Ms***,Your invoice shows as delivered on 9/by the ** *** *** Attached is the tracking information showing delivery to your mailbox Please let us know if we can assist you any further.The EBTH Team
Thank you for the opportunity to respond to these concerns. Mr*** purchased several items from EBTH sales *** and *** on three separate invoices on 7/B-*** contained a pool table and was available for local pickup in Nashville, with a final invoice total of $
B-*** contained an industrial metal pulley and an assortment of wrist watches, purchased for $44, and was only able to be shipped from our distribution center in Blue Ash, OH, with a final invoice total of $B-*** contained a toolbox with tools, purchased for $1, that was available to be picked up in Blue Ash or shipped, with a final invoice total of $All invoice totals include sales tax and shipping, if applicable. In effort to continuously improve the selling and shopping experience for our global audience, some items will no longer be available for local pickup in many of our marketsSmaller items are taken from those markets and moved to a central distribution center in Blue Ash, OH, where they are cataloged, photographed and packed for shipment before going live for sale on EBTHThe goal of this shift is to service all of our markets with our own facilitiesThe Nashville market was transitioned to this model earlier this year and has operated in this way for several months. On all sales that operate within this model, there is a disclaimer which reads “Please note that fulfillment options and shipping rates vary by itemDon’t forget to check the shipping quote and fulfillment options for an item before you start bidding.” This would have been present on sales *** and *** as well. All items that are taken to Blue Ash, OH will have the physical item location listed to the right of the item photograph, above the available fulfillment optionsAdditionally, prior to placing a bid in a sale, our system requires all bidders to acknowledge the available pickup optionsMr*** would have only been shown a shipping option on the items that were shipping onlyHe would have been shown the scheduled pickup times and locations for the items available to be picked up, one in Nashville and one in Blue Ash. When items that are shipping only are purchased, the system automatically books shipping and processes payment, as happened with invoice B-***When items that are available to be picked up or shipped aren’t picked up, shipping is automatically booked and charged following the scheduled pickup, as happened with B-***The days to which Mr*** refers are only applicable to buyers from whom we can’t collect payment and pertain to forfeiture. Mr*** contacted our customer service department on 7/to express his frustration wth this policy and to request a cancellation of his invoices to be shippedPer our terms and conditions, “Your winning bid placed on the Site represents an irrevocable contract and you are responsible for paying all amounts due to EBTHIf you cannot pay for the items or agree to the shipping terms and costs, please do not bid on the items.” As a result of this, we were unable to cancel Mr***’s invoicesWhen he was told this, he asked to speak to a supervisor and was told he could call back the following day to speak to our corporate office. He called again on 8/and was connected to our corporate officeHe spoke with a customer service representativeWhen she told him he could not cancel the invoice and attempted to explain our terms and conditions to Mr***, he said “I will cut you off there, go ahead and pass it upIf you can’t do anything, I have to climb the next rung of the ladder, so you will now be belowYou’re the bottom rung, I need the next rung, please.” The customer service specialist told him that one of the items had already shipped, at which point Mr*** cut her off and said “I need the next rungNothing else you can say will matter to me unless it is ‘okay, I will transfer you to my manager.’” At this point, he was put on hold and transferred to the escalations specialist. Mr*** again explained his situation to the escalations specialist, who again told him that we could not cancel the invoice, per our terms and conditionsMr*** cut the escalations specialist off and proceeded to threaten him with a Revdex.com filing and a credit card disputeOur escalations specialist said “I’m happy to explain how our site works,” at which point Mr*** said “Nope, don’t care.”In instances like Mr***’s, when our customer service team is unable to accommodate a customer’s request, we work hard to educate the customer on how our website works so that these types of matters are avoided in the futureMr*** refused to allow the customer service team members with whom he spoke help him understand our terms and our website. Per our terms and conditions, “In the event that you fail to pick up or designate shipping for your terms in accordance with the EBTH terms and conditions, you hereby authorize EBTH to charge your credit card for the purchase amount of the item plus any taxes, shipping costs, and handling feesWhen piis selected by you or is the only option, if you fail to designate a shipping or fulfillment option within seven (7) days of the close of bidding you will be considered to have abandoned and forfeited the itemsYou agree that title for abandoned items will automatically transfer to EBTH without any further action by you or EBTHYou expressly agree that failure to receive any item in the event of abandonment does not relieve your obligation to pay for the item or any other feesAt a minimum, you will be charged the amount of your bid to satisfy payment obligations to the sellerEBTH may, in its absolute and sole discretion, resell the items, dispose of or donate the items to a charity of EBTH’s choosingEBTH reserves the right to charge the credit card on file for any moving or disposal charges and will not refund payment for the items.” This includes items for which delivery is refused. Invoice B-*** was available for local pickup in Nashville on 8/Mr*** did not pick the item upDue to its size and difficulty to move, the piece is considered forfeit by abandonmentMr*** has been charged $for this, as he is still responsible for paymentInvoice B-*** was available to be picked up on 8/in Blue Ash, OHSince Mr*** did not attend this pickup, shipping was booked and he was charged $Invoice B-*** has partially shipped to Mr***The assortment of watches will ship soonThe industrial pulley was shipped on 7/and Mr*** refused delivery on 8/It was returned to EBTH on 8/This item will not be reshipped and Mr*** will not be refunded for shipping, as it is considered forfeit by abandonmentIf Mr*** refuses delivery of the other two items, they will not be reshipped and he will not be refunded shipping for the same reason. When EBTH.com,LLC was established as a business, we created a set of terms and conditions to protect the interests of our buyers, our sellers, and EBTHThese can be reviewed in full at www.ebth.com/termsMr*** has shown a refusal to work with EBTH within the terms and conditions and, therefore, his account has been permanently suspended. We are unable to refund Mr***, per our terms and conditionsWe consider this matter resolved. Thank you for your consideration,EBTH
Hello,We are researching this item as it was listed as "delivered" by our vendor We will find a way to make this right I can understand your frustration We will be calling tomorrow if that is acceptable?