EBTH has invested many hours into repairing this clients previously restored items We were able to net him a high return on these items Legally, we are not allowed to sell this item We shipped the item back and offered him $in EBTH gift cards We also returned a lamp base to him that we were contractually allowed to sell We have made him an offer that he has rejected that is times the value of the insurance for the item shipped back Thank youEBTH
Thank you for the opportunity to respond to these concerns. Ms*** purchased two rings for $on 2/on invoice #B-The 10K tanzanite and diamond ring, ***, was purchased for $and the 10K white gold diamond engagement ring, 17CIN106-145, was purchased for $180. We
looked into her purchase and bidding on these items and determined the bids were placed by Ms*** and cannot be retractedIn bidding on EBTH, we do allow for maximum bids to be placed along with current bids which automatically raise bids until the maximum bid is reachedWe have included PDF files of the bidding on the two itemsPlease note that any bidders other than Ms*** have had their names blacked out. In the bidding for ***, Ms*** placed a pid for $with a maximum bid of $on 2/at 5:pmThe rest of the bidding on the item occurred on 2/She was outbid at 6:pm for $Between 7:03pm and 7:pm, Ms*** and another bidder bid back and forth, each time placing a new bid with no maximumAt 7:08:the bid was at $and at 7:08:Ms*** placed the winning bid of $300. In the bidding for 17CIN106-145, another bidder placed a bid for $with a maximum bid of $on 2/On 2/at 5:34:pm, Ms*** placed a bid of $with a maximum bid of $As can be seen on the attached sheet, Ms***’s bid was immediately outbid by the first bidder’s maximum bid, which was immediately outbid by Ms***’s maximum bid. In both instances, Ms*** placed intentional bids with the amounts she was willing to payWe cannot, therefore, allow her to refuse purchaseShipping has been paid for on the rings and they will ship to her shortly. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do NOT see how the shipping fees are conveniently over $for a very short intra-*** *** trip for a few pieces that took less than minutes to load.And on both high-profile clients and I do represent a LOT of people in ** -- and I would never use this service againWith a business specializing in this type of service, there would be an expectation that shipping companies would offer better rates, and also, that some types of verbal quotations by representatives should at least be within a certain negligible range of plus or minus 20%From a quotation of around $to over $is absolutely insaneAnd comparable to picking up one piece at a very similar location -- with that shipping for Downtown *** *** being only $-- it doesn't make sense fiscallyI just am not happy at all with this service and it feels like a scamI've now given two high-profile clients' f*ly heirloom expensive items to EBTH for absolutely NO money back and a hassleIm not okay with this from an ethical perspective if not more so, just the level of customer service as wellIt's disheartening
Regards,
*** * ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ---Hello,My complaint from 9/1/with Everything But the House has been resolved successfullyI can't figure out from your website how to updateDo you mind to close the complaint, or send me instructions on where I can find an "update" option? Thank you very much!*** ***
Thank you for the feedback Based on the terms and conditions that the buyer agreed to at sign up, this is a binding auction We offered the 50% off shipping as a courtesy https://www.ebth.com/termsWe will work with your financial institution on the dispute As stated, we have to clear out an estate and if the items are not picked up, we have to ship the item to the winning bidder We had many posts from the buyer and merged her tickets together.Here are the correspondence with the buyer:Subject: (*** **) General questionsDescription:It says I made a payment formI am in the hospital so it would be a little hard to approve this since this is the first day I have had any access or have been coherent to pay for thisI am calling my credit card company and telling them what you didThis is NOT going to happeni would never pay over for shipping when I live in ***I had emergency surgery last weekI am so angry right now I am leaving a review where ever it is possibleA phone call would have connected you to my husband for any type of approval. Subject: Re: Thanks for your payment for Invoice ***!Description:REMOVE ME FROM ALL AND ANY EMAILS YOU SEND OUT. -We spoke with the customer on July 10th at 3:32pm Subject: PICK UPDescription:I am notifying you that a package is on my front step. I will not take it in the house. If you want to place a call tag it will be sitting there. Also if someone takes the package I will not be responsible. Please know this email is my confirmation for pick-up. You were not legally allowed to charge without my knowledge on my credit card.*** *** -We have explained by phone, email and through Revdex.com that we are willing to help her out with her shipping charges, but with the credit card dispute, we can't credit her purchase or assist with shipping Thank you. EBTH
