We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone...
ahead and refunded you for order [redacted]. Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I confirmed your orders have already shipped and is set to...
arrive by May 11 and May 22, 2017. At this point, since your order's have already shipped, we're unable to refund or cancel it. However, once your order arrives, please let us know and we're happy to assist with processing a refund. Wish offers a 30-day return policy on all orders.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Hello [redacted],
We are following up with you regarding your recent complaint with the [redacted]. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
We had our engineers investigate further and they were able to confirm that all...
items were added to the cart. We apologize for the confusion and would be happy to provide a full refund for all the items. To receive the refund, please print the return label for the associated items and send them back to our return center.
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Please return all items to the following address:
[redacted] [redacted]
Please be aware that we do not refund, reimburse or cover return shipping at this time.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Complaint: [redacted]I am rejecting this response because:if they refund what is due back to me PayPal will close the complaint automatically. I will not close the PayPal complaint until they give me my due refund Sincerely,[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you...
being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone ahead and refunded you for order [redacted] Please allow 5-10 business days for your refund to process back to your original form of payment.
If you have to delete your account for any reason, please follow these instructions based on how you created your account:
If You Log In With Facebook
To delete your account, you can disable Wish's Facebook privileges. To do this:
If you're on your computer:
1. Go to[redacted]
2. Hit the “x” on the far right of the row with “Wish” on the left.
If you're on a mobile device:
1. Open your Facebook app.
2. Under the menu icon, select Settings.
3. Select Apps.
4. Select "Logged in with Facebook".
5. Select Wish. At the bottom of the screen is a button that says "Remove App".
This will remove your account from Wish within the next 24 hours. Please note that if you sign into Wish after deleting your account you will automatically reactivate your Wish account.
If You Log In With Email
You may delete your account if you access your settings page from your computer. Unfortunately, this page is not optimized for mobile:
1. Go to [redacted]
2. Scroll to the bottom of the page and click on Deactivate Account.
If You Log In With Google+
You may delete your account from the Wish Android app.
1. Under the app menu, select Settings > Delete Account.
2. Confirm that you want to delete your account.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [email protected]. Thank you for your patience and understanding, and thanks for shopping on Wish!
We’re unfortunately unable to reverse the block on your account. Wish reserves the right to block accounts for various reasons. Reasons for a blocked account may include: payment issues, suspected fraud, irregular refund requests or other factors that signal a breach of...
our Terms of Service. We’re unfortunately unable to provide the exact reason your account was blocked.
To learn more, please visit: [redacted].
I apologize we’re unable to reverse the decision and appreciate your understanding.
Initial Business Response /* (1000, 5, 2015/01/07) */
Hello,
Sorry for the confusion on this issue.
I you would like to contact Wish to cancel an item or request a refund, you can do so by going to your order history, select the item in question, and clicking the big blue "Request a...
refund" button. (If these directions are not sufficient, please feel free to contact [redacted]@wish.com.)
If you feel the answer you get in your support question is not sufficient, please email [redacted]@wish.com with your order history and a brief summary of your complaint so we may more deeply address the issue.
Thanks,
Wish Dispute Resolution
Initial Business Response /* (1000, 5, 2015/08/18) */
Hello,
We want you to be entirely satisfied with your order on Wish. We're sorry that your shopping experience on Wish did not meet your standards. If you need to request a refund for any reason, please contact our support team directly:...
### On Mobile
1. You can contact our support team directly from your Order History page:
2. Find your transaction on this page.
3. Tap on the big blue "Request Refund" button.
4. Describe your issue and tap "Ask Question."
ïï��ï��!(http://[redacted])
### On Web
1. While logged in, go to your Order History page: ïï��ï��http://www.wish.com/transaction.
2. Find the item you're looking to contact support about.
3. Click "Contact Support," located under the item's name.
4. Select the topic "Request Refund."
5. Describe your issue and click "Ask Question."
ïï��ï��This will open a support question with our customer service team. We should be able to respond within 1-2 days.
Thank you,
Wish Dispute Resolution
I order a product from wish, I live in Vegas and my product was delivered to FL. Please put the word out that wish is not a company to order from. They are all on [redacted] like it a real company. NOT! I WISH the police would arrest this fraud person and shut this company down from posting stuff on FB and any other social media.
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We are so sorry that you did not receive the correct item in your order #...
