[redacted] Pet Dog Bed | Cooling Gel Memory Foam Orthopedic Plush & Décor Comfy Couch Pet Bed for Dogs & Cats, Available in Multiple Colors & Sizes Store: [redacted] Pet Products I bought this product that supposed to be newAfter I received it I decided to wash the cover after having it for monthsThe foam insert was covered in a soft, brown, fuzzy dog hair that is not my dogsMy dog has a black, coarse, straight hairI have attempted to call the customer service phone number listed on their website which is never answeredI emailed them with pictures and they requested more pictures which I sentNow every time I email them I get a coded email in return
Hello ***, We apologize for the issue with your orderWish provides a 30-day return policy on all ordersIt appears your order was has passed the delivery date more than days ago and unfortunately no longer qualifies for a refund However, given the circumstances of your order, I’ve requested an exception for this refundI’m delighted to let you know it’s been approved and I’ve processed a refund for your orderPlease allow 5-business days for the credit to appear on your original payment methodIn the future, we’d appreciate if you could reach out within days of delivery for assistance If you have any other questions, please don’t hesitate to let us know, we’re always happy to help [redacted] Wish Customer Support Team [redacted]
Hello ***,We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Thank you for letting us know about the experience you had with this merchantWe take all user feedback and reviews very seriously.We want to to make sure that the stores on Wish are attentive to your questions and timely in their deliveryWe want the stores on Wish to be of the highest caliber and take steps to prevent stores who do not follow these basic guidelines from appearing on WishThank you again for your help in making Wish a better community for users and stores.I will be happy to help issue a refund for all the items you sent back to the return center, that arrived damaged, or never arrived at allCould you please provide us the order number and name of the item that you returned.Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/12/17) */ Hello, Please email [redacted] @wish.com with your order ID to have your issue addressedCurrently, your dispute does not include any identifying information that we can resolve your order at this time Please keep in mind that we are currently experiencing delays in response time due to increased holiday trafficPlease be patient for an associate to address your question as soon as possible Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already written several times and not received any responseI notified my bank and will allow them to handle it Final Business Response / [redacted] (4000, 9, 2014/12/23) */ Hello, We apologize for the confusionWe are currently suffering from delayed response time due to an excess of holiday trafficSomeone should address their issue as soon as they are able If you'd like, you can either attach your order ID (begins with a - NOT your tracking number) to an email at [redacted] @wish.com so this issue can be resolvedHowever, please keep in mind that all refund requests must be done through our ticket system due to security concernsIf you have not already submitted a ticket through the Wish UI (hit "Request a Refund" after selecting the item in question in your item history), please do so Thanks, Wish Dispute Resolution Final Consumer Response / [redacted] (2000, 11, 2014/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/04/02) */ Hello, We apologize for the inconvenience and have refunded this item for youPlease allow 5-days for the return to return to your original payment method Thank you, Wish Dispute Resolution
Hello Mi [redacted] Thanks for your continued follow up I apologize for the inconvenience with your purchaseI have gone ahead and refunded you for orders [redacted] and [redacted] Please allow 5-business days for your refund to process back to your original form of payment [redacted] Wish Customer Service Team
Dear [redacted] We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I am happy to help answer any questions you may have I’ve read through a few of your conversations with support and see you were asking about the free itemTo clarify, the item is free but you will still need to pay for shippingTherefore, we require you to enter in your payment infoI If you do not see PayPal as your payment option, could you please send us a screenshot of what you’re seeing available as payment optionsThis will help us investigate Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [email protected] you for your patience and understanding, and thanks for shopping on Wish! Regards, [redacted] Wish Customer Service Team
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for the frustrationFor a refund of the item, please return your product to this address along with the tracking number of the item returned Wish Returns Center [redacted] Please be aware that we do not refund, reimburse or cover return shipping at this time Once we have received the item, we will be happy to refund you Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Teamwww.wish.com/help
Hello [redacted] ,We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Our apologies for the inconvenienceIt looks like you have disputed this transaction with your credit cardOpening a dispute will prevent us from automatically refunding you directly through WishIn addition, credit card disputes can take up to days to resolve, but an automatic refund through Wish takes less than daysWe would love to help you resolve this issue but we are unable to take any further actions on your transaction while the dispute is in placeIf you would like further assistance on this issue, please contact your credit card to remove the dispute.Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team [redacted]
