Wish is definitely a reliable place to shop. Wish is home to over 80 million users so we try to provide a fun, safe place to shop and we want you to feel as secure on Wish as you would on any major online retailer. We never expose your personal information to anyone. All credit and debit charges are processed though a secure payments server to safeguard your data. We also accept payments from a number of services designed for online safety such as [redacted] and [redacted].
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at[redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I don't see your purchase on the Wish account associated with this email...
address, [redacted]. Is it possible you've made an account with another email address?
Could you please provide the following information?* Order ID (it starts with a 58 and you can find this on your order confirmation email)* Full name as it appears on your Wish profile* Last four digits of the credit card used to place the order * If you used PayPal please provide the Unique Transaction ID which can be found on your PayPal statement
To confirm, the amount charged on your card was $21.97 USD and the purchase date was December 11, 2016 correct?
With this information, we should be able to help locate your account and order.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica; min-height: 16.0px} Dear [redacted], We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a...
Wish customer and are looking forward to helping you resolve this issue. We can understand your concern regarding your account status. As it is, our system has flagged your account for continued violation of Wish's customer policy and, at this time, we're unable to provide additional information. At this point, your account will remain under review and suspended. If we require further information, we’ll be sure to reach out. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! Regards, [redacted] Wish Customer Service Team
Is there anything in particular we need to do to close this case since she said she received her refund? In her last message to us on December 28, 2016, she asked to be unsubscribed. This was our response to her on January 9, 2017 and we haven't since heard back:
Hello [redacted],
Thanks for writing back in. We'd love to assist you with this, however, your email address [redacted] doesn't seem to be associated with an account in our system. Is there a different email address you're referring to? If so, please provide us with the correct email address so that we can move forward in getting this resolved for you.
We'll look out for your reply but please let us know if you have any other questions.
Wish Customer Support Team[redacted]
I have made 3 separate orders from the Wish web site. All 3 Tracking number indicate that my packages have been delivered to places and people I have never known. That's right 3 orders went to 3 different states, none of which I live , or have ever lived in. Wish has absolutely no control or communications with the these merchants. Their only answer is that I should try to submit another order. Hello , by this time all the items I have been interested in reordering or either sold out , or no longer available. Do your self a favor. It may look tempting, but DON'T WASTE YOUR TIME OR MONEY ON THIS SITE!
Complaint: [redacted]
I am rejecting this response because: they haven't changed anything yet. All they said was "we'll pass the information along to our team".
Sincerely,
[redacted]
Hello [redacted]I wanted to follow up with you regarding your recent Revdex.com complaint. Unfortunately we cannot find the transaction in question. Can you provide the transaction ID number or the date and last 4 digits of the CC with which the purchase was made? That way we can look into this...
charge for the '2 glass pendants' that were cracked and the '24PCs Mixed Birthstone Love Heart Resin Rhinestone Floating Living Locket'. If you have any other questions, please feel free to let us know and we're more than happy to help. Thanks for shopping on Wish!
(The consumer indicated he/she DID NOT accept the response from the business.)The email address they have on file for me is [redacted].I filed a fraud claim with PayPal, and received a full refund, but let me be clear; Wish.com did...
absolutely NOTHING when I contacted them regarding not receiving my ordered items. The only thing I ever heard from them was I needed to be patient as my items were on the way. And when I asked for tracking information, I never heard back.
Hello [redacted]We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We have now refunded you for the item "Pretty Funny Winter Indoor Toe...
Big Feet Warm Soft Plush Slippers Unisex 26CM5 Color)." Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.There is no need to send in the item to the Return Center.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Complaint: [redacted]I am rejecting this response because:
I can not do this. I was refunded the cost of items but not shipping of items.
When I go in to my account the refunded items are no longer her visible. I have no idea who to call or email to resolve this. From wish.com end, it appears my refund request has been resolved. And it has not been.
