[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meEBTH has gone above and beyond to correct this issue I am pleased that this matter has been resolved, I have received my items and a refund of the shipping for the inconvenience Thank you!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told by *** (the shipping agent) that I would be refunded for my shipping costs due to the delinquency of my items being sent to meAlso, the claim that it was sent initially by ***, then by *** is without meritIf the items had been sent by *** Priority, I would have received them last week, according to the timeline presented by EBTH, as opposed to receiving them yesterday.The shipment took business days to be shipped out to me, even though EBTH states "Up to business days" as their standardGiven the items weren't sent within their own corporate standard, I think it's reasonable to be refunded, at the least, my shipping costs, or being given some sort of credit toward my future purchases from the companyIn any event, if this gets resolved, the Revdex.com can consider my issue as closed
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me...the gentleman I spoke with was extremely professional and completely understood the circumstances...based on this last experience..I would do business with them again...I hear by withdraw my complaint...thank you
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. Ms*** purchased a lithograph of a 17th century world map and a globe for $on 10/16, invoice B-***She also purchased a set of gemstone globe bottle stoppers and an art glass paperweight for $on 10/18, invoice
B-***.When an item is purchased, EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment dateMs*** reached out to our customer service team on 10/regarding the shipping timelines of these piecesOn 10/31, the customer service representative with whom she worked let her know that both items were being processed and were within the business days. Upon receipt of this filing, we investigated both invoicesUnfortunately, we have determined that invoice B-*** is unable to be located at this pointWe have issued Ms*** a full refund of $55.47, which is the item price with associated shipping and sales taxIf we are able to locate this item in the future, we will recharge Ms*** for any inconvenience this may have caused. Invoice B-*** was available to be picked up locally on 10/20, so the items were picked up from the estate on 10/The item shipped on 11/6, the tenth business day, UPS tracking ***It is scheduled to be delivered to Ms*** by the end of the day 11/9.We understand that Ms*** has had a frustrating EBTH experienceOur customer service team is always able to help answer any questions and solve any problems that may occur. Thank you for your consideration. EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Ebth has told me that they do not have the addt'l $and I would have to contact my bankI spoke to my bank today.They advised that ebth has the money for both $charges, contrary to what ebth has told me Also, ebth told me their accounting deptwould have to look into it and would get back to me which they have not doneI do know that my bank has transferred $($X 2) from my account and (according to my bank) transferred it to ebthIt seems that this matter could have been resolved quickly and simply
Thank you for the opportunity to respond to these concerns. Mr*** purchased a pair of limited edition *** teddy bears, one with the *** *** logo and one with the *** *** logo, from EBTH for $on 4/5/17, invoice B-***Shipping on these bears was $27.52, so the
final total was $According to our tracking information, the bears were delivered on 4/28. Per our terms and conditions, “Any claims submitted for review under our return policy must be received within thirty (30) days of the earliest of delivery or your taking possession of the item.” We reviewed the invoice and our ticketing system and were unable to locate any correspondence from Mr*** regarding this invoiceWe were unaware of the fact that the *** *** bear had not been delivered. Upon receipt of this filing with the Revdex.com, we reached out to our packing facility in an attempt to locate the missing bearThe team at the packing facility investigated and they were unable to locate the bear. Though he notified us outside of the day window, we have issued Mr*** a refund of $This is equal to half of the item and shipping costsWe have made this exception to our terms and conditions as a one time courtesyMoving forward, we must be notified of invoices for review within days of the receipt of the item. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Mr*** purchased a vintage *** “***” electric bass guitar and case for $on 12/14, invoice B-***With shipping and sales tax, his final invoice total was $1014.38. This piece was purchased out of a sale from