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for the opportunity to further respond to these concerns. EBTH is a fully licensed auction houseWe operate within all state and local guidelines where we have marketsAs such, we do not “harbor thieves” or commit fraud or theft in any wayWhen an item goes missing, as happened in this case, a compensation is made comparable to what the item could have sold for on our websiteWe have shared the comparable items we used to determine these prices with Mr***The comparable prices for the *** Soundbar are as followsThe average amount of these three prices is $88, which is the amount refunded. ***-***-SOUND-BAR $75***-***-SOUND-BAR-WIRELESS-SUBWOOFER $60***-WIRELESS-***-SOUND-BAR $130According to the contract, included below, we were to sell eleven sterling silver platesIf Mr*** is interested, we can sell the ten plates for him. The *** speakers were pulled because the photos were not up to brand standards and we wished to maximize a return for our clientWe pulled them when his initial sale was live so we can rephotograph and relist them, allowing them to be live for full days. The credit request for the *** *** watch has been submitted and is being processed. The *** watch went from Mr*** home, directly to our Jewelry department in ***From there it was passed to our Solutions team, who packed it up to send to the project manager in *** who returned it to Mr***The watch was inspected by our GIA graduate gemologist as well as by our certified watch maker at *** * *** They determined it was fake based on the model and serial number, as well as wear to the plating. Our catalogers are highly trained in writing accurate descriptionsEvery piece we sell is assessed, tested, and verified prior to being soldThat Mr*** maintains the working condition of an item does not mean that is the correct working conditionOur catalogers and attribution specialists describe items as they find themAdditionally, those teams are overseen by a team of expert editors and all jewelry is examined by GIA graduate gemologists. Some of Mr*** items were pulled from his sale to be sold in other sales, but he has received credit and invoices for all of those additional itemsWe have done everything we can to operate in a manner that is transparent to our clientsWe have accepted responsibility when we have made a misstep and acted to best correct those errors where appropriate. Again, we would like to reiterate that EBTH does millions of dollars in business every yearWe process tens of thousands of items and thousands of sales. At this point, if the Revdex.com needs any further information, we are happy to provide it. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns.The warehouse in Baltimore still has this itemThey have a team on site at * *** *** *** *** * *** ** *** this week, Feb 13-17, from am to pmWe ask that Ms*** confirm via the Revdex.com so we can let the warehouse staff
know to expect her. We apologize for not returning her emailsWe could not find them in our ticketing system. Thank you for your consideration,EBTH
Hello:When reviewing the account, invoice *** was paid in cash The customer took possession of of the glasses for the $lot Since it was paid in cash, we gave her $off her next purchase *** was the second invoice The customer couldn't make the scheduled
pick up time As an estate sale company, we have tight deadlines to clear out a home, unlike a retail facility We offered a pickup for the next day as a customer service offering and she was unable to do this as well Based on our terms and conditions, we ship the items that are not picked up Thank you.EBTH
Hello,When researching this with customer service, the customer's concern is correct We have pulled the item from the sale and sending to her We did respond to her concerns and we were waiting for a response from the market We have the item being shipped to her
We will be including a $gift card as this error was on our end.Thank you!EBTH
Thank you for the opportunity to respond to these concerns. After careful consideration of Mr***’s response, we have decided to make an exception and allow him to return the watchWe have sent a return label to his email address on fileHe will need to package the watch in the same or similar packaging in which it came, apply the label, and drop it off at his nearest UPS drop-off locationOnce we have received the piece, we will issue him a full refund for the watch, its shipping cost, and the associated sales tax. This is an exception to our policy which we are making to avoid further arbitrationThis watch was not listed as being a men’s watch or a women’s watch, but we accept that Mr*** firmly believes it was a women’s watch listed as a men’s watch. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I was not fully refunded the amount of the tax, insurance how ever EVBTH has stated, there staff was very ruled and had no information for me when I asked questions, regarding merchandice I had purchased. I believe that other complaints valadate how rude they are to customers
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. This pendant has been evaluated by three separate GIA graduate gemologists employed by EBTHEach measured the ring as the mounting permits, as is our standard, to determine the weight of the stoneEach measured the stone at CTWWe stand by this listing, as it was evaluated three separate times by three separate gemologists who each independently found that the stone was the same weight. When EBTH.com, LLC was established as a business, we wrote a set of terms and conditions all of our users are required to agree to before using EBTH, which can be reviewed in full at www.ebth.com/termsThese terms and conditions provide protections for the buyers, the sellers, and EBTHWe ensure that we adhere to these terms and conditions in everything we doWhen a customer consistently refuses to work with us, within the parameters set forth by those terms and conditions, it is often in our best interests to discontinue our business relationship with that customer. Mr*** has made it clear on multiple occasions that he can not work within these parameters, so we have decided to end our business relationship with himWe recognize that he is a good customer and we value his business, but we cannot continue to make exceptions for him that violate our terms and conditionsIn the previous Revdex.com filing, though Mr*** was mistaken regarding the shipping method and cost, we recognized that he is a good customer and we were able to ship him the items using his preferred method, absorbing the additional costIn this instance, we cannot accept a return for an accurate listingTo do so would penalize the seller of the piece by taking from their final sale proceeds when the stone was assessed accurately. We consider this matter resolved.Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. In cataloging items, EBTH will only include information about an item that is able to be definitely determinedWith the coat in question, though we suspected it was from the late 1980s, we were unable to pinpoint a specific time of creation for the pieceBecause EBTH wasn’t able to determine an exact production.The customer service representatives are not experts in items that are cataloged and sold on EBTHIn her conversation with Ms***, our customer service representative told Ms*** that, according to our fashion team, the piece was likely vintage from the late 1980s, though this is not something we can say for sure. In reviewing Ms***’s conversations with our team, we found three phone calls with the named customer service representativeIn these conversations, the representative did not refer to the coat as “vintage” at any timeIf the Revdex.com requests, we are happy to send these for their review. This piece was listed accurately using all of the information that EBTH had available at the time of catalogingWe consider this matter resolved. Thank you for your consideration,EBTH
Hello [redacted],I'm sorry you are having some challenges here We did respond to your emails Also, the reason they have not shipped is the credit card was declined on the two purchases Please feel free to call customer service at the number listed in the email and we will happily
take care of you I also don't see a block on your account The Customer Service staff can help walk you through how to access your account Thank you!EBTH[redacted] replied days ago (Sun, Jun at 10:PM)to : [email protected]" data-placement="below" rel="hover-popover" data-original-title="" "margin: 0px; padding: 0px border: 0px;">Replied to : [redacted] Hi [redacted],Thank you for contacting EBTH! I see that we notified you on your win on May 27th via email. Unfortunately there is no alternate pick up time for this saleItems must be removed during the scheduled pick up timePer our terms and conditions items that our not picked up during the scheduled pick up time will be sent out for shipping and the credit card on file will be chargedYou may send someone on your behalf to pick up your items or if you do not want to pay shipping you may forfeit the item. Please feel free to contact us with anymore questions or call us at ###-###-#### and one of the customer service specialists will be happy to assist you. Have a great day!Ticket: [redacted]Alexa M.Customer Service SpecialistEverything But The House
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have received the item noted in invoice B[redacted]. I do need to clarify the businesses description of events regarding invoice B[redacted]. There was no address issue, there was a delivery issue by the carrier the businesses uses. I have been waiting for this item since 11/30 when it was returned to the business. At this point I want a credit for the amount of $489.25 made to my credit card. I will consider this issue closed when the refund shows up on my credit card.
