Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue We apologize for any frustration this may have causedOur records show that order [redacted] was refunded two separate $CAD on May 16, and May 18, back to card ending in ***We are sorry if you are continuing to have trouble locating your refundAt this point, your card issuer is the best point of contact for help locating your refund Once we issue the refund to you, your card issuer is responsible for ensuring that you receive the refundHow they process the refund can really vary, so we do strongly encourage you to reach out to them Because our system indicates this has been refunded, we can take no further action on this payment and we strongly urge you to contact your card administrator, either your bank or card processor, for more information I also see that a replacement tempered glass has been sent to you, with the tracking number [redacted] Therefore, this item has not been refundedPlease let us know if you’ve received the item or not Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue We have now removed this alert, so you should now be able to purchase again on Wish, access your order history and contact support for further assistance with your order Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Support Team [redacted]
Initial Business Response / [redacted] (1000, 7, 2015/01/05) */ Hello, If you would like to contact Wish to cancel an item or request a refund, you can do so by going to your order history, select the item in question, and clicking the big blue "Request a refund" button(If these directions are not sufficient, please feel free to contact [redacted] @wish.com.) We did experience some delays in response time due to the holidays, but our response times are now under hours, so your concern should be addressed as soon as possibleIf you do not receive a response or receive an unsatisfactory response, please email [redacted] @wish.com with your order number and a brief summary of your issue and we will address your issue as soon as we are able Thank you, Wish Dispute Resolution
I ordered a pair of Bluetooth earbuds from [redacted] What a mistakeThe item pictured and described were two black Bluetooth headphones and a charger stationI expected for there to be a long wait, and it wasBut when my delivery arrived all that was in the package was one dirty, smudged, strangely large black earbud and a 1" usb charge cordI was not happy with this, and as per the refund instructions I took a picture of the trash they mailed me and waited for a responseA few days later I recieved a reply trying to convince me that I ordered only one earbudThis is utter nonsenseThe item description says one pair and pictures two earbuds sitting in their chargerThe company mailing this to me outright lied about their product and then tried to convince me that I made the mistakeI feel like they put their hand in my pocket, took my cash, and then replaced it with some crap they dug out of their couch cushions, then told me I wanted it
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue We can certainly understand your frustration and apologize for the inconvenienceAs a one-time exception, I can reset your password for youFor security reasons, I will have to verify your identity first Could you please confirm the following: Your shipping address Depending how you paid, last digits of your credit card OR your PayPal account The last few items you purchased on Wish Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue The items on Wish are actually sold by stores from all over the worldWe're kind of like an online shopping mallEach of these stores is responsible for listing their own products, but we do everything we can to keep fake and/or counterfeit merchandise off of the siteIf you ever receive a fake or counterfeit product from Wish, please let us know so we can investigate the matter immediately Unfortunately I don't see your purchase on the Wish account associated with this email addressIs it possible you've made an account with another email address? Could you please provide the following information? [redacted] Order ID (it starts with a and you can find this on your order confirmation email) [redacted] Full name as it appears on your Wish profile [redacted] Last four digits of the credit card used to place the order AND the exact date and amount of the charge in US Dollars [redacted] If you used PayPal please provide the Unique Transaction ID which can be found on your PayPal statement This should help us locate your account and look into the Leupold rifle scope you mentioned Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Wish comingled mine and my sons Wish accounts.When I purchased items on June 18,I tried to use [redacted] as per usualShockingly the payment page came up with my sons credit card, not my [redacted] accountI then filed for an immediate refund to my sons account which Wish said it would do in a week or so.TO this date no refund has been forthcoming to either my son or my account concerning this purchase for $I have sent them several emails to try and resolve this problem to no avail! They have no apparent way in their complaint forms to deal with this problem.The comingling of the accounts was done without our knowledge!
