MrP***,We would like to assist you however we are in need of additional information Please provide your claim number and we will be able to escalate this matter accordingly
Complaint: I am rejecting this response because:I received your letter dated 11/ Message from the business was that they needed my claim number Here it is: D0####4CA Regards, C [redacted] ***
Kindly provide your claim number so we may respond accordinglyThank you, Michael R [redacted] Alliance United Insurance Company Senior D.O.ICompliance Auditor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11844756, and spoke with T [redacted] on 11/29/to inquire about the processShe stated, " They found marks on their clients car that relates to damages made on my carI spoke with a representative today 12/1/16, which stated there are notes that T [redacted] called her client 11/30/to inquire why he is denying involvmentSo I am now waiting for a response from T***; I left her a voicemail today 12/1/to inquire if she has spoken to him so we can finish the process Regards, L [redacted] ***
The claim number is D0####2CAThe Company is in the process of investigating the facts surrounding this lossAdjuster T [redacted] e will notify you when our investigation is complete.T [redacted] can be reached at ###-###-#### or t***@allianceunited.comIf you are unable to reach T [redacted] please call her manager S [redacted] ***r at ###-###-####
Complaint: I am rejecting this response because:I spoke with [redacted] from body shop on 10/14/at 10:38am, he said at least he need paycheck screenshot, otherwise he will not release my car Regards, Z [redacted] ***
Thank you for providing your claim number G2***We regret any difficulty you may have experienced trying to reach our adjusterOur best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is our goalOur insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damagesIn this case, we have been unable to confirm the facts of the loss with our insuredWe do not know that our insured was liable for your damages We are unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigationBecause for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this timeWe will work diligently to resolve our investigationThank you for your patience
We received a call from you on 4/22/stating you did not have money in the bank to cover the premium and you requested to remove from automatic debit Your call was day before the payment was to be deducted from your account Customer Service advised you there was not enough time to stop the payment from being deducted from your account Also, you were advised there would be a $NSF fee if the payment was rejected.We require a written request signed and dated by the named insured to remove from automatic debit with days notice prior to renewal We informed you if a payment was made at least days prior to the due date we would not automatically debit your account We have not received a written request to remove from automatic debit.A stop payment was placed by you for both the April and May payments A $Fee was added for each payment rejected.If you would like to remove from automatic debit you must submit a signed written request
Thank you for your complaint;Our records confirm supervisor Karen Larson spoke to you directly January 11, for minutes to explain the status of your claimThat was two (2) days agoWe are thankful your son provided his statement to usOur investigation remains open at this time and we will be happy to contact you directly either when you call or when our investigation is completeYour email address reveals you are in the insurance businessAs you may know we are required to conduct a diligent and thorough investigationWe mailed you a compliant status letter on January 11, We have since reached our insured, obtained her statement and hope to conclude our investigation shortlyWe are not in a position to offer to reimburse you for the cost of the rental until our investigation is completePlease be advised only the vehicle owner can authorize the repairs to his or her vehicle we cannot do that for youM [redacted] Alliance United Insurance CompanySenior D.O.ICompliance Auditor
We have advised you in writing that we are currently investigation a coverage issueWe are not able to consider your damages or demand at this timeWe will advise you when our investigation is completeYou may return the handling adjusters calls to you if you wish the status of our investigation at any time
G***06This claim was turned into us on 10/06/We are conducting a coverage investigation and attempting to confirm the facts of the loss with our insured’s driverThis is a processYou are a third party to us and we will not be paying your medical expenses to any provider on your behalf We may extend an offer to settle your injury claim(s) at some point however we MUST conclude our coverage investigation before we take any additional steps as we cannot determine if this loss will be covered until thenThis Revdex.com response does not supersede our letter to you dated October 7, 2015, it complement’s it
Collision Claim: D0####7CA16, date of loss 10/22/2016, insured rear ended claimantThe insured did not purchase Renal Reimbursement coverageThe Company offered to pick up insured’s vehicle from a tow-yard, insured asked that AAA tow the insured vehicle to the insured’s homeAAA towed IV to insured’s home, per insured’s requestAn estimate of repairs was completed at Copart, loss related damages less than $1,deductibleThe Company offered to have a Direct Repar Facility (DRP) to teardown insured vehicle to determine IF the insured vehicle’s damage would be over insured’s $1,deductible, insured accepted offer to have DRP be her shop of choiceInsured vehicle stolen from insured’s shop of choice(DRP)D0####7CAClaim closedTheft Claim: D0####7CA16, date of loss 11/04/2016, IV theft, Theft claims contain a provision that allows the Company to reimburse the insured up to $per day for a maximum of $The Company is conducting a theft investigation at this time Only a vehicle owner can authorize the movement or repairs to their own vehicle