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased a vintage [redacted] style desk on 1/23 for $60, invoice B-[redacted]. With shipping and sales tax, her final invoice total was $144.79. This piece was available to be picked up on 1/25 from our local...
facility in [redacted]. Ms. [redacted] opted to have this shipped to her in [redacted], which is a local delivery. Typically, local delivery takes about two weeks from the scheduled pickup date, so Ms. [redacted] should have been contacted by our carrier by approximately 2/8.When EBTH ships items via local delivery, we rely on independently contracted local carriers to pick up, transport and deliver pieces. Ms. [redacted]’s desk was scheduled to be picked up by a local carrier shortly after the scheduled customer pickup. Unfortunately, that carrier did not pick the piece up. Ms. [redacted] contacted our customer service team via chat on 3/5 to inquire as to the status of her piece. On 3/9, she was given the carrier’s direct contact information. At that time, we determined that the carrier had not picked the piece up yet, despite us scheduling another pickup. On 3/20, Ms. [redacted] connected with our customer service team again to inquire about the delivery status of her piece. Our logistics team was able to connect with the carrier, who said they contacted Ms. [redacted] in January regarding delivery. We were unable to confirm this contact, however, and the piece still had not been picked up. On 3/26, EBTH canceled the contract with the carrier upon notification of the receipt of this filing and discontinued business with the carrier. We have booked Ms. [redacted]’s desk with a new carrier and it is scheduled to be picked up Monday 4/2, so she should be contacted early next week. We understand this has been a frustrating experience for Ms. [redacted] and we would like to offer our sincere apologies. We have issued her a shipping refund of $80.44, which is the shipping plus the associated sales tax. Thank you for your consideration. EBTH
Thank you for the opportunity to respond to these concerns. Ms. [redacted] and her boyfriend, [redacted], pur[redacted]d multiple items on his account. They were unable to pick up an item they had pur[redacted]d, so Mr. [redacted] emailed our customer service team. The customer service representative was...
unable to accommodate an alternate pickup by Mr. [redacted]. After several emails, he called the customer service representative an it, at which point his account was banned. Our customer service department is made up of a team of hard working individuals who do as much as they can for our customers and we do not tolerate abusive language towards them. Per our terms of use, “We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.”Following Mr. [redacted]’s account being banned, Mr. [redacted] and Ms. [redacted] repeatedly called and emailed our customer service department. In their conversations, they admitted to knowing that the the mobile app did not force bidders to select a fulfillment option before placing a bid. In these calls, Ms. [redacted] was repeatedly abusive to our staff, including screaming at a customer service supervisor who could not change that the item could only be shipped that she did not believe the supervisor was of the appropriate “pay grade” and that the supervisor “makes nothing.”Ultimately, because our customer service team works hard to help every single customer, a member of that team was able to have our distribution center agree to pull the item that was unavailable for pickup and allow Ms. [redacted] and Mr. [redacted] to pick the item up. This was done as a one time courtesy, as it is logistically impossible for the thousands of items processed at the distribution center to all be made available for pickup. In addition to making this courtesy, the customer service team placed a permanent ban on Mr. [redacted]’s account, as we did not feel a business relationship with him was a productive one. Mr. [redacted]’s account, EBTH user number [redacted], was created on 7/2/17 and banned on 9/6/17. On 9/6/17, [redacted] registered another account, [redacted]. This account was permanently banned on 9/13, following an investigation by our fraud team, because it was associated with Mr. [redacted]’s account. EBTH uses a system called [redacted] to manage all customer data and watch for fraudulent activity. The information associated with each account created is filtered into this system, the data is analyzed and the account is given a score between 0 and 100. This score is based directly on the amount of unique data associated with any given account, including device information and IP addresses. The more data an account has that matches another account, the higher the [redacted] score is, and any account with data matching a banned account gets a higher score. Any [redacted] score over 60 is flagged for review by a member of our fraud team. When Ms. [redacted] created her account on 9/6/17, her [redacted] score was 84. Based on the information provided to us by [redacted], and shown in the screen shots included, both accounts used the same IP address and device to access EBTH. This score caused a flag in the [redacted] system which initiated review by a member of our fraud team. The fraud team member determined that the billing and shipping address associated with each account was the same. Additionally, in reviewing the payment methods, the fraud team member was able to determine that the accounts had the same credit card token issued for each account, indicating the same card was used for both accounts. When credit cards are entered for use on EBTH, our credit card processor issues EBTH a token which we send to them when we need to charge the card. This way, EBTH never has card information for any EBTH user. As can be seen in the screen shots “[redacted] Payment” and “[redacted]” payment, the credit card token, last four digits, billing address, and expiration date information are identical on both accounts. When our team took into consideration the [redacted] score, the matching addresses and card tokenization, and the way in which Ms. [redacted] conducted herself on behalf of Mr. [redacted], they decided to permanently ban her account. Upon receipt of this filing, we reviewed this incident and have decided to allow the ban to stand. Based on the dismissive language Ms. [redacted] uses in this filing, it is clear that she is not interested in working with EBTH within the terms and conditions or the terms of use. As previously stated, per the terms of use, “We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.”Our terms of use can be reviewed in full at www.ebth.com/terms-of-use and our terms and conditions can be reviewed in full at www.ebth.com/terms. Thank you for your consideration,EBTH
