We are sorry to hear that you continue to have trouble receiving your refund. As we have mentioned in our return policy ([redacted]) we can only refund back to the original payment method. Unfortunately we do not have the ability to refund to a different card, different account, or different payment method.
If you paid with a prepaid card or gift card, most issuers are able to process your refund back to the original card. Even if the original card is missing, the issuer may be able to create a new card linked to the same account if you have retained your card number and receipts (you may use Wish's email confirmations as your receipts). Please contact your card issuer for more information.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We apologize for the confusion and inconvenience of this issue. We have gone ahead and...
issued a refund for order [redacted]. Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 5, 2015/04/02) */
Hello,
Sorry for the confusion on this issue. We have refunded this item for you; please allow 5-7 days for this refund to return to return to your original payment method.
Thanks,
Wish Support
Initial Consumer Rebuttal...
/* (2000, 7, 2015/04/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'll except for now until I receive the entire refund.
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. It appears this order did not properly go through...
on Wish. If you are seeing a charge on your account, please contact your bank. Make sure that you have the 16-figure iDEAL transaction number listed in your account balance.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. According to our records, I can...
see the $21 charge is for order [redacted] placed on April 11, 2017. You can view this order by logging in via email, [redacted], into the Wish App.
However, the items ordered were not oil diffusers. I can see the following were ordered:
- Premium Washable Male and Female Dog Diapers of Durable Doggie Diapers for Pets,Cute Dogs
- Dog Diaper Pet Puppy Cotton Underwear Pants (small, camouflage)
- Dog Diaper Pet Puppy Cotton Underwear Pants (small, blue)
- Pet Dog Sanitary Pant Puppy Cartoon Short Panty Diaper Underwear (medium, pink)
- Pet Dog Sanitary Pant Puppy Cartoon Short Panty Diaper Underwear (medium, red)
- Pet Dog Sanitary Pant Puppy Cartoon Short Panty Diaper Underwear (medium, yellow)
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Complaint: [redacted]I am rejecting this response because:This is my address it's on my profile. My card number and my name only is on the card. Also there was a pin number to use this card. I didn't place the orders.And also no merchandise was delivered to this address.I don't see what you having a name and address has to do with a business stating it was ordered from this address. Was the name used on my profile NO was there another name besides my name on the card NO. Had I stated to WISH to allow any the person to used the I had on my profile NO. Merchandise wasn't ordered and wasnt received
.
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for the frustration. For a refund of the item, please return your...
product to this address along with the tracking number of the item returned.
Wish Returns Center[redacted]
Please be aware that we do not refund, reimburse or cover return shipping at this time.
Once we have received the item, we will be happy to refund you.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Teamwww.wish.com/help
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are...
looking forward to helping you resolve this issue.According to our records, your order #[redacted] was canceled on 12/1/2015. This means that the payment for this order was never captured, any pending transaction should have fallen off of your statement. Should you still see this charge on your account, we suggest contacting your financial institution for more information. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Best Regards,Wish Customer Support Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone...
ahead and refunded you for the following orders from order [redacted]:
- New Arrival DIY Round Moonstone Natural Stone Bead Jewelry Accessories For Necklace/Bracelet 12mm
- New Arrival DIY Round Moonstone Natural Stone Bead Jewelry Accessories For Necklace/Bracelet 8mm
- New Arrival DIY Round Moonstone Natural Stone Bead Jewelry Accessories For Necklace/Bracelet 10mm
- 5x8mm Natural Moonstone Round opal beads Jasper Jewelry making design Loose Beads 15inch
Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Complaint: [redacted]I am rejecting this response because:they are requesting the same information that I've sent them several times.I am sending request information once again. Yes last for numbers are correct.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/07/09) */
Hi [redacted],
We're so sorry to hear about this! We'd like to refund you for this order, but we are unable to locate your Wish account using the information provided here. Please email Wish support at [redacted]@wish.com with your user ID#,...
order ID#, or Wish email address so we may refund your account.
