Wonderful Union

Hello, The meet and greet was canceled, which is why a $partial refund was issuedThe rest of the package is still being fulfilled, which is why you did not receive a full refund minus the cost of the concert ticket The God Premium Ticket Package includes the following: One (1) ticket in the first five rows One (1) God Candle One (1) God Incense Holder One (1) God Custom Disposable Camera One (1) God Frame One (1) God Foam Hand Set of Summer Sixteen Pins Set of Summer Sixteen Patches Summer Sixteen Car Freshener Summer Sixteen "Floaty Pen" Summer Sixteen Bag The offering listed above is currently being sold for $which is the difference after your $refundThe concert ticket included in this package is not sold separatelyIt is only sold as a part of a package as outlined above We can absolutely issue a full refund for the package, but we cannot sell the concert ticket separately because this type of concert ticket is only sold as part of a packageIf you would like a full refund, you would no longer have a concert ticket for this event

I am rejecting this response because: the company is able to return my fundsSimply accept the refund request through the PayPal disputeIt's disappointing to see a company favor policy over doing what is right by the customerHad I waited until the last minute I could understand denying the claim, but providing ample notice it's extremely disappointing and definitely makes me think twice about purchasing from the company in the futureThis issue can be resolved by simply returning my funds

We're sorry to hear that you missed your VIP event last weekend and that you had a disappointing experience with the band's tour managerWe forwarded the complaint you emailed us to our VIP team per your requestUnfortunately, we are unable to offer you a refund for a missed eventWe reference the VIP email on every event page so that purchasers know before buying a VIP package that they won't be emailed until right before the event with the VIP chetimeThis particular email was sent in the time-frame referenced on the site and in our ticketing policy

Myself along with many others ordered an early entry laminate for the [redacted]  tourI purchased this item on September 6thI received a standard email from Wonderful Union stating it had shipped October 2nd, which would have been plenty of time to arrive before the [redacted]  show I was attending on October 20thThe shipping information provided on my Wonderful Union account did not work with any carriersI reached out to Wonderful Union two weeks prior to the show to no response, after reaching out on every social media platform, I got a response days later saying my laminate would be reshippedThe product did not arrive prior to the show, it arrived almost a week later, on October 25th and did not include the lanyard attached to the laminate as it should haveNot only did I not get what I paid for but it came too late to be used for it's intended purpose

I am rejecting this response because: I'm not surprised with Wonderful Union's response and due to there policy I really wasn't expecting a refund but I wanted to request it nonethelessI would like the Revdex.com to watch this company for any future complaintsThe reason I'm so passionate about this is that I've been in the customer service business for years and I've interacted with all kinds of businesses, high tech to the car businessI just feel that the event by Wonderful Union was poorly managed and their employee's didn't know where to direct people, they couldn't even find our tickets at will call, by the time we found the correct location the event was over and basically the attitude they had was "too bad, we can't do anything for you"I feel they've got a great escape clause to not have any repercussions to providing bad service, "We do not refund VIPs in the case the event is missed; this is explained in our ticketing & events policy"So my request to the Revdex.com is to please watch there business practices, I'd hate to see anyone else treated like we wereI even offered to drive or fly to another event to use these VIP service and they said "no", very poor customer service, I'm very disappointed with this company.Thank you for your time! [redacted] ***

We're sorry to hear you aren't able to attend this eventWe aren't able to accept returns on VIP packages, which is why we make this clear in our item descriptions which are available prior to purchaseAll VIP packages are all sales final

Thank youYour feedback was responded to by our support director personallyThis is the message that was sent: "We're sorry to hear that you had such a difficult time navigating our site during the pre saleWe're happy to hear that you were able to obtain VIP packages though and hope you have a great time at your eventHaving access to pre sales is a single perk to Block Nation, and we hope that you enjoy some of the other benefits that being a member has to offer over the course of your membershipThanks for taking the time to write in to us; we sincerely apologize for any inconvenience this incident has causedWe do review all customer submissions and appreciate the feedback."We did not offer a refund request because you received immediate access to the fan club and its benefits, including but not limited to the ability to purchase the VIP packages that you were able to secureSince these memberships are applied immediately, that are all sales final as described in our item description at the time of purchase as well as our return policy

