We are sorry you "rejected our response"We have provided you the status of the claim fileWe are conducting a coverage investigation and attempting to confirm the facts of the loss with our insured’s driver
Complaint: I am rejecting this response because: This is the first attempt from this company to attempt to return my contacts to themUntil this matter is actually settled I wish to hold this claim in an unresolved statusIt is quite precarious that for months I have been trying to contact this company to get results, but miraculously once I file a claim with the Revdex.com, they contact me back immediately? This is in regards to AU Claim# 26**99A claim was filed with AU on July 10, when an insured customer of this company was involved in an accident with one of our company vehiclesWe have been in contact several times with this company about compensating us for the damages to our vehicleIt has now been six months since the accident occurred and we still have not heard back from this company regarding payment for the damagesWe were originally contacted by this company in August of stating that they were in process of collecting information from all parties involvedWe attempted to contact this company later in the month and after leaving several messages for their "assigned representative", we finally contacted a supervisor by the name of E [redacted] who assured us that they were actively working to resolve this claimWe followed up again in September, then again in October, again trying to contact their assigned representative, N [redacted] , again with no reply after several messages leftOnce again we were able to get into contact with Supervisor E [redacted] in early October, who once again stated that they had no results and that they were working on the caseShe stated that she would follow up with Norma to find out why this has not been resolvedThat was on October 16, We have patiently awaited a response from this company, to no availWe have attempted several since then to contact this companyleaving several messages for both N [redacted] and E***, to which there has been no replyThere was over $10,in damages to our company vehicle to which this company is not taking responsibility for resolvingAccording to the police report filed at the time of the accident, all responsibility is on the insured party, as it was determined that she was the "at fault" party and our Company, along with two other parties were the victims of the accidentPlease contact my Business Manager / CFO, T [redacted] ***, at ###-###-#### to discuss resolution to this matter between the hours of 9am and 5pm PST Regards, A [redacted]
The Company has requested the handling adjuster contact you today This is her contact information for your records: J [redacted] @allianceunited.com ###-###-####
The Company regrets any difficulty you may have experienced trying to reach our adjuster Norma Esquivel can be reached at ###-###-#### or [redacted] @allianceunited.com her supervisor Abigail Sanchez can be reached at ###-###-#### and Nicole Bernard can be reached at ###-###-#### x Our insured had a valid policy in force on the date of the loss and liability is not disputed The loss related Property Damage total may exceed our insured’s Property Damage limit As such, the Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced loss Once all of the loss related Property Damages can be confirmed the Company will know if the total of all Property Damage exceeds our insured’s Property Damage policy limit If the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damages If each party agrees to the settlement offers the Company will mail out Property Damage releases to each party Once each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each party
Your complaint has been forwarded to management, you should have received your payment by nowMAILED PAYMENT 6/15/12:52:PM, S [redacted] ( CLMS)CHECK IN THE AMOUNT OF $10,062.66, MAILED TO, T [redacted] AND H [redacted] , Address: PO BOX [redacted] SAN JOSE CA, 95156-
The Company regrets any difficulty you may have experienced trying to reach our adjusterOur staff will call out to you today to provide you with the status of your claim
Complaint: I am rejecting this response because: I did receive a call from Mr L [redacted] but he offered NO RESOLUTION, he reiterated that Alliance will only pay $of the $of the car rental invoice, obviously this is not acceptableI was rear ended by their client and just want what is owed me which is the balance I'm not sure why Mr L [redacted] called, he started the call by saying 'you requested a call', no I did not request just a call I requested resolution to my issue, I requested a total refund for my out of pocket expenses due to your clients negligence I asked Mr L [redacted] if he called to tell me anything new and he said NO, I told him to have his supervisor call me and I hung up Regards, M [redacted]
Complaint: I am rejecting this response because: I have yet to receive the check at my lawyers office yetI will accept once the check has been receivedWhy is it taking so long? Is there some sort of tracking on it? Regards, W [redacted] ***
