I’m following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and I’m looking forward to helping you resolve this issue.
For the fastest service, please request refunds for each item you...
would like to refund or return from your Order History page.
If you're having trouble with this, I would be happy to process any refund requests you have. For each item you would like to refund, please provide:
* The order number
* The name of the item
* A reason for the refund
* A picture of the item you received showing any defects etc.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Again, NO THAT IS NOT MY ADDRESS! THAT IS MY DAUGHTERS NAME AND NOT OUR ADDRESS. WE LIVE AT [redacted]! THIS IS OVER 2 MTHS NOW WHICH MEANS YOU HAVE RECEIVED THE MERCHANDISE BACK FROM WHERE EVER YOU DELIVERED IT TOO. I DO NOT LIVE THERE!!!! Neither does my 17 yr old daughter!Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Complaint:[redacted]I am rejecting this response because:
I never put in an order for the amount of $81.47 which was pulled from my account And wish knows I didn't put in that order as they keep saying there's no order so I can not go in and ask for a refund when there is no order but they still took my money.Sincerely,[redacted]
We’re unfortunately unable to reverse the block on your account. Wish reserves the right to block accounts for various reasons. Reasons for a blocked account may include: payment issues, suspected fraud, irregular refund requests or other factors that signal a breach of...
our Terms of Service. We’re unfortunately unable to provide the exact reason your account was blocked.
To learn more, please visit: [redacted]
I apologize we’re unable to reverse the decision and appreciate your understanding.
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We are so sorry that you did not yet receive a refund for your items that were...
misrepresented. If you can provide us with the transaction ID we can certainly look into the status of your refund. Thank you so much for your assistance. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Best Regards,Wish Customer Support Team
[redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience and confusion. Unfortunately we are unable to issue a refund at this time. If your item does not arrive by the estimated delivery date of November 6, please re-open the ticket, and we will take the appropriate action. You may view our return policy here[redacted]
Please note that the estimated delivery date is clearly stated on the checkout page before purchasing.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you...
being a Wish customer and are looking forward to helping you resolve this issue.
If you would please upload a photo of the 5.0" Inch Phone Android4.4 3.0MP Camera 2800mAh 1G+8G Smart Phone showing the issue, we'll go ahead and process a refund for your purchase. You don't need to return the item, we apologize again for the inconvenience and look forward assisting you further.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [email protected]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. First off, we want to thank you for being a customer here at Wish and we want to help resolve this issue for you as much as we can.Regarding order #[redacted],...
"Smart Electric Self Balancing Scooter Hover Board Unicycle Balance 2 Wheels" has been fully refunded back to you. We're unfortunately unable to provide reimbursement for return shipping. However, we're happy to offer a credit to your Wish account as compensation for your shipping. The credit works on all merchandise, except shipping costs.As soon as you let us know, we're happy to credit your Wish account for the return shipping expenses. Your total credit will be $50 and will show up instantly. Please let me know if you're okay with this and we'll apply it instantly.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding.Wish Customer Support Team[redacted]
Hello [redacted],I wanted to follow up on your Revdex.com complaint. After taking a look at your account, it looks like order [redacted] was successfully refunded to you. Your refund may look different depending on the financial institution you paid through, so if you're having trouble locating...
your refund, please contact your financial institution for assistance using the confirmation of the refund we have attached to this email.The refund has been issued to the card ending in [redacted].We still have merchants selling hoverboards that can be found here: [redacted]I hope this resolves your issue, but if you have any other questions, please feel free to let us know and we're more than happy to help.Wish Customer Support Team[redacted]
Thanks for following-up! We apologize for any inconvenience this has caused. As it is, we can only refund your money to your original payment method and we are unable to issue refunds to a different card, different account, or different payment method. This is also indicated in Wish's refund policy, which you can review at [redacted]
If your card was canceled, lost or has expired, please contact your bank to inform them of the incoming refund and provide the necessary information to re-route the payment to your new card or bank. If only your card number or expiration date has changed, your bank should be able to handle this internally.
We hope this helps, but please don't hesitate to let us know if you have any other questions. Thank you for your understanding.
[redacted]
Wish Customer Service Team
Initial Business Response /* (1000, 5, 2014/12/16) */
Hello [redacted],
Sorry for the confusion on this issue. It appears that some of your support questions were responded to on order ID XXXXXb8ace522d2ade362fe6. We've responded to all of them with the correct answer, which is the following:...
if you are unsatisfied with your items, please send them back to Wish at the address provided in the support question. When say you have returned these items, we will offer you a refund. However, please keep in mind it may take a few days as we are experiencing a high number of support requests due to the holidays.
