Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Hello ***, Sorry for the confusion on this issueThank you for using Wish and we're sorry things have worked out this wayWe currently do not offer any phone support for this issue, so we will not be able to address our issue over the phone or provide a phone number Unfortunately, I am unable to locate the order in question that you are referring toCould you please provide the Order ID of the order in question (begins with a and can be found in your order history, in the details of your order), so we may provide further assistance? I notice that you were asked a similar question in many of your submitted emails, but have declined to share this informationPlease be aware that, without this information, we will be unable to provide any further assistance on this issueYou may have more success replying with this information to one of your submitted emails so that one of our customer support associates can assist you directly from the Wish platform Thank you Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the order number for the items I payed for 55cf93oXXXXXcbb272ada97b I also have looked at the listing for the product since my last email and the item description has changed the item quantity has changed the pictures have changed everything that was there before under the listing has changed
Complaint: [redacted] I am rejecting this response because: WISH fraudulently took the money out of my account and returned it after days within which time the overdraft occurredI have previously sent WISH my bank statement and can send it againMy account was in the positive and only went into negative because of their unauthorized withdrawalIt is clear that the overdraft occurred due to their activity so at the very least, they should refund the $back to me since they caused itI can resend my bank statement if need be.Sincerely, [redacted]
Items ordered from Wish take one month minimum to arrive in my experience, not the days they are advertisingI ordered one item that has never arrived at allI was promised a full refund and told that I would still receive my itemI received the refund, but not my item which was the I really wanted, just to get what I payed for Half the items that I did receive were so cheap, even though I payed a low price for them, I felt that I was ripped offExamples: dresses for my daughter that were so short they won't cover her bottom, coloring books where images were stolen from copyrighted works and some were backwards, what was supposed to be a sweatshirt hoodie that was made from tee shirt material and not sweat shirt fabric They are using advertising in saying that one should expect items in daysThis is not the norm for themI will not be ordering from them again
Complaint: [redacted] I am rejecting this response because:While a $gift card is nice, I've spent the last three months fighting with wish.com to make this rightWhat I'd like to have is the product for the advertised priceAgain today it was advertised for $on [redacted] Within five minutes of the advertisement I click on the link it takes me to your web page where the product is $There's not one color or one size or any combination of that is $When I saw all those cups marked at $I was planning on buying of them as Christmas giftsI would like to have of those cups at the advertised $price.it's only fairespecially being that you are continually, to this day advertising them for $on [redacted] I have kept track of almost every advertisement I've seen and a screenshot of your website where the price is $I've also kept track of every email communication between wish.com and myself where I have been getting the runaround blaming me for things like not getting there fast enough not slept in the right color or size And it didn't matter that I stated how fast I got there and then I check those things wish.com continually blamed me to avoid taking ownership of their advertisementIf you would like to contact me directly my email is [redacted] .Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Hi [redacted] , We apologize for this trouble! Our Wish support team reached out to you on Sunday requesting transactional information so we may review and refund these fraudelent chargesPlease reply to the email sent to you by the Wish support team with the information and we'll be to resolve this case for youBest regards, The Wish Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) They requested the last digits of the card and the dates and chargesI have not heard back yetFinal Business Response / [redacted] (4000, 21, 2016/03/21) */ Hi [redacted] , I recently came across your Revdex.com complaint and wanted to let you know that with your help, I was able to track down the chargesThe following shipping address was used for these transactions:
 [redacted] Indianapolis, Indiana XXXXXUnited States
I have gone ahead and issued a refund for all transactionsMost refunds process in 5-days, but some can take up to daysIf you do not see your refund returned to your original payment method, please contact your bank.