The Claim number is D0####4CA Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11748224, and find that this resolution is satisfactory to me Regards, A [redacted] ***
Hi M [redacted] , Is your claim number D0####5CA? If so, please accept our most sincere apologyOur goal is to provide the highest level of customer service possible and we regret that we failed to meet those expectations in your situationThe Company is conducting a coverage investigation at this timeThe Company will notify you of the outcome of our investigationIt is possible we may not be able to provide coverage for this lossGenerally, insurance “follows the vehicle” meaning you may wish to pursue the vehicle owner, not necessarily the operator (our insured)
Complaint: I am rejecting this response because: I have no record of calls from Mr Koon, until this morning, 8/at 8:30am My phone did not ring, it went straight to voice mail, and he left me a voice mail (In my full voice mail box that he claims) He seems confused He states that he needs to set up a time that he can get my car appraised so we can go ahead and get it fixedThen he states that he hasn't received any paper work from USAA for what they paid to have the car fixed He says that the rental car reimbursement is only for the time that the car was in the shop getting fixed.(it was..less actually) It has been almost two months since I got my car out of the shop, and it took almost two months to fix it One of the down sides of owning an electric vehicle The rental car was actually for less time than the car was in the shop I have submitted the receipts to you, my insurance company has submitted the receipts Feel free to call them, I know they have contacted you on multiple occasions USAA You should have their contact information Right now, the only thing that is going to satisfy me, is reimbursement of the rental car You can call my Mom, T [redacted] at ###-###-#### if you can not reach me, if you need to contact me any further Regards, K [redacted]
Complaint: I am rejecting this response because: please see my attached response letter to the Insurance company dated October 7th, Regards, D [redacted]
Complaint: I am rejecting this response because: what information is incorrect? My attorneys office has provided them all he information and they have not told me when the check is getting mailedI am still waiting to receive my money for the damages and I have read on Revdex.com reviews that they take such a ridiculous amount of time to send out payment which I cannot afford to wait Regards, W [redacted] ***
Complaint: This 'response' resolves nothing, and is simply more meaningless and unproductive idle rhetoric, which sounds more like it's coming from a sassy teenager that has to have the last word, rather than a professional company And, worse, no name or number or other contact info attached to it at all Sad, really.Of course I didn't *have [redacted] to be at the body shop meeting, any more than I *had [redacted] to be involved by your client crashing into me My point was that when I discussed my claim with your supervisor ("Christy"), this was HER idea, and she "INVITED" me to this meeting Then, it happened without my knowledge Totally unprofessional.It's now been another NINE DAYS since this 7/27/body shop meeting occurred (when supposedly a repair amount was agreed upon), and I still have not heard a peep from Alliance United nor received any updated settlement info.If they responded to my phone calls and emails as quick as they did to this mechanism, maybe I'd know more...Sincerely disappointed,J [redacted] ***
Our records show you have filed a formal complaint with the California Department of Insurance A complete written response will be mailed to you and uploaded to the California Department of Insurance as required
We are bound by the terms and conditions of our insured's policyWe are able to afford the daily rate plus taxM [redacted] Alliance United Insurance Company Senior D.O.ICompliance Auditor
Dear Consumer,Our records show a renewal offer was mailed to you on 12/19/with a payment due in the amount of $by 1/11/ Our office did not receive your payment by the due date and your policy expired due to non-payment of premium A notice of expiration was mailed on 1/11/to the address on file as required by law On 1/18/you called our office and we advised payment was not received and coverage had expired You were advised coverage could be rewritten with a lapse in coverage We would require the premium payment of $and a $rewrite fee and you agreed.A renewal offer was mailed to you on 1/25/with a payment due in the amount of $by 2/18/ A payment was received on 2/3/in the amount of $and this payment was applied to the February renewal Sincerely,Alliance United Insurance
We are sorry you "rejected our response"We have provided you the status of the claim fileWe are conducting a coverage investigation and attempting to confirm the facts of the loss with our insured’s driver