Hello **,We have reviewed your concern submitted to the Revdex.com We have a limited amount of time to have items out of a home When a customer doesn't come to pithe items, we have to transfer or ultimately ship the items to the customer Based on your tickets, we held the items
for over days and informed you the office hours when you could pick up No calls or emails were responded to by you from our staff We typically hold the items for days and then the items are forfeited and resold Please see the communications with our team to see the timeline of events Thank you.EBTH things I bought[redacted] reported days ago (Tue, Jul at 11:AM) via Portal Meta" data-placement="below" rel="hover-popover" data-original-title="" "margin: 0px; padding: 0px border: 0px;">I was unable to pick up my things I have sent several emails How do I get my things that I boughtIf I am not able to get my things I would like a refund p-leaseA[redacted] replied days ago (Thu, Jul at 5:PM)to : [redacted][email protected]" data-placement="below" rel="hover-popover" data-original-title="" "margin: 0px; padding: 0px border: 0px;">Replied to : [redacted] Hi **,Thank you for contacting EBTHI apologize for the delayI have talked with our team lead in Louisville and they still have your itemsHe will be reaching out to you to coordinate a pick up date.I hope this helps, and again apologize for the confusionIf there is anything else I can do to help, please let me knowKeep an eye our for contact from Louisville.Ticket: [redacted]Thank you and have a great day,[redacted]. Customer Service SpecialistA[redacted] added a public note days ago (Tue, Jul at 8:AM)i STILL HAVE NOT HEAD FROM YOU LOCAL PERSON AND I JUST SAY THINGS I BOUGHT IN ANOTHER ACTIONC[redacted] added a private note days ago (Tue, Jul at 12:PM)Merged from ticket 212448Subject: still have not heard from your local sales person Description:NOT HAPPY ABOUT THIS[redacted] #THINGS I BOUGHT [redacted] replied days ago (Tue, Jul at 5:PM)to : [redacted][email protected]" data-placement="below" rel="hover-popover" data-original-title="" "margin: 0px; padding: 0px border: 0px;">Replied to : [redacted] Hi **,Thanks for reaching out to us Per your invoice history, it appears as though you were contacted multiple times about picking up this item before it was ultimately forfeited At that point, the item reverts back to being EBTH property and is currently being resold We have paid the original seller, for that reason, we are unable to offer a refund on this item Please let us know if you have any other questions Thank you.Ticket: [redacted]Customer Service Team LeadA[redacted] replied days ago (Tue, Jul at 6:PM)Subject : Re: things I boughtto : [email protected]" data-placement="below" rel="hover-popover" data-original-title="" "margin: 0px; padding: 0px border: 0px;">to : [redacted] I have not one time been contacted except when I reached out to youI was told you would be contacting me , that has not happen.A[redacted] replied days ago (Tue, Jul at 6:PM)Subject : Re: things I boughtto : [email protected]" data-placement="below" rel="hover-popover" data-original-title="" "margin: 0px; padding: 0px border: 0px;">to : [redacted] So this is really just a scam, man was I fooled. [redacted] replied days ago (Wed, Jul at 2:PM)to : [redacted][email protected]" data-placement="below" rel="hover-popover" data-original-title="" twipsy-content-set="true" "margin: 0px; padding: 0px border: 0px;">Replied to : [redacted] Mr[redacted],Thank you for reaching outI apologize for the confusionI have reached out to our team in Louisville and they have confirmed that they have attempted to contact you via email and phone several timesYou were sent an email on June letting you know that this invoice needed to be picked up or it would be forfeitedI contacted our Project Manager in Louisville on your behalf on July and he called you that week to coordinate pickup. Unfortunately, it has been a month since we contacted you about the need to pick up your items and they still have not been picked up from the Louisville warehouseTherefore, the Metal Frame Patio Chairs, Fire Pit, and Side Table was forfeited due to the delay in pick upYour other items are still available at the warehouse for pick up, but they will only be available until Friday, July The warehouse is located at Bluegrass Parkway, Louisville, KY and will be open 10am-4pm today, tomorrow, and Friday.I apologize for the inconvenienceIf you have any questions, please refer to our Terms of Use listed on EBTH.com, specifically the "Failure to Pick Up Items" section.Ticket: [redacted]Thank you,[redacted] Customer Service SpecialistA[redacted] rated this ticket a day ago (Thu, Jul at 1:PM)Hated ItI never heard from the local people.ON 07/13/2016, [redacted] SAIDbeing re-sold RemoveON 07/07/2016, [redacted] SAID...[redacted] contacting for pickup RemoveON 06/15/2016, [redacted]SAID...emailed to pick up by 6/21/or forfeitACTIONSTATEDETAILSTIMESTAMP[redacted]sentThanks for your payment for Invoice #B-1701959!BuyerInvoice #1701959Sent by SystemFriday, June 3rd @ 9:25am EDT[redacted]sentInvoice #B-is ready to goCheck out now.BuyerInvoice #1701959Sent by SystemMonday, May 30th @ 10:01am EDT[redacted]sentYou won on EBTH!BuyerInvoice #1701959Sent by SystemThursday, May 26th @ 10:06pm EDT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---Please see attached the requested photos from the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have repeatedly asked the business to refund my money, as I no longer want the item due to the untimeliness of shipment. I understand that certain delays may cause shipping time to extend beyond their quoted 10 days, but I believe that 8+ weeks is a completely unreasonable timeframe. There were no delivery attempts made and no notices left on my door. Additionally, the business responded by saying that the purchase price of the ring was $425, however, including taxes and shipping costs, the total is $488.67. Please review the attached invoice for reference of purchase date and amount.The acceptable resolution would be to refund the full purchase price of the item in the amount of $488.67.
