Initial Business Response /* (1000, 7, 2015/03/25) */
Hello,
Sorry for the confusion. Here are the records for order ID [redacted]
This was refunded to the card ending in [redacted]:
Amount:
$21.00 USD
Refunded:
$9.00
Fee:
$0.56 Info
Date:
2014/09/06...
16:30:54
Status:
Partially Refunded
Description:
[redacted]
Here is the record of the log of changes on this transactions:
$9.00 was refunded to [redacted]@yahoo.com from a $21.00 charge. 2015/03/03 12:00:27
[redacted]@yahoo.com's charge for $21.00 was captured. 2014/09/08 19:37:38
An uncaptured charge for $21.00 was created for [redacted]@yahoo.com. 2014/09/06 16:30:55
Unfortunately, as our records indicate this was refunded, we cannot take additional action on this issue. We apologize if your records do not reflect this change; please feel free to contact your bank or payment processor for more assistance.
Thanks,
Wish Dispute Resolution
Complaint: [redacted]I am rejecting this response because:
No exchanges or refunds? The message I was given is the same copy/paste one we were given prior to when we started getting unsolicited miniature envelopes with nothing in them. This is mail fraud! Upon further research, we discovered that this a scheme that a lot of online retailers use to boost their sales numbers. This is not even close to a matter with my complaint. We did not order anything from this company, and wish to stop getting envelopes from them. It's an annoyance.
Sincerely,[redacted]
Hello [redacted],Sorry to hear about your experience on Wish so far. Rest assured that we have issued you a refund for this order.This transaction has been refunded through PayPal. We have attached a record of this refund. Here is the PayPal Transaction ID: [redacted] associated with your order.If you need help locating your refund, please contact PayPal support with your PayPal Transaction ID and the record of your refund that we attached to this email. PayPal can provide you with more information about your order and can help you confirm that Wish issued you the refund.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted] ([redacted])
Complaint: [redacted]I am rejecting this response because: The issue of an attempt of fraudulent charges on my account, that was traced back to Wish.com, has not been addressed. I had to deal with the hassle of being reissued a debit card and updating all of my accounts with the new number. No one is addressing the fact that I ordered the items on December 4th, received one item on December 18th, the item broke after one hour, I contacted the company the very next day, and never received a response until after I took it to the Revdex.com. No one is addressing the issue that the second item, that I ordered, wasn't received until January 21st. My complaints are not abnormal. If you go to Wish.com Facebook site, you will see other complaints similar to mine: Items broken, Items received months later, Items never received, and accounts with fraudulent charges attempted. This is what needs to be addressed. This is the main issue. This company is a scam. They sell products but don't actually deliver them and then ignore customers who attempt to contact them to resolve the issues.Sincerely,[redacted]
I'd be happy to take a closer look at this for you.
I apologize for the inconvenience but I don't see your purchase on the Wish account associated with this email address. Is it possible you've made an account with another email address?
In order for us to locate your account, could you please provide the following information?
* Order ID (it starts with a 5 and you can find this on your order confirmation email)
* Full name as it appears on your Wish profile
* Last four digits of the credit card used to place the order AND the exact date and amount of the charge in US Dollars
* If you used PayPal please provide the Unique Transaction ID which can be found on your PayPal statement
* If you used Klarna please provide the Klarna reference/statement number, which can be found on your Klarna statement
Once I have more information, I can hopefully get this resolved for you. We'll look out for your reply but please let us know if you have any other questions!
The address it was delivered to, per the post office link YOU sent in this repeat message states it was delivered to [redacted] I LIVE IN [redacted] [redacted]! AS I KEEP STATING! MY DAUGHTER IS A KID! SHE DID NOT GET ANYTHING DELIVERED FROM OVER 2 MILES AWAY! THIS HAS BEEN 2 MTHS OF THIS. I WANT MY MONEY BACK YOU STOLE FOR MERCHANDISE NEVER DELIVERED!Complaint:[redacted]I am rejecting this response because:Sincerely,[redacted]
DON'T BUY ANYTHING FROM WISH[redacted]
CERTAINLY NOT MEMORY CARDS IF ANYTHING YOU CARE ABOUT WILL BE SAVED TO THEM.
I BOUGHT THREE DIFFERENT CARDS (I KNOW, FOOL ME ONCE...), AND PHOTOS WERE LOST ON ALL OF THEM (AS IN VANISHED). IRREPLACEABLE VACATION PHOTOS FROM ITALY.