Complaint: I am rejecting this response because: This is the first attempt from this company to attempt to return my contacts to themUntil this matter is actually settled I wish to hold this claim in an unresolved statusIt is quite precarious that for months I have been trying to contact this company to get results, but miraculously once I file a claim with the Revdex.com, they contact me back immediately? This is in regards to AU Claim# 26**99A claim was filed with AU on July 10, when an insured customer of this company was involved in an accident with one of our company vehiclesWe have been in contact several times with this company about compensating us for the damages to our vehicleIt has now been six months since the accident occurred and we still have not heard back from this company regarding payment for the damagesWe were originally contacted by this company in August of stating that they were in process of collecting information from all parties involvedWe attempted to contact this company later in the month and after leaving several messages for their "assigned representative", we finally contacted a supervisor by the name of E [redacted] who assured us that they were actively working to resolve this claimWe followed up again in September, then again in October, again trying to contact their assigned representative, N [redacted] , again with no reply after several messages leftOnce again we were able to get into contact with Supervisor E [redacted] in early October, who once again stated that they had no results and that they were working on the caseShe stated that she would follow up with Norma to find out why this has not been resolvedThat was on October 16, We have patiently awaited a response from this company, to no availWe have attempted several since then to contact this companyleaving several messages for both N [redacted] and E***, to which there has been no replyThere was over $10,in damages to our company vehicle to which this company is not taking responsibility for resolvingAccording to the police report filed at the time of the accident, all responsibility is on the insured party, as it was determined that she was the "at fault" party and our Company, along with two other parties were the victims of the accidentPlease contact my Business Manager / CFO, T [redacted] ***, at ###-###-#### to discuss resolution to this matter between the hours of 9am and 5pm PST Regards, A [redacted]
The Company has requested the handling adjuster contact you today This is her contact information for your records: J [redacted] @allianceunited.com ###-###-####
The Company regrets any difficulty you may have experienced trying to reach our adjuster Norma Esquivel can be reached at ###-###-#### or [redacted] @allianceunited.com her supervisor Abigail Sanchez can be reached at ###-###-#### and Nicole Bernard can be reached at ###-###-#### x Our insured had a valid policy in force on the date of the loss and liability is not disputed The loss related Property Damage total may exceed our insured’s Property Damage limit As such, the Company is currently collecting and confirming all Property Damage estimates as directly related to the above referenced loss Once all of the loss related Property Damages can be confirmed the Company will know if the total of all Property Damage exceeds our insured’s Property Damage policy limit If the total loss related Property Damages exceed our insured’s Property Damage limit the Company will extend apportioned, or pro rata, offers to settle each party’s damages If each party agrees to the settlement offers the Company will mail out Property Damage releases to each party Once each of Property Damage releases are signed and returned to us the Company will be able to process Property Damage payments in the agreed amounts to each party
Your complaint has been forwarded to management, you should have received your payment by nowMAILED PAYMENT 6/15/12:52:PM, S [redacted] ( CLMS)CHECK IN THE AMOUNT OF $10,062.66, MAILED TO, T [redacted] AND H [redacted] , Address: PO BOX [redacted] SAN JOSE CA, 95156-
The Company regrets any difficulty you may have experienced trying to reach our adjusterOur staff will call out to you today to provide you with the status of your claim
Complaint: I am rejecting this response because: I did receive a call from Mr L [redacted] but he offered NO RESOLUTION, he reiterated that Alliance will only pay $of the $of the car rental invoice, obviously this is not acceptableI was rear ended by their client and just want what is owed me which is the balance I'm not sure why Mr L [redacted] called, he started the call by saying 'you requested a call', no I did not request just a call I requested resolution to my issue, I requested a total refund for my out of pocket expenses due to your clients negligence I asked Mr L [redacted] if he called to tell me anything new and he said NO, I told him to have his supervisor call me and I hung up Regards, M [redacted]
Complaint: I am rejecting this response because: I have yet to receive the check at my lawyers office yetI will accept once the check has been receivedWhy is it taking so long? Is there some sort of tracking on it? Regards, W [redacted] ***