I essentially paid for shipping for nothing. Not cool Sincerely,[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Wish provides a 30-day return policy on all orders from the...
date of the delivery date. You can learn more about our Return Policy here:[redacted]
For the fastest service, please open a refund request directly through the app which puts all the information we need in one place. It is definitely the fastest way to get your money back.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Complaint: [redacted]I am rejecting this response because:
THIS IS THE VERY SAME AUTOMATED, REPETITIVE, NON SENSE RESPONSE I GET WHEN I E-MAIL CUSTOMER SUPPORT. AND WHEN I ANSWER EVERY SINGLE ONE OF YOUR QUESTIONS. I GET YET ANOTHER AUTOMATED, REPETITIVE RESPONSE THAT GETS ME NO WHERE. SAME OLD STORY. OVER AND OVER AGAIN.
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
To receive a refund, please return this item to the following address:
Wish Return...
Center[redacted]
Please note that Wish currently does not cover the cost of return shipping.
However, once you ship the package, be sure to send over an image of the shipping receipt with the tracking number (and customs form if applicable). Once we receive that information, we will process all appropriate refunds.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Unfortunately we do not have phone support at this time. For the fastest way to reach us, you may email [redacted] or contact support directly through your Order History page.
At this time, could you please provide the following information regarding the charge you're seeing?
* The last 4 digits of the credit or debit card charged
* The Paypal or Klarna transaction ID (If Applicable)
* The date of the purchase (the date on which the first charge appeared)
* The exact charge amount and the currency
* A screenshot of the charge as it appears in your statement (Please exclude any sensitive, identifying personal information)
Once I have more information, I can hopefully get this resolved for you. I'll look out for your reply but please let us know if you have any other questions.
Complaint: [redacted]I am rejecting this response because:
You should be able to cut a refund check. Find me one example of someone who's gone contacted AMEX gift card services and in hopes of them sending them a new card with $16 on it. The hassle alone of this entire ordeal is ridiculous.
Again, I will continue to do what I can to make sure people understand that this is [redacted] company, that drop ships crappy items from [redacted]. I'm pretty sure the one of the co-founders can afford the $16; if they were any sort of a man, and business owner, they would write a check and send it from their own personal account, but that won't happen, so again, every opportunity I have to smear Wish.com's name or proprietor's name, I will do so. Go [redacted] yourselves over the $16 - and believe me, you will continue to get refund requests, as I'm sure you're aware of, and this will only get worse.
In customer service, there is a golden question: "What can I do to make this right?" When you dumb [redacted] up your reading comprehension level, and understand that basic tenet of customer service - you'll go home NOT hating your job everyday.
With No Remorse,[redacted]
Terrible items. Clothes run 5 x smaller than they should. You also cant call anyone to return items. I didn't get a few things so I had to contact them through a text. The thing is you can't send the complaint to customer support without taking a picture. How can you take a pic of something you don't have. Also, everything comes from China but they don't tell you. Terrible Terrible xmas shopping experience.
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have...
gone ahead and refunded you for "7 inch HDMI Allwinner Tablet PC Quad Core WiFi DUAL CAMERA 512M 4GB” from order [redacted]. Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Initial Business Response /* (1000, 7, 2015/03/13) */
Hello,
We understand that you may be upset that your order has not reached you yet. We sincerely apologize for these delays in your shipment and want to thank you for being patient so far.
Please contact the our support team...
directly so they can help you resolve this issue.
### On Mobile:
You can contact our support team directly from your Order History page:
1. Find your transaction on this page.
2. Tap on the big blue "Contact Support" button.
3. Select the topic "Shipping Status or ETA Inquiry."
4. Select the question "Other."
5. Describe your issue and tap "Ask Question."
�This will open a support question with the store. If they are unable to respond within 1-2 days, the Wish Support Team will step in to resolve your issue.
!(http://i.imgur.com/O6Gb0l5.png)
### On Web:
While logged in, go to your Order History page(https://www.wish.com/transaction):
1. Find the item you're looking to contact the store about.
2. Click "Contact Support," located under the item's name.
3. Select the topic "Shipping Status or ETA Inquiry."
4. Describe your issue and tap "Ask Question."
�This will open a support question with our customer service team. We should be able to reply within 1-2 days.