Purchased VIP meet and greet [redacted] tickets through [redacted] presalePaid $for a $ticket because it included meet and greetAt time of purchase, same package but with meet and greet to co-billed artist was $Drake now cancels meet and greetWonderful Union offers $refund for loss of meet and greet portion!!! The ticket alone was available for $That makes meet and greet worth $Show has sold outCo-billed meet and greet package sold outNo way of going back and getting thatOnsale date was over a month agoThey say take the $or just return the ticket entirely??? My son still wants desperately to goTickets no longer availableBut they need to refund the full value of the meet and greet potion we paid!! [redacted] has no regard for customer serviceBlaming the promoter then stuttering and blaming Ticketmaster then saying the information is not available but basically "take it or leave it"

Each of these packages included a premium reserved seat, limited addition poster and commemorative tour laminateWe email purchasers the week of their show to remind them that their items will be shipped to them at the end of the tourFor this date however, we didn’t receive the list of purchasers from the site that accepted payment until after the eventAs soon as we received the list of purchasers we sent all purchasers an update on these itemsThe email is attachedWe completely understand if the customer does not want to wait for the shipmentIf this is the case, we can offer a $partial refund per package since that was the price different between the concert tickets and the price of the ticket bundles

The items that came with this membership were expected to ship in 3-weeks from the date of purchase (as described in the item description) and they shipped on 2/18/We see in the tracking information that they were delayed in transit but are scheduled for delivery on Feb 26th

Hello, The VIP email for this event was emailed to the purchaser days before the concert and our records show that that email was openedHere is a link to the email: [redacted] On the day of the show, the purchaser checked in late, but the VIP coordinator gave her the on-site merchandise included with the package (some of it is still shipping after the show) and let her know that she could make up the side stage access and the photo portion at a different eventThe purchaser is attending the event on July 18th for this make upAdditional merchandise will not be provided at that timeAny questions about this event should be directed to [redacted] and an email regarding check in will be sent days before the show

The company's reply with their refund policy refers to goods, not services It is obvious they do not take complaints seriously, the entire ordeal is reflective of bullying.They also include a paragraph in a bright red square, that refers to checking email prior to the event and checking spam folders If they are trying to say this is what they sent me, it is a complete lie If they are saying this is a future solution for other clients, then it is great and makes sense (would have been pertinent information prior and saved what happened to my weekend vacation).I do not believe they will refund me; they are adamant on "no refunds" or at least that is what I was told at the venue They are bullying me and anyone else they have done this to This is what they sent me and what I showed the venue and tour manager; there is no red square box with the "to follow" paragraph: ----- Forwarded Message ----- From: [redacted] To: [redacted] Sent: Thursday, October 29, 5:PM Subject: Your Buckcherry orderPlease save this e-mail as it contains important information about your recent order.Buckcherry Order #: [redacted] Oct 29, Charges for this order will appear on your credit card / bank statement as *WONDERFULUNION.COM Billed To: [redacted] ** [redacted] Order & shipping status: Keep up to date with your order status by visiting your account centerQty Sku Description Delivery Method TotalBUCK-VIP- [redacted] Buckcherry VIP Upgrade Will Call $$Subtotal $Tax $Shipping & processing $Total $100.20International shippingInternational orders are subject to import taxes, duties and customs taxes, which are applied once your shipment reaches the country of destinationWe cannot predict what your particular charges may beFor more information regarding your country's custom policies please contact your local customs office.All taxes, duties and customs fees are the responsibility of the recipient of the package Your local carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.Thanks again for shopping with Wonderful UnionHere are some helpful links if you have questions about your order.:Fan Support | Return Policy | Ticketing Policy | Order Status