Thank you for the opportunity to further respond to these concerns. We have reviewed the screenshots provided by Ms*** and we have tested the addresses in Google Maps and MapQuestWe provided the correct address and every test took us to the same location in Texas. It is our opinion that the moving company hired by Ms*** did not do their due diligence on their initial trip and they are responsible for refunding her. Thanks for your consideration. EBTH
Thank you for the opportunity to respond to your concern. On 9/8/16, *** purchased a metal fire place from one of our Cincinnati area salesBecause she did not pick the fire place up, it was transferred to our Cincinnati showroom on 9/Per the terms and conditions, when this happens, it
qualifies as an alternate pickup and is subject to all fees and charges associated with alternate pickupWhen an item is at our Cincinnati showroom, it is held for days for the customer to pick it up or make shipping arrangementsIf it is not picked up or shipped in that time, it is subject to forfeitureThe piece was forfeited on 10/6, days after arriving at the Cincinnati showroomThough *** says she was told we could hold the item until 10/7, there is no record of that conversation occurring. As a courtesy, the representative with whom *** spoke on 10/offered to refund the $warehouse transfer feeAs with any other business, we can only process a refund to the same card from which the payment cameThis is a constraint set forth by ***, our credit card processing service, and one which cannot be changedIf ***'s card was stolen while she was on vacation, she can call her bank who can ensure the refund is refunded to the line of credit rather than the numberThis is something banks are able to do as a compromised number does not effect the line of credit. Though we can't refund the $for the fireplace, we can refund the $transfer fee and the 7% tax associated with it for a total refund if $This will be refunded to the original card charged, which can be handled by ***'s bank. Best,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
EBTH terms and conditions state that "IF YOU FAIL TO PIANY ITEMS AT THE SPECIFIED TIME OR DESIGNATE A SHIPPING OR FULFILLMENT OPTION WITHIN SEVEN (7) DAYS OF THE CLOSE OF THE BIDDING YOU WILL BE CONSIDERED TO HAVE ABANDONED AND FORFEITED THE ITEMS."I paid for and designated a shipping option day after the auction. They did not ship it to me so how could I abandon the item? If I had actually refused shipment or returned the item, then I can understand the abandonment. The act of abandonment was never carried out by me, so EBTH had no right to assume abandonment regardless of what I said. Once they refunded the shipping fees, they should have informed me that I had days to pick it up or it would be abandoned. I never abandoned the item, EBTH just did not ship it.I believe that I still have a right to either the item or my money back. Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. Ms*** purchased a pair of decorative tables and a lamp for $on 4/24, invoice ***With the $warehouse pickup fee, her final total was $193.16. The items in this sale were removed from the property prior to being
soldSmaller items were taken to our distribution center in Blue Ash, OH where they were only available to be shipped to buyersLarger items were taken to a storage facility in La Vergne, TN where they were available for local pickup with a $per item feeThe fee helps cover the expense associated with professionally removing the items from the sale and storing them at a storage facilitySince Ms*** purchased two items, she was charged a $warehouse pickup fee. Ms*** reached out to our customer service team on 4/to express her dissatisfaction with the warehouse pickup feeWe informed her that the fee cannot be waivedPer our terms and conditions, “By placing a bid, you expressly agree that if you are the winning bidder you will pay for your item and agree to any additional handling and shipping fees applicable for shipped itemsIt is your responsibility to understand the pickup and delivery options and costs for each item before you place your bid.” For the items on her invoice, the warehouse pickup with the $fee was clearly indicated on the individual item page. We have included two screen shots of items with available warehouse pickup for a $feeThis is how the items purchased by Ms*** would have looked.These items were available for pickup on Wednesday, April Ms*** picked them upWe cannot refund her pickup fee. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Hello: We have reached out to the customer and had offered him many options We offered a gemologist to come an inspect the inlay to verify his concern We also offered a refund on the item We can't offer a refund without verification Thank you