MrD [redacted] ***, Kindly provide your claim number as the above referenced policy will not pull up your claimUpon receipt your complaint will be forwarded to claims managementThank you, M [redacted] Alliance United Insurance Company/CAClaims Auditor II Compliance
The reason for our denial is the date of loss occurred outside of your policy period.Your Alliance United Insurance Policy expired effective 12:AM on 2/11/and was re-instated at 11:AM on 3/7/2016.Your loss occurred on 03/05/Because your policy was not in force for the date of loss, there is no coverage for this claim.If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency:California Department of InsuranceConsumer Services DivisionSSpring St.Los Angeles, CA 90013(800)927-HELP or (213)897-8921Internet: www.insurance.ca.gov
The Company regrets any difficulty you may have experienced trying to reach our adjusterOur system revealed you called us last weekThe Company has requested the handling adjuster contact you on Monday, or Tuesday at the latestThe adjuster will use: ###-###-####It is important that we speak to you to confirm the facts of the loss with youThe Company would like you to know there is a coverage issueWe have been unable to speak to our insured to dateOur insured’s automobile insurance policy allows us to make payment to another party when the Company believes our insured was legally liable for those damagesIn this case, the Company has not been able to confirm the facts of the loss with our insuredThe Company does not know that our insured was liable for your damagesThe Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigationBecause for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this timeIf the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced lossThe Company will continue its efforts to speak to our insured
Dear MsC***, As we have previously discussed, we are sorry to hear you are not satisfied with your claims experienceWe cannot resolve your claim until we receive the signed release from youWe look forward to resolving your claim soon Thank you, R [redacted] Casualty Team Manager Alliance United Insurance Company Kemper Services Group allianceunited.com
Complaint: I am rejecting this response because: I still haven't had someone contact me! I have called the number that was provided on the message and I get the same message from the answering machine Regards, E [redacted]
Kindly provide your inquiry with your claim number so we may respond accordingly
MrP***,We would like to assist you however we are in need of additional information Please provide your claim number and we will be able to escalate this matter accordingly
Complaint: I am rejecting this response because:I received your letter dated 11/ Message from the business was that they needed my claim number Here it is: D0####4CA Regards, C [redacted] ***
Kindly provide your claim number so we may respond accordinglyThank you, Michael R [redacted] Alliance United Insurance Company Senior D.O.ICompliance Auditor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11844756, and spoke with T [redacted] on 11/29/to inquire about the processShe stated, " They found marks on their clients car that relates to damages made on my carI spoke with a representative today 12/1/16, which stated there are notes that T [redacted] called her client 11/30/to inquire why he is denying involvmentSo I am now waiting for a response from T***; I left her a voicemail today 12/1/to inquire if she has spoken to him so we can finish the process Regards, L [redacted] ***
Still need to have this resolvedClaim number D0***4CA Complaint: I am rejecting this response because: Regards, J [redacted]
The claim number is D0####2CAThe Company is in the process of investigating the facts surrounding this lossAdjuster T [redacted] e will notify you when our investigation is complete.T [redacted] can be reached at ###-###-#### or t***@allianceunited.comIf you are unable to reach T [redacted] please call her manager S [redacted] ***r at ###-###-####
Complaint: I am rejecting this response because:I spoke with [redacted] from body shop on 10/14/at 10:38am, he said at least he need paycheck screenshot, otherwise he will not release my car Regards, Z [redacted] ***
Thank you for providing your claim number G2***We regret any difficulty you may have experienced trying to reach our adjusterOur best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is our goalOur insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damagesIn this case, we have been unable to confirm the facts of the loss with our insuredWe do not know that our insured was liable for your damages We are unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigationBecause for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this timeWe will work diligently to resolve our investigationThank you for your patience
We received a call from you on 4/22/stating you did not have money in the bank to cover the premium and you requested to remove from automatic debit Your call was day before the payment was to be deducted from your account Customer Service advised you there was not enough time to stop the payment from being deducted from your account Also, you were advised there would be a $NSF fee if the payment was rejected.We require a written request signed and dated by the named insured to remove from automatic debit with days notice prior to renewal We informed you if a payment was made at least days prior to the due date we would not automatically debit your account We have not received a written request to remove from automatic debit.A stop payment was placed by you for both the April and May payments A $Fee was added for each payment rejected.If you would like to remove from automatic debit you must submit a signed written request