Thank you,
Wish Dispute Resolution
Hello [redacted],
Wish is definitely a reliable place to shop. Wish is home to over 80 million users so we try to provide a fun, safe place to shop and we want you to feel as secure on Wish as you would on any major online retailer. We never expose your personal information to anyone. All credit and debit charges are processed though a secure payments server to safeguard your data. We also accept payments from a number of services designed for online safety such as [redacted] and [redacted].
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at[redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I don't see your purchase on the Wish account associated with this email...
address, [redacted]. Is it possible you've made an account with another email address?
Could you please provide the following information?* Order ID (it starts with a 58 and you can find this on your order confirmation email)* Full name as it appears on your Wish profile* Last four digits of the credit card used to place the order * If you used PayPal please provide the Unique Transaction ID which can be found on your PayPal statement
To confirm, the amount charged on your card was $21.97 USD and the purchase date was December 11, 2016 correct?
With this information, we should be able to help locate your account and order.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica; min-height: 16.0px} Dear [redacted], We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a...
Wish customer and are looking forward to helping you resolve this issue. We can understand your concern regarding your account status. As it is, our system has flagged your account for continued violation of Wish's customer policy and, at this time, we're unable to provide additional information. At this point, your account will remain under review and suspended. If we require further information, we’ll be sure to reach out. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! Regards, [redacted] Wish Customer Service Team
Is there anything in particular we need to do to close this case since she said she received her refund? In her last message to us on December 28, 2016, she asked to be unsubscribed. This was our response to her on January 9, 2017 and we haven't since heard back:
Hello [redacted],
Thanks for writing back in. We'd love to assist you with this, however, your email address [redacted] doesn't seem to be associated with an account in our system. Is there a different email address you're referring to? If so, please provide us with the correct email address so that we can move forward in getting this resolved for you.
We'll look out for your reply but please let us know if you have any other questions.
Wish Customer Support Team[redacted]
I have made 3 separate orders from the Wish web site. All 3 Tracking number indicate that my packages have been delivered to places and people I have never known. That's right 3 orders went to 3 different states, none of which I live , or have ever lived in. Wish has absolutely no control or communications with the these merchants. Their only answer is that I should try to submit another order. Hello , by this time all the items I have been interested in reordering or either sold out , or no longer available. Do your self a favor. It may look tempting, but DON'T WASTE YOUR TIME OR MONEY ON THIS SITE!
Complaint: [redacted]
I am rejecting this response because: they haven't changed anything yet. All they said was "we'll pass the information along to our team".
Sincerely,
[redacted]
Hello [redacted]I wanted to follow up with you regarding your recent Revdex.com complaint. Unfortunately we cannot find the transaction in question. Can you provide the transaction ID number or the date and last 4 digits of the CC with which the purchase was made? That way we can look into this...
charge for the '2 glass pendants' that were cracked and the '24PCs Mixed Birthstone Love Heart Resin Rhinestone Floating Living Locket'. If you have any other questions, please feel free to let us know and we're more than happy to help. Thanks for shopping on Wish!
(The consumer indicated he/she DID NOT accept the response from the business.)The email address they have on file for me is [redacted].I filed a fraud claim with PayPal, and received a full refund, but let me be clear; Wish.com did...
absolutely NOTHING when I contacted them regarding not receiving my ordered items. The only thing I ever heard from them was I needed to be patient as my items were on the way. And when I asked for tracking information, I never heard back.
Hello [redacted]We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We have now refunded you for the item "Pretty Funny Winter Indoor Toe...
Big Feet Warm Soft Plush Slippers Unisex 26CM5 Color)." Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.There is no need to send in the item to the Return Center.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
I have also responded to wish again about my refund and have heard nothing.
Complaint: [redacted]I am rejecting this response because:
I can not do this. I was refunded the cost of items but not shipping of items.
When I go in to my account the refunded items are no longer her visible. I have no idea who to call or email to resolve this. From wish.com end, it appears my refund request has been resolved. And it has not been.