Utterly abysmal a complete joke,I STUPIDLY placed pounds worth of orders with This laughingly called company,I looked at pictures of great looking items with matching descriptions of these items,I and I know it was stupid,actually thought I would get what I ordered ,after ordering every item,every description Changed to something totally different,and each time to a crap cheap item,some off which ive received already,none even work,all in the bin.I have outstanding orders and would you believe the descriptions off these have all changed as well!I have contacted customer ,excuse me for laughing support repeatedly and they are not interested keep getting the same reply everyone will get return to us blah blah blah,why should I and have to lose the price of the return shipping as well,and I don't know how to attach photos! This company are a robbing bunch of con artists who only want your MONEY and not you!,I have a risk of mental health problems and have had a nervous breakdown in the past and this isn't doing my health any good! Do yourself a favour do not deal with this company and make sure nobody that you know does either,you might as well just burn your money you would only WASTE it here! Ve
I have ordered a number of items from Wish.com and the prices are good But it does no good to order, pay and not receive I have had two orders in the last weeks that I did not receive One, no one knows where it is and there are no more available Refund was issued The other I don't know if it was a problem with Wish or a problem with USPS, but they said it was delivered but I did not receive Could be they put the wrong address on the package, I don't know the problem is I can't afford to order something and not be assured I will receviedI got a refund on one item but had to eat the other one different items orders and had a problem Not a good percentage and will not order again for [redacted]
Hello [redacted] , I’m following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and I’m looking forward to helping you resolve this issue I was able to locate an account associated with your [redacted] accountIt looks like you were able to successfully login with your [redacted] account and place an order on March 2, You should be able to see your complete Order History once logged in Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Maggy Wish Customer Support Team [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)The email address they have on file for me is [redacted] .I filed a fraud claim with PayPal, and received a full refund, but let me be clear; Wish.com did absolutely NOTHING when I contacted them regarding not receiving my ordered itemsThe only thing I ever heard from them was I needed to be patient as my items were on the wayAnd when I asked for tracking information, I never heard back
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I apologize for the inconvenience and am sorry to hear of the issue with your orderWish offers a 30-day return policy on all ordersI reviewed your purchase and it appears you're unfortunately beyond this timeframeOur full refund policy can be viewed here: [redacted] Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! *** Wish Customer Support Team [redacted]
On diffrent occasions I have placed an order for clothes and payed in full for the item I have waited months and I have not gotten the clothes , when I tell the store this they keep telling me to wait and they will send the clothing I payed for It has been a total of months now I have no gottem my clothes ,also the never gave me back any of the money I spent on the clothes So now I have no items and no money and they wont answer my emails
Hello [redacted] , Thanks for the continued follow upWe're so sorry to hear that the order was refunded back to your original paymentUnfortunately we're not set up to resend orders at this timeHowever, we will consider this as we look to grow and evolve Wish Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/11/07) */ Hello, We've reviewed the tracking on your item (transaction ID [redacted] ) and it appears that USPS attempted to deliver your item but was unable to do so without a secure location or someone to sign for this itemYou can ask them to redeliver your item by going to https://redelivery.usps.com/redelivery/ and entering your tracking number LNXXXXXXXXXCNIf you continue to have issues with this item, please email [redacted] @wish.com so that we may resolve your complaint internally Thanks, Wish Support
Hello ***, Apologies for any inconvenienceAfter taking a look at your account, I can see that a previous order [redacted] , was placed on November 14, for $I can confirm that the last four digits of the card used for the $order was ***However, we were unable to locate the $charge in the screenshots previously provided by you We believe the $charge you're seeing on your statement may not be associated to the card ending in ***Please verify Wish Customer Support Team [redacted]
I have lost heart and don't think for one minute that I will get any money back from this company Wish, I have done every thing they asked me too ie send attachment photos of all the badly made clothes they are so badly made they are not even fit to send to a charity shop