Just to let you know, these were the only transactions that went through successfullyThree orders were attempted thereafter, but they were declined by our payment processorI hope this resolves your issue, but if you have any other questions, please feel free to let us know and we're more than happy to helpThanks for shopping on Wish! [redacted] Wish Customer Service Team www[redacted] /help
I ordered an item that was never receivedI filed a refund email with Wish.com numerous timesThey suggested each time that I check with neighbors and the post office WHICH I DIDStore: SashaThe item was: Fashion Woman Summer Vest TopQty: (2) total price $plus shippingtracking [redacted] states deliveredPost Office states they left in on doorTo Date I have never received the item(s)I keep requesting the refund and Wish.com keeps closing the file :(
Complaint: [redacted] I am rejecting this response because: the response wish gave is the same automated response I've already gotten timesThe only option they've given me does not work.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I WISH I could obtain customer service - I have tried at wish.com via "order status", and "contact", and "help", with zero success We can resolve this immediately as follows: you promise to not dispute the credit adjustment made by my credit card company, which will effectively provide my refund, and I then promise to accept your response to this Revdex.com complaint and consider it satisfactorilly resolved.Sincerely, [redacted]
I placed an order with wish.com on February 22, They said I should receive it between March - 22, Then I logged in to try and track my shipment, It stated I should receive it by March 29, It is now April 29, and I still haven't received it Now I'm tryimg to log back in, to see if I can send an email, and am unable to log in They're phone number is just a recording I am very disappointed
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Wish will never place an order without a user's authorization For an order to go through, a user must add a product to their cart and authorize the orderThe following actions must be taken by the user prior to the order being processed: [redacted] On our website: Click "Checkout." [redacted] On our apps: Tap and slide on "Slide to Pay." Other steps may be required depending on a user's choice of payment method, such as Paypal or Apple Pay After placing an order, we display an order confirmation to ensure that, if an order is placed accidentally, a user is notified immediately and able to take any appropriate actions If this order was placed by mistake, you can request a refund by doing the following: On Mobile You can contact our support team directly from your Order History
I ordered a sugar skull hoodie at the beginning of OctoberIt said it shippedOn November 20th I noticed ony account that they asked if I received itI clicked noThey asked if I wanted a refundI clicked yes and received an immediate refundThis item was supposedly "in transit"The fact that they gave me an immediate refund tells me they never shipped it in the first placeI should I listened to the reviews onlineI will never use this site again
I am so frustratedThey have no readily accessible sizing chartJumping through too many hoops to find an answerThey have no one answering the phone although they have it to make you think that they are helpfulThey give you a [redacted] contact but when you text them they tell you top go to Blah blah blah blahThe price jumps up without notice after they tell you the priceThe difference is very littleThe website is pure frustration and they dont give a s...tI am going back to *** and [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ Hello, Sorry for the confusion on this issueWe will review this item as soon as possible and take any necessary further actions It appears you have already submitted a support question for this itemPlease update your support question with an image of the item as requested by our support teamYou will then be refunded Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Hi [redacted] , We're so sorry to hear about your frustrating dealings in receiving a refund for the items you cancelled prior to their shipmentWe would like to issue you a refund for this trouble, but are unable to locate your account using the information provided here at Revdex.comCould you please update your complaint, or email Wish support at [redacted] @wish.com with either your Order ID#, User ID#, the Wish support ticket ID# or the email address associated to your Wish account Once we receive one of those items we will be able to lookup your account and review these orders Looking forward to hearing your reply! The Wish Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Waiting for company to respond to my email and issue refund
I am a relatively new customer and have enjoyed Wish until last night I was shocked to see a great deal of [redacted] related items readily available including a portrait of Hitler with great reviews I think that anyone with common sense realizes how offensive these items are Very frustrating that there is no way to screen these items or more so report the directly to a Wish employee I believe that Wish is not aware of every item sold but now they have been advised I would like an apology not only to me but all of your customers Your response or lack of will keep me as a customer or not
