Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. I was able to locate the $172.59 charge to order...
[redacted], placed on November 11, 2016, shipped to [redacted]. To view this order, please login via Facebook as [redacted] into the Wish App.
Once logged in, you can view the order here: [redacted]
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Complaint: [redacted]
I am rejecting this response because:my email is the only email associated with this order and it has been the same for every order I purchased from you. It is [redacted]. Not sure any more info is needed, you seemed to know which order it was when you sent me message after message trying to dodge actually giving me a refund on the 29.95 dollar salt lamp, so therefore you have the correct email. Quit trying to get out of refunding me for the item.
Sincerely,
[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Sorry to hear you were not satisfied with the items purchased. I have gone ahead and...
refunded you for the items below:Order [redacted] Chic Heart Cut Rainbow & White Topaz Gemstones Silver Ring Size 6 7 8 9 10 11Order [redacted] Fashion women 925 sterling silver black sapphire & white topaz gemstones Rings Size 6 7 8 9 10I would be happy to check on the status of the items that have not arrived. Please let me know the order number and name of the items.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
I like this site & have used it on many occasions BUT I with some things it takes almost a month to get the things I ordered & there is not a phone # where I can call & have a live person to give me status on my orders. Please give me some feedback on this issue.
Thank you
[redacted]
Initial Business Response /* (1000, 5, 2015/08/24) */
Hello,
Sorry for the confusion on this issue. Unfortunately, Wish does not cover return shipping in any circumstance at this time. We apologize for the inconvenience.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /*...
(3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no excuse for poor policies or poor customer service. When you create the issue you should be responsible for ALL of the financial harm it causes. If the damage was caused after shipping I understand the policy but clearly the damage occurred prior to shipping.
Final Business Response /* (4000, 10, 2015/08/26) */
Hello,
We apologize for the confusion on this issue. We will take your issue into account as we continue to grow our company and craft our policies to best suit the growth of the company and also the enjoyment of the user. However, at this time we have decided not to change our policy, and we do not offer exceptions at this time.
Currently, at this time, Wish does not offer return shipping for any reason on items at this time. We apologize for any frustration on this situation, but at this time we will not compensate, reimburse, fund, cover, or otherwise be responsible for your return shipping fees.
Thank you,
Wish Dispute Resolution
Final Consumer Response /* (4200, 12, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There appears to be no solution to this issue. Simply put Wish.com and Geek.com policies favor themselves and are unfair to their customers. They have made it clear that even for $.50 yes that is 50 cents they are willing to lose customers and get bad publicity.
They need to change the policy
No further action is expected
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Initial Business Response /* (1000, 15, 2016/03/30) */
Hello [redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
We are so sorry to hear...
that the ' Christmas Santa Clause Craft Art molds' did not arrive in time to give as a Christmas gift. We have gone ahead and processed a refund for this item back to the original form of payment. Please allow 3- 5 business days for this to process.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Best Regards,
Wish Customer Support
Initial Consumer Rebuttal /* (2000, 17, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they are finally doing the right thing.
We apologize for any frustration this may have caused. Our records show that this order was refunded $57.00 USD on March 24, 2017 back to card ending in [redacted]. We are sorry if you are continuing to have trouble locating your refund. At this point, your card issuer is the best point of contact for help locating your refund.
Once we issue the refund to you, your card issuer is responsible for ensuring that you receive the refund. How they process the refund can really vary, so we do strongly encourage you to reach out to them.
Because our system indicates this has been refunded, we can take no further action on this payment and we strongly urge you to contact your card administrator, either your bank or card processor, for more information.
[redacted],
We are following up with you regarding your recent complaint with the [redacted]. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
We had our engineers investigate further and they were able to confirm that all items were added to the cart. We apologize for the confusion and would be happy to provide a full refund for all the items. To receive the refund, please print the return label for the associated items and send them back to our return center.
[redacted]
Please return all items to the following address:
[redacted]
Please be aware that we do not refund, reimburse or cover return shipping at this time.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
We apologize for any frustration this may have caused. Our records show that this...
order has been refunded. We are sorry if you are continuing to have trouble locating your refund. At this point, PayPal is the best point of contact for help locating your refund.
Once we issue the refund to you, PayPal is responsible for ensuring that you receive the refund. Provide PayPal with the unique transaction ID: [redacted]
Because our system indicates this has been refunded, we can take no further action on this payment and we strongly urge you to contact PayPal for more information.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
As the customer, you always has 8 hours to cancel your order from...
the time of purchase through your Order History. Unfortunately we are unable to guarantee that an order can be cancelled past the 8 hours. According to our records, your first contact was past the 8 hours, and therefore cannot be guaranteed cancelation.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
I have an issue with an order where the product never delivered. Since they locked me out of my account I can not do anything or get a refund. I have emailed Wish to resolve this. Customer support wanted a copy of my ID & copy of the cards I used. I emailed them back immediately. That was over 7...
days ago. No response. I have submitted daily help requests. Customer support is ignoring & not responding.