*** that was shipped from our central processing facilityBecause it was only available to be shipped, Mr***’s card was automatically charged within hours of the close of the auction, as is standard procedureThis piece was shipped on 12/and delivered to Mr*** on 12/28.When EBTH collects sales tax, we collect it based on the destination of the itemFor this item, we collected sales tax on $948.02, which is the combined item price and shipping costThis piece was headed to ***, OH, which has a sales tax rate of 6.75%, a total of $The sales tax amount collected was 7%, a total of $Upon further investigation of this discrepancy, it appears as though our tax system collected the wrong tax rate.To collect sales tax, EBTH employs use of a software which automatically detects an area’s tax rate based on the state, county, and municipalityThis discrepancy occurred as an error in calculating sales tax for ***, OHWe would like to thank Mr*** for bringing this to our attention and we are investigating this issue for all of our customersWe have refunded Mr*** the $difference. Thank you for your consideration. EBTH
Thank you for the opportunity to respond to these concerns. Ms*** purchased a portrait on 1/on invoice *** for $When bidding on the item, Ms*** placed a bid of $at 1:pm on 1/This was both her current bid and her maximum bid, as can be seen by the bidding
PDF attachedThis bid jumped the bidding from $to $Ms*** held the winning bid of $on this item for days until the sale closed on 1/This would have been visible to her on her account for the entire day period. We did explain to Ms*** that we could have attempted to accommodate her request had she called during the five days she held the maximum bidPer our terms and conditions, “all bids represent irrevocable offers to purchase that may not be withdrawn prior to the close of the auctionIt is your sole responsibility not to submit erroneous bids.”Because her bid of $was placed as her bid amount as well as as her maximum bid, we cannot adjust or prorate her amountThe family we are selling the bid for now expects to be paid for the $bidWe do have a responsibility to the sellers to pay them what their item sold for.Our goal is always to work with buyers and sellers to ensure they have the best EBTH experienceWe have worked with Ms*** to solve problems in the past and we will continue to do soIn this instance, however, we cannot penalize the seller to accommodate Ms***’s request for a lower bid. Ms*** emailed customer service on 1/at 9:pm and 1/at 10:14am regarding the bidding on this paintingOur customer service representative told her that we could not change the bid as she had placed it as her maximum bid and the sale had closedThe customer service representative included a screen shot of the bidding and linked Ms*** to our terms and conditions, at which point Ms*** asked for the contact information for our CEO and foundersOur customer service team does not have direct contact information for these people Ms*** reached out on *** asking for the CEO’s contact information and was told a supervisor would call her. Ms*** called on 1/multiple times, each time speaking to customer serviceDuring these calls, she asked for the CEO and founders’ contact information, asked why she had not been called by a supervisor yet, and asked for her bid to be changed. Our customer service supervisor emailed Ms***She apologized for not being able to call Ms*** that day and informed her that there was nothing that could be done to change her bidAt this point, we considered the matter resolved. That night she sent another *** message informing us that she would be filing with the Revdex.com and putting a hold on her account and that the $home delivery shipping charge was “unacceptable.” She was given the same information regarding her bidAdditionally, we explained that the shipping charge was to ensure the painting arrived at her home safely.Over the weekend, Ms*** reached out to one of our founders, Jacquie, who spoke with her on the phone on 1/Jacquie was unable to call her back due to her travel schedule, but directed her to the customer service managerOur customer service manager emailed Ms*** on 2/regarding the answer to a shipping questionShe replied with another shipping question, which he responded to on 2/They did not speak about Ms***’s bidding situation in their email exchange. She emailed Jacquie on 2/to inform her that Marc had not yet answered a question in her response to his email and to again inform us she was going to her bank and consumer review websitesJacquie responded on 2/2, explaining to Ms*** that we have an obligation to our sellers as well as our buyers and we cannot change her bid. The final part of Ms***’s concern is in regards to her shipping costsShipping for this piece was $and our home delivery serviceThis was booked this way because of the size and value of the pieceThe home delivery service will ensure the painting arrives to Ms*** safely. We are committed to providing excellent service to our buyers and sellersUnfortunately, we cannot change Ms***’s bid on this item as we also have a responsibility to the sellerWe work hard to ensure that all emails are responded to within hours and that we are operating within the parameters of our auctioneers license and our terms and conditions. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to your concerns.As soon as EBTH was notified about ***’s concerns regarding the two women’s watches on the website, they were taken down from the website and are currently going through a verification processEBTH does not sell inauthentic itemsThis