Thank you,
The Wish Team
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]I am rejecting this response because: I was told by email from a person named "[redacted]" that a credit would be issued immediately. That was after my initial email asking where is my stuff? At no point was I ever told that my shipment wouldn't arrive until November until I was notified that my shipment was sent out. This is unacceptable service and for that reason I AM DEMANDING A FULL REFUND IMMEDIATELY!!Sincerely,[redacted]
Hello [redacted],
We’re unfortunately unable to reverse the block on your account. Wish reserves the right to block accounts for various reasons. Reasons for a blocked account may include: payment issues, suspected fraud, irregular refund requests or other factors that signal a breach of our Terms of Service. We’re unfortunately unable to provide the exact reason your account was blocked.
To learn more, please visit: [redacted].
I apologize we’re unable to reverse the decision and appreciate your understanding.
As previously mentioned, I would be happy to process any other refund requests. For each item you would like to refund, please provide:
The order number
The name of the item
A reason for the refund
A picture of the item you received showing any defects etc.
Wish Customer Support Team[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Apologies for any inconvenience. To verify, is it the "New Metro Angry Mama Microwave...
Cleaner Steam Cleaners" that has not arrived from order [redacted]?Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But, the payment will be released in 04-15-2017 , So till I fully see the balance in my account I would like to hold the complaint open .
Once The payment loaded to my account I will close this complaint.
Initial Business Response /* (1000, 5, 2015/02/20) */
Hello,
Apologies for the inconvenience. It appears PayPal has placed a hold on these funds.
If you have opened a dispute it will prevent us from automatically refunding you directly through Wish. In addition, PayPal disputes can...
take up to 30 days to resolve, but an automatic refund through Wish will take 2-3 business days. We would love to help you resolve this issue but we are unable to take any further actions on your transaction while the dispute is in place. If you would like further assistance on this issue, please contact PayPal to remove the dispute.
Thank you,
Wish Dispute Resolution
Hello [redacted],
We are sorry to hear that you continue to have trouble receiving your refund. As we have mentioned in our return policy ([redacted]) we can only refund back to the original payment method. Unfortunately we do not have the ability to refund to a different card, different account, or different payment method.
If you paid with a prepaid card or gift card, most issuers are able to process your refund back to the original card. Even if the original card is missing, the issuer may be able to create a new card linked to the same account if you have retained your card number and receipts (you may use Wish's email confirmations as your receipts). Please contact your card issuer for more information.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We apologize for the confusion and inconvenience of this issue. We have gone ahead and...
issued a refund for order [redacted]. Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 5, 2015/04/02) */
Hello,
Sorry for the confusion on this issue. We have refunded this item for you; please allow 5-7 days for this refund to return to return to your original payment method.
Thanks,
Wish Support
Initial Consumer Rebuttal...
/* (2000, 7, 2015/04/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'll except for now until I receive the entire refund.
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. It appears this order did not properly go through...
on Wish. If you are seeing a charge on your account, please contact your bank. Make sure that you have the 16-figure iDEAL transaction number listed in your account balance.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. According to our records, I can...
see the $21 charge is for order [redacted] placed on April 11, 2017. You can view this order by logging in via email, [redacted], into the Wish App.
However, the items ordered were not oil diffusers. I can see the following were ordered:
- Premium Washable Male and Female Dog Diapers of Durable Doggie Diapers for Pets,Cute Dogs
- Dog Diaper Pet Puppy Cotton Underwear Pants (small, camouflage)
- Dog Diaper Pet Puppy Cotton Underwear Pants (small, blue)
- Pet Dog Sanitary Pant Puppy Cartoon Short Panty Diaper Underwear (medium, pink)
- Pet Dog Sanitary Pant Puppy Cartoon Short Panty Diaper Underwear (medium, red)
- Pet Dog Sanitary Pant Puppy Cartoon Short Panty Diaper Underwear (medium, yellow)
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team,
[redacted]
Complaint: [redacted]I am rejecting this response because:This is my address it's on my profile. My card number and my name only is on the card. Also there was a pin number to use this card. I didn't place the orders.And also no merchandise was delivered to this address.I don't see what you having a name and address has to do with a business stating it was ordered from this address. Was the name used on my profile NO was there another name besides my name on the card NO. Had I stated to WISH to allow any the person to used the I had on my profile NO. Merchandise wasn't ordered and wasnt received
.