OkI just removed the dispute from Chase account so you should be able to refund the $ Please confirm that you were able to do this and I will close this case.Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ---In re: Complaint ID ***Good morning.I've received a message from Revdex.com-Cincinnati asking for me to reply but I couldn't find a way to reply through the complaint details page ***
Revdex.com's interference apparently did the trickEverything But The House (EBTH) sent the check on May and I now consider the complaint closed. Thank you for your help in this matter.*** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
As I stated in all my correspondence with EBTH, and Revdex.com, I want to know what they mean by there statement in the disclaimer, " Autographs without COA's are compared to authenticated examples from online sources prior to sale upload" I want to know what they mean by this statement and what did they compare this autograph to? This is a misleading statement and if they don't have a reasonable answer to this question, this is misinforming the bidder on the validity of the autograph I would also like to respond to the absurd accusation by EBTH that this ball may not be the original ball sold If they look at the photograph on the JSA report and compare it to the offering photo that should resolve that ridiculous comment I would also like to address the fabrication given to my being banned by EBTH, I came to the facility to talk with the customer service manager, I did not speak to anyone prior to my coming in to see the manager with the hope he would be in and discuss this matter in person, apparently he was not in and I was given lip service by a customer service representative
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response is the first time that EBTH has actually provided a statement acknowledging that they were unable to find my missing stirrerI'm extremely disappointed and upset that they haven't acknowledged this further despite my numerous attemptsWas EBTH planning on even notifying me and if so, when? I bid in good faith knowing that I was bidding on a complete set of If I would have known that it was only instead of the pictured 8, then I would not have bid on the itemsI don't want a refund on the missing stirrerI want to RETURN the stirrers I received and receive a complete refund including shipping
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for the time to send the response The measurements listed were the size of the stools, consistent of how we have listed all items since he has joined Since he has purchased similar items and we have given him the option of previewing the items, we continue to have to maintain our stance We also received no contacts from the customer requesting additional information prior to bidding, which we offer all customers
Thank you for the opportunity to respond to these concerns. Ms*** contacted EBTH to hold a sale for her in January of She held a sale with EBTH via our *** market which closed on 1/31/The sale contained items and made a gross profit of $3461, of which Ms*** was paid
$2,after EBTH kept a 35% commission. When preparing this sale, there were multiple items that EBTH misplaced in the transition, including rugs and a bed frameThe rugs were sent to our distribution center in *** for processingUnfortunately, the rugs were unable to be locatedMs*** was sent compensation for these rugs, based on combined amounts of comparable pieces a total of $in August 2017.Ms*** also sent us a wrought metal bed frameThis piece was lost in our warehouse in ***The general manager of the EBTH market requested a compensation of $for the best frame, based on what similar items have sold for on EBTH, on 11/10, so she should see that soon. We would like to extend our apologies to Ms***We understand that her experience was frustrating and it was not indicative of the typical EBTH experience. Thank you for your consideration, EBTH
Ms***,Your invoice shows as delivered on 9/by the ** *** *** Attached is the tracking information showing delivery to your mailbox Please let us know if we can assist you any further.The EBTH Team
Thank you for the opportunity to respond to your additional concerns. Any contact made by *** has been addressed by our customer service team with the exception of emails containing exclusively abusive languageShe has sent multiple emails simply insulting us with no additional issuesAny responses indicating that we will look into an issue means that the issue the customer has is something that requires consultation with another departmentTicket are automatically in the system, but can be reopened by the customer simply replying to them.We have reached out to our delivery service to determine when the second painting on invoice *** will be delivered and asking for urgencyWe are actively working to ensure delivery of the piece to ***. *** reached