WISH'S REPLY?: SEND US A PHOTO OF THE ITEM. IT'S BEEN OVER 30 DAYS, SORRY CANT HELP YOU
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
For the fastest service, please reopen request refunds for each item you would...
like to refund or return from your Order History page.
If you're having trouble with this, I would be happy to process any refund requests you have. For each item you would like to refund, please provide:
The order number
The name of the item
A reason for the refund
A picture of the item you received showing any defects etc.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Complaint: [redacted]I am rejecting this response because:
It was a Christmas gift so I had to get it earlier & I/we are not going to open it till that day. With that being said and that it was not open/played because my parents live in [redacted] that this is a bunch of BS. Your company sells pirated copies and if you are not willing to take responsibility for it I guess I will have to go to the proper authorities on this matter. Better start checking your sources/sellers because someone is about to get in trouble with the law.
Sincerely,[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone...
ahead and refunded you for order [redacted] Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone...
ahead and refunded you for order [redacted]. Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Good Day,
To whom this may concern, I would like to report this business " Wish[redacted] ", its headquarters is in San Francisco, CA. Wish[redacted] has been promoting false advertisement to many customers. I recently placed an order for a dress and when the package came, the order is a completely different item from what I ordered.. Now this has happened to me before with Wish and I've spoken to customer care about this and nothing was done. I decided, ok I'll let it slide. I gave them another chance and purchased something else from them. Now I am NOT going to sit and have this happen to me again, I work too hard for my money. Numerous amount of persons that I have spoken with about their experience with WISH have told me the same thing and I do not believe people should be tricked into buying things that are false as this. I would like something to be done about this false advertising game that they are playing. I understand they might be a third party agency however, advise their partners to promote the actual items that they do have to sell to the customers. Please do something about this because it is not fair for people to be putting their trust into a company, spending their money and not getting the kind of quality goods and service that we all deserve. Thank you.
Hello [redacted]e,We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Apologies for any inconvenience. It appears this order did not properly go through on...
Wish. It looks like this order was made using Klarna. If you have any questions about payment or your invoice please contact Klarna support for assistance.Klarna is a payment processor used for Swedish card transactions. Unfortunately Wish does not have a record of the order, so Klarna should have refunded you for the full amount.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I'd be happy to take a closer look at this for you. I apologize for the inconvenience but I don't see your purchase on the Wish account associated with this email address [redacted]). Is it possible you've made an account with another email address?
In order for us to locate your account, could you please provide the following information?
* Order ID (it starts with a 5 and you can find this on your order confirmation email)
* Full name as it appears on your Wish profile
* Last four digits of the credit card used to place the order AND the exact date and amount of the charge in US Dollars
* If you used PayPal please provide the Unique Transaction ID which can be found on your PayPal statement
* If you used Klarna please provide the Klarna reference/statement number, which can be found on your Klarna statement
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you...
being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. According to our records, Pet Dog 100LV Level 300 Yard Electronic Shock Vibra Remote Control Training Collar, from order [redacted] has been fully refunded on September 6, 2017. Please allow 5-10 business days for your refund to process back to your original payment method.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at[redacted] Thank you for your patience and understanding, and thanks for shopping on Wish!
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Can you give me the order number of the item you're having this...
issue with? It should start with a 5 and be 24 characters long. You can find it in your order history and your confirmation email.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being...
a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. According to our records, 20 Pairs Mink Natural Thick False Fake Eyelashes Eye Lashes Makeup Extension, from order[redacted] has been fully refunded on August 21, 2017. Please allow 5-10 business days for your refund to process back to your original payment method.
If this is not the item in question, please let me know the name of the item and order number.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [email protected]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Hello [redacted],
Apologies for any inconvenience. I can confirm that your account has been deleted from our system.
Wish Customer Support Team[redacted]
Hello [redacted],I wanted to follow up regarding your Revdex.com complaint. Sorry for the inconvenience. Unfortunately we are not equipped to process exchanges or resend orders at this time. A refund has been issued already. If you would like to repurchase the item, please search to see if any of the items are still available.I hope this resolves your issue, but if you have any other questions, please feel free to let us know and we're more than happy to help.Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 7, 2015/03/25) */
Hello,
Sorry for the confusion. Here are the records for order ID [redacted]
This was refunded to the card ending in [redacted]:
Amount:
$21.00 USD
Refunded:
$9.00
Fee:
$0.56 Info
Date:
2014/09/06...