Sincerely,[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for the frustration. For a refund of the item, please return your...
product to this address along with the tracking number of the item returned.
Wish Returns Center[redacted]
Please be aware that we do not refund, reimburse or cover return shipping at this time.
Once we have received the item, we will be happy to refund you.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Teamwww.wish.com/help
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are...
looking forward to helping you resolve this issue.According to our records, your order #[redacted] was canceled on 12/1/2015. This means that the payment for this order was never captured, any pending transaction should have fallen off of your statement. Should you still see this charge on your account, we suggest contacting your financial institution for more information. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Best Regards,Wish Customer Support Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone...
ahead and refunded you for the following orders from order [redacted]:
- New Arrival DIY Round Moonstone Natural Stone Bead Jewelry Accessories For Necklace/Bracelet 12mm
- New Arrival DIY Round Moonstone Natural Stone Bead Jewelry Accessories For Necklace/Bracelet 8mm
- New Arrival DIY Round Moonstone Natural Stone Bead Jewelry Accessories For Necklace/Bracelet 10mm
- 5x8mm Natural Moonstone Round opal beads Jasper Jewelry making design Loose Beads 15inch
Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team
Complaint: [redacted]I am rejecting this response because:they are requesting the same information that I've sent them several times.I am sending request information once again. Yes last for numbers are correct.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/07/09) */
Hi [redacted],
We're so sorry to hear about this! We'd like to refund you for this order, but we are unable to locate your Wish account using the information provided here. Please email Wish support at [redacted]@wish.com with your user ID#,...
order ID#, or Wish email address so we may refund your account.
Thank you,
The Wish Team
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]I am rejecting this response because: I was told by email from a person named "[redacted]" that a credit would be issued immediately. That was after my initial email asking where is my stuff? At no point was I ever told that my shipment wouldn't arrive until November until I was notified that my shipment was sent out. This is unacceptable service and for that reason I AM DEMANDING A FULL REFUND IMMEDIATELY!!Sincerely,[redacted]
Hello [redacted],
Thank you for contacting Wish. Due to company policy, we will not be able to remove the block from your account at this time.
If you need assistance with any of your current orders, please provide the following for each item:
1. The Transaction #
2. The Name of the item
3. A photo of the item if you have received it
4. The issue you're having
[redacted]
Wish Customer Support Team
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]
Here is the remaining order numbers;
Black and Silver Titanium Ring - [redacted]
Black Skull Ring - [redacted]Sincerely, [redacted]
Hello [redacted],
We’re unfortunately unable to reverse the block on your account. Wish reserves the right to block accounts for various reasons. Reasons for a blocked account may include: payment issues, suspected fraud, irregular refund requests or other factors that signal a breach of our Terms of Service. We’re unfortunately unable to provide the exact reason your account was blocked.
To learn more, please visit: [redacted].
I apologize we’re unable to reverse the decision and appreciate your understanding.
As previously mentioned, I would be happy to process any other refund requests. For each item you would like to refund, please provide:
The order number
The name of the item
A reason for the refund
A picture of the item you received showing any defects etc.
Wish Customer Support Team[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Apologies for any inconvenience. To verify, is it the "New Metro Angry Mama Microwave...
Cleaner Steam Cleaners" that has not arrived from order [redacted]?Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But, the payment will be released in 04-15-2017 , So till I fully see the balance in my account I would like to hold the complaint open .
Once The payment loaded to my account I will close this complaint.
Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/02/20) */
Hello,
Apologies for the inconvenience. It appears PayPal has placed a hold on these funds.
If you have opened a dispute it will prevent us from automatically refunding you directly through Wish. In addition, PayPal disputes can...
take up to 30 days to resolve, but an automatic refund through Wish will take 2-3 business days. We would love to help you resolve this issue but we are unable to take any further actions on your transaction while the dispute is in place. If you would like further assistance on this issue, please contact PayPal to remove the dispute.
Thank you,
Wish Dispute Resolution
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]