out to us on 10/regarding ***, which was delivered incomplete on 10/Our customer service team reached out to the shipping department, who located and shipped the missing piece outIt is scheduled to arrive 10/*** *** is scheduled for delivery 10/as well.When *** reached out to us about ***, she was seeking to charge her invoice of $to her credit cardHer email read “My total was less than $before shipping and taxCan I not just pay by credit card? I will do that tonight and have it out of the way.” Generally, our terms and conditions dictate that “purchases over five thousand dollars ($5,000) will require payment via cashier’s check, ACH or wire.” The customer service representative who answered her email on Sunday 10/informed her that the purchase could not be charged*** asked if the charges could be split up and mentioned that she was waiting on other invoicesThe customer service representative told her that they could not be combined and asked for the invoices so she could look into those on ***’s behalfAt this point, *** replied “I will not pay that kind of money without getting the points from my credit cardThe individual earrings do not total $Actually, the combined cost does not until you add tax and shippingYou can keep the earrings.” Unfortunately, we cannot issue refunds because a buyer has changed their mindPer our terms and conditions, which were agreed to prior to bidding, “EBTH will only accept returns in cases of material errors in the item description made by EBTH, as determined by EBTH in its sole discretion.” When the office re-opened Monday morning, the customer service representative was able to obtain approval for a one time exception to charge ***’s card for $and let We proceeded with shipment of the earrings as we typically wouldFedEx attempted to deliver them Saturday 10/22, but delivery was refusedPer their process, they will attempt again Tuesday 10/If the items are refused again, they will be sent back to EBTHHowever, per ***’s responsibility to pay for the items according to the terms and conditions, she will still be responsible for paying the $for the earrings and the will be considered forfeitedIt is our recommendation that *** accept delivery of the earrings on 10/25.We are a licensed auction company which operates within all state and local guidelines where we have marketsWe do not engage in any or subversive business practices and work hard to resolve all issues. Thanks for your consideration,EBTH
EBTH has invested many hours into repairing this clients previously restored items We were able to net him a high return on these items Legally, we are not allowed to sell this item We shipped the item back and offered him $in EBTH gift cards We also returned a lamp base to him that we were contractually allowed to sell We have made him an offer that he has rejected that is times the value of the insurance for the item shipped back Thank youEBTH
Thank you for the opportunity to respond to these concerns. Ms*** purchased two rings for $on 2/on invoice #B-The 10K tanzanite and diamond ring, ***, was purchased for $and the 10K white gold diamond engagement ring, 17CIN106-145, was purchased for $180. We
looked into her purchase and bidding on these items and determined the bids were placed by Ms*** and cannot be retractedIn bidding on EBTH, we do allow for maximum bids to be placed along with current bids which automatically raise bids until the maximum bid is reachedWe have included PDF files of the bidding on the two itemsPlease note that any bidders other than Ms*** have had their names blacked out. In the bidding for ***, Ms*** placed a pid for $with a maximum bid of $on 2/at 5:pmThe rest of the bidding on the item occurred on 2/She was outbid at 6:pm for $Between 7:03pm and 7:pm, Ms*** and another bidder bid back and forth, each time placing a new bid with no maximumAt 7:08:the bid was at $and at 7:08:Ms*** placed the winning bid of $300. In the bidding for 17CIN106-145, another bidder placed a bid for $with a maximum bid of $on 2/On 2/at 5:34:pm, Ms*** placed a bid of $with a maximum bid of $As can be seen on the attached sheet, Ms***’s bid was immediately outbid by the first bidder’s maximum bid, which was immediately outbid by Ms***’s maximum bid. In both instances, Ms*** placed intentional bids with the amounts she was willing to payWe cannot, therefore, allow her to refuse purchaseShipping has been paid for on the rings and they will ship to her shortly. Thank you for your consideration,EBTH
Revdex.com:
*ly heirloom expensive items to EBTH for absolutely NO money back and a hassleIm not okay with this from an ethical perspective if not more so, just the level of customer service as wellIt's disheartening