When joining Wis[redacted] I was offered a 'free' product for $1.00 shipping and handling. I gave them my debit card number and chose a 'free' gift. I then browsed the items in the store looking at three different items specifically. I did not place ANY order. Looked at my bank account this morning to see a $43.00 charge. Went to Wis[redacted] and found that all three items are on order and getting ready to ship. I did not order nor did I want ANY of these things. Tried to find a phone number - no luck. Tried to cancel all orders - can't cancel them without a photo of the item (????). The whole thing is ridiculous and extremely annoying as I never ordered nor wanted anything from them. Have opened a fraud case with my bank.
Hi [redacted],I wanted to follow up on your Revdex.com complaint. We would be happy to help issue a refund for you. Please provide the following for each item that has not arrived:Order number (begins with 56 and found in your confirmation email)Name of the itemReason for the...
refundJust to let you know, I counted a total of 56 items ordered by you. You mentioned 1500 items purchased but I cannot find a record of them. Could there be another email address associated with the items purchased?Wish Customer Support Team[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We are so sorry that you did not receive a refund for the robes...
that you had ordered and requested to return. We have moved forward and processed a refund for these robes back to your original form of payment. Please let us know if you do not see this refund posted within 5-7 business days. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Best Regards,
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Our apologies for the inconvenience. It looks like you have disputed this transaction...
with your credit card. Opening a dispute will prevent us from automatically refunding you directly through Wish. In addition, credit card disputes can take up to 30 days to resolve, but an automatic refund through Wish takes less than 3 days. We would love to help you resolve this issue but we are unable to take any further actions on your transaction while the dispute is in place. If you would like further assistance on this issue, please contact your credit card to remove the dispute.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We definitely want to get to the bottom of this and help you out. I would be more...
than happy to help locate this transaction for you. Could you please provide the following:A Screen Shot of the charge as it appears on your Billing statement.Your card's billing zip code (the zip code of the address your card is registered to.)The first AND last four digits of the card charged.The brand of card used e.g. Visa, MasterCard, American Express, etc...Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
I'm so glad I decided to check the reviews on this business before I placed my order. After reading the reviews I decided to unsubscribe since I have no intentions of making ANY purchase from them, and guess what? They won't let me instead they divert me into a sign up page. What REPUTABLE business will not let you unsubscribe. NONE!!! Since they won't allow me to unsubscribe I have now marked them as Spam mail and I would suggest others who have experienced this to do the same. This is a suspicious business as far as I'm concerned. No thank you.
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. I was able to locate the $172.59 charge to order...
[redacted], placed on November 11, 2016, shipped to [redacted]. To view this order, please login via Facebook as [redacted] into the Wish App.
Once logged in, you can view the order here: [redacted]
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Complaint: [redacted]
I am rejecting this response because:my email is the only email associated with this order and it has been the same for every order I purchased from you. It is [redacted]. Not sure any more info is needed, you seemed to know which order it was when you sent me message after message trying to dodge actually giving me a refund on the 29.95 dollar salt lamp, so therefore you have the correct email. Quit trying to get out of refunding me for the item.
Sincerely,
[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Sorry to hear you were not satisfied with the items purchased. I have gone ahead and...
refunded you for the items below:Order [redacted] Chic Heart Cut Rainbow & White Topaz Gemstones Silver Ring Size 6 7 8 9 10 11Order [redacted] Fashion women 925 sterling silver black sapphire & white topaz gemstones Rings Size 6 7 8 9 10I would be happy to check on the status of the items that have not arrived. Please let me know the order number and name of the items.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
I like this site & have used it on many occasions BUT I with some things it takes almost a month to get the things I ordered & there is not a phone # where I can call & have a live person to give me status on my orders. Please give me some feedback on this issue.
Thank you
[redacted]
Initial Business Response /* (1000, 5, 2015/08/24) */
Hello,
Sorry for the confusion on this issue. Unfortunately, Wish does not cover return shipping in any circumstance at this time. We apologize for the inconvenience.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /*...
(3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no excuse for poor policies or poor customer service. When you create the issue you should be responsible for ALL of the financial harm it causes. If the damage was caused after shipping I understand the policy but clearly the damage occurred prior to shipping.
Final Business Response /* (4000, 10, 2015/08/26) */
Hello,
We apologize for the confusion on this issue. We will take your issue into account as we continue to grow our company and craft our policies to best suit the growth of the company and also the enjoyment of the user. However, at this time we have decided not to change our policy, and we do not offer exceptions at this time.
Currently, at this time, Wish does not offer return shipping for any reason on items at this time. We apologize for any frustration on this situation, but at this time we will not compensate, reimburse, fund, cover, or otherwise be responsible for your return shipping fees.
Thank you,
Wish Dispute Resolution
Final Consumer Response /* (4200, 12, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There appears to be no solution to this issue. Simply put Wish.com and Geek.com policies favor themselves and are unfair to their customers. They have made it clear that even for $.50 yes that is 50 cents they are willing to lose customers and get bad publicity.