However, we see no support questions have been submitted for order ID XXXXXXc0fXXXXXXf17a51ded. Please submit order questions for the items you are missing or feel unsatisfied by. We will be able to resolve your issues there, or consider your refund eligibility. However, as previously noted, please keep in mind it may take a few days as we are experiencing a high number of support requests due to the holidays.
For additional assistance, please contact [redacted]@wish.com.
Thank you.
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 12, 2015/01/15) */
This acct should not be closed I have not recevied all my money I have only received 15.00 thats it and thats all... I have waited for someone to reply back to me which they finally did on 01/03/2014.... still not giving me a refund... I also have to pay for shipping and ndeling to send there items back, they where aweful with smells and they where not the correct size I am asking o have the case reopened. this people are a repoff
Final Business Response /* (4000, 14, 2015/01/21) */
Hello,
Here is your refund information for the order ID XXXXXb8ace522d2ade362fe6 and XXXXXXc0fXXXXXXf17a51ded.
These items were refunded back to your Google Wallet:
Amount:
$111.60 USD
Refunded:
$111.60
Fee:
$0.00 Info
Date:
2014/11/27 07:26:56
Status:
Refunded
Description:
XXXXXXc0fXXXXXXf17a51ded
Amount:
$97.20 USD
Refunded:
$97.20
Fee:
$0.00 Info
Date:
2014/11/27 06:56:10
Status:
Refunded
Description:
XXXXXb8ace522d2ade362fe6
For more information, please contact Google Wallet.
Thanks,
Wish Support
Complaint: [redacted]I am rejecting this response because:I have a family member going through the same thing with this company right now and I don't understand how two items from two different merchants can get lost this makes no sense. I have ordered one other item from you guys the other day which is a computer mouse and if I do not receive this item either I will never order from this company again and I will make sure to spread the word about how this company works and how you will not get what you order. This situation with this company is happening too frequently. You will lose loyal customers with this kind of service.Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much!Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/01/21) */
Hello,
According to our records, this item has been refunded. Here is the refund information back to the card ending in [redacted]:
Amount:
$76.00 USD
Refunded:
$29.00
Fee:
$1.31 Info
Date:
2014/11/24 11:06:46
Status:
Partially...
Refunded
Description:
XXXXXXc547d0bb0f1bd09ba2
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no deposit in my account ending#[redacted] for 29.00.
thanks
Final Business Response /* (4000, 10, 2015/01/26) */
Hello,
Per our records, the item "Black White Long Sleeve Houndstooth Coat" as part of order ID XXXXXXc547d0bb0f1bd09ba2 was refunded to the card ending in [redacted] on 12/03/2014. Please contact your bank or payment processor for more information; however, please also keep in mind that we cannot take further action on this item as our records indicate it has been refunded.
Thanks,
Wish Dispute Resolution
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Sorry to hear that the item was counterfeit. It looks like a full refund has been...
issued for order [redacted], "512GB 256GB class Micro Sd card capacity TF memory card reader high quality".This transaction has been refunded through [redacted]. We have attached a record of this refund. Here is the [redacted] Transaction ID: [redacted] associated with your order.If you need help locating your refund, please contact [redacted] support with your [redacted] Transaction ID and the record of your refund that we attached to this email. [redacted] can provide you with more information about your order and can help you confirm that Wish issued you the refund.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 6, 2015/07/09) */
Hi [redacted],
We're so sorry to hear this frustration! We'd like to let you know that we've located these fraudulent charges and refunded your account on July 8, 2015. We have replied to your initial email to Wish support at...
[redacted]@wish.com with proof of your refund.
If you have any questions, please do not hesitate to reply to let us know at [redacted]@wish.com.
Thank you,
The Wish Team
Initial Consumer Rebuttal /* (2000, 8, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree! They...(WISH)...agreed to refund my money....that's good enough...thank you...Revdex.com OF THE BAY AREA
Complaint: 11443433I am rejecting this response because:My bank told me they will handle it since I started a refund request through them, but it's not only one order I tried to return, it's like 5 or 6.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/01/22) */
Hello,
Sorry for the confusion on this issue. It appears while there questions submitted for some of these items, they were not re-opened to make a refund request. Thus, no refund was ever processed for these items. However, because...
these items have opened questions, I will be able to refund them for you at this time.