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do NOT see how the shipping fees are conveniently over $for a very short intra-*** *** trip for a few pieces that took less than minutes to load.And on both high-profile clients and I do represent a LOT of people in ** -- and I would never use this service againWith a business specializing in this type of service, there would be an expectation that shipping companies would offer better rates, and also, that some types of verbal quotations by representatives should at least be within a certain negligible range of plus or minus 20%From a quotation of around $to over $is absolutely insaneAnd comparable to picking up one piece at a very similar location -- with that shipping for Downtown *** *** being only $-- it doesn't make sense fiscallyI just am not happy at all with this service and it feels like a scamI've now given two high-profile clients' f
Regards,
*** * ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ---Hello,My complaint from 9/1/with Everything But the House has been resolved successfullyI can't figure out from your website how to updateDo you mind to close the complaint, or send me instructions on where I can find an "update" option? Thank you very much!*** ***
Thank you for the feedback Based on the terms and conditions that the buyer agreed to at sign up, this is a binding auction We offered the 50% off shipping as a courtesy https://www.ebth.com/termsWe will work with your financial institution on the dispute As stated, we have to clear out an estate and if the items are not picked up, we have to ship the item to the winning bidder We had many posts from the buyer and merged her tickets together.Here are the correspondence with the buyer:Subject: (*** **) General questionsDescription:It says I made a payment formI am in the hospital so it would be a little hard to approve this since this is the first day I have had any access or have been coherent to pay for thisI am calling my credit card company and telling them what you didThis is NOT going to happeni would never pay over for shipping when I live in ***I had emergency surgery last weekI am so angry right now I am leaving a review where ever it is possibleA phone call would have connected you to my husband for any type of approval. Subject: Re: Thanks for your payment for Invoice ***!Description:REMOVE ME FROM ALL AND ANY EMAILS YOU SEND OUT. -We spoke with the customer on July 10th at 3:32pm Subject: PICK UPDescription:I am notifying you that a package is on my front step. I will not take it in the house. If you want to place a call tag it will be sitting there. Also if someone takes the package I will not be responsible. Please know this email is my confirmation for pick-up. You were not legally allowed to charge without my knowledge on my credit card.*** *** -We have explained by phone, email and through Revdex.com that we are willing to help her out with her shipping charges, but with the credit card dispute, we can't credit her purchase or assist with shipping Thank you. EBTH
Thank you for the opportunity to further respond to these concerns. We have reviewed the screenshots provided by Ms*** and we have tested the addresses in Google Maps and MapQuestWe provided the correct address and every test took us to the same location in Texas. It is our opinion that the moving company hired by Ms*** did not do their due diligence on their initial trip and they are responsible for refunding her. Thanks for your consideration. EBTH
Thank you for the opportunity to respond to your concern. On 9/8/16, *** purchased a metal fire place from one of our Cincinnati area salesBecause she did not pick the fire place up, it was transferred to our Cincinnati showroom on 9/Per the terms and conditions, when this happens, it
qualifies as an alternate pickup and is subject to all fees and charges associated with alternate pickupWhen an item is at our Cincinnati showroom, it is held for days for the customer to pick it up or make shipping arrangementsIf it is not picked up or shipped in that time, it is subject to forfeitureThe piece was forfeited on 10/6, days after arriving at the Cincinnati showroomThough *** says she was told we could hold the item until 10/7, there is no record of that conversation occurring. As a courtesy, the representative with whom *** spoke on 10/offered to refund the $warehouse transfer feeAs with any other business, we can only process a refund to the same card from which the payment cameThis is a constraint set forth by ***, our credit card processing service, and one which cannot be changedIf ***'s card was stolen while she was on vacation, she can call her bank who can ensure the refund is refunded to the line of credit rather than the numberThis is something banks are able to do as a compromised number does not effect the line of credit. Though we can't refund the $for the fireplace, we can refund the $transfer fee and the 7% tax associated with it for a total refund if $This will be refunded to the original card charged, which can be handled by ***'s bank. Best,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