includes inauthentic fashion, clothing, jewelry, and any other items that a seller may haveIf an inauthentic item is identified, it is immediately taken downIn any instance where a customer has purchased an item found to be inauthentic, EBTH will issue a full refund.***’s sharp eyes helped EBTH to identify these particular items they are being verified at this time, and we are very thankful for thatWe were able to take the item down and notify all bidders of what was happening.With this being said, it is important to note that retracting bids is against EBTH’s policyAccording to our terms and conditions, which *** agreed to before she was able to bid on items, “Our winning bid placed on the Site represents an irrevocable contract and you are responsible for paying all amounts due to EBTH.” When *** bid on these items, she entered into a contract with EBTH and agreed to pay for these items should she have the winning bid.We understand that *** would like to close her account with EBTHWhen all of the items *** has bid on close, we would be happy to close her accountHowever, *** is still responsible for paying for any items she may win.Best,EBTH
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The representative on site that day DID discuss the charges with meBefore I went around to pick up the items as she totaled my amount due, I was first told about the $per item chargeShe said she would adjust these charges and only charge (1) fee for a total of $instead of for each itemI had not reviewed my documentation at that timeAs I was waiting to pick up the items in the back, I reviewed what I had seen when I placed the bids and verified that none of the items I had bid on and won outlined that additional warehouse pickup fees applied in the item description like others hadAfter the items were loaded, I went back in and explained this to the representativeShe showed me how it is visible on the websiteI subsequently showed her what I see on the App and how a $per item charge was not disclosed on the AppI iterated that I do not feel I am responsible to pay these pickup charges for this sale since they were not disclosedShe indicated she would have the invoice adjusted accordingly. As outlined in the emails I attached at the last response, the "You won" email showed the pickup time and location and the $estimated chages (estimated since it didn't include taxes)I took that information and showed up on site at the date and time indicated in the emailAs noted previously, I have purchased before from EBTH and have not shipped anythingI have only bid on local *** auctions so I have the ability to pick the items up including at the homes themselves and at the local showroom on Bash RoadThis is the first time for this new Warehouse pickup optionThere was no indication that this new pickup location caused for additional fees that other sales did not have. Regards,
*** ***
Thank you for the opportunity to respond to these concerns. Ms*** purchased a collection of porcelain tea cups and saucers, item ***, for $on 4/12, invoice ***With sales tax and shipping, her final total was $46.82. She reached out to us on 4/via our email
system requesting a return and refund on the basis of misrepresentationOur customer service representative informed her that we were unable to accept the return since the measurements of the piece were included on the item page. Ms*** referred to this as the “fine print,” but this information is clear and present during the bidding processWe have attached two picturesThe picture titled “***_Teacups” is the closed item page for the teacups purchased by Ms***We have used a red box to highlight the dimensions, which note that the measurement is for the largest teacup and includes the measurement for the smallest teacup. Because this is a closed item, the location of the dimensions has shifted to the rightThe second photo is an example of a currently running sale, with the location of the dimensions highlightedAs is shown, this information is available to bidders at the time of bidding. We rely on all bidders to read all information regarding their itemsAs such, we cannot refund Ms***’s invoice. If she has sent the item back to us at the time of this response, we will send it back to her, at our expenseTypically we cannot send items back when they are sent to us without authorization, but we are prepared to make this exception. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I would like to have a better understanding of EBTH's timingThe item closed the evening of July and I was sent a notice of winning the item at 7:pmI was charged the morning of Aug which isn't hoursI spoke with Kim and Jade the morning of Aug (I believe between 9-am EST) well before 4:pm ESTIt seems to me that there was still time remaining for me to check out for this item as hours would've been in the evening at 7:pm. I appreciate the $and apology for the inconvenience, thank youI would simply like to know what went wrong as I was genuinely surprised by the automatic charge within such a short time periodI also don't understand how a quoted shipping charge of $increased to $60.Kind regards,***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They are Lying, I told the Man's son and Ebth Employee while I was there I needed a POA He said he didn't know I would need that and EBTH said they would email it that day..However I have a Voice Mail from Ashely at EBTH saying I didn't need it to transfer the car the next day after I called numerous times for itI happy to send that voicemail to the Revdex.com, which I attachedYes I was there at 2:17, but I waited until to pay for car and load it, I was 3rd in lineI am shocked and saddened by EBTH for lyingThey need to tell the truth!!