Regards,
[redacted]
Ms***,Your invoice shows as delivered on 9/by the ** *** *** Attached is the tracking information showing delivery to your mailbox Please let us know if we can assist you any further.The EBTH Team
Thank you for the opportunity to respond to these concerns. Mr*** purchased several items from EBTH sales *** and *** on three separate invoices on 7/B-*** contained a pool table and was available for local pickup in Nashville, with a final invoice total of $
B-*** contained an industrial metal pulley and an assortment of wrist watches, purchased for $44, and was only able to be shipped from our distribution center in Blue Ash, OH, with a final invoice total of $B-*** contained a toolbox with tools, purchased for $1, that was available to be picked up in Blue Ash or shipped, with a final invoice total of $All invoice totals include sales tax and shipping, if applicable. In effort to continuously improve the selling and shopping experience for our global audience, some items will no longer be available for local pickup in many of our marketsSmaller items are taken from those markets and moved to a central distribution center in Blue Ash, OH, where they are cataloged, photographed and packed for shipment before going live for sale on EBTHThe goal of this shift is to service all of our markets with our own facilitiesThe Nashville market was transitioned to this model earlier this year and has operated in this way for several months. On all sales that operate within this model, there is a disclaimer which reads “Please note that fulfillment options and shipping rates vary by itemDon’t forget to check the shipping quote and fulfillment options for an item before you start bidding.” This would have been present on sales *** and *** as well. All items that are taken to Blue Ash, OH will have the physical item location listed to the right of the item photograph, above the available fulfillment optionsAdditionally, prior to placing a bid in a sale, our system requires all bidders to acknowledge the available pickup optionsMr*** would have only been shown a shipping option on the items that were shipping onlyHe would have been shown the scheduled pickup times and locations for the items available to be picked up, one in Nashville and one in Blue Ash. When items that are shipping only are purchased, the system automatically books shipping and processes payment, as happened with invoice B-***When items that are available to be picked up or shipped aren’t picked up, shipping is automatically booked and charged following the scheduled pickup, as happened with B-***The days to which Mr*** refers are only applicable to buyers from whom we can’t collect payment and pertain to forfeiture. Mr*** contacted our customer service department on 7/to express his frustration wth this policy and to request a cancellation of his invoices to be shippedPer our terms and conditions, “Your winning bid placed on the Site represents an irrevocable contract and you are responsible for paying all amounts due to EBTHIf you cannot pay for the items or agree to the shipping terms and costs, please do not bid on the items.” As a result of this, we were unable to cancel Mr***’s invoicesWhen he was told this, he asked to speak to a supervisor and was told he could call back the following day to speak to our corporate office. He called again on 8/and was connected to our corporate officeHe spoke with a customer service representativeWhen she told him he could not cancel the invoice and attempted to explain our terms and conditions to Mr***, he said “I will cut you off there, go ahead and pass it upIf you can’t do anything, I have to climb the next rung of the ladder, so you will now be belowYou’re the bottom rung, I need the next rung, please.” The customer service specialist told him that one of the items had already shipped, at which point Mr*** cut her off and said “I need the next rungNothing else you can say will matter to me unless it is ‘okay, I will transfer you to my manager.’” At this point, he was put on hold and transferred to the escalations specialist. Mr*** again explained his situation to the escalations specialist, who again told him that we could not cancel the invoice, per our terms and conditionsMr*** cut the escalations specialist off and proceeded to threaten him with a Revdex.com filing and a credit card disputeOur escalations specialist said “I’m happy to explain how our site works,” at which point Mr*** said “Nope, don’t care.”In instances like Mr***’s, when our customer service team is unable to accommodate a customer’s request, we work hard to educate the customer on how our website works so that these types of matters are avoided in the futureMr*** refused to allow the customer service team members with whom he spoke help him understand our terms and our website. Per our terms and conditions, “In the event that you fail to pick up or designate shipping for your terms in accordance with the EBTH terms and conditions, you hereby authorize EBTH to charge your credit card for the purchase amount of the item plus any taxes, shipping costs, and handling feesWhen piis selected by you or is the only option, if you fail to designate a shipping or fulfillment option within seven (7) days of the close of bidding you will be considered to have abandoned and forfeited the itemsYou agree that title for abandoned items will automatically transfer to EBTH without any further action by you or EBTHYou expressly agree that failure to receive any item in the event of abandonment does not relieve your obligation to pay for the item or any other feesAt a minimum, you will be charged the amount of your bid to satisfy payment obligations to the sellerEBTH may, in its absolute and sole discretion, resell the items, dispose of or donate the items to a charity of EBTH’s choosingEBTH reserves the right to charge the credit card on file for any moving or disposal charges and will not refund payment for the items.” This includes items for which delivery is refused. Invoice B-*** was available for local pickup in Nashville on 8/Mr*** did not pick the item upDue to its size and difficulty to move, the piece is considered forfeit by abandonmentMr*** has been charged $for this, as he is still responsible for paymentInvoice B-*** was available to be picked up on 8/in Blue Ash, OHSince Mr*** did not attend this pickup, shipping was booked and he was charged $Invoice B-*** has partially shipped to Mr***The assortment of watches will ship soonThe industrial pulley was shipped on 7/and Mr*** refused delivery on 8/It was returned to EBTH on 8/This item will not be reshipped and Mr*** will not be refunded for shipping, as it is considered forfeit by abandonmentIf Mr*** refuses delivery of the other two items, they will not be reshipped and he will not be refunded shipping for the same reason. When EBTH.com,LLC was established as a business, we created a set of terms and conditions to protect the interests of our buyers, our sellers, and EBTHThese can be reviewed in full at www.ebth.com/termsMr*** has shown a refusal to work with EBTH within the terms and conditions and, therefore, his account has been permanently suspended. We are unable to refund Mr***, per our terms and conditionsWe consider this matter resolved. Thank you for your consideration,EBTH
Hello,We are researching this item as it was listed as "delivered" by our vendor We will find a way to make this right I can understand your frustration We will be calling tomorrow if that is acceptable?