Initial Business Response / [redacted] (1000, 12, 2016/04/05) */ Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Sorry to hear that your items never arrived on timeI have gone ahead and issued refunds for the following items since it's past the estimated delivery date: Order 56bXXXXXXXXXXXXf0e2f7ef [redacted] 14inch Chrome Dumbbell Bar Solid Steel Weight Lifting Vinyl Spinlock Collar 2.5cm [redacted] Wireless Bluetooth Stereo Headset Earphone Earbuds Sport Headphone with Mic [redacted] New Women Sexy Fitness Yoga Stretch Workout Tank Top Sports Pants Suit Jumpsuit (Black & Blue) [redacted] New Women Sexy Fitness Yoga Stretch Workout Tank Top Sports Pants Suit Jumpsuit (Camouflage) [redacted] Womens Exercise Leggings Running Yoga Sports Fitness Gym Stretch Pants Trousers (Black) [redacted] Womens Exercise Leggings Running Yoga Sports Fitness Gym Stretch Pants Trousers (Grey) [redacted] Chopper Wind Resistant Sunglasses Sports Motorcycle Riding reflective Glasses Order [redacted] New 2.2" 4pc Chromium Crusher Tobacco Spice Herb Grinder Black Most refunds process in 5-days, but some can take up to daysIf you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team www.wish.com/help Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/04/06) */ EMAIL FROM CONSUMER: I recveiceived my order after months so there is no need to take action I just wont be shopping on their website anymore
Hello [redacted] We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for any inconvenienceI am sorry to hear that the drill did not work outUnfortunately we were unable to locate the replacement item that was sentTherefore, we have gone ahead and refunded you for the Nail File Art Electric DRILL File Acrylic Manicure Pedicure Portable Machine Kit hot sale, from order [redacted] The refund was issued on August 4, Please allow 5-business days for your refund to process back to your original payment method Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! *** Wish Customer Service Team
Wis [redacted] is a scam they do not send all your merchandise Then a year later I noticed two transactions on my account one for 24$ and one for 4$ and trying to get a hold of customer service is a Joke please do not make the same mistake as me
Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Hello ***, Sorry for the confusion on this issueThank you for using Wish and we're sorry things have worked out this wayWe currently do not offer any phone support for this issue, so we will not be able to address our issue over the phone or provide a phone number Unfortunately, I am unable to locate the order in question that you are referring toCould you please provide the Order ID of the order in question (begins with a and can be found in your order history, in the details of your order), so we may provide further assistance? I notice that you were asked a similar question in many of your submitted emails, but have declined to share this informationPlease be aware that, without this information, we will be unable to provide any further assistance on this issueYou may have more success replying with this information to one of your submitted emails so that one of our customer support associates can assist you directly from the Wish platform Thank you Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the order number for the items I payed for 55cf93oXXXXXcbb272ada97b I also have looked at the listing for the product since my last email and the item description has changed the item quantity has changed the pictures have changed everything that was there before under the listing has changed
Complaint: [redacted] I am rejecting this response because: WISH fraudulently took the money out of my account and returned it after days within which time the overdraft occurredI have previously sent WISH my bank statement and can send it againMy account was in the positive and only went into negative because of their unauthorized withdrawalIt is clear that the overdraft occurred due to their activity so at the very least, they should refund the $back to me since they caused itI can resend my bank statement if need be.Sincerely, [redacted]
Items ordered from Wish take one month minimum to arrive in my experience, not the days they are advertisingI ordered one item that has never arrived at allI was promised a full refund and told that I would still receive my itemI received the refund, but not my item which was the I really wanted, just to get what I payed for Half the items that I did receive were so cheap, even though I payed a low price for them, I felt that I was ripped offExamples: dresses for my daughter that were so short they won't cover her bottom, coloring books where images were stolen from copyrighted works and some were backwards, what was supposed to be a sweatshirt hoodie that was made from tee shirt material and not sweat shirt fabric They are using advertising in saying that one should expect items in daysThis is not the norm for themI will not be ordering from them again