16:30:54
Status:
Partially Refunded
Description:
[redacted]
Here is the record of the log of changes on this transactions:
$9.00 was refunded to [redacted]@yahoo.com from a $21.00 charge. 2015/03/03 12:00:27
[redacted]@yahoo.com's charge for $21.00 was captured. 2014/09/08 19:37:38
An uncaptured charge for $21.00 was created for [redacted]@yahoo.com. 2014/09/06 16:30:55
Unfortunately, as our records indicate this was refunded, we cannot take additional action on this issue. We apologize if your records do not reflect this change; please feel free to contact your bank or payment processor for more assistance.
Thanks,
Wish Dispute Resolution
Complaint: [redacted]I am rejecting this response because:
No exchanges or refunds? The message I was given is the same copy/paste one we were given prior to when we started getting unsolicited miniature envelopes with nothing in them. This is mail fraud! Upon further research, we discovered that this a scheme that a lot of online retailers use to boost their sales numbers. This is not even close to a matter with my complaint. We did not order anything from this company, and wish to stop getting envelopes from them. It's an annoyance.
Sincerely,[redacted]
Hello [redacted],Sorry to hear about your experience on Wish so far. Rest assured that we have issued you a refund for this order.This transaction has been refunded through PayPal. We have attached a record of this refund. Here is the PayPal Transaction ID: [redacted] associated with your order.If you need help locating your refund, please contact PayPal support with your PayPal Transaction ID and the record of your refund that we attached to this email. PayPal can provide you with more information about your order and can help you confirm that Wish issued you the refund.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted] ([redacted])
Complaint: [redacted]I am rejecting this response because: The issue of an attempt of fraudulent charges on my account, that was traced back to Wish.com, has not been addressed. I had to deal with the hassle of being reissued a debit card and updating all of my accounts with the new number. No one is addressing the fact that I ordered the items on December 4th, received one item on December 18th, the item broke after one hour, I contacted the company the very next day, and never received a response until after I took it to the Revdex.com. No one is addressing the issue that the second item, that I ordered, wasn't received until January 21st. My complaints are not abnormal. If you go to Wish.com Facebook site, you will see other complaints similar to mine: Items broken, Items received months later, Items never received, and accounts with fraudulent charges attempted. This is what needs to be addressed. This is the main issue. This company is a scam. They sell products but don't actually deliver them and then ignore customers who attempt to contact them to resolve the issues.Sincerely,[redacted]
Hello [redacted],
I'd be happy to take a closer look at this for you.
I apologize for the inconvenience but I don't see your purchase on the Wish account associated with this email address. Is it possible you've made an account with another email address?
In order for us to locate your account, could you please provide the following information?
* Order ID (it starts with a 5 and you can find this on your order confirmation email)
* Full name as it appears on your Wish profile
* Last four digits of the credit card used to place the order AND the exact date and amount of the charge in US Dollars
* If you used PayPal please provide the Unique Transaction ID which can be found on your PayPal statement
* If you used Klarna please provide the Klarna reference/statement number, which can be found on your Klarna statement
Once I have more information, I can hopefully get this resolved for you. We'll look out for your reply but please let us know if you have any other questions!
[redacted]
Wish Customer Service Team,
[redacted]
The address it was delivered to, per the post office link YOU sent in this repeat message states it was delivered to [redacted] I LIVE IN [redacted] [redacted]! AS I KEEP STATING! MY DAUGHTER IS A KID! SHE DID NOT GET ANYTHING DELIVERED FROM OVER 2 MILES AWAY! THIS HAS BEEN 2 MTHS OF THIS. I WANT MY MONEY BACK YOU STOLE FOR MERCHANDISE NEVER DELIVERED!Complaint:[redacted]I am rejecting this response because:Sincerely,[redacted]
DON'T BUY ANYTHING FROM WISH[redacted]
CERTAINLY NOT MEMORY CARDS IF ANYTHING YOU CARE ABOUT WILL BE SAVED TO THEM.
I BOUGHT THREE DIFFERENT CARDS (I KNOW, FOOL ME ONCE...), AND PHOTOS WERE LOST ON ALL OF THEM (AS IN VANISHED). IRREPLACEABLE VACATION PHOTOS FROM ITALY.