[redacted] Pet Dog Bed | Cooling Gel Memory Foam Orthopedic Plush & Décor Comfy Couch Pet Bed for Dogs & Cats, Available in Multiple Colors & Sizes Store: [redacted] Pet Products I bought this product that supposed to be newAfter I received it I decided to wash the cover after having it for monthsThe foam insert was covered in a soft, brown, fuzzy dog hair that is not my dogsMy dog has a black, coarse, straight hairI have attempted to call the customer service phone number listed on their website which is never answeredI emailed them with pictures and they requested more pictures which I sentNow every time I email them I get a coded email in return
Hello ***, We apologize for the issue with your orderWish provides a 30-day return policy on all ordersIt appears your order was has passed the delivery date more than days ago and unfortunately no longer qualifies for a refund However, given the circumstances of your order, I’ve requested an exception for this refundI’m delighted to let you know it’s been approved and I’ve processed a refund for your orderPlease allow 5-business days for the credit to appear on your original payment methodIn the future, we’d appreciate if you could reach out within days of delivery for assistance If you have any other questions, please don’t hesitate to let us know, we’re always happy to help [redacted] Wish Customer Support Team [redacted]
Hello ***,We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Thank you for letting us know about the experience you had with this merchantWe take all user feedback and reviews very seriously.We want to to make sure that the stores on Wish are attentive to your questions and timely in their deliveryWe want the stores on Wish to be of the highest caliber and take steps to prevent stores who do not follow these basic guidelines from appearing on WishThank you again for your help in making Wish a better community for users and stores.I will be happy to help issue a refund for all the items you sent back to the return center, that arrived damaged, or never arrived at allCould you please provide us the order number and name of the item that you returned.Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/12/17) */ Hello, Please email [redacted] @wish.com with your order ID to have your issue addressedCurrently, your dispute does not include any identifying information that we can resolve your order at this time Please keep in mind that we are currently experiencing delays in response time due to increased holiday trafficPlease be patient for an associate to address your question as soon as possible Thank you, Wish Dispute Resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already written several times and not received any responseI notified my bank and will allow them to handle it Final Business Response / [redacted] (4000, 9, 2014/12/23) */ Hello, We apologize for the confusionWe are currently suffering from delayed response time due to an excess of holiday trafficSomeone should address their issue as soon as they are able If you'd like, you can either attach your order ID (begins with a - NOT your tracking number) to an email at [redacted] @wish.com so this issue can be resolvedHowever, please keep in mind that all refund requests must be done through our ticket system due to security concernsIf you have not already submitted a ticket through the Wish UI (hit "Request a Refund" after selecting the item in question in your item history), please do so Thanks, Wish Dispute Resolution Final Consumer Response / [redacted] (2000, 11, 2014/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/04/02) */ Hello, We apologize for the inconvenience and have refunded this item for youPlease allow 5-days for the return to return to your original payment method Thank you, Wish Dispute Resolution
Hello Mi [redacted] Thanks for your continued follow up I apologize for the inconvenience with your purchaseI have gone ahead and refunded you for orders [redacted] and [redacted] Please allow 5-business days for your refund to process back to your original form of payment [redacted] Wish Customer Service Team
Dear [redacted] We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I am happy to help answer any questions you may have I’ve read through a few of your conversations with support and see you were asking about the free itemTo clarify, the item is free but you will still need to pay for shippingTherefore, we require you to enter in your payment infoI If you do not see PayPal as your payment option, could you please send us a screenshot of what you’re seeing available as payment optionsThis will help us investigate Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [email protected] you for your patience and understanding, and thanks for shopping on Wish! Regards, [redacted] Wish Customer Service Team
Hello [redacted] , We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue Apologies for the frustrationFor a refund of the item, please return your product to this address along with the tracking number of the item returned Wish Returns Center [redacted] Please be aware that we do not refund, reimburse or cover return shipping at this time Once we have received the item, we will be happy to refund you Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Wish Customer Support Teamwww.wish.com/help
Hello [redacted] ,We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Our apologies for the inconvenienceIt looks like you have disputed this transaction with your credit cardOpening a dispute will prevent us from automatically refunding you directly through WishIn addition, credit card disputes can take up to days to resolve, but an automatic refund through Wish takes less than daysWe would love to help you resolve this issue but we are unable to take any further actions on your transaction while the dispute is in placeIf you would like further assistance on this issue, please contact your credit card to remove the dispute.Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team [redacted]