Complaint: [redacted] I am rejecting this response because:While a $gift card is nice, I've spent the last three months fighting with wish.com to make this rightWhat I'd like to have is the product for the advertised priceAgain today it was advertised for $on [redacted] Within five minutes of the advertisement I click on the link it takes me to your web page where the product is $There's not one color or one size or any combination of that is $When I saw all those cups marked at $I was planning on buying of them as Christmas giftsI would like to have of those cups at the advertised $price.it's only fairespecially being that you are continually, to this day advertising them for $on [redacted] I have kept track of almost every advertisement I've seen and a screenshot of your website where the price is $I've also kept track of every email communication between wish.com and myself where I have been getting the runaround blaming me for things like not getting there fast enough not slept in the right color or size And it didn't matter that I stated how fast I got there and then I check those things wish.com continually blamed me to avoid taking ownership of their advertisementIf you would like to contact me directly my email is [redacted] .Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Hi [redacted] , We apologize for this trouble! Our Wish support team reached out to you on Sunday requesting transactional information so we may review and refund these fraudelent chargesPlease reply to the email sent to you by the Wish support team with the information and we'll be to resolve this case for youBest regards, The Wish Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) They requested the last digits of the card and the dates and chargesI have not heard back yetFinal Business Response / [redacted] (4000, 21, 2016/03/21) */ Hi [redacted] , I recently came across your Revdex.com complaint and wanted to let you know that with your help, I was able to track down the chargesThe following shipping address was used for these transactions:
 [redacted] Indianapolis, Indiana XXXXXUnited States
I have gone ahead and issued a refund for all transactionsMost refunds process in 5-days, but some can take up to daysIf you do not see your refund returned to your original payment method, please contact your bank.
Just to let you know, these were the only transactions that went through successfullyThree orders were attempted thereafter, but they were declined by our payment processorI hope this resolves your issue, but if you have any other questions, please feel free to let us know and we're more than happy to helpThanks for shopping on Wish! [redacted] Wish Customer Service Team www[redacted] /help
I ordered an item that was never receivedI filed a refund email with Wish.com numerous timesThey suggested each time that I check with neighbors and the post office WHICH I DIDStore: SashaThe item was: Fashion Woman Summer Vest TopQty: (2) total price $plus shippingtracking [redacted] states deliveredPost Office states they left in on doorTo Date I have never received the item(s)I keep requesting the refund and Wish.com keeps closing the file :(
Complaint: [redacted] I am rejecting this response because: the response wish gave is the same automated response I've already gotten timesThe only option they've given me does not work.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I WISH I could obtain customer service - I have tried at wish.com via "order status", and "contact", and "help", with zero success We can resolve this immediately as follows: you promise to not dispute the credit adjustment made by my credit card company, which will effectively provide my refund, and I then promise to accept your response to this Revdex.com complaint and consider it satisfactorilly resolved.Sincerely, [redacted]
I placed an order with wish.com on February 22, They said I should receive it between March - 22, Then I logged in to try and track my shipment, It stated I should receive it by March 29, It is now April 29, and I still haven't received it Now I'm tryimg to log back in, to see if I can send an email, and am unable to log in They're phone number is just a recording I am very disappointed
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Wish will never place an order without a user's authorization For an order to go through, a user must add a product to their cart and authorize the orderThe following actions must be taken by the user prior to the order being processed: [redacted] On our website: Click "Checkout." [redacted] On our apps: Tap and slide on "Slide to Pay." Other steps may be required depending on a user's choice of payment method, such as Paypal or Apple Pay After placing an order, we display an order confirmation to ensure that, if an order is placed accidentally, a user is notified immediately and able to take any appropriate actions If this order was placed by mistake, you can request a refund by doing the following: On Mobile You can contact our support team directly from your Order History