Thank you for your complaint;Our records confirm supervisor Karen Larson spoke to you directly January 11, for minutes to explain the status of your claimThat was two (2) days agoWe are thankful your son provided his statement to usOur investigation remains open at this time and we will be happy to contact you directly either when you call or when our investigation is completeYour email address reveals you are in the insurance businessAs you may know we are required to conduct a diligent and thorough investigationWe mailed you a compliant status letter on January 11, We have since reached our insured, obtained her statement and hope to conclude our investigation shortlyWe are not in a position to offer to reimburse you for the cost of the rental until our investigation is completePlease be advised only the vehicle owner can authorize the repairs to his or her vehicle we cannot do that for youM [redacted] Alliance United Insurance CompanySenior D.O.ICompliance Auditor
We have advised you in writing that we are currently investigation a coverage issueWe are not able to consider your damages or demand at this timeWe will advise you when our investigation is completeYou may return the handling adjusters calls to you if you wish the status of our investigation at any time
G***06This claim was turned into us on 10/06/We are conducting a coverage investigation and attempting to confirm the facts of the loss with our insured’s driverThis is a processYou are a third party to us and we will not be paying your medical expenses to any provider on your behalf We may extend an offer to settle your injury claim(s) at some point however we MUST conclude our coverage investigation before we take any additional steps as we cannot determine if this loss will be covered until thenThis Revdex.com response does not supersede our letter to you dated October 7, 2015, it complement’s it
Kindly provide you claim number so that we may respond accordingly
Collision Claim: D0####7CA16, date of loss 10/22/2016, insured rear ended claimantThe insured did not purchase Renal Reimbursement coverageThe Company offered to pick up insured’s vehicle from a tow-yard, insured asked that AAA tow the insured vehicle to the insured’s homeAAA towed IV to insured’s home, per insured’s requestAn estimate of repairs was completed at Copart, loss related damages less than $1,deductibleThe Company offered to have a Direct Repar Facility (DRP) to teardown insured vehicle to determine IF the insured vehicle’s damage would be over insured’s $1,deductible, insured accepted offer to have DRP be her shop of choiceInsured vehicle stolen from insured’s shop of choice(DRP)D0####7CAClaim closedTheft Claim: D0####7CA16, date of loss 11/04/2016, IV theft, Theft claims contain a provision that allows the Company to reimburse the insured up to $per day for a maximum of $The Company is conducting a theft investigation at this time Only a vehicle owner can authorize the movement or repairs to their own vehicle
MrD [redacted] ***, Kindly provide your claim number as the above referenced policy will not pull up your claimUpon receipt your complaint will be forwarded to claims managementThank you, M [redacted] Alliance United Insurance Company/CAClaims Auditor II Compliance
The reason for our denial is the date of loss occurred outside of your policy period.Your Alliance United Insurance Policy expired effective 12:AM on 2/11/and was re-instated at 11:AM on 3/7/2016.Your loss occurred on 03/05/Because your policy was not in force for the date of loss, there is no coverage for this claim.If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency:California Department of InsuranceConsumer Services DivisionSSpring St.Los Angeles, CA 90013(800)927-HELP or (213)897-8921Internet: www.insurance.ca.gov
The Company regrets any difficulty you may have experienced trying to reach our adjusterOur system revealed you called us last weekThe Company has requested the handling adjuster contact you on Monday, or Tuesday at the latestThe adjuster will use: ###-###-####It is important that we speak to you to confirm the facts of the loss with youThe Company would like you to know there is a coverage issueWe have been unable to speak to our insured to dateOur insured’s automobile insurance policy allows us to make payment to another party when the Company believes our insured was legally liable for those damagesIn this case, the Company has not been able to confirm the facts of the loss with our insuredThe Company does not know that our insured was liable for your damagesThe Company is unable to provide coverage under our insured’s policy unless there has been full compliance with all terms of our insured’s policy, including our insured’s cooperation with our investigationBecause for this loss there was not full compliance (our insured’s cooperation) with all terms of this policy, no coverage can be extended for the above referenced loss, at this timeIf the Company is unable to reach our insured we may not be able to extend any coverage for the above referenced lossThe Company will continue its efforts to speak to our insured
Dear MsC***, As we have previously discussed, we are sorry to hear you are not satisfied with your claims experienceWe cannot resolve your claim until we receive the signed release from youWe look forward to resolving your claim soon Thank you, R [redacted] Casualty Team Manager Alliance United Insurance Company Kemper Services Group allianceunited.com
Complaint: I am rejecting this response because: I still haven't had someone contact me! I have called the number that was provided on the message and I get the same message from the answering machine Regards, E [redacted]