this is my first time shopping on wishcomI purchased different items and spent $on February 27, none of my items have shipped and now wish is asking me to send them a picture of my debit card information which is not safe or righti already put my payment information in when I made a purchasedi don't know what the heck is going on with my purchase and I need someone to contact me via phone not email this is a horrible experience [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] * [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Hello, Sorry for the confusionWe currently do not see any indication that you have submitted any emails to us under the email address [redacted] However, please keep in mind that if the item was shipped, it was likely not cancelled correctly or completelyIf you would like further assistance with this issue, please include your Wish order ID in your disputeThis number starts with a and can be found in your order history Thanks, Wish Dispute Resolution
Hello ***, We are sorry to hear that you continue to have trouble receiving your refundAs we have mentioned in our return policy ( [redacted] ) we can only refund back to the original payment methodUnfortunately we do not have the ability to refund to a different card, different account, or different payment method If you paid with a prepaid card or gift card, most issuers are able to process your refund back to the original cardEven if the original card is missing, the issuer may be able to create a new card linked to the same account if you have retained your card number and receipts (you may use Wish's email confirmations as your receipts)Please contact your card issuer for more information Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Support Team [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/05/07) */ ***, We apologize greatly for your inconveniencePlease contact [redacted] @wish.com so we may assist you with your order as soon as possible Thank you,
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue According to our records, Maroon Shirt Adam Levine T Shirt LEVINE Front Letters Print Women T Shirt Casual Cotton Funny Shirt for Lady Top Tee Hipster Singer Adam Levine Names and Year of birth T Shirt, from order [redacted] has been fully refunded on January 21, Please allow 5-business days for your refund to process back to your original payment method Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Dear [redacted] We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for any inconvenienceAccording to our records, Zstar Wheel inSmart Balance Wheel with Bluetooth Speaker, Pink & Red - Pack, from order [redacted] has been fully refunded on September 15, Please allow 5-business days for your refund to process back to your original payment method, card ending in [redacted] Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! Regards, [redacted] Wish Customer Service Team
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Sorry to hear that you were seeing unauthorized charges on your cardWe definitely want to help you get to the bottom of this and prevent future fraudulent charges from happeningI can look up any fraudulent charges if you can provide the following information for me: Your card's billing zip code (the zip code of the address where your card is registered) The first AND last four digits of the card charged The brand of card used (Visa, MasterCard, American Express, etc) With this information, we should be able to locate the fraudulent transactions and refund you Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Teamwww.wish.com/help
Hello ***,I wanted to follow up regarding your Revdex.com complaintSorry for the inconvenienceUnfortunately we are not equipped to process exchanges or resend orders at this timeA refund has been issued alreadyIf you would like to repurchase the item, please search to see if any of the items are still available.I hope this resolves your issue, but if you have any other questions, please feel free to let us know and we're more than happy to help.Wish Customer Support Team [redacted]
Hello ***, Thank you for bringing this to our attentionI certainly understand your concern and would be happy to investigate this furtherHowever, I was unable to find any past communication with the email address [redacted] about the unauthorized chargeDid you use a different email address? If you could, please provide the following information regarding the charge you're seeing so I can help assist you further? [redacted] The last digits of the credit or debit card charged [redacted] The Paypal or Klarna transaction ID (If Applicable) [redacted] The date of the purchase (the date on which the first charge appeared) [redacted] The exact charge amount and the currency [redacted] A screenshot of the charge as it appears in your statement (Please exclude any sensitive, identifying personal information) Once I have more information, I can hopefully get this resolved for youI'll look out for your reply but please let us know if you have any other questions We apologize for the inconvenience and thank you for your understanding [redacted] Wish Customer Service Team, [redacted]
I ordered items - all shipped individually Delivery dates for everything got pushed back - sometimes more than once Bottom line: NOTHING EVER ARRIVED! Ever! The only positive is they refunded w/o question I tried to communicate with someone about the problem, but no matter what I did all I ever got back was the same form letter Lousy company!