I essentially paid for shipping for nothing. Not cool Sincerely,[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Wish provides a 30-day return policy on all orders from the...
date of the delivery date. You can learn more about our Return Policy here:[redacted]
For the fastest service, please open a refund request directly through the app which puts all the information we need in one place. It is definitely the fastest way to get your money back.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
Complaint: [redacted]I am rejecting this response because:
THIS IS THE VERY SAME AUTOMATED, REPETITIVE, NON SENSE RESPONSE I GET WHEN I E-MAIL CUSTOMER SUPPORT. AND WHEN I ANSWER EVERY SINGLE ONE OF YOUR QUESTIONS. I GET YET ANOTHER AUTOMATED, REPETITIVE RESPONSE THAT GETS ME NO WHERE. SAME OLD STORY. OVER AND OVER AGAIN.
Sincerely,[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
To receive a refund, please return this item to the following address:
Wish Return...
Center[redacted]
Please note that Wish currently does not cover the cost of return shipping.
However, once you ship the package, be sure to send over an image of the shipping receipt with the tracking number (and customs form if applicable). Once we receive that information, we will process all appropriate refunds.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
Thank you for following up.
Unfortunately we do not have phone support at this time. For the fastest way to reach us, you may email [redacted] or contact support directly through your Order History page.
At this time, could you please provide the following information regarding the charge you're seeing?
* The last 4 digits of the credit or debit card charged
* The Paypal or Klarna transaction ID (If Applicable)
* The date of the purchase (the date on which the first charge appeared)
* The exact charge amount and the currency
* A screenshot of the charge as it appears in your statement (Please exclude any sensitive, identifying personal information)
Once I have more information, I can hopefully get this resolved for you. I'll look out for your reply but please let us know if you have any other questions.
[redacted]
Wish Customer Service Team
Complaint: [redacted]I am rejecting this response because:
You should be able to cut a refund check. Find me one example of someone who's gone contacted AMEX gift card services and in hopes of them sending them a new card with $16 on it. The hassle alone of this entire ordeal is ridiculous.
Again, I will continue to do what I can to make sure people understand that this is [redacted] company, that drop ships crappy items from [redacted]. I'm pretty sure the one of the co-founders can afford the $16; if they were any sort of a man, and business owner, they would write a check and send it from their own personal account, but that won't happen, so again, every opportunity I have to smear Wish.com's name or proprietor's name, I will do so. Go [redacted] yourselves over the $16 - and believe me, you will continue to get refund requests, as I'm sure you're aware of, and this will only get worse.
In customer service, there is a golden question: "What can I do to make this right?" When you dumb [redacted] up your reading comprehension level, and understand that basic tenet of customer service - you'll go home NOT hating your job everyday.
With No Remorse,[redacted]
Terrible items. Clothes run 5 x smaller than they should. You also cant call anyone to return items. I didn't get a few things so I had to contact them through a text. The thing is you can't send the complaint to customer support without taking a picture. How can you take a pic of something you don't have. Also, everything comes from China but they don't tell you. Terrible Terrible xmas shopping experience.
Complaint: [redacted]
I am rejecting this response because:They rejected to refund without any rational explanations
Sincerely,
[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have...
gone ahead and refunded you for "7 inch HDMI Allwinner Tablet PC Quad Core WiFi DUAL CAMERA 512M 4GB” from order [redacted]. Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
Initial Business Response /* (1000, 7, 2015/03/13) */
Hello,
We understand that you may be upset that your order has not reached you yet. We sincerely apologize for these delays in your shipment and want to thank you for being patient so far.
Please contact the our support team...
directly so they can help you resolve this issue.
### On Mobile:
You can contact our support team directly from your Order History page:
1. Find your transaction on this page.
2. Tap on the big blue "Contact Support" button.
3. Select the topic "Shipping Status or ETA Inquiry."
4. Select the question "Other."
5. Describe your issue and tap "Ask Question."
�This will open a support question with the store. If they are unable to respond within 1-2 days, the Wish Support Team will step in to resolve your issue.
!(http://i.imgur.com/O6Gb0l5.png)
### On Web:
While logged in, go to your Order History page(https://www.wish.com/transaction):
1. Find the item you're looking to contact the store about.
2. Click "Contact Support," located under the item's name.
3. Select the topic "Shipping Status or ETA Inquiry."
4. Describe your issue and tap "Ask Question."
�This will open a support question with our customer service team. We should be able to reply within 1-2 days.
Thank you,
Wish Dispute Resolution