We have now processed a refund for the following items:
-Hot Women Slim Houndstooth Black White Geometric Print Pant Tight Leggings
-Fashion Long Sleeve Turn-Down Collar Pullover Cotton Striped Womens Blouses Batwing Tee
However, for the rest of your items, we do not see qusetions submitted. Thus, no refund can be processed. If you would like to contact Wish to cancel an item or you would like to request a refund, you can do so by going to your order history, select the item in question, and clicking the big blue "Request a refund" button. (If these directions are not sufficient, please feel free to contact [redacted]@wish.com.)
Please let us know if you have any further questions by contacting us at [redacted]@wish.com.
Thanks,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still no refund and they are only mentioning 2 items out of my whole entire order. they keep emailing me to go back on to their website that doesn't work to process this.
Final Business Response /* (4000, 9, 2015/02/06) */
Hello,
Sorry for the confusion on this issue. It appears 3 of the items in this order have already been refunded. Here is the refund to the card ending in [redacted]:
Refund Information
Refund Transaction ID [redacted]
Refund Amount $21.00 USD
Refund Status Settled Refund
Date02/03/XXXX XX:XX AM PST
Refund Transaction ID [redacted]
Refund Amount $4.00 USD
Refund Status Settled Refund
Date01/22/XXXX XX:XX PM PST
Refund Transaction ID [redacted]
Refund Amount $7.00 USD
Refund Status Settled
Refund Date01/22/XXXX XX:XX PM PST
However, it does not appear you have submitted a question for any of the other items in this order. To do so, please go to your order history and click the big blue "Request a Refund" button, then select the items you are unsatisfied with.
If these directions are not clear, or are you are unable to follow them for any reasons, please email [redacted]@wish.com with more detail on which part of the directions are unclear so we can help you further.
Thanks,
Wish Dispute Resolution
Final Consumer Response /* (4200, 11, 2015/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've done the process above over 10 times now. they have received the request for all items and I have all the emails to prove it. They need to refund my money immediately
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello [redacted],
I’m following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and I’m looking forward to helping you resolve this issue.
For the fastest service, please request refunds for each item you...
would like to refund or return from your Order History page.
If you're having trouble with this, I would be happy to process any refund requests you have. For each item you would like to refund, please provide:
* The order number
* The name of the item
* A reason for the refund
* A picture of the item you received showing any defects etc.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
Again, NO THAT IS NOT MY ADDRESS! THAT IS MY DAUGHTERS NAME AND NOT OUR ADDRESS. WE LIVE AT [redacted]! THIS IS OVER 2 MTHS NOW WHICH MEANS YOU HAVE RECEIVED THE MERCHANDISE BACK FROM WHERE EVER YOU DELIVERED IT TOO. I DO NOT LIVE THERE!!!! Neither does my 17 yr old daughter!Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Complaint:[redacted]I am rejecting this response because:
I never put in an order for the amount of $81.47 which was pulled from my account And wish knows I didn't put in that order as they keep saying there's no order so I can not go in and ask for a refund when there is no order but they still took my money.Sincerely,[redacted]
Hello [redacted],
We’re unfortunately unable to reverse the block on your account. Wish reserves the right to block accounts for various reasons. Reasons for a blocked account may include: payment issues, suspected fraud, irregular refund requests or other factors that signal a breach of...
our Terms of Service. We’re unfortunately unable to provide the exact reason your account was blocked.
To learn more, please visit: [redacted]
I apologize we’re unable to reverse the decision and appreciate your understanding.
[redacted]
Wish Customer Support Team
[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We are so sorry that you did not yet receive a refund for your items that were...
misrepresented. If you can provide us with the transaction ID we can certainly look into the status of your refund. Thank you so much for your assistance. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Best Regards,Wish Customer Support Team
Hello...
[redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience and confusion. Unfortunately we are unable to issue a refund at this time. If your item does not arrive by the estimated delivery date of November 6, please re-open the ticket, and we will take the appropriate action. You may view our return policy here[redacted]
Please note that the estimated delivery date is clearly stated on the checkout page before purchasing.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
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Dear [redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you...
being a Wish customer and are looking forward to helping you resolve this issue.