Thank you for the opportunity to respond to these concerns. Mr*** bid on a sale from our Atlanta, GA marketRecently, the market has been transitioned to a model where smaller items are taken to our distribution center in Cincinnati, OH to be photographed and cataloged and larger items
are left at a storage facility in the marketOn each individual item page, the physical location of the item as well as the available fulfillment options are listedWe do our best to keep the process as transparent as we can and we always advise that customers check shipping and pickup options prior to bidding. Mr*** bid on items before realizing that the items were physically in CincinnatiHe called our customer service number and a CS representative informed him that we could not retract the bids as the item location and shipping options were clearly visible to Mr*** for the duration of the sale being live. On 3/31, the same day we received his filing with the Revdex.com, Mr*** set and email to our customer service email that read “Misleading information on your website has forced my bids to exceed desired maximum bid amountA sale listed as local in Roswell, GA (***) has lots that are based in Ohio and requires an exorbitant shipping fee well in excess of the value of the itemAs it is not yet within hours of the close of the sale I would like to retract my winning bids from the following items : *** *** *** *** *** *** *** ***If you are unable/unwilling to remove my current bids, I hereby agree to pay for the winning bid and allow the item to be resold as unclaimed rather than pay the exorbitant shipping fee for what has been falsely listed as a local auctionAnd in the future I will endeavor to do my business with a company that is not so morally and ethically bankrupt as to mislead the consumer in such a way.”Based on this email, we took no immediate actionHe was outbid on all but one item, which he won for $On Monday 4/3, the item was forfeit and sent back for resaleMr*** was charged $1.07, the item price plus tax, for the invoice, per his instructions. We work hard to operate in a manner that is as transparent and clear as possibleAll items bear the physical item location, as well as the available shippingWe are sorry to hear Mr*** has been dissatisfied with his EBTH experience. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns.When *** did not pick up her item, it was transferred to our Cincinnati showroom on 9/13/When an item arrives at this particular location, it is our policy that it may be held there for days before it is forfeitedThe item was forfeited on 10/6/16, days after it arrive at the showroom in CincinnatiThe day policy at the showroom is commonly utilized so there is no reason to believe that the customer service representative *** spoke to would have told *** EBTH could hold the item for days, especially since there is no record of this. *** said that the customer service representative did not allow her to speak to anyone elseHowever, the customer service representative who spoke with *** offered to have a manager call her back, and *** refused this.Regarding ***’s concern of the lack of a reminder from EBTH about the pickup, our terms and conditions do not require a reminder: "The failure to receive a notification of a winning bid does not relieve you from your contractual obligations as the winning bidder."EBTH is only able to offer a refund to the credit card or credit line that was used to make the purchaseBecause of this, we issued a refund via ***, our credit card vendorWhen the refund gets to ***'s bank, they will apply it to the line of credit, for which *** has a new number. Best,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I want compensated for the money they took....including all NSF fees and either refunded for the merchandise or I want my stuff since they fraudulently stole money from me!!!!THEY ARE THIEVES AND YOU GUIYS ARE NOT HOLDING THEM ACCOUTNABLE> I WANT MY MONEY AND DAMAGES ALONG WITH ALL NSF CHARGES> THEY OWE ME PLUS over IN NSF FEES - THEY ARE DOING EVERYTHING THEY CAN TO AVOID DOING THE RIGHT THING....AT THIS TIME THEY NEED TO PROVIDE ME WITH A TOTAL OF $895- $they stole, $for ruining my daughters graduation, 100% Interest of $since this has gone on for a month AND $in NSF fees THEY HAVE NEVER CALLED EVERY TIME I CALL IT IS EITHER BUSY OR I AM ON HOLD FOREVER I HAVE HAD CONTACT WITH PATRICK AND HE IS AN ABSOLUTE IT!!!!THIS IS FRAUD AND YOU ARE NOT FORCING THEIR HAND BUT ALLOWING THEM TO CONTUNIE TO STEAL FROM PEOPLE THIS NEEDS RESOLVED NO LATER THAN FRIDAY OR I WILL CONTACT AN ATTORNEY AND SUE THE PANTS OFF OF EVERYONE I CAN!@!!!!!!!!!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIt is absolutely not true that I refused delivery because it would not fit in my vehicle - it would fit - there was a person there at the same time who left a piece because it could not fit in their vehicle perhaps they are confusing me with themEBTH never gave us an alternative pickup date - that is news to me now and the couch was not as described I have purchased things from them before that had damage that was noted in the description so I knew what I was buying - this filth was not noted in any description - I stated that the couch needed to be professionally cleaned but also that I'm not even sure the couch would come clean at all even with a professional cleaningSince EBTH has refused to refund the money for this couch we will file a claim in small claims court