They need to change the policy
No further action is expected
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
Initial Business Response /* (1000, 15, 2016/03/30) */
Hello [redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
We are so sorry to hear...
that the ' Christmas Santa Clause Craft Art molds' did not arrive in time to give as a Christmas gift. We have gone ahead and processed a refund for this item back to the original form of payment. Please allow 3- 5 business days for this to process.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Best Regards,
Wish Customer Support
Initial Consumer Rebuttal /* (2000, 17, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they are finally doing the right thing.
Hello [redacted],
We apologize for any frustration this may have caused. Our records show that this order was refunded $57.00 USD on March 24, 2017 back to card ending in [redacted]. We are sorry if you are continuing to have trouble locating your refund. At this point, your card issuer is the best point of contact for help locating your refund.
Once we issue the refund to you, your card issuer is responsible for ensuring that you receive the refund. How they process the refund can really vary, so we do strongly encourage you to reach out to them.
Because our system indicates this has been refunded, we can take no further action on this payment and we strongly urge you to contact your card administrator, either your bank or card processor, for more information.
[redacted]
Wish Customer Support Team
[redacted]
Hello...
[redacted],
We are following up with you regarding your recent complaint with the [redacted]. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
We had our engineers investigate further and they were able to confirm that all items were added to the cart. We apologize for the confusion and would be happy to provide a full refund for all the items. To receive the refund, please print the return label for the associated items and send them back to our return center.
[redacted]
Please return all items to the following address:
[redacted]
Please be aware that we do not refund, reimburse or cover return shipping at this time.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
We apologize for any frustration this may have caused. Our records show that this...
order has been refunded. We are sorry if you are continuing to have trouble locating your refund. At this point, PayPal is the best point of contact for help locating your refund.
Once we issue the refund to you, PayPal is responsible for ensuring that you receive the refund. Provide PayPal with the unique transaction ID: [redacted]
Because our system indicates this has been refunded, we can take no further action on this payment and we strongly urge you to contact PayPal for more information.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
As the customer, you always has 8 hours to cancel your order from...
the time of purchase through your Order History. Unfortunately we are unable to guarantee that an order can be cancelled past the 8 hours. According to our records, your first contact was past the 8 hours, and therefore cannot be guaranteed cancelation.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team,
[redacted]
I have an issue with an order where the product never delivered. Since they locked me out of my account I can not do anything or get a refund. I have emailed Wish to resolve this. Customer support wanted a copy of my ID & copy of the cards I used. I emailed them back immediately. That was over 7...
days ago. No response. I have submitted daily help requests. Customer support is ignoring & not responding.
When joining Wis[redacted] I was offered a 'free' product for $1.00 shipping and handling. I gave them my debit card number and chose a 'free' gift. I then browsed the items in the store looking at three different items specifically. I did not place ANY order. Looked at my bank account this morning to see a $43.00 charge. Went to Wis[redacted] and found that all three items are on order and getting ready to ship. I did not order nor did I want ANY of these things. Tried to find a phone number - no luck. Tried to cancel all orders - can't cancel them without a photo of the item (????). The whole thing is ridiculous and extremely annoying as I never ordered nor wanted anything from them. Have opened a fraud case with my bank.
Hi [redacted],I wanted to follow up on your Revdex.com complaint. We would be happy to help issue a refund for you. Please provide the following for each item that has not arrived:Order number (begins with 56 and found in your confirmation email)Name of the itemReason for the...
refundJust to let you know, I counted a total of 56 items ordered by you. You mentioned 1500 items purchased but I cannot find a record of them. Could there be another email address associated with the items purchased?Wish Customer Support Team[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We are so sorry that you did not receive a refund for the robes...
that you had ordered and requested to return. We have moved forward and processed a refund for these robes back to your original form of payment. Please let us know if you do not see this refund posted within 5-7 business days. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Best Regards,
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Our apologies for the inconvenience. It looks like you have disputed this transaction...
with your credit card. Opening a dispute will prevent us from automatically refunding you directly through Wish. In addition, credit card disputes can take up to 30 days to resolve, but an automatic refund through Wish takes less than 3 days. We would love to help you resolve this issue but we are unable to take any further actions on your transaction while the dispute is in place. If you would like further assistance on this issue, please contact your credit card to remove the dispute.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: paypal did the work, this company did nothingSincerely,[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We definitely want to get to the bottom of this and help you out. I would be more...
than happy to help locate this transaction for you. Could you please provide the following:A Screen Shot of the charge as it appears on your Billing statement.Your card's billing zip code (the zip code of the address your card is registered to.)The first AND last four digits of the card charged.The brand of card used e.g. Visa, MasterCard, American Express, etc...Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
I'm so glad I decided to check the reviews on this business before I placed my order. After reading the reviews I decided to unsubscribe since I have no intentions of making ANY purchase from them, and guess what? They won't let me instead they divert me into a sign up page. What REPUTABLE business will not let you unsubscribe. NONE!!! Since they won't allow me to unsubscribe I have now marked them as Spam mail and I would suggest others who have experienced this to do the same. This is a suspicious business as far as I'm concerned. No thank you.