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I have gone ahead and issued a refund for the following items: Order [redacted] [redacted] New Casual Women Long Sleeve Solid Tassel Slash Blouse Tops Shirt Plus Size Blouse Tops Order [redacted] Splendid Women Lace Chiffon Blouses Long Sleeve Hollow Crochet Tops Colors Most refunds process in 5-days, but some can take up to daysIf you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history I would be happy to process any other refund requests you haveFor each item you would like to refund, please provide: The order number The name of the item A reason for the refund A picture of the item you received showing any defects etc Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue We apologize for any frustration this may have causedOur records show that order [redacted] was refunded two separate $CAD on May 16, and May 18, back to card ending in ***We are sorry if you are continuing to have trouble locating your refundAt this point, your card issuer is the best point of contact for help locating your refund Once we issue the refund to you, your card issuer is responsible for ensuring that you receive the refundHow they process the refund can really vary, so we do strongly encourage you to reach out to them Because our system indicates this has been refunded, we can take no further action on this payment and we strongly urge you to contact your card administrator, either your bank or card processor, for more information I also see that a replacement tempered glass has been sent to you, with the tracking number [redacted] Therefore, this item has not been refundedPlease let us know if you’ve received the item or not Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue We have now removed this alert, so you should now be able to purchase again on Wish, access your order history and contact support for further assistance with your order Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Support Team [redacted]
Initial Business Response / [redacted] (1000, 7, 2015/01/05) */ Hello, If you would like to contact Wish to cancel an item or request a refund, you can do so by going to your order history, select the item in question, and clicking the big blue "Request a refund" button(If these directions are not sufficient, please feel free to contact [redacted] @wish.com.) We did experience some delays in response time due to the holidays, but our response times are now under hours, so your concern should be addressed as soon as possibleIf you do not receive a response or receive an unsatisfactory response, please email [redacted] @wish.com with your order number and a brief summary of your issue and we will address your issue as soon as we are able Thank you, Wish Dispute Resolution
I ordered a pair of Bluetooth earbuds from [redacted] What a mistakeThe item pictured and described were two black Bluetooth headphones and a charger stationI expected for there to be a long wait, and it wasBut when my delivery arrived all that was in the package was one dirty, smudged, strangely large black earbud and a 1" usb charge cordI was not happy with this, and as per the refund instructions I took a picture of the trash they mailed me and waited for a responseA few days later I recieved a reply trying to convince me that I ordered only one earbudThis is utter nonsenseThe item description says one pair and pictures two earbuds sitting in their chargerThe company mailing this to me outright lied about their product and then tried to convince me that I made the mistakeI feel like they put their hand in my pocket, took my cash, and then replaced it with some crap they dug out of their couch cushions, then told me I wanted it
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue We can certainly understand your frustration and apologize for the inconvenienceAs a one-time exception, I can reset your password for youFor security reasons, I will have to verify your identity first Could you please confirm the following: Your shipping address Depending how you paid, last digits of your credit card OR your PayPal account The last few items you purchased on Wish Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue The items on Wish are actually sold by stores from all over the worldWe're kind of like an online shopping mallEach of these stores is responsible for listing their own products, but we do everything we can to keep fake and/or counterfeit merchandise off of the siteIf you ever receive a fake or counterfeit product from Wish, please let us know so we can investigate the matter immediately Unfortunately I don't see your purchase on the Wish account associated with this email addressIs it possible you've made an account with another email address? Could you please provide the following information? [redacted] Order ID (it starts with a and you can find this on your order confirmation email) [redacted] Full name as it appears on your Wish profile [redacted] Last four digits of the credit card used to place the order AND the exact date and amount of the charge in US Dollars [redacted] If you used PayPal please provide the Unique Transaction ID which can be found on your PayPal statement This should help us locate your account and look into the Leupold rifle scope you mentioned Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Wish comingled mine and my sons Wish accounts.When I purchased items on June 18,I tried to use [redacted] as per usualShockingly the payment page came up with my sons credit card, not my [redacted] accountI then filed for an immediate refund to my sons account which Wish said it would do in a week or so.TO this date no refund has been forthcoming to either my son or my account concerning this purchase for $I have sent them several emails to try and resolve this problem to no avail! They have no apparent way in their complaint forms to deal with this problem.The comingling of the accounts was done without our knowledge!