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. The business has offered to take back the item in question, but I have told them I would prefer to keep itUnfortunately, $is not enough of a refund to offset the lack of authenticity tied to the itemI have asked for a $refund and am sticking to that (see credit card dispute that is currently running)
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have received some emails from EBTH. NO this complaint is not resolved.no this complaint is not resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meEBTH has gone above and beyond to correct this issue I am pleased that this matter has been resolved, I have received my items and a refund of the shipping for the inconvenience Thank you!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told by *** (the shipping agent) that I would be refunded for my shipping costs due to the delinquency of my items being sent to meAlso, the claim that it was sent initially by ***, then by *** is without meritIf the items had been sent by *** Priority, I would have received them last week, according to the timeline presented by EBTH, as opposed to receiving them yesterday.The shipment took business days to be shipped out to me, even though EBTH states "Up to business days" as their standardGiven the items weren't sent within their own corporate standard, I think it's reasonable to be refunded, at the least, my shipping costs, or being given some sort of credit toward my future purchases from the companyIn any event, if this gets resolved, the Revdex.com can consider my issue as closed
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me...the gentleman I spoke with was extremely professional and completely understood the circumstances...based on this last experience..I would do business with them again...I hear by withdraw my complaint...thank you
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. Ms*** purchased a lithograph of a 17th century world map and a globe for $on 10/16, invoice B-***She also purchased a set of gemstone globe bottle stoppers and an art glass paperweight for $on 10/18, invoice
B-***.When an item is purchased, EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment dateMs*** reached out to our customer service team on 10/regarding the shipping timelines of these piecesOn 10/31, the customer service representative with whom she worked let her know that both items were being processed and were within the business days. Upon receipt of this filing, we investigated both invoicesUnfortunately, we have determined that invoice B-*** is unable to be located at this pointWe have issued Ms*** a full refund of $55.47, which is the item price with associated shipping and sales taxIf we are able to locate this item in the future, we will recharge Ms*** for any inconvenience this may have caused. Invoice B-*** was available to be picked up locally on 10/20, so the items were picked up from the estate on 10/The item shipped on 11/6, the tenth business day, UPS tracking ***It is scheduled to be delivered to Ms*** by the end of the day 11/9.We understand that Ms*** has had a frustrating EBTH experienceOur customer service team is always able to help answer any questions and solve any problems that may occur. Thank you for your consideration. EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Ebth has told me that they do not have the addt'l $and I would have to contact my bankI spoke to my bank today.They advised that ebth has the money for both $charges, contrary to what ebth has told me Also, ebth told me their accounting deptwould have to look into it and would get back to me which they have not doneI do know that my bank has transferred $($X 2) from my account and (according to my bank) transferred it to ebthIt seems that this matter could have been resolved quickly and simply
Thank you for the opportunity to respond to these concerns. Mr*** purchased a pair of limited edition *** teddy bears, one with the *** *** logo and one with the *** *** logo, from EBTH for $on 4/5/17, invoice B-***Shipping on these bears was $27.52, so the
final total was $According to our tracking information, the bears were delivered on 4/28. Per our terms and conditions, “Any claims submitted for review under our return policy must be received within thirty (30) days of the earliest of delivery or your taking possession of the item.” We reviewed the invoice and our ticketing system and were unable to locate any correspondence from Mr*** regarding this invoiceWe were unaware of the fact that the *** *** bear had not been delivered. Upon receipt of this filing with the Revdex.com, we reached out to our packing facility in an attempt to locate the missing bearThe team at the packing facility investigated and they were unable to locate the bear. Though he notified us outside of the day window, we have issued Mr*** a refund of $This is equal to half of the item and shipping costsWe have made this exception to our terms and conditions as a one time courtesyMoving forward, we must be notified of invoices for review within days of the receipt of the item. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Mr*** purchased a vintage *** “***” electric bass guitar and case for $on 12/14, invoice B-***With shipping and sales tax, his final invoice total was $1014.38. This piece was purchased out of a sale from
