Wonderful Union

I had ordered the Brockhampton presale package which included a laminate that gives you early access to the showI paid $for two of themI got one email on October 2nd saying it had been shipped but that is all i’ve heardThe show is this Saturday and I still don’t have my laminateI have emailed times over several days, called several times, and even texted since they provide that as a customer service lineThey haven’t emailed me back besides the automatic one saying they received my messageWhen I call during the business hours they provided, no one answers and t says to email for faster responseAlso, all of the numbers that could or may be an order number doesn’t work to track my shipmentI’ve tried everythingSo pretty much they have three days to get me my laminatethey have not answered me at all in any form, which is very unprofessionalOn top of it, i’ll probably lose $30, not get early access, and none of this was worth italso if anyone has advice or help

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I still have not heard anything from the company I have a complaint about

I am rejecting this response because: I'm not surprised with Wonderful Union's response and due to there policy I really wasn't expecting a refund but I wanted to request it nonetheless. I would like the Revdex.com to watch this company for any future complaints. The reason I'm so passionate about this is that I've been in the customer service business for 30 years and I've interacted with all kinds of businesses, high tech to the car business. I just feel that the event by Wonderful Union was poorly managed and their employee's didn't know where to direct people, they couldn't even find our tickets at will call, by the time we found the correct location the event was over and basically the attitude they had was "too bad, we can't do anything for you". I feel they've got a great escape clause to not have any repercussions to providing bad service, "We do not refund VIPs in the case the event is missed; this is explained in our ticketing & events policy". So my request to the Revdex.com is to please watch there business practices, I'd hate to see anyone else treated like we were. I even offered to drive or fly to another event to use these VIP service and they said "no", very poor customer service, I'm very disappointed with this company.Thank you for your time![redacted]

We're really sorry that the gaming experience wasn't able to take place on the night your daughter attended this show. We were not informed that the experience you purchased was going to be canceled, which is why you weren't refunded immediately. The reason you were not refunded after...

the fact was that on site your daughter confirmed that she was fine with switching to a different package at the same price point that lasted twice as long as her original experience and also included a photo with **. There were no other VIP listeners that day so she got a one-of-a-kind experience that rarely happens. We can't offer a makeup VIP for this because we have not confirmed that the same experience will be available in your area in the future, but we can offer you a partial refund of $50 for the last minute change.

The items that came with this membership were expected to ship in 3-4 weeks from the date of purchase (as described in the item description) and they shipped on 2/18/15. We see in the tracking information that they were delayed in transit but are scheduled for delivery on Feb 26th.

The rep who was working with this customer wasn't able to find an order or charge under any of the information the customer provided us with which is why she was directed back to the venue. I was finally able to find it and reached out to the venue on her behalf and the order was refunded. She should be all set.

Hello,    The VIP email for this event was emailed to the purchaser 2 days before the concert and our records show that that email was opened. Here is a link to the email: [redacted] On the day of the show, the purchaser checked in late, but the...

VIP coordinator gave her the on-site merchandise included with the package (some of it is still shipping after the show) and let her know that she could make up the side stage access and the photo portion at a different event. The purchaser is attending the event on July 18th for this make up. Additional merchandise will not be provided at that time. Any questions about this event should be directed to [redacted] and an email regarding check in will be sent 2 days before the show.

We apologize for the poor communication and the overall frustration caused by this situation. Please keep the discs that you have already received and we’ll issue a refund on your order.

This order was refunded last week.

Each of these packages included a premium reserved seat, limited addition poster and commemorative tour laminate. We email purchasers the week of their show to remind them that their items will be shipped to them at the end of the tour. For this date however, we didn’t receive the list of purchasers from the site that accepted payment until after the event. As soon as we received the list of purchasers we sent all purchasers an update on these items. The email is attached. We completely understand if the customer does not want to wait for the shipment. If this is the case, we can offer a $50 partial refund per package since that was the price different between the concert tickets and the price of the ticket bundles.

I am rejecting this response because: here is the email I received.  No mention of details to follow or, as you state in your reply, info within 24 hours of event.   This was all that was sent, and what I believed to be the event info.  Until I arrived in Rochester NY USA. ----- Forwarded Message ----- From: [redacted] Sent: Thursday, October 29, 2015 5:42 PM Subject: Your Buckcherry orderPlease save this e-mail as it contains important information about your recent order.Buckcherry Order #: [redacted]Oct 29, 2015 Charges for this order will appear on your credit card / bank statement as *WONDERFULUNION.COM Billed To:[redacted] Order & shipping status: Keep up to date with your order status by visiting your account center. Qty Sku Description Delivery Method Total2 BUCK-VIP-[redacted] Buckcherry VIP Upgrade Will Call $49.95 $99.90 Subtotal $99.90 Tax $0.00 Shipping & processing $0.30 Total $100.20International shippingInternational orders are
subject to import taxes, duties and customs taxes, which are applied
once your shipment reaches the country of destination. We cannot predict
what your particular charges may be. For more information regarding
your country's custom policies please contact your local customs office.All taxes, duties and
customs fees are the responsibility of the recipient of the package.
Your local carrier can give you information on the method of payment
accepted for the duties, taxes and other fees collected upon delivery.Thanks again for shopping with Wonderful Union. Here are some helpful links if you have questions about your order.:Fan Support | Return Policy | Ticketing Policy | Order Status