WISH'S REPLY?: SEND US A PHOTO OF THE ITEM. IT'S BEEN OVER 30 DAYS, SORRY CANT HELP YOU
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
For the fastest service, please reopen request refunds for each item you would...
like to refund or return from your Order History page.
If you're having trouble with this, I would be happy to process any refund requests you have. For each item you would like to refund, please provide:
The order number
The name of the item
A reason for the refund
A picture of the item you received showing any defects etc.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Complaint: [redacted]I am rejecting this response because:
It was a Christmas gift so I had to get it earlier & I/we are not going to open it till that day. With that being said and that it was not open/played because my parents live in [redacted] that this is a bunch of BS. Your company sells pirated copies and if you are not willing to take responsibility for it I guess I will have to go to the proper authorities on this matter. Better start checking your sources/sellers because someone is about to get in trouble with the law.
Sincerely,[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone...
ahead and refunded you for order [redacted] Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone...
ahead and refunded you for order [redacted]. Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team
Good Day,
To whom this may concern, I would like to report this business " Wish[redacted] ", its headquarters is in San Francisco, CA. Wish[redacted] has been promoting false advertisement to many customers. I recently placed an order for a dress and when the package came, the order is a completely different item from what I ordered.. Now this has happened to me before with Wish and I've spoken to customer care about this and nothing was done. I decided, ok I'll let it slide. I gave them another chance and purchased something else from them. Now I am NOT going to sit and have this happen to me again, I work too hard for my money. Numerous amount of persons that I have spoken with about their experience with WISH have told me the same thing and I do not believe people should be tricked into buying things that are false as this. I would like something to be done about this false advertising game that they are playing. I understand they might be a third party agency however, advise their partners to promote the actual items that they do have to sell to the customers. Please do something about this because it is not fair for people to be putting their trust into a company, spending their money and not getting the kind of quality goods and service that we all deserve. Thank you.
Hello [redacted]e,We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Apologies for any inconvenience. It appears this order did not properly go through on...
Wish. It looks like this order was made using Klarna. If you have any questions about payment or your invoice please contact Klarna support for assistance.Klarna is a payment processor used for Swedish card transactions. Unfortunately Wish does not have a record of the order, so Klarna should have refunded you for the full amount.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I'd be happy to take a closer look at this for you. I apologize for the inconvenience but I don't see your purchase on the Wish account associated with this email address [redacted]). Is it possible you've made an account with another email address?
In order for us to locate your account, could you please provide the following information?
* Order ID (it starts with a 5 and you can find this on your order confirmation email)
* Full name as it appears on your Wish profile
* Last four digits of the credit card used to place the order AND the exact date and amount of the charge in US Dollars
* If you used PayPal please provide the Unique Transaction ID which can be found on your PayPal statement
* If you used Klarna please provide the Klarna reference/statement number, which can be found on your Klarna statement
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica; min-height: 16.0px}
Dear [redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you...
being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. According to our records, Pet Dog 100LV Level 300 Yard Electronic Shock Vibra Remote Control Training Collar, from order [redacted] has been fully refunded on September 6, 2017. Please allow 5-10 business days for your refund to process back to your original payment method.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at[redacted] Thank you for your patience and understanding, and thanks for shopping on Wish!
Regards,
[redacted]
Wish Customer Service Team
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Can you give me the order number of the item you're having this...
issue with? It should start with a 5 and be 24 characters long. You can find it in your order history and your confirmation email.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px}
Dear [redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being...
a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. According to our records, 20 Pairs Mink Natural Thick False Fake Eyelashes Eye Lashes Makeup Extension, from order[redacted] has been fully refunded on August 21, 2017. Please allow 5-10 business days for your refund to process back to your original payment method.
If this is not the item in question, please let me know the name of the item and order number.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [email protected]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team
Hello [redacted],
Apologies for any inconvenience. I can confirm that your account has been deleted from our system.
Wish Customer Support Team[redacted]
Hello [redacted],I wanted to follow up regarding your Revdex.com complaint. Sorry for the inconvenience. Unfortunately we are not equipped to process exchanges or resend orders at this time. A refund has been issued already. If you would like to repurchase the item, please search to see if any of the items are still available.I hope this resolves your issue, but if you have any other questions, please feel free to let us know and we're more than happy to help.Wish Customer Support Team[redacted]