*** that was shipped from our central processing facilityBecause it was only available to be shipped, Mr***’s card was automatically charged within hours of the close of the auction, as is standard procedureThis piece was shipped on 12/and delivered to Mr*** on 12/28.When EBTH collects sales tax, we collect it based on the destination of the itemFor this item, we collected sales tax on $948.02, which is the combined item price and shipping costThis piece was headed to ***, OH, which has a sales tax rate of 6.75%, a total of $The sales tax amount collected was 7%, a total of $Upon further investigation of this discrepancy, it appears as though our tax system collected the wrong tax rate.To collect sales tax, EBTH employs use of a software which automatically detects an area’s tax rate based on the state, county, and municipalityThis discrepancy occurred as an error in calculating sales tax for ***, OHWe would like to thank Mr*** for bringing this to our attention and we are investigating this issue for all of our customersWe have refunded Mr*** the $difference. Thank you for your consideration. EBTH
Thank you for the opportunity to respond to these concerns. Ms*** purchased a portrait on 1/on invoice *** for $When bidding on the item, Ms*** placed a bid of $at 1:pm on 1/This was both her current bid and her maximum bid, as can be seen by the bidding
PDF attachedThis bid jumped the bidding from $to $Ms*** held the winning bid of $on this item for days until the sale closed on 1/This would have been visible to her on her account for the entire day period. We did explain to Ms*** that we could have attempted to accommodate her request had she called during the five days she held the maximum bidPer our terms and conditions, “all bids represent irrevocable offers to purchase that may not be withdrawn prior to the close of the auctionIt is your sole responsibility not to submit erroneous bids.”Because her bid of $was placed as her bid amount as well as as her maximum bid, we cannot adjust or prorate her amountThe family we are selling the bid for now expects to be paid for the $bidWe do have a responsibility to the sellers to pay them what their item sold for.Our goal is always to work with buyers and sellers to ensure they have the best EBTH experienceWe have worked with Ms*** to solve problems in the past and we will continue to do soIn this instance, however, we cannot penalize the seller to accommodate Ms***’s request for a lower bid. Ms*** emailed customer service on 1/at 9:pm and 1/at 10:14am regarding the bidding on this paintingOur customer service representative told her that we could not change the bid as she had placed it as her maximum bid and the sale had closedThe customer service representative included a screen shot of the bidding and linked Ms*** to our terms and conditions, at which point Ms*** asked for the contact information for our CEO and foundersOur customer service team does not have direct contact information for these people Ms*** reached out on *** asking for the CEO’s contact information and was told a supervisor would call her. Ms*** called on 1/multiple times, each time speaking to customer serviceDuring these calls, she asked for the CEO and founders’ contact information, asked why she had not been called by a supervisor yet, and asked for her bid to be changed. Our customer service supervisor emailed Ms***She apologized for not being able to call Ms*** that day and informed her that there was nothing that could be done to change her bidAt this point, we considered the matter resolved. That night she sent another *** message informing us that she would be filing with the Revdex.com and putting a hold on her account and that the $home delivery shipping charge was “unacceptable.” She was given the same information regarding her bidAdditionally, we explained that the shipping charge was to ensure the painting arrived at her home safely.Over the weekend, Ms*** reached out to one of our founders, Jacquie, who spoke with her on the phone on 1/Jacquie was unable to call her back due to her travel schedule, but directed her to the customer service managerOur customer service manager emailed Ms*** on 2/regarding the answer to a shipping questionShe replied with another shipping question, which he responded to on 2/They did not speak about Ms***’s bidding situation in their email exchange. She emailed Jacquie on 2/to inform her that Marc had not yet answered a question in her response to his email and to again inform us she was going to her bank and consumer review websitesJacquie responded on 2/2, explaining to Ms*** that we have an obligation to our sellers as well as our buyers and we cannot change her bid. The final part of Ms***’s concern is in regards to her shipping costsShipping for this piece was $and our home delivery serviceThis was booked this way because of the size and value of the pieceThe home delivery service will ensure the painting arrives to Ms*** safely. We are committed to providing excellent service to our buyers and sellersUnfortunately, we cannot change Ms***’s bid on this item as we also have a responsibility to the sellerWe work hard to ensure that all emails are responded to within hours and that we are operating within the parameters of our auctioneers license and our terms and conditions. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to your concerns.As soon as EBTH was notified about ***’s concerns regarding the two women’s watches on the website, they were taken down from the website and are currently going through a verification processEBTH does not sell inauthentic itemsThis