[redacted]. We have moved forward and processed a refund back to your original form of payment. Please allow 3-5 business days for this to fully process. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Best Regards,Wish Customer Support Team
Hello [redacted],
I apologize again for your experience and understand your frustration. Our goal is to connect customers like yourself with the highest quality merchants and products from across the globe. While rare, I’m truly sorry to hear the merchants fell short.
According to our records, the following orders have all been refunded back to your original payment method, card ending in [redacted]:
Order [redacted]
Order [redacted]
While Wish connects customers with merchants, the merchants are ultimately responsible for shipping the products they sell on our platform.
I apologize again for your experience. I hope we’ll have an opportunity to provide a much better experience on Wish in the future.
Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 5, 2014/09/29) */
Hi [redacted],
Our apologies that you have experienced such trouble returning your goods. You do not need to return the shirts, but we would like to refund the account holder for these two items.
Please contact us at [redacted]@wish.com...
so we may issue you a refund for these orders.
Thank you,
The Wish Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not yet. I will wait until I see that the refund has been posted to the credit card.
Final Business Response /* (4000, 9, 2014/10/21) */
Hi [redacted],
We apologize for this hassell. We would like to refund the account for the shirt and watch, however we are unable to locate the account using the information provided here.
Please contact Wish support at [redacted]@wish.com with the Wish account information, and we would be happy to refund the account.
Thank you,
The Wish Team
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
To receive a refund, please return the items with their...
corresponding return label to our return center:
“Women Ethnic Lace Up Beading Round Toe Comfortable Flats Colorful Loafers Shoes” [redacted]
“Women Ladies Fashion new embroidery Chinese wind Dichotomanthes bottom casual single shoes” [redacted]
“Spring/Autumn Women's Fashion Retro Flats Shoes Shallow Linen Embroidered Shoes” https://wish.com/return-center/status/58c5d00ab23abe66f3478ceb
Please return the items to the following address:
Wish Return Center
[redacted]
[redacted]
Please note that Wish currently does not cover the cost of return shipping.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
I ordered 3 Urban Decay eyeshadow palettes off of wish[redacted] and the company that they partnered with sold me counterfeit product. I compared the #2 palette to the one I purchased from a cosmetic store and verified the colors weren't even the same. Beware of purchasing anything off of this website!
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone...
ahead and refunded you for order [redacted]. Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team,
[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I confirmed your orders have already shipped and is set to...
arrive by May 11 and May 22, 2017. At this point, since your order's have already shipped, we're unable to refund or cancel it. However, once your order arrives, please let us know and we're happy to assist with processing a refund. Wish offers a 30-day return policy on all orders.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the [redacted]. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
We had our engineers investigate further and they were able to confirm that all...
items were added to the cart. We apologize for the confusion and would be happy to provide a full refund for all the items. To receive the refund, please print the return label for the associated items and send them back to our return center.
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Please return all items to the following address:
[redacted] [redacted]
Please be aware that we do not refund, reimburse or cover return shipping at this time.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Complaint: [redacted]I am rejecting this response because:if they refund what is due back to me PayPal will close the complaint automatically. I will not close the PayPal complaint until they give me my due refund Sincerely,[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica; min-height: 16.0px}
Dear [redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you...
being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone ahead and refunded you for order [redacted] Please allow 5-10 business days for your refund to process back to your original form of payment.
If you have to delete your account for any reason, please follow these instructions based on how you created your account:
If You Log In With Facebook
To delete your account, you can disable Wish's Facebook privileges. To do this:
If you're on your computer:
1. Go to[redacted]
2. Hit the “x” on the far right of the row with “Wish” on the left.
If you're on a mobile device:
1. Open your Facebook app.
2. Under the menu icon, select Settings.
3. Select Apps.
4. Select "Logged in with Facebook".
5. Select Wish. At the bottom of the screen is a button that says "Remove App".
This will remove your account from Wish within the next 24 hours. Please note that if you sign into Wish after deleting your account you will automatically reactivate your Wish account.
If You Log In With Email
You may delete your account if you access your settings page from your computer. Unfortunately, this page is not optimized for mobile:
1. Go to [redacted]
2. Scroll to the bottom of the page and click on Deactivate Account.
If You Log In With Google+
You may delete your account from the Wish Android app.
1. Under the app menu, select Settings > Delete Account.
2. Confirm that you want to delete your account.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [email protected]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Regards,
[redacted]
Wish Customer Service Team
Hello [redacted],
We’re unfortunately unable to reverse the block on your account. Wish reserves the right to block accounts for various reasons. Reasons for a blocked account may include: payment issues, suspected fraud, irregular refund requests or other factors that signal a breach of...
our Terms of Service. We’re unfortunately unable to provide the exact reason your account was blocked.