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for the opportunity to further respond to these concerns. EBTH is a fully licensed auction houseWe operate within all state and local guidelines where we have marketsAs such, we do not “harbor thieves” or commit fraud or theft in any wayWhen an item goes missing, as happened in this case, a compensation is made comparable to what the item could have sold for on our websiteWe have shared the comparable items we used to determine these prices with Mr***The comparable prices for the *** Soundbar are as followsThe average amount of these three prices is $88, which is the amount refunded. ***-***-SOUND-BAR $75***-***-SOUND-BAR-WIRELESS-SUBWOOFER $60***-WIRELESS-***-SOUND-BAR $130According to the contract, included below, we were to sell eleven sterling silver platesIf Mr*** is interested, we can sell the ten plates for him. The *** speakers were pulled because the photos were not up to brand standards and we wished to maximize a return for our clientWe pulled them when his initial sale was live so we can rephotograph and relist them, allowing them to be live for full days. The credit request for the *** *** watch has been submitted and is being processed. The *** watch went from Mr*** home, directly to our Jewelry department in ***From there it was passed to our Solutions team, who packed it up to send to the project manager in *** who returned it to Mr***The watch was inspected by our GIA graduate gemologist as well as by our certified watch maker at *** * *** They determined it was fake based on the model and serial number, as well as wear to the plating. Our catalogers are highly trained in writing accurate descriptionsEvery piece we sell is assessed, tested, and verified prior to being soldThat Mr*** maintains the working condition of an item does not mean that is the correct working conditionOur catalogers and attribution specialists describe items as they find themAdditionally, those teams are overseen by a team of expert editors and all jewelry is examined by GIA graduate gemologists. Some of Mr*** items were pulled from his sale to be sold in other sales, but he has received credit and invoices for all of those additional itemsWe have done everything we can to operate in a manner that is transparent to our clientsWe have accepted responsibility when we have made a misstep and acted to best correct those errors where appropriate. Again, we would like to reiterate that EBTH does millions of dollars in business every yearWe process tens of thousands of items and thousands of sales. At this point, if the Revdex.com needs any further information, we are happy to provide it. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns.The warehouse in Baltimore still has this itemThey have a team on site at * *** *** *** *** * *** ** *** this week, Feb 13-17, from am to pmWe ask that Ms*** confirm via the Revdex.com so we can let the warehouse staff
know to expect her. We apologize for not returning her emailsWe could not find them in our ticketing system. Thank you for your consideration,EBTH
Hello:When reviewing the account, invoice *** was paid in cash The customer took possession of of the glasses for the $lot Since it was paid in cash, we gave her $off her next purchase *** was the second invoice The customer couldn't make the scheduled
pick up time As an estate sale company, we have tight deadlines to clear out a home, unlike a retail facility We offered a pickup for the next day as a customer service offering and she was unable to do this as well Based on our terms and conditions, we ship the items that are not picked up Thank you.EBTH
Hello,When researching this with customer service, the customer's concern is correct We have pulled the item from the sale and sending to her We did respond to her concerns and we were waiting for a response from the market We have the item being shipped to her
We will be including a $gift card as this error was on our end.Thank you!EBTH
Thank you for the opportunity to respond to these concerns. After careful consideration of Mr***’s response, we have decided to make an exception and allow him to return the watchWe have sent a return label to his email address on fileHe will need to package the watch in the same or similar packaging in which it came, apply the label, and drop it off at his nearest UPS drop-off locationOnce we have received the piece, we will issue him a full refund for the watch, its shipping cost, and the associated sales tax. This is an exception to our policy which we are making to avoid further arbitrationThis watch was not listed as being a men’s watch or a women’s watch, but we accept that Mr*** firmly believes it was a women’s watch listed as a men’s watch. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I was not fully refunded the amount of the tax, insurance how ever EVBTH has stated, there staff was very ruled and had no information for me when I asked questions, regarding merchandice I had purchased. I believe that other complaints valadate how rude they are to customers
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. This pendant has been evaluated by three separate GIA graduate gemologists employed by EBTHEach measured the ring as the mounting permits, as is our standard, to determine the weight of the stoneEach measured the stone at CTWWe stand by this listing, as it was evaluated three separate times by three separate gemologists who each independently found that the stone was the same weight. When EBTH.com, LLC was established as a business, we wrote a set of terms and conditions all of our users are required to agree to before using EBTH, which can be reviewed in full at www.ebth.com/termsThese terms and conditions provide protections for the buyers, the sellers, and EBTHWe ensure that we adhere to these terms and conditions in everything we doWhen a customer consistently refuses to work with us, within the parameters set forth by those terms and conditions, it is often in our best interests to discontinue our business relationship with that customer. Mr*** has made it clear on multiple occasions that he can not work within these parameters, so we have decided to end our business relationship with himWe recognize that he is a good customer and we value his business, but we cannot continue to make exceptions for him that violate our terms and conditionsIn the previous Revdex.com filing, though Mr*** was mistaken regarding the shipping method and cost, we recognized that he is a good customer and we were able to ship him the items using his preferred method, absorbing the additional costIn this instance, we cannot accept a return for an accurate listingTo do so would penalize the seller of the piece by taking from their final sale proceeds when the stone was assessed accurately. We consider this matter resolved.Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. In cataloging items, EBTH will only include information about an item that is able to be definitely determinedWith the coat in question, though we suspected it was from the late 1980s, we were unable to pinpoint a specific time of creation for the pieceBecause EBTH wasn’t able to determine an exact production.The customer service representatives are not experts in items that are cataloged and sold on EBTHIn her conversation with Ms***, our customer service representative told Ms*** that, according to our fashion team, the piece was likely vintage from the late 1980s, though this is not something we can say for sure. In reviewing Ms***’s conversations with our team, we found three phone calls with the named customer service representativeIn these conversations, the representative did not refer to the coat as “vintage” at any timeIf the Revdex.com requests, we are happy to send these for their review. This piece was listed accurately using all of the information that EBTH had available at the time of catalogingWe consider this matter resolved. Thank you for your consideration,EBTH
Hello [redacted],I'm sorry you are having some challenges here We did respond to your emails Also, the reason they have not shipped is the credit card was declined on the two purchases Please feel free to call customer service at the number listed in the email and we will happily
take care of you I also don't see a block on your account The Customer Service staff can help walk you through how to access your account Thank you!EBTH[redacted] replied days ago (Sun, Jun at 10:PM)to : [email protected]" data-placement="below" rel="hover-popover" data-original-title="" "margin: 0px; padding: 0px border: 0px;">Replied to : [redacted] Hi [redacted],Thank you for contacting EBTH! I see that we notified you on your win on May 27th via email. Unfortunately there is no alternate pick up time for this saleItems must be removed during the scheduled pick up timePer our terms and conditions items that our not picked up during the scheduled pick up time will be sent out for shipping and the credit card on file will be chargedYou may send someone on your behalf to pick up your items or if you do not want to pay shipping you may forfeit the item. Please feel free to contact us with anymore questions or call us at ###-###-#### and one of the customer service specialists will be happy to assist you. Have a great day!Ticket: [redacted]Alexa M.Customer Service SpecialistEverything But The House
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have received the item noted in invoice B[redacted]. I do need to clarify the businesses description of events regarding invoice B[redacted]. There was no address issue, there was a delivery issue by the carrier the businesses uses. I have been waiting for this item since 11/30 when it was returned to the business. At this point I want a credit for the amount of $489.25 made to my credit card. I will consider this issue closed when the refund shows up on my credit card.