includes inauthentic fashion, clothing, jewelry, and any other items that a seller may haveIf an inauthentic item is identified, it is immediately taken downIn any instance where a customer has purchased an item found to be inauthentic, EBTH will issue a full refund.***’s sharp eyes helped EBTH to identify these particular items they are being verified at this time, and we are very thankful for thatWe were able to take the item down and notify all bidders of what was happening.With this being said, it is important to note that retracting bids is against EBTH’s policyAccording to our terms and conditions, which *** agreed to before she was able to bid on items, “Our winning bid placed on the Site represents an irrevocable contract and you are responsible for paying all amounts due to EBTH.” When *** bid on these items, she entered into a contract with EBTH and agreed to pay for these items should she have the winning bid.We understand that *** would like to close her account with EBTHWhen all of the items *** has bid on close, we would be happy to close her accountHowever, *** is still responsible for paying for any items she may win.Best,EBTH
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The representative on site that day DID discuss the charges with meBefore I went around to pick up the items as she totaled my amount due, I was first told about the $per item chargeShe said she would adjust these charges and only charge (1) fee for a total of $instead of for each itemI had not reviewed my documentation at that timeAs I was waiting to pick up the items in the back, I reviewed what I had seen when I placed the bids and verified that none of the items I had bid on and won outlined that additional warehouse pickup fees applied in the item description like others hadAfter the items were loaded, I went back in and explained this to the representativeShe showed me how it is visible on the websiteI subsequently showed her what I see on the App and how a $per item charge was not disclosed on the AppI iterated that I do not feel I am responsible to pay these pickup charges for this sale since they were not disclosedShe indicated she would have the invoice adjusted accordingly. As outlined in the emails I attached at the last response, the "You won" email showed the pickup time and location and the $estimated chages (estimated since it didn't include taxes)I took that information and showed up on site at the date and time indicated in the emailAs noted previously, I have purchased before from EBTH and have not shipped anythingI have only bid on local *** auctions so I have the ability to pick the items up including at the homes themselves and at the local showroom on Bash RoadThis is the first time for this new Warehouse pickup optionThere was no indication that this new pickup location caused for additional fees that other sales did not have. Regards,
*** ***
Thank you for the opportunity to respond to these concerns. Ms*** purchased a collection of porcelain tea cups and saucers, item ***, for $on 4/12, invoice ***With sales tax and shipping, her final total was $46.82. She reached out to us on 4/via our email
system requesting a return and refund on the basis of misrepresentationOur customer service representative informed her that we were unable to accept the return since the measurements of the piece were included on the item page. Ms*** referred to this as the “fine print,” but this information is clear and present during the bidding processWe have attached two picturesThe picture titled “***_Teacups” is the closed item page for the teacups purchased by Ms***We have used a red box to highlight the dimensions, which note that the measurement is for the largest teacup and includes the measurement for the smallest teacup. Because this is a closed item, the location of the dimensions has shifted to the rightThe second photo is an example of a currently running sale, with the location of the dimensions highlightedAs is shown, this information is available to bidders at the time of bidding. We rely on all bidders to read all information regarding their itemsAs such, we cannot refund Ms***’s invoice. If she has sent the item back to us at the time of this response, we will send it back to her, at our expenseTypically we cannot send items back when they are sent to us without authorization, but we are prepared to make this exception. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I would like to have a better understanding of EBTH's timingThe item closed the evening of July and I was sent a notice of winning the item at 7:pmI was charged the morning of Aug which isn't hoursI spoke with Kim and Jade the morning of Aug (I believe between 9-am EST) well before 4:pm ESTIt seems to me that there was still time remaining for me to check out for this item as hours would've been in the evening at 7:pm. I appreciate the $and apology for the inconvenience, thank youI would simply like to know what went wrong as I was genuinely surprised by the automatic charge within such a short time periodI also don't understand how a quoted shipping charge of $increased to $60.Kind regards,***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They are Lying, I told the Man's son and Ebth Employee while I was there I needed a POA He said he didn't know I would need that and EBTH said they would email it that day..However I have a Voice Mail from Ashely at EBTH saying I didn't need it to transfer the car the next day after I called numerous times for itI happy to send that voicemail to the Revdex.com, which I attachedYes I was there at 2:17, but I waited until to pay for car and load it, I was 3rd in lineI am shocked and saddened by EBTH for lyingThey need to tell the truth!!
