The Company received Notice of Claim from you on December 23, Claim D0***0CAwas opened in response to your Notice of Claim The Company regrets being unable to accept your call on Friday December 23, at 7:00pm, before the holiday The Company’s records reveal you elected not to purchase Collision Coverage for your Honda We are unable to pay for the damages to your vehicle The at fault parties insurance carrier, Geico has accepted liability Their driver had a valid policy in force on the date of loss and as such, your Uninsured Motorist Property Damage Coverage is not triggered We spoke directly to Geico and they told us they have spoken to you directly and set up an inspection of your above referenced vehicle Geico can be reached at 858-513-5821, the adjusters name is Danielle, and the claim number is You must pursue your claim directly against Geico; we cannot do that on your behalf If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, SSpring St, Los Angeles, CA 90013, (800)927-HELP or (213)897-- Internet: www.insurance.ca.gov
Dear MrD [redacted] , We are unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policyAlthough California statutes prevent us from releasing our insured’s personal information to anyone, we are able to tell you, that on the date of the loss there was not full compliance with all terms of this policy and as such, no coverage can be extended for the above referenced loss
Hi D***, If you can provide me the claim number I will look into your complaintThank you, M [redacted] Alliance United Insurance Company Claims Auditor II / D.O.ICompliance
Complaint: I am rejecting this response because: This is completely as evidenced by the plus calls that I have made in attempts to reach Stephanie and or her supervisorNo one EVER answers the phone and I get transferred around and hung up on constantly when asking to speak with a supervisorIt should not take his long to settle this matter and or to contact me with information regarding the status of the claimMy own claims adjuster has not been able to get a response from themI spoke with an operator who advised me that the vehicle was deemed a total loss and he provided me with another adjusters phone number (P [redacted] at ext 3568)I have left several messages for him as well with no success reaching him or getting a call backThis is one of the most unprofessional insurance companies that I have EVER encounteredThis process has been a complete nightmare and I just want this matter settled ASAP Regards, A [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12460700, and find that this resolution is satisfactory to me Regards, T [redacted]
The Company received Notice of Claim from you on December 23, Claim D0***0CAwas opened in response to your Notice of Claim The Company regrets being unable to accept your call on Friday December 23, at 7:00pm, before the holiday The Company’s records reveal you elected not to purchase Collision Coverage for your Honda We are unable to pay for the damages to your vehicle The at fault parties insurance carrier, Geico has accepted liability Their driver had a valid policy in force on the date of loss and as such, your Uninsured Motorist Property Damage Coverage is not triggered We spoke directly to Geico and they told us they have spoken to you directly and set up an inspection of your above referenced vehicle Geico can be reached at 858-513-5821, the adjusters name is Danielle, and the claim number is You must pursue your claim directly against Geico; we cannot do that on your behalf If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, SSpring St, Los Angeles, CA 90013, (800)927-HELP or (213)897-- Internet: www.insurance.ca.gov
Dear MrD [redacted] , We are unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policyAlthough California statutes prevent us from releasing our insured’s personal information to anyone, we are able to tell you, that on the date of the loss there was not full compliance with all terms of this policy and as such, no coverage can be extended for the above referenced loss
Hi D***, If you can provide me the claim number I will look into your complaintThank you, M [redacted] Alliance United Insurance Company Claims Auditor II / D.O.ICompliance
Complaint: I am rejecting this response because: This is completely as evidenced by the plus calls that I have made in attempts to reach Stephanie and or her supervisorNo one EVER answers the phone and I get transferred around and hung up on constantly when asking to speak with a supervisorIt should not take his long to settle this matter and or to contact me with information regarding the status of the claimMy own claims adjuster has not been able to get a response from themI spoke with an operator who advised me that the vehicle was deemed a total loss and he provided me with another adjusters phone number (P [redacted] at ext 3568)I have left several messages for him as well with no success reaching him or getting a call backThis is one of the most unprofessional insurance companies that I have EVER encounteredThis process has been a complete nightmare and I just want this matter settled ASAP Regards, A [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12460700, and find that this resolution is satisfactory to me Regards, T [redacted]