Utterly abysmal a complete joke,I STUPIDLY placed pounds worth of orders with This laughingly called company,I looked at pictures of great looking items with matching descriptions of these items,I and I know it was stupid,actually thought I would get what I ordered ,after ordering every item,every description Changed to something totally different,and each time to a crap cheap item,some off which ive received already,none even work,all in the bin.I have outstanding orders and would you believe the descriptions off these have all changed as well!I have contacted customer ,excuse me for laughing support repeatedly and they are not interested keep getting the same reply everyone will get return to us blah blah blah,why should I and have to lose the price of the return shipping as well,and I don't know how to attach photos! This company are a robbing bunch of con artists who only want your MONEY and not you!,I have a risk of mental health problems and have had a nervous breakdown in the past and this isn't doing my health any good! Do yourself a favour do not deal with this company and make sure nobody that you know does either,you might as well just burn your money you would only WASTE it here! Ve
There has been no changeAs your email states, you have not been able to get in contact with the company, neither was I
I have ordered a number of items from Wish.com and the prices are good But it does no good to order, pay and not receive I have had two orders in the last weeks that I did not receive One, no one knows where it is and there are no more available Refund was issued The other I don't know if it was a problem with Wish or a problem with USPS, but they said it was delivered but I did not receive Could be they put the wrong address on the package, I don't know the problem is I can't afford to order something and not be assured I will receviedI got a refund on one item but had to eat the other one different items orders and had a problem Not a good percentage and will not order again for [redacted]
Hello [redacted] , I’m following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and I’m looking forward to helping you resolve this issue I was able to locate an account associated with your [redacted] accountIt looks like you were able to successfully login with your [redacted] account and place an order on March 2, You should be able to see your complete Order History once logged in Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact usThank you for your patience and understanding, and thanks for shopping on Wish! Maggy Wish Customer Support Team [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)The email address they have on file for me is [redacted] .I filed a fraud claim with PayPal, and received a full refund, but let me be clear; Wish.com did absolutely NOTHING when I contacted them regarding not receiving my ordered itemsThe only thing I ever heard from them was I needed to be patient as my items were on the wayAnd when I asked for tracking information, I never heard back
Hello ***, We are following up with you regarding your recent complaint with the Revdex.comWe greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue I apologize for the inconvenience and am sorry to hear of the issue with your orderWish offers a 30-day return policy on all ordersI reviewed your purchase and it appears you're unfortunately beyond this timeframeOur full refund policy can be viewed here: [redacted] Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! *** Wish Customer Support Team [redacted]
On diffrent occasions I have placed an order for clothes and payed in full for the item I have waited months and I have not gotten the clothes , when I tell the store this they keep telling me to wait and they will send the clothing I payed for It has been a total of months now I have no gottem my clothes ,also the never gave me back any of the money I spent on the clothes So now I have no items and no money and they wont answer my emails
Hello [redacted] , Thanks for the continued follow upWe're so sorry to hear that the order was refunded back to your original paymentUnfortunately we're not set up to resend orders at this timeHowever, we will consider this as we look to grow and evolve Wish Again, we want to apologize for any inconvenience this issue may have causedShould you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted] Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/11/07) */ Hello, We've reviewed the tracking on your item (transaction ID [redacted] ) and it appears that USPS attempted to deliver your item but was unable to do so without a secure location or someone to sign for this itemYou can ask them to redeliver your item by going to https://redelivery.usps.com/redelivery/ and entering your tracking number LNXXXXXXXXXCNIf you continue to have issues with this item, please email [redacted] @wish.com so that we may resolve your complaint internally Thanks, Wish Support
Hello ***, Apologies for any inconvenienceAfter taking a look at your account, I can see that a previous order [redacted] , was placed on November 14, for $I can confirm that the last four digits of the card used for the $order was ***However, we were unable to locate the $charge in the screenshots previously provided by you We believe the $charge you're seeing on your statement may not be associated to the card ending in ***Please verify Wish Customer Support Team [redacted]
I have lost heart and don't think for one minute that I will get any money back from this company Wish, I have done every thing they asked me too ie send attachment photos of all the badly made clothes they are so badly made they are not even fit to send to a charity shop