Thank you for the opportunity to respond to these concerns. Mr*** bid on a sale from our Atlanta, GA marketRecently, the market has been transitioned to a model where smaller items are taken to our distribution center in Cincinnati, OH to be photographed and cataloged and larger items
are left at a storage facility in the marketOn each individual item page, the physical location of the item as well as the available fulfillment options are listedWe do our best to keep the process as transparent as we can and we always advise that customers check shipping and pickup options prior to bidding. Mr*** bid on items before realizing that the items were physically in CincinnatiHe called our customer service number and a CS representative informed him that we could not retract the bids as the item location and shipping options were clearly visible to Mr*** for the duration of the sale being live. On 3/31, the same day we received his filing with the Revdex.com, Mr*** set and email to our customer service email that read “Misleading information on your website has forced my bids to exceed desired maximum bid amountA sale listed as local in Roswell, GA (***) has lots that are based in Ohio and requires an exorbitant shipping fee well in excess of the value of the itemAs it is not yet within hours of the close of the sale I would like to retract my winning bids from the following items : *** *** *** *** *** *** *** ***If you are unable/unwilling to remove my current bids, I hereby agree to pay for the winning bid and allow the item to be resold as unclaimed rather than pay the exorbitant shipping fee for what has been falsely listed as a local auctionAnd in the future I will endeavor to do my business with a company that is not so morally and ethically bankrupt as to mislead the consumer in such a way.”Based on this email, we took no immediate actionHe was outbid on all but one item, which he won for $On Monday 4/3, the item was forfeit and sent back for resaleMr*** was charged $1.07, the item price plus tax, for the invoice, per his instructions. We work hard to operate in a manner that is as transparent and clear as possibleAll items bear the physical item location, as well as the available shippingWe are sorry to hear Mr*** has been dissatisfied with his EBTH experience. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns.When *** did not pick up her item, it was transferred to our Cincinnati showroom on 9/13/When an item arrives at this particular location, it is our policy that it may be held there for days before it is forfeitedThe item was forfeited on 10/6/16, days after it arrive at the showroom in CincinnatiThe day policy at the showroom is commonly utilized so there is no reason to believe that the customer service representative *** spoke to would have told *** EBTH could hold the item for days, especially since there is no record of this. *** said that the customer service representative did not allow her to speak to anyone elseHowever, the customer service representative who spoke with *** offered to have a manager call her back, and *** refused this.Regarding ***’s concern of the lack of a reminder from EBTH about the pickup, our terms and conditions do not require a reminder: "The failure to receive a notification of a winning bid does not relieve you from your contractual obligations as the winning bidder."EBTH is only able to offer a refund to the credit card or credit line that was used to make the purchaseBecause of this, we issued a refund via ***, our credit card vendorWhen the refund gets to ***'s bank, they will apply it to the line of credit, for which *** has a new number. Best,EBTH
Revdex.com:
T!!!!THIS IS FRAUD AND YOU ARE NOT FORCING THEIR HAND BUT ALLOWING THEM TO CONTUNIE TO STEAL FROM PEOPLE THIS NEEDS RESOLVED NO LATER THAN FRIDAY OR I WILL CONTACT AN ATTORNEY AND SUE THE PANTS OFF OF EVERYONE I CAN!@!!!!!!!!!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I want compensated for the money they took....including all NSF fees and either refunded for the merchandise or I want my stuff since they fraudulently stole money from me!!!!THEY ARE THIEVES AND YOU GUIYS ARE NOT HOLDING THEM ACCOUTNABLE> I WANT MY MONEY AND DAMAGES ALONG WITH ALL NSF CHARGES> THEY OWE ME PLUS over IN NSF FEES - THEY ARE DOING EVERYTHING THEY CAN TO AVOID DOING THE RIGHT THING....AT THIS TIME THEY NEED TO PROVIDE ME WITH A TOTAL OF $895- $they stole, $for ruining my daughters graduation, 100% Interest of $since this has gone on for a month AND $in NSF fees THEY HAVE NEVER CALLED EVERY TIME I CALL IT IS EITHER BUSY OR I AM ON HOLD FOREVER I HAVE HAD CONTACT WITH PATRICK AND HE IS AN ABSOLUTE I
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIt is absolutely not true that I refused delivery because it would not fit in my vehicle - it would fit - there was a person there at the same time who left a piece because it could not fit in their vehicle perhaps they are confusing me with themEBTH never gave us an alternative pickup date - that is news to me now and the couch was not as described I have purchased things from them before that had damage that was noted in the description so I knew what I was buying - this filth was not noted in any description - I stated that the couch needed to be professionally cleaned but also that I'm not even sure the couch would come clean at all even with a professional cleaningSince EBTH has refused to refund the money for this couch we will file a claim in small claims court
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. The business has offered to take back the item in question, but I have told them I would prefer to keep itUnfortunately, $is not enough of a refund to offset the lack of authenticity tied to the itemI have asked for a $refund and am sticking to that (see credit card dispute that is currently running)
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have received some emails from EBTH. NO this complaint is not resolved.no this complaint is not resolved
Regards,
*** ***