]!!! And the people that answer the phones, not all because some did give a [redacted] but still couldn't fix the problem, you best find you another job outside of taking care of customers because your attitude sucks! Remember I AM THE PAYING CUSTOMER and without people like me who have this service YOU HAVE No JOB!

This is by far the worst phone/internet company I have ever dealt with. I have been without consistent phone service since May of this year. They have technicians out 3 different times to correct the problems. Only to have my phone go dead 2 days later. They make you wait weeks for a technician. You try to call their automated line and wait for hours, only to have it hang up on you. When you finally do to to a human being, they are snarky and rude. I demanded they cancel my service. Amazing they cant get a technician to me for 4 more days, but they can have someone out to disconnect me tomorrow. I asked her if she saw the lunacy in that and she didn't see the problem

I have been dealing with windstorm for years and I know their protocol for problems. Over the few months our service has fallen in our community to the point many are leaving for SHOUT broadband or another wireless company. My neighbor recently called to cancel and they offered her $10 a month off her bill to stay. We have called these guys 4 times only for them to waste our time. The first time the tried to tell me we are getting 3Mbps but I told him I was on speediest.net and it said 0.44 Mbps so they put us on hold for over 20 minutes and we finally gave up. The next my wife talked to someone and a tech came out. He said that we were getting the 1.5MBps that we are supposed to be getting. I admit it was better than we were getting but we pay for 3Mbps. He says the paper work say different. So my wife calls and the person says she can see we are getting 3Mbps then My wife told her the tech tested the lines and he said we are getting 1.5 Mbps. So she had my wive go though a bunch of test on the modem and said she was going to have to talk to another tech. Instead of getting a tech she gets hung up on. We are a small home run business and time is money and they have waste hours of our time and we have had to use our cell phones to get anything done. So I get on the phone and after 20 minutes I get someone online. I tried to tell her we have already gone through all the steps and instead of wasting more of my time to go ahead and transfer me. Didn't happen SO I told her to set us up for disconnect I was moving my business. Yes I was mad and told her so because of the waste of time it has been. Yes I cussed her out not just because of the fact she wouldn't transfer me but because the company as a whole is full of incompetent people.

We have went 3 days with no internet service. It took us 2 days to get I. Touch with them (they had us on hold for so long). After we finally got in touch with someone the service person with Windstream said she 'didn't know when we'd have Internet again, it could be 4 hours or 4 days'. Wow! Windstream should not be in business! I have work to do & have to have the Internet. I am filing a complaint with the Revdex.com.

As the majority of Windstream customers, I only have their service because I have no other options. I can rarely get my internet service to top 1.5mbps when I'm promised up to 12. Download is usually under .25mbps. Customer service is completely hopeless. Outages happen frequently.

Really, really annoying company to work with.

My recent experience with Windstream in Iowa is either they can't place a change order at all or the promised date of the change comes and goes with nothing but a phone call saying it will be done two weeks later. I've heard others say it's been a month ... and counting. It's a monopoly, so what can we do besides class action, which probably won't solve the actual problem.

I received a letter saying Windstream was upgrading voice mail. First of all I received the letter after the date of 7/13 which was the cut off date. When I called the first time I needed to be transferred and I was cut off. Second call I was on phone for a total of 36 min. I was told the passcode would be reset to wait 20 min. After waiting more that 20 min the password was not reset.

My Internet was out from June 17th until July 25th.
Windstream sent someone on July 5th to check static in my phone line.....since then neither my phone or Internet have not worked. On July 8th I finally got a chance to call. After holding for 62 minutes I was disconnected. My average hold time lately has Been 30 to 45 minutes. This company should be put out of business for worry service And the sad part is they are the only Internet service in our area

Being trying to resolve issues with internet for a month. Customer service runaround, techs don't show up in 4 hour time window, call and they say 2 more hours, didn't show up didn't call. Get different information every time you call. Long wait times and have to start all over. Not getting speed paying for. Lines not grounded properly.

I have been paying for internet through WIndstream for over 4 years, which is extremely expensive ($80/month). I recently moved and even though I am paying for download rate of 6 mbps, I am only getting .3-4 wirelessly and 1.08 when I'm plugged in. When I spoke to customer service, they informed me they do not guarantee wireless speeds, but I should be getting 1.28 plugged in. They took $5 off my bill, but could offer no remedies for my slow internet. $75 a month for internet that is constantly "loading" is THEFT. The only reason use Windstream is because it is literally my only option. I have given them so much money in the past 4 years, and I have never felt valued as a customer.

I have been on Windstream internet service for almost 6 years. I've never been completely satisfied with my internet speed. I stared off with 6Mbps, but felt it was too slow so I upgraded to 12Mbps. I discovered it didn't help I still had slow internet. I down graded to the 6Mbps because I didn't see any positive results. I am retired and in the day time when everyone is at work and the kiddos are in school I get close to 6 Mbps. I have dealt with electronics and computers since the early 1980's. I am convinced that the problem with slow internet is that Windstream has over sold it's capibilities for the equipment they owen. When the kiddos get out of school the internet speed drops and when the working folks come home it drops even lower. If you call them they will say we are sorry we are experiencing an outage in your area. These outage are daily.