I have a question on how to handle [redacted] 's complaint #This is the email that we sent her before the show: [redacted] It sounds like she wasn't at the box office at the correct time, which is why she missed itWe did not refund her as she was the only one who did not check in for the event and these VIPS are non refundableAny suggestions on how to proceed would be appreciatedThank you

I am rejecting this response because: here is the email I received No mention of details to follow or, as you state in your reply, info within hours of event This was all that was sent, and what I believed to be the event info Until I arrived in Rochester NY USA----- Forwarded Message ----- From: [redacted] Sent: Thursday, October 29, 5:PM Subject: Your Buckcherry orderPlease save this e-mail as it contains important information about your recent order.Buckcherry Order #: [redacted] Oct 29, Charges for this order will appear on your credit card / bank statement as *WONDERFULUNION.COM Billed To: [redacted] ** [redacted] Order & shipping status: Keep up to date with your order status by visiting your account centerQty Sku Description Delivery Method TotalBUCK-VIP- [redacted] Buckcherry VIP Upgrade Will Call $$Subtotal $Tax $Shipping & processing $Total $100.20International shippingInternational orders are subject to import taxes, duties and customs taxes, which are applied once your shipment reaches the country of destinationWe cannot predict what your particular charges may beFor more information regarding your country's custom policies please contact your local customs office.All taxes, duties and customs fees are the responsibility of the recipient of the package Your local carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.Thanks again for shopping with Wonderful UnionHere are some helpful links if you have questions about your order.:Fan Support | Return Policy | Ticketing Policy | Order Status

The rep who was working with this customer wasn't able to find an order or charge under any of the information the customer provided us with which is why she was directed back to the venueI was finally able to find it and reached out to the venue on her behalf and the order was refundedShe should be all set

Wonderful Union is the fulfillment organization of a VIP package I purchased through [redacted] The entirety of the package was not fulfilledThe autographed poster was not given out and there was not back stage tour as described in the list of items which were to be included in the VIP packageI have attempted to handle this through [redacted] who told me I had to contact Wonderful UnionThey have not responded to any methods by which I have contacted them

We arrived at an event that Wonderful Union sponsoredWe arrived on time but Shoreline Amphitheater and Wonderful Union staff misdirected us and we missed the event, we've been in contact with them but they won't give us a refund or allow us to use the tickets at another eventThey're customer service is rude and very unprofessionalI understand that they have a no refund policy but their event wasn't coordinated well and lacked supervisionThey charged me almost $for an event that they didn't provide usVery disappointed with this company and would like a refundI'd like their license investigated by the Revdex.com Thank you, [redacted] ***

I am rejecting this response because:The company is not sympathetic to my issueThe request was made as soon as the item was orderedIt was not shipped out before I made the requestThe UPS tracking # states that item was shipped out on 10/14/My request was made on 10/13/They do not seem to care that I spent $plus shipping to basically receive a posterThe t-shirt I received today in the mail is way too small for meFor reference, tracking # on the order is: 1Z8920Y

We're very sorry to hear that a lack of timely communication on the night of your VIP event resulted in you receiving a parking ticketWe can only imagine the stress it caused on the night of your showTo compensate for your ticket, we have issued you a partial refund to your original payment method in the amount of $

I purchased VIP passes to the [redacted] concert for 7/When purchasing, it never said anything about what time we needed to be there -just to check back for more infoCome the weekend before, there was still no information, so I emailed to confirm what time we had to be there & if it would take place before or after (concert started at 7)At 9:pm, just days before the concert, I was notified we needed to be there at 3:pm & if we missed it, wouldn't be let inAs much as we wanted the VIP passes, I had several important work meetings scheduled that day & wouldn't be able to make itI called customer service the next day & the person I spoke with was rude & not helpful - I told him this was advertising & that I wouldn't have purchased if I had known it would be so early, and he just kept reiterating that "you will not be refunded." So basically that was going to be nearly $down the drainI told him I did not want to have to dispute the charge