Hello,   The meet and greet was canceled, which is why a $300.00 partial refund was issued. The rest of the package is still being fulfilled, which is why you did not receive a full refund minus the cost of the concert ticket.    The 6 God Premium Ticket Package includes the...

following:    . One (1) ticket in the first five rows  . One (1) 6 God Candle  . One (1) 6 God Incense Holder  . One (1) 6 God Custom Disposable Camera  . One (1) 6 God Frame  . One (1) 6 God Foam Hand  . Set of Summer Sixteen Pins  . Set of Summer Sixteen Patches  . Summer Sixteen Car Freshener  . Summer Sixteen "Floaty Pen"  . Summer Sixteen Bag    The offering listed above is currently being sold for $700 which is the difference after your $300.00 refund. The concert ticket included in this package is not sold separately. It is only sold as a part of a package as outlined above.   We can absolutely issue a full refund for the package, but we cannot sell the concert ticket separately because this type of concert ticket is only sold as part of a package. If you would like a full refund, you would no longer have a concert ticket for this event.

I am rejecting this response because: the company is...

able to return my funds. Simply accept the refund request through the PayPal dispute. It's disappointing to see a company favor policy over doing what is right by the customer. Had I waited until the last minute I could understand denying the claim, but providing ample notice it's extremely disappointing and definitely makes me think twice about purchasing from the company in the future. This issue can be resolved by simply returning my funds.

This order wasn't refunded by the manager the customer worked with because all of our VIP packages are all sales final. However, upon further review of this specific event date, that disclaimer wasn't displayed properly so the customer did not have this information in advance of the purchase. Since...

they did not know this was all sales final, we issued a refund.

Here's a description of the attached files. I've included our item description that is available at the time of purchase, the email sent to you with vip check-in information, and a log of that email's open history.

The company's reply with their refund policy refers to goods, not services.  It is obvious they do not take complaints seriously, the entire ordeal is reflective of bullying.They also include a paragraph in a bright red square, that refers to checking email prior to the event and checking spam folders.  If they are trying to say this is what they sent me, it is a complete lie.  If they are saying this is a future solution for other clients, then it is great and makes sense (would have been pertinent information prior and saved what happened to my weekend vacation).I do not believe they will refund me; they are adamant on "no refunds" or at least that is what I was told at the venue.  They are bullying me and anyone else they have done this to.  This is what they sent me and what I showed the venue and tour manager; there is no red square box with the "to follow" paragraph: ----- Forwarded Message ----- From: [redacted] To: [redacted] Sent: Thursday, October 29, 2015 5:42 PM Subject: Your Buckcherry orderPlease save this e-mail as it contains important information about your recent order.Buckcherry Order #: [redacted]Oct 29, 2015 Charges for this order will appear on your credit card / bank statement as *WONDERFULUNION.COM Billed To:[redacted] Order & shipping status: Keep up to date with your order status by visiting your account center. Qty Sku Description Delivery Method Total2 BUCK-VIP-[redacted] Buckcherry VIP Upgrade Will Call $49.95 $99.90 Subtotal $99.90 Tax $0.00 Shipping & processing $0.30 Total $100.20International shippingInternational orders are
subject to import taxes, duties and customs taxes, which are applied
once your shipment reaches the country of destination. We cannot predict
what your particular charges may be. For more information regarding
your country's custom policies please contact your local customs office.All taxes, duties and
customs fees are the responsibility of the recipient of the package.
Your local carrier can give you information on the method of payment
accepted for the duties, taxes and other fees collected upon delivery.Thanks again for shopping with Wonderful Union. Here are some helpful links if you have questions about your order.:Fan Support | Return Policy | Ticketing Policy | Order Status

If this membership hadn't gone into effect at the time of purchase the way it was supposed to, we would absolutely have offered a refund. This was not the case though. Logging onto the website gave you full access to all fan club benefits including the ability to purchase concert tickets. Full benefits are listed here: http://nkotb.com/store/product/2015-premium-membershipA code wasn't needed to purchase concert tickets during this pre sale. Info on how to access the pre sale was available in the news section of NKOTB.com as well as on our help desk. We had a high call volume on the day of the pre sale but did our best to take as many calls as possible and were also answering email, chats, and messages on social media.

We're sorry to hear that this event did not meet your expectations. We followed up with the VIP coordinator at this event to confirm that you had access to everything as described in the product description which is why you were not offered a refund. The special merchandise item is a t-shirt and...

both t-shirts in your order will be shipped to you as soon as we receive them in our warehouse. Thank you very much for your patience.

I am rejecting this response because: When I purchased the fan club membership it said that my code to purchase tickets would show up on my dashboard the morning of the ticket sale. That implies in itself that a code is required so stop telling me one wasn't. If a code wasn't required then the box asking me to enter my code would not have been popping up on my screen. If a code was in fact not required, then it sounds like it was an error on your part. On another complaint filed through the Revdex.com (2/4/15), a man had the exact same issue. I want my refund because I know you offered him one. I would hate for this to become an issue that you offered a refund to a man for the exact same problem, but not to a woman. I will not settle until I get my refund because it seems that it was your error.

Purchasing concert tickets for this pre sale did not require a code. As a fan-club member, logging onto the site was all that was needed to access the pre-sale. There was a code provided to all fan club members to access VIP packages and this was provided as well. Access to pre sales is one of the benefits of membership and all benefits as described in the item description have been fulfilled. We stand by our previous response.