this is my first time shopping on wishcomI purchased different items and spent $on February 27, none of my items have shipped and now wish is asking me to send them a picture of my debit card information which is not safe or righti already put my payment information in when I made a purchasedi don't know what the heck is going on with my purchase and I need someone to contact me via phone not email this is a horrible experience [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] * [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Hello, Sorry for the confusionWe currently do not see any indication that you have submitted any emails to us under the email address [redacted] However, please keep in mind that if the item was shipped, it was likely not cancelled correctly or completelyIf you would like further assistance with this issue, please include your Wish order ID in your disputeThis number starts with a and can be found in your order history Thanks, Wish Dispute Resolution
Hello ***, We are sorry to hear that you continue to have trouble receiving your refundAs we have mentioned in our return policy ( [redacted] ) we can only refund back to the original payment methodUnfortunately we do not have the ability to refund to a different card, different account, or different payment method If you paid with a prepaid card or gift card, most issuers are able to process your refund back to the original cardEven if the original card is missing, the issuer may be able to create a new card linked to the same account if you have retained your card number and receipts (you may use Wish's email confirmations as your receipts)Please contact your card issuer for more information Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Support Team [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/05/07) */ ***, We apologize greatly for your inconveniencePlease contact [redacted] @wish.com so we may assist you with your order as soon as possible Thank you,
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue According to our records, Maroon Shirt Adam Levine T Shirt LEVINE Front Letters Print Women T Shirt Casual Cotton Funny Shirt for Lady Top Tee Hipster Singer Adam Levine Names and Year of birth T Shirt, from order [redacted] has been fully refunded on January 21, Please allow 5-business days for your refund to process back to your original payment method Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]
Dear [redacted] We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for any inconvenienceAccording to our records, Zstar Wheel inSmart Balance Wheel with Bluetooth Speaker, Pink & Red - Pack, from order [redacted] has been fully refunded on September 15, Please allow 5-business days for your refund to process back to your original payment method, card ending in [redacted] Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! Regards, [redacted] Wish Customer Service Team
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Sorry to hear that you were seeing unauthorized charges on your cardWe definitely want to help you get to the bottom of this and prevent future fraudulent charges from happeningI can look up any fraudulent charges if you can provide the following information for me: Your card's billing zip code (the zip code of the address where your card is registered) The first AND last four digits of the card charged The brand of card used (Visa, MasterCard, American Express, etc) With this information, we should be able to locate the fraudulent transactions and refund you Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Teamwww.wish.com/help
Hello ***,I wanted to follow up regarding your Revdex.com complaintSorry for the inconvenienceUnfortunately we are not equipped to process exchanges or resend orders at this timeA refund has been issued alreadyIf you would like to repurchase the item, please search to see if any of the items are still available.I hope this resolves your issue, but if you have any other questions, please feel free to let us know and we're more than happy to help.Wish Customer Support Team [redacted]
Hello ***, Thank you for bringing this to our attentionI certainly understand your concern and would be happy to investigate this furtherHowever, I was unable to find any past communication with the email address [redacted] about the unauthorized chargeDid you use a different email address? If you could, please provide the following information regarding the charge you're seeing so I can help assist you further? [redacted] The last digits of the credit or debit card charged [redacted] The Paypal or Klarna transaction ID (If Applicable) [redacted] The date of the purchase (the date on which the first charge appeared) [redacted] The exact charge amount and the currency [redacted] A screenshot of the charge as it appears in your statement (Please exclude any sensitive, identifying personal information) Once I have more information, I can hopefully get this resolved for youI'll look out for your reply but please let us know if you have any other questions We apologize for the inconvenience and thank you for your understanding [redacted] Wish Customer Service Team, [redacted]
Wish [redacted] list their low prices underneath pictures but once you press buy the price increasesTheir shipping prices are clearly stated
I ordered items - all shipped individually Delivery dates for everything got pushed back - sometimes more than once Bottom line: NOTHING EVER ARRIVED! Ever! The only positive is they refunded w/o question I tried to communicate with someone about the problem, but no matter what I did all I ever got back was the same form letter Lousy company!
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I have gone ahead and issued a refund for the following items: Order [redacted] [redacted] New Casual Women Long Sleeve Solid Tassel Slash Blouse Tops Shirt Plus Size Blouse Tops Order [redacted] Splendid Women Lace Chiffon Blouses Long Sleeve Hollow Crochet Tops Colors Most refunds process in 5-days, but some can take up to daysIf you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history I would be happy to process any other refund requests you haveFor each item you would like to refund, please provide: The order number The name of the item A reason for the refund A picture of the item you received showing any defects etc Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Team [redacted]