EBTH terms and conditions state that "IF YOU FAIL TO PIANY ITEMS AT THE SPECIFIED TIME OR DESIGNATE A SHIPPING OR FULFILLMENT OPTION WITHIN SEVEN (7) DAYS OF THE CLOSE OF THE BIDDING YOU WILL BE CONSIDERED TO HAVE ABANDONED AND FORFEITED THE ITEMS."I paid for and designated a shipping option day after the auction. They did not ship it to me so how could I abandon the item? If I had actually refused shipment or returned the item, then I can understand the abandonment. The act of abandonment was never carried out by me, so EBTH had no right to assume abandonment regardless of what I said. Once they refunded the shipping fees, they should have informed me that I had days to pick it up or it would be abandoned. I never abandoned the item, EBTH just did not ship it.I believe that I still have a right to either the item or my money back. Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. Ms*** purchased a pair of decorative tables and a lamp for $on 4/24, invoice ***With the $warehouse pickup fee, her final total was $193.16. The items in this sale were removed from the property prior to being
soldSmaller items were taken to our distribution center in Blue Ash, OH where they were only available to be shipped to buyersLarger items were taken to a storage facility in La Vergne, TN where they were available for local pickup with a $per item feeThe fee helps cover the expense associated with professionally removing the items from the sale and storing them at a storage facilitySince Ms*** purchased two items, she was charged a $warehouse pickup fee. Ms*** reached out to our customer service team on 4/to express her dissatisfaction with the warehouse pickup feeWe informed her that the fee cannot be waivedPer our terms and conditions, “By placing a bid, you expressly agree that if you are the winning bidder you will pay for your item and agree to any additional handling and shipping fees applicable for shipped itemsIt is your responsibility to understand the pickup and delivery options and costs for each item before you place your bid.” For the items on her invoice, the warehouse pickup with the $fee was clearly indicated on the individual item page. We have included two screen shots of items with available warehouse pickup for a $feeThis is how the items purchased by Ms*** would have looked.These items were available for pickup on Wednesday, April Ms*** picked them upWe cannot refund her pickup fee. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Hello: We have reached out to the customer and had offered him many options We offered a gemologist to come an inspect the inlay to verify his concern We also offered a refund on the item We can't offer a refund without verification Thank you
OkI just removed the dispute from Chase account so you should be able to refund the $ Please confirm that you were able to do this and I will close this case.Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ---In re: Complaint ID ***Good morning.I've received a message from Revdex.com-Cincinnati asking for me to reply but I couldn't find a way to reply through the complaint details page ***
Revdex.com's interference apparently did the trickEverything But The House (EBTH) sent the check on May and I now consider the complaint closed. Thank you for your help in this matter.*** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
As I stated in all my correspondence with EBTH, and Revdex.com, I want to know what they mean by there statement in the disclaimer, " Autographs without COA's are compared to authenticated examples from online sources prior to sale upload" I want to know what they mean by this statement and what did they compare this autograph to? This is a misleading statement and if they don't have a reasonable answer to this question, this is misinforming the bidder on the validity of the autograph I would also like to respond to the absurd accusation by EBTH that this ball may not be the original ball sold If they look at the photograph on the JSA report and compare it to the offering photo that should resolve that ridiculous comment I would also like to address the fabrication given to my being banned by EBTH, I came to the facility to talk with the customer service manager, I did not speak to anyone prior to my coming in to see the manager with the hope he would be in and discuss this matter in person, apparently he was not in and I was given lip service by a customer service representative
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response is the first time that EBTH has actually provided a statement acknowledging that they were unable to find my missing stirrerI'm extremely disappointed and upset that they haven't acknowledged this further despite my numerous attemptsWas EBTH planning on even notifying me and if so, when? I bid in good faith knowing that I was bidding on a complete set of If I would have known that it was only instead of the pictured 8, then I would not have bid on the itemsI don't want a refund on the missing stirrerI want to RETURN the stirrers I received and receive a complete refund including shipping