To learn more, please visit: [redacted].
I apologize we’re unable to reverse the decision and appreciate your understanding.
[redacted]
Wish Customer Support Team
[redacted]
Initial Business Response /* (1000, 5, 2015/01/07) */
Hello,
Sorry for the confusion on this issue.
I you would like to contact Wish to cancel an item or request a refund, you can do so by going to your order history, select the item in question, and clicking the big blue "Request a...
refund" button. (If these directions are not sufficient, please feel free to contact [redacted]@wish.com.)
If you feel the answer you get in your support question is not sufficient, please email [redacted]@wish.com with your order history and a brief summary of your complaint so we may more deeply address the issue.
Thanks,
Wish Dispute Resolution
Initial Business Response /* (1000, 5, 2015/08/18) */
Hello,
We want you to be entirely satisfied with your order on Wish. We're sorry that your shopping experience on Wish did not meet your standards. If you need to request a refund for any reason, please contact our support team directly:...
### On Mobile
1. You can contact our support team directly from your Order History page:
2. Find your transaction on this page.
3. Tap on the big blue "Request Refund" button.
4. Describe your issue and tap "Ask Question."
ïï��ï��!(http://[redacted])
### On Web
1. While logged in, go to your Order History page: ïï��ï��http://www.wish.com/transaction.
2. Find the item you're looking to contact support about.
3. Click "Contact Support," located under the item's name.
4. Select the topic "Request Refund."
5. Describe your issue and click "Ask Question."
ïï��ï��This will open a support question with our customer service team. We should be able to respond within 1-2 days.
Thank you,
Wish Dispute Resolution
I order a product from wish, I live in Vegas and my product was delivered to FL. Please put the word out that wish is not a company to order from. They are all on [redacted] like it a real company. NOT! I WISH the police would arrest this fraud person and shut this company down from posting stuff on FB and any other social media.
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We are so sorry that you did not receive the correct item in your order #...
[redacted]. We have moved forward and processed a refund back to your original form of payment. Please allow 3-5 business days for this to fully process. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Best Regards,Wish Customer Support Team
Hello [redacted],
I apologize again for your experience and understand your frustration. Our goal is to connect customers like yourself with the highest quality merchants and products from across the globe. While rare, I’m truly sorry to hear the merchants fell short.
According to our records, the following orders have all been refunded back to your original payment method, card ending in [redacted]:
Order [redacted]
Order [redacted]
While Wish connects customers with merchants, the merchants are ultimately responsible for shipping the products they sell on our platform.
I apologize again for your experience. I hope we’ll have an opportunity to provide a much better experience on Wish in the future.
Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 5, 2014/09/29) */
Hi [redacted],
Our apologies that you have experienced such trouble returning your goods. You do not need to return the shirts, but we would like to refund the account holder for these two items.
Please contact us at [redacted]@wish.com...
so we may issue you a refund for these orders.
Thank you,
The Wish Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not yet. I will wait until I see that the refund has been posted to the credit card.
Final Business Response /* (4000, 9, 2014/10/21) */
Hi [redacted],
We apologize for this hassell. We would like to refund the account for the shirt and watch, however we are unable to locate the account using the information provided here.
Please contact Wish support at [redacted]@wish.com with the Wish account information, and we would be happy to refund the account.
Thank you,
The Wish Team
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
To receive a refund, please return the items with their...
corresponding return label to our return center:
“Women Ethnic Lace Up Beading Round Toe Comfortable Flats Colorful Loafers Shoes” [redacted]
“Women Ladies Fashion new embroidery Chinese wind Dichotomanthes bottom casual single shoes” [redacted]
“Spring/Autumn Women's Fashion Retro Flats Shoes Shallow Linen Embroidered Shoes” https://wish.com/return-center/status/58c5d00ab23abe66f3478ceb
Please return the items to the following address:
Wish Return Center
[redacted]
[redacted]
Please note that Wish currently does not cover the cost of return shipping.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
I ordered 3 Urban Decay eyeshadow palettes off of wish[redacted] and the company that they partnered with sold me counterfeit product. I compared the #2 palette to the one I purchased from a cosmetic store and verified the colors weren't even the same. Beware of purchasing anything off of this website!