Expect you to wait from 8-5 for service and then go past that (7:28pm). Then used there online ask a question, showed accepted and reply with 48 hours, called after 6 days, could not find my email. On the phone for over an hour and still did not get an answer, hold, talk, hold, talk, switched to another department and hold, talked and asked for supervisor (did not get). If they were not the only service available, would never recommend.

I wanted internet. I was unsure whether to call windstream, or Dish, and appears neither one of them knows either. Spent an hour on the phone with is who verified my personal info and transferred me 5 times. was hung up on for saying furk, Windstream transfered me to Dish, Dish transferred me to Windstream. All I wanted was internet. Then someone tells me ive been paying for internet for years and they wanted to know where their equipment was. Dish and Windstream are CS is, who apologise and know nothing. I still dont have internet at the residence and appears they owe me for 15 to 20 years of payment for services not rendered.

To Whom It May Concern:

I called to cancel services to my mother's phone contract during the first week of February, 2016. I spoke with a service representative by the name of [redacted], explaining to her that my mother had recently been hospitalized for medical purposes (dementia), and that my family and I were transferring her to a care facility and would need to execute her services with Windstream. I complied with [redacted]'s directions and sent my mother's final billing statement for the month of January, along with a copy of our Power of Attorney and forwarding address for her final bill, to include my personal contact information. These documents were faxed to the number [redacted] provided me with on February 12, 2016, from my place of employment, [redacted] in Dothan, Alabama.

However, we have still been unable to complete the following necessary actions, to include the obstacles and inconveniences my family has encountered upon trying to resolve this matter:
Inability to connect with a service representative without being disconnected.
Inability to speak with a coherent representative, who can correctly identify the already obtained Power of Attorney to complete the final billing procedures.
We have been consistently disconnected after a wait time which exceeds 30 minutes or higher to finalize the transaction.
When we finally get to speak with a representative, they inconsistently have our mother's account information unavailable, or incorrect, which has prohibited us from finalizing her final billing statement.
Finally, we have been falsely informed about her account information, leading us to believe that her billing information has been misapplied.

Our mother has has the same landline telephone number, (XXX) XXX-XXXX, for over 40 years. Due to the following errors of miscommunication from the telecommunication representatives of your business, we have been highly unconvinced and demand that this service be addressed immediately. The lack of professionalism and quality care regarding this event has been forwarded to the Revdex.com.

You may contact me at the following number and times addressed below:
[redacted]:
xxx-xxx-xxxx
Monday- Friday 7:00-7:40 a.m, 1:30-2:00p.m., or anytime after 4:00
Anytime Saturday or Sunday after 7:00 a.m.

Thank-you for your cooperation,

[redacted]

I live in small-town Trinity, TX where local businesses and residences regularly lose service for hours at a time. It happens so frequently that hordes of people post about it on a Facebook group for area residents. It has affected my ability to do my job, my ability to do work for online classes, and of course, it limits recreational use. The worst part is that Windstream seems to have no intention to improve their business. I have contacted them multiple times as well as others, and problems persist.

Sept. 11 We live in a rural area so there is no competition for phone service. Since 1995, we have gone through several phone companies with Windstream being the current one. We had both interest and phone service. After multiple issues with interest service, we dropped that and went to a satellite service with excellent service. Now, since first part of August the phone service has been down a total of 22 days. It happens every time it rains. I have called in so many tickets that have lost count. The tech manages to show up after the rain and whatever is getting wet has dried out. He informs us that the line is good and he has closed the ticket. To my knowledge, no one has actually looked for the problem. Windstream has offered a $25 credit on the next bill. Will we get this credit every month we have moisture - I think not! When I end up with a mental breakdown do you think they will pay the hospital bills? Totally disgusted in NM.

in early June we called our internet company, Windstream online to increase our speed from 6 mb to 16 mb. they told us our bill would go up by $14-18/month. We got our new bill and it has not gone up by $14 or $18, but by $30! I called them back and they said "in order to increase your speed you needed to get a new modem (Which required a "Rental Fee" of $6.99/month) and include long distance service in your plan" We believe this to be deceptive advertizing. If there were another company in the area we would switch!

If your internet service is shut off because you cant pay bill then call them and cancel it. They will charge you full price for service while it is off and charge you a reconnect also. I had Windstream internet for years and they lie about a lot of things. I told them repeatedly that I did not want phone service and they charged me every month. I also had the largest package on internet and the speeds were never anywhere near what I was paying for.

This Windstream Communications is unprofessional. Their service and customer service is awful. We recently moved to a new home in GA. The former owner had Windstream for internet service. We have been scheduled twice for installation with nothing installed. We were told the engineers needed involvement to put in new "pins." We have never been notified of installation date being changed until I made 3 phone calls to them. I called 3 days ago to verify installation today and was assured it would be done today. After hearing nothing I just called and was told it would be another two weeks. In today's new age of internet this should not be happening. I would not contract with this company at all!