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased a vintage [redacted] style desk on 1/23 for $60, invoice B-[redacted]. With shipping and sales tax, her final invoice total was $144.79. This piece was available to be picked up on 1/25 from our local...
facility in [redacted]. Ms. [redacted] opted to have this shipped to her in [redacted], which is a local delivery. Typically, local delivery takes about two weeks from the scheduled pickup date, so Ms. [redacted] should have been contacted by our carrier by approximately 2/8.When EBTH ships items via local delivery, we rely on independently contracted local carriers to pick up, transport and deliver pieces. Ms. [redacted]’s desk was scheduled to be picked up by a local carrier shortly after the scheduled customer pickup. Unfortunately, that carrier did not pick the piece up. Ms. [redacted] contacted our customer service team via chat on 3/5 to inquire as to the status of her piece. On 3/9, she was given the carrier’s direct contact information. At that time, we determined that the carrier had not picked the piece up yet, despite us scheduling another pickup. On 3/20, Ms. [redacted] connected with our customer service team again to inquire about the delivery status of her piece. Our logistics team was able to connect with the carrier, who said they contacted Ms. [redacted] in January regarding delivery. We were unable to confirm this contact, however, and the piece still had not been picked up. On 3/26, EBTH canceled the contract with the carrier upon notification of the receipt of this filing and discontinued business with the carrier. We have booked Ms. [redacted]’s desk with a new carrier and it is scheduled to be picked up Monday 4/2, so she should be contacted early next week. We understand this has been a frustrating experience for Ms. [redacted] and we would like to offer our sincere apologies. We have issued her a shipping refund of $80.44, which is the shipping plus the associated sales tax. Thank you for your consideration. EBTH
Thank you for the opportunity to respond to these concerns. Ms. [redacted] and her boyfriend, [redacted], pur[redacted]d multiple items on his account. They were unable to pick up an item they had pur[redacted]d, so Mr. [redacted] emailed our customer service team. The customer service representative was...
t, at which point his account was banned. Our customer service department is made up of a team of hard working individuals who do as much as they can for our customers and we do not tolerate abusive language towards them. Per our terms of use, “We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.”Following Mr. [redacted]’s account being banned, Mr. [redacted] and Ms. [redacted] repeatedly called and emailed our customer service department. In their conversations, they admitted to knowing that the the mobile app did not force bidders to select a fulfillment option before placing a bid. In these calls, Ms. [redacted] was repeatedly abusive to our staff, including screaming at a customer service supervisor who could not change that the item could only be shipped that she did not believe the supervisor was of the appropriate “pay grade” and that the supervisor “makes nothing.”Ultimately, because our customer service team works hard to help every single customer, a member of that team was able to have our distribution center agree to pull the item that was unavailable for pickup and allow Ms. [redacted] and Mr. [redacted] to pick the item up. This was done as a one time courtesy, as it is logistically impossible for the thousands of items processed at the distribution center to all be made available for pickup. In addition to making this courtesy, the customer service team placed a permanent ban on Mr. [redacted]’s account, as we did not feel a business relationship with him was a productive one. Mr. [redacted]’s account, EBTH user number [redacted], was created on 7/2/17 and banned on 9/6/17. On 9/6/17, [redacted] registered another account, [redacted]. This account was permanently banned on 9/13, following an investigation by our fraud team, because it was associated with Mr. [redacted]’s account. EBTH uses a system called [redacted] to manage all customer data and watch for fraudulent activity. The information associated with each account created is filtered into this system, the data is analyzed and the account is given a score between 0 and 100. This score is based directly on the amount of unique data associated with any given account, including device information and IP addresses. The more data an account has that matches another account, the higher the [redacted] score is, and any account with data matching a banned account gets a higher score. Any [redacted] score over 60 is flagged for review by a member of our fraud team. When Ms. [redacted] created her account on 9/6/17, her [redacted] score was 84. Based on the information provided to us by [redacted], and shown in the screen shots included, both accounts used the same IP address and device to access EBTH. This score caused a flag in the [redacted] system which initiated review by a member of our fraud team. The fraud team member determined that the billing and shipping address associated with each account was the same. Additionally, in reviewing the payment methods, the fraud team member was able to determine that the accounts had the same credit card token issued for each account, indicating the same card was used for both accounts. When credit cards are entered for use on EBTH, our credit card processor issues EBTH a token which we send to them when we need to charge the card. This way, EBTH never has card information for any EBTH user. As can be seen in the screen shots “[redacted] Payment” and “[redacted]” payment, the credit card token, last four digits, billing address, and expiration date information are identical on both accounts. When our team took into consideration the [redacted] score, the matching addresses and card tokenization, and the way in which Ms. [redacted] conducted herself on behalf of Mr. [redacted], they decided to permanently ban her account. Upon receipt of this filing, we reviewed this incident and have decided to allow the ban to stand. Based on the dismissive language Ms. [redacted] uses in this filing, it is clear that she is not interested in working with EBTH within the terms and conditions or the terms of use. As previously stated, per the terms of use, “We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.”Our terms of use can be reviewed in full at www.ebth.com/terms-of-use and our terms and conditions can be reviewed in full at www.ebth.com/terms. Thank you for your consideration,EBTH