Complaint: I am rejecting this response because: Regards, I [redacted]
We understand you have additional concerns We will have claims management re-review your file and contact you as soon as possible
The Claim number is D0####4CA Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11748224, and find that this resolution is satisfactory to me Regards, A [redacted] ***
Hi M [redacted] , Is your claim number D0####5CA? If so, please accept our most sincere apologyOur goal is to provide the highest level of customer service possible and we regret that we failed to meet those expectations in your situationThe Company is conducting a coverage investigation at this timeThe Company will notify you of the outcome of our investigationIt is possible we may not be able to provide coverage for this lossGenerally, insurance “follows the vehicle” meaning you may wish to pursue the vehicle owner, not necessarily the operator (our insured)
Please review our attached response to your rejection We sincerely hope we resolve this matter
Complaint: I am rejecting this response because: I have no record of calls from Mr Koon, until this morning, 8/at 8:30am My phone did not ring, it went straight to voice mail, and he left me a voice mail (In my full voice mail box that he claims) He seems confused He states that he needs to set up a time that he can get my car appraised so we can go ahead and get it fixedThen he states that he hasn't received any paper work from USAA for what they paid to have the car fixed He says that the rental car reimbursement is only for the time that the car was in the shop getting fixed.(it was..less actually) It has been almost two months since I got my car out of the shop, and it took almost two months to fix it One of the down sides of owning an electric vehicle The rental car was actually for less time than the car was in the shop I have submitted the receipts to you, my insurance company has submitted the receipts Feel free to call them, I know they have contacted you on multiple occasions USAA You should have their contact information Right now, the only thing that is going to satisfy me, is reimbursement of the rental car You can call my Mom, T [redacted] at ###-###-#### if you can not reach me, if you need to contact me any further Regards, K [redacted]
Complaint: I am rejecting this response because: please see my attached response letter to the Insurance company dated October 7th, Regards, D [redacted]
Complaint: I am rejecting this response because: what information is incorrect? My attorneys office has provided them all he information and they have not told me when the check is getting mailedI am still waiting to receive my money for the damages and I have read on Revdex.com reviews that they take such a ridiculous amount of time to send out payment which I cannot afford to wait Regards, W [redacted] ***
Complaint: This 'response' resolves nothing, and is simply more meaningless and unproductive idle rhetoric, which sounds more like it's coming from a sassy teenager that has to have the last word, rather than a professional company And, worse, no name or number or other contact info attached to it at all Sad, really.Of course I didn't *have [redacted] to be at the body shop meeting, any more than I *had [redacted] to be involved by your client crashing into me My point was that when I discussed my claim with your supervisor ("Christy"), this was HER idea, and she "INVITED" me to this meeting Then, it happened without my knowledge Totally unprofessional.It's now been another NINE DAYS since this 7/27/body shop meeting occurred (when supposedly a repair amount was agreed upon), and I still have not heard a peep from Alliance United nor received any updated settlement info.If they responded to my phone calls and emails as quick as they did to this mechanism, maybe I'd know more...Sincerely disappointed,J [redacted] ***
Our records show you have filed a formal complaint with the California Department of Insurance A complete written response will be mailed to you and uploaded to the California Department of Insurance as required
We are bound by the terms and conditions of our insured's policyWe are able to afford the daily rate plus taxM [redacted] Alliance United Insurance Company Senior D.O.ICompliance Auditor
Dear Consumer,Our records show a renewal offer was mailed to you on 12/19/with a payment due in the amount of $by 1/11/ Our office did not receive your payment by the due date and your policy expired due to non-payment of premium A notice of expiration was mailed on 1/11/to the address on file as required by law On 1/18/you called our office and we advised payment was not received and coverage had expired You were advised coverage could be rewritten with a lapse in coverage We would require the premium payment of $and a $rewrite fee and you agreed.A renewal offer was mailed to you on 1/25/with a payment due in the amount of $by 2/18/ A payment was received on 2/3/in the amount of $and this payment was applied to the February renewal Sincerely,Alliance United Insurance