If you would please upload a photo of the 5.0" Inch Phone Android4.4 3.0MP Camera 2800mAh 1G+8G Smart Phone showing the issue, we'll go ahead and process a refund for your purchase. You don't need to return the item, we apologize again for the inconvenience and look forward assisting you further.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [email protected]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. First off, we want to thank you for being a customer here at Wish and we want to help resolve this issue for you as much as we can.Regarding order #[redacted],...
"Smart Electric Self Balancing Scooter Hover Board Unicycle Balance 2 Wheels" has been fully refunded back to you. We're unfortunately unable to provide reimbursement for return shipping. However, we're happy to offer a credit to your Wish account as compensation for your shipping. The credit works on all merchandise, except shipping costs.As soon as you let us know, we're happy to credit your Wish account for the return shipping expenses. Your total credit will be $50 and will show up instantly. Please let me know if you're okay with this and we'll apply it instantly.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding.Wish Customer Support Team[redacted]
Hello [redacted],I wanted to follow up on your Revdex.com complaint. After taking a look at your account, it looks like order [redacted] was successfully refunded to you. Your refund may look different depending on the financial institution you paid through, so if you're having trouble locating...
your refund, please contact your financial institution for assistance using the confirmation of the refund we have attached to this email.The refund has been issued to the card ending in [redacted].We still have merchants selling hoverboards that can be found here: [redacted]I hope this resolves your issue, but if you have any other questions, please feel free to let us know and we're more than happy to help.Wish Customer Support Team[redacted]
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Hello [redacted]
Thanks for following-up! We apologize for any inconvenience this has caused. As it is, we can only refund your money to your original payment method and we are unable to issue refunds to a different card, different account, or different payment method. This is also indicated in Wish's refund policy, which you can review at [redacted]
If your card was canceled, lost or has expired, please contact your bank to inform them of the incoming refund and provide the necessary information to re-route the payment to your new card or bank. If only your card number or expiration date has changed, your bank should be able to handle this internally.
We hope this helps, but please don't hesitate to let us know if you have any other questions. Thank you for your understanding.
[redacted]
Wish Customer Service Team
Initial Business Response /* (1000, 5, 2014/12/16) */
Hello [redacted],
Sorry for the confusion on this issue. It appears that some of your support questions were responded to on order ID XXXXXb8ace522d2ade362fe6. We've responded to all of them with the correct answer, which is the following:...
if you are unsatisfied with your items, please send them back to Wish at the address provided in the support question. When say you have returned these items, we will offer you a refund. However, please keep in mind it may take a few days as we are experiencing a high number of support requests due to the holidays.
However, we see no support questions have been submitted for order ID XXXXXXc0fXXXXXXf17a51ded. Please submit order questions for the items you are missing or feel unsatisfied by. We will be able to resolve your issues there, or consider your refund eligibility. However, as previously noted, please keep in mind it may take a few days as we are experiencing a high number of support requests due to the holidays.
For additional assistance, please contact [redacted]@wish.com.
Thank you.
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 12, 2015/01/15) */
This acct should not be closed I have not recevied all my money I have only received 15.00 thats it and thats all... I have waited for someone to reply back to me which they finally did on 01/03/2014.... still not giving me a refund... I also have to pay for shipping and ndeling to send there items back, they where aweful with smells and they where not the correct size I am asking o have the case reopened. this people are a repoff
Final Business Response /* (4000, 14, 2015/01/21) */
Hello,
Here is your refund information for the order ID XXXXXb8ace522d2ade362fe6 and XXXXXXc0fXXXXXXf17a51ded.
These items were refunded back to your Google Wallet:
Amount:
$111.60 USD
Refunded:
$111.60
Fee:
$0.00 Info
Date:
2014/11/27 07:26:56
Status:
Refunded
Description:
XXXXXXc0fXXXXXXf17a51ded
Amount:
$97.20 USD
Refunded:
$97.20
Fee:
$0.00 Info
Date:
2014/11/27 06:56:10
Status:
Refunded
Description:
XXXXXb8ace522d2ade362fe6
For more information, please contact Google Wallet.
Thanks,
Wish Support
Complaint: [redacted]I am rejecting this response because:I have a family member going through the same thing with this company right now and I don't understand how two items from two different merchants can get lost this makes no sense. I have ordered one other item from you guys the other day which is a computer mouse and if I do not receive this item either I will never order from this company again and I will make sure to spread the word about how this company works and how you will not get what you order. This situation with this company is happening too frequently. You will lose loyal customers with this kind of service.Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much!Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/01/21) */
Hello,
According to our records, this item has been refunded. Here is the refund information back to the card ending in [redacted]:
Amount:
$76.00 USD
Refunded:
$29.00
Fee:
$1.31 Info
Date:
2014/11/24 11:06:46
Status:
Partially...