I ordered a sugar skull hoodie at the beginning of OctoberIt said it shippedOn November 20th I noticed ony account that they asked if I received itI clicked noThey asked if I wanted a refundI clicked yes and received an immediate refundThis item was supposedly "in transit"The fact that they gave me an immediate refund tells me they never shipped it in the first placeI should I listened to the reviews onlineI will never use this site again
I am so frustratedThey have no readily accessible sizing chartJumping through too many hoops to find an answerThey have no one answering the phone although they have it to make you think that they are helpfulThey give you a [redacted] contact but when you text them they tell you top go to Blah blah blah blahThe price jumps up without notice after they tell you the priceThe difference is very littleThe website is pure frustration and they dont give a s...tI am going back to *** and [redacted]
Complaint: [redacted] I am rejecting this response because: I would like the last four refunds please! as you promised.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ Hello, Sorry for the confusion on this issueWe will review this item as soon as possible and take any necessary further actions It appears you have already submitted a support question for this itemPlease update your support question with an image of the item as requested by our support teamYou will then be refunded Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Never orderedI just want my money back.I need my money backYou can't call themI used email [redacted] had to change everything New cards
Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Hi [redacted] , We're so sorry to hear about your frustrating dealings in receiving a refund for the items you cancelled prior to their shipmentWe would like to issue you a refund for this trouble, but are unable to locate your account using the information provided here at Revdex.comCould you please update your complaint, or email Wish support at [redacted] @wish.com with either your Order ID#, User ID#, the Wish support ticket ID# or the email address associated to your Wish account Once we receive one of those items we will be able to lookup your account and review these orders Looking forward to hearing your reply! The Wish Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Waiting for company to respond to my email and issue refund
I am a relatively new customer and have enjoyed Wish until last night I was shocked to see a great deal of [redacted] related items readily available including a portrait of Hitler with great reviews I think that anyone with common sense realizes how offensive these items are Very frustrating that there is no way to screen these items or more so report the directly to a Wish employee I believe that Wish is not aware of every item sold but now they have been advised I would like an apology not only to me but all of your customers Your response or lack of will keep me as a customer or not
Initial Business Response / [redacted] (1000, 12, 2016/04/05) */ Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Sorry to hear that your items never arrived on timeI have gone ahead and issued refunds for the following items since it's past the estimated delivery date: Order 56bXXXXXXXXXXXXf0e2f7ef [redacted] 14inch Chrome Dumbbell Bar Solid Steel Weight Lifting Vinyl Spinlock Collar 2.5cm [redacted] Wireless Bluetooth Stereo Headset Earphone Earbuds Sport Headphone with Mic [redacted] New Women Sexy Fitness Yoga Stretch Workout Tank Top Sports Pants Suit Jumpsuit (Black & Blue) [redacted] New Women Sexy Fitness Yoga Stretch Workout Tank Top Sports Pants Suit Jumpsuit (Camouflage) [redacted] Womens Exercise Leggings Running Yoga Sports Fitness Gym Stretch Pants Trousers (Black) [redacted] Womens Exercise Leggings Running Yoga Sports Fitness Gym Stretch Pants Trousers (Grey) [redacted] Chopper Wind Resistant Sunglasses Sports Motorcycle Riding reflective Glasses Order [redacted] New 2.2" 4pc Chromium Crusher Tobacco Spice Herb Grinder Black Most refunds process in 5-days, but some can take up to daysIf you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team www.wish.com/help Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/04/06) */ EMAIL FROM CONSUMER: I recveiceived my order after months so there is no need to take action I just wont be shopping on their website anymore
Hello [redacted] We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for any inconvenienceI am sorry to hear that the drill did not work outUnfortunately we were unable to locate the replacement item that was sentTherefore, we have gone ahead and refunded you for the Nail File Art Electric DRILL File Acrylic Manicure Pedicure Portable Machine Kit hot sale, from order [redacted] The refund was issued on August 4, Please allow 5-business days for your refund to process back to your original payment method Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! *** Wish Customer Service Team
Wis [redacted] is a scam they do not send all your merchandise Then a year later I noticed two transactions on my account one for 24$ and one for 4$ and trying to get a hold of customer service is a Joke please do not make the same mistake as me