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for the time to send the response The measurements listed were the size of the stools, consistent of how we have listed all items since he has joined Since he has purchased similar items and we have given him the option of previewing the items, we continue to have to maintain our stance We also received no contacts from the customer requesting additional information prior to bidding, which we offer all customers
Thank you for the opportunity to respond to these concerns. Ms*** contacted EBTH to hold a sale for her in January of She held a sale with EBTH via our *** market which closed on 1/31/The sale contained items and made a gross profit of $3461, of which Ms*** was paid
$2,after EBTH kept a 35% commission. When preparing this sale, there were multiple items that EBTH misplaced in the transition, including rugs and a bed frameThe rugs were sent to our distribution center in *** for processingUnfortunately, the rugs were unable to be locatedMs*** was sent compensation for these rugs, based on combined amounts of comparable pieces a total of $in August 2017.Ms*** also sent us a wrought metal bed frameThis piece was lost in our warehouse in ***The general manager of the EBTH market requested a compensation of $for the best frame, based on what similar items have sold for on EBTH, on 11/10, so she should see that soon. We would like to extend our apologies to Ms***We understand that her experience was frustrating and it was not indicative of the typical EBTH experience. Thank you for your consideration, EBTH
Ms***,Your invoice shows as delivered on 9/by the ** *** *** Attached is the tracking information showing delivery to your mailbox Please let us know if we can assist you any further.The EBTH Team
Thank you for the opportunity to respond to your additional concerns. Any contact made by *** has been addressed by our customer service team with the exception of emails containing exclusively abusive languageShe has sent multiple emails simply insulting us with no additional issuesAny responses indicating that we will look into an issue means that the issue the customer has is something that requires consultation with another departmentTicket are automatically in the system, but can be reopened by the customer simply replying to them.We have reached out to our delivery service to determine when the second painting on invoice *** will be delivered and asking for urgencyWe are actively working to ensure delivery of the piece to ***. *** reached out to us on 10/regarding ***, which was delivered incomplete on 10/Our customer service team reached out to the shipping department, who located and shipped the missing piece outIt is scheduled to arrive 10/*** *** is scheduled for delivery 10/as well.When *** reached out to us about ***, she was seeking to charge her invoice of $to her credit cardHer email read “My total was less than $before shipping and taxCan I not just pay by credit card? I will do that tonight and have it out of the way.” Generally, our terms and conditions dictate that “purchases over five thousand dollars ($5,000) will require payment via cashier’s check, ACH or wire.” The customer service representative who answered her email on Sunday 10/informed her that the purchase could not be charged*** asked if the charges could be split up and mentioned that she was waiting on other invoicesThe customer service representative told her that they could not be combined and asked for the invoices so she could look into those on ***’s behalfAt this point, *** replied “I will not pay that kind of money without getting the points from my credit cardThe individual earrings do not total $Actually, the combined cost does not until you add tax and shippingYou can keep the earrings.” Unfortunately, we cannot issue refunds because a buyer has changed their mindPer our terms and conditions, which were agreed to prior to bidding, “EBTH will only accept returns in cases of material errors in the item description made by EBTH, as determined by EBTH in its sole discretion.” When the office re-opened Monday morning, the customer service representative was able to obtain approval for a one time exception to charge ***’s card for $and let We proceeded with shipment of the earrings as we typically wouldFedEx attempted to deliver them Saturday 10/22, but delivery was refusedPer their process, they will attempt again Tuesday 10/If the items are refused again, they will be sent back to EBTHHowever, per ***’s responsibility to pay for the items according to the terms and conditions, she will still be responsible for paying the $for the earrings and the will be considered forfeitedIt is our recommendation that *** accept delivery of the earrings on 10/25.We are a licensed auction company which operates within all state and local guidelines where we have marketsWe do not engage in any or subversive business practices and work hard to resolve all issues. Thanks for your consideration,EBTH