Refunded
Description:
XXXXXXc547d0bb0f1bd09ba2
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no deposit in my account ending#[redacted] for 29.00.
thanks
Final Business Response /* (4000, 10, 2015/01/26) */
Hello,
Per our records, the item "Black White Long Sleeve Houndstooth Coat" as part of order ID XXXXXXc547d0bb0f1bd09ba2 was refunded to the card ending in [redacted] on 12/03/2014. Please contact your bank or payment processor for more information; however, please also keep in mind that we cannot take further action on this item as our records indicate it has been refunded.
Thanks,
Wish Dispute Resolution
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Sorry to hear that the item was counterfeit. It looks like a full refund has been...
issued for order [redacted], "512GB 256GB class Micro Sd card capacity TF memory card reader high quality".This transaction has been refunded through [redacted]. We have attached a record of this refund. Here is the [redacted] Transaction ID: [redacted] associated with your order.If you need help locating your refund, please contact [redacted] support with your [redacted] Transaction ID and the record of your refund that we attached to this email. [redacted] can provide you with more information about your order and can help you confirm that Wish issued you the refund.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 6, 2015/07/09) */
Hi [redacted],
We're so sorry to hear this frustration! We'd like to let you know that we've located these fraudulent charges and refunded your account on July 8, 2015. We have replied to your initial email to Wish support at...
[redacted]@wish.com with proof of your refund.
If you have any questions, please do not hesitate to reply to let us know at [redacted]@wish.com.
Thank you,
The Wish Team
Initial Consumer Rebuttal /* (2000, 8, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree! They...(WISH)...agreed to refund my money....that's good enough...thank you...Revdex.com OF THE BAY AREA
Complaint: 11443433I am rejecting this response because:My bank told me they will handle it since I started a refund request through them, but it's not only one order I tried to return, it's like 5 or 6.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/01/22) */
Hello,
Sorry for the confusion on this issue. It appears while there questions submitted for some of these items, they were not re-opened to make a refund request. Thus, no refund was ever processed for these items. However, because...
these items have opened questions, I will be able to refund them for you at this time.
We have now processed a refund for the following items:
-Hot Women Slim Houndstooth Black White Geometric Print Pant Tight Leggings
-Fashion Long Sleeve Turn-Down Collar Pullover Cotton Striped Womens Blouses Batwing Tee
However, for the rest of your items, we do not see qusetions submitted. Thus, no refund can be processed. If you would like to contact Wish to cancel an item or you would like to request a refund, you can do so by going to your order history, select the item in question, and clicking the big blue "Request a refund" button. (If these directions are not sufficient, please feel free to contact [redacted]@wish.com.)
Please let us know if you have any further questions by contacting us at [redacted]@wish.com.
Thanks,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still no refund and they are only mentioning 2 items out of my whole entire order. they keep emailing me to go back on to their website that doesn't work to process this.
Final Business Response /* (4000, 9, 2015/02/06) */
Hello,
Sorry for the confusion on this issue. It appears 3 of the items in this order have already been refunded. Here is the refund to the card ending in [redacted]:
Refund Information
Refund Transaction ID [redacted]
Refund Amount $21.00 USD
Refund Status Settled Refund
Date02/03/XXXX XX:XX AM PST
Refund Transaction ID [redacted]
Refund Amount $4.00 USD
Refund Status Settled Refund
Date01/22/XXXX XX:XX PM PST
Refund Transaction ID [redacted]
Refund Amount $7.00 USD
Refund Status Settled
Refund Date01/22/XXXX XX:XX PM PST
However, it does not appear you have submitted a question for any of the other items in this order. To do so, please go to your order history and click the big blue "Request a Refund" button, then select the items you are unsatisfied with.
If these directions are not clear, or are you are unable to follow them for any reasons, please email [redacted]@wish.com with more detail on which part of the directions are unclear so we can help you further.
Thanks,
Wish Dispute Resolution
Final Consumer Response /* (4200, 11, 2015/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've done the process above over 10 times now. they have received the request for all items and I have all the emails to prove it. They need to refund my money immediately
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]