unable to accommodate an alternate pickup by Mr. [redacted]. After several emails, he called the customer service representative an i
Hello **,We have reviewed your concern submitted to the Revdex.com We have a limited amount of time to have items out of a home When a customer doesn't come to pithe items, we have to transfer or ultimately ship the items to the customer Based on your tickets, we held the items
for over days and informed you the office hours when you could pick up No calls or emails were responded to by you from our staff We typically hold the items for days and then the items are forfeited and resold Please see the communications with our team to see the timeline of events Thank you.EBTH things I bought[redacted] reported days ago (Tue, Jul at 11:AM) via Portal Meta" data-placement="below" rel="hover-popover" data-original-title="" "margin: 0px; padding: 0px border: 0px;">I was unable to pick up my things I have sent several emails How do I get my things that I boughtIf I am not able to get my things I would like a refund p-leaseA[redacted] replied days ago (Thu, Jul at 5:PM)to : [redacted][email protected]" data-placement="below" rel="hover-popover" data-original-title="" "margin: 0px; padding: 0px border: 0px;">Replied to : [redacted] Hi **,Thank you for contacting EBTHI apologize for the delayI have talked with our team lead in Louisville and they still have your itemsHe will be reaching out to you to coordinate a pick up date.I hope this helps, and again apologize for the confusionIf there is anything else I can do to help, please let me knowKeep an eye our for contact from Louisville.Ticket: [redacted]Thank you and have a great day,[redacted]. Customer Service SpecialistA[redacted] added a public note days ago (Tue, Jul at 8:AM)i STILL HAVE NOT HEAD FROM YOU LOCAL PERSON AND I JUST SAY THINGS I BOUGHT IN ANOTHER ACTIONC[redacted] added a private note days ago (Tue, Jul at 12:PM)Merged from ticket 212448Subject: still have not heard from your local sales person Description:NOT HAPPY ABOUT THIS[redacted] #THINGS I BOUGHT [redacted] replied days ago (Tue, Jul at 5:PM)to : [redacted][email protected]" data-placement="below" rel="hover-popover" data-original-title="" "margin: 0px; padding: 0px border: 0px;">Replied to : [redacted] Hi **,Thanks for reaching out to us Per your invoice history, it appears as though you were contacted multiple times about picking up this item before it was ultimately forfeited At that point, the item reverts back to being EBTH property and is currently being resold We have paid the original seller, for that reason, we are unable to offer a refund on this item Please let us know if you have any other questions Thank you.Ticket: [redacted]Customer Service Team LeadA[redacted] replied days ago (Tue, Jul at 6:PM)Subject : Re: things I boughtto : [email protected]" data-placement="below" rel="hover-popover" data-original-title="" "margin: 0px; padding: 0px border: 0px;">to : [redacted] I have not one time been contacted except when I reached out to youI was told you would be contacting me , that has not happen.A[redacted] replied days ago (Tue, Jul at 6:PM)Subject : Re: things I boughtto : [email protected]" data-placement="below" rel="hover-popover" data-original-title="" "margin: 0px; padding: 0px border: 0px;">to : [redacted] So this is really just a scam, man was I fooled. [redacted] replied days ago (Wed, Jul at 2:PM)to : [redacted][email protected]" data-placement="below" rel="hover-popover" data-original-title="" twipsy-content-set="true" "margin: 0px; padding: 0px border: 0px;">Replied to : [redacted] Mr[redacted],Thank you for reaching outI apologize for the confusionI have reached out to our team in Louisville and they have confirmed that they have attempted to contact you via email and phone several timesYou were sent an email on June letting you know that this invoice needed to be picked up or it would be forfeitedI contacted our Project Manager in Louisville on your behalf on July and he called you that week to coordinate pickup. Unfortunately, it has been a month since we contacted you about the need to pick up your items and they still have not been picked up from the Louisville warehouseTherefore, the Metal Frame Patio Chairs, Fire Pit, and Side Table was forfeited due to the delay in pick upYour other items are still available at the warehouse for pick up, but they will only be available until Friday, July The warehouse is located at Bluegrass Parkway, Louisville, KY and will be open 10am-4pm today, tomorrow, and Friday.I apologize for the inconvenienceIf you have any questions, please refer to our Terms of Use listed on EBTH.com, specifically the "Failure to Pick Up Items" section.Ticket: [redacted]Thank you,[redacted] Customer Service SpecialistA[redacted] rated this ticket a day ago (Thu, Jul at 1:PM)Hated ItI never heard from the local people.ON 07/13/2016, [redacted] SAIDbeing re-sold RemoveON 07/07/2016, [redacted] SAID...[redacted] contacting for pickup RemoveON 06/15/2016, [redacted]SAID...emailed to pick up by 6/21/or forfeitACTIONSTATEDETAILSTIMESTAMP[redacted]sentThanks for your payment for Invoice #B-1701959!BuyerInvoice #1701959Sent by SystemFriday, June 3rd @ 9:25am EDT[redacted]sentInvoice #B-is ready to goCheck out now.BuyerInvoice #1701959Sent by SystemMonday, May 30th @ 10:01am EDT[redacted]sentYou won on EBTH!BuyerInvoice #1701959Sent by SystemThursday, May 26th @ 10:06pm EDT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---Please see attached the requested photos from the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have repeatedly asked the business to refund my money, as I no longer want the item due to the untimeliness of shipment. I understand that certain delays may cause shipping time to extend beyond their quoted 10 days, but I believe that 8+ weeks is a completely unreasonable timeframe. There were no delivery attempts made and no notices left on my door. Additionally, the business responded by saying that the purchase price of the ring was $425, however, including taxes and shipping costs, the total is $488.67. Please review the attached invoice for reference of purchase date and amount.The acceptable resolution would be to refund the full purchase price of the item in the amount of $488.67.
Regards,
[redacted]