Wonderful Union

Yesterday was the Matchbox concert in Spokane, WAI have an issue with the way things occurred regarding the whole VIP packageOn Tuesday I contacted two separate representatives (via ticketswest) because I had not received any information about the VIP package at allThey told me and I quote, "I see your package and it includes (list of what is included in the VIP package...please be there an hour early to meet up with VIP group." I thought the timing seemed a little tight so I called back and talked to someone elseThey told me the exact same thing so I went with it
So, when I showed up an hour and minutes early I was told that I was lateI was shocked because I took the whole day offIf I would have known that I was supposed to be there at two hours earlier than I actually arrived I definitely would have been thereI ended up missing out on most of what the VIP package included which was disappointing and frustratingI paid over $for this VIP benefit that I ul

DONT USE THEM !!!! It took them two months to deliver an item and they kept on telling me I would receive it! Don't waste your money on VIP tickets with this companyIt's not worth the money trust me

I am rejecting this response because: It is not acceptableYou have the abilities to refund a membership and leave it active, (we were told this by your rep) but you are refusing toThis problem could end by a simple we are sorry for the mistake on our end and we are issuing you a refund and leaving your membership active so your lesser desirable tickets that you settled for after we fixed the problem hours later will be sent outI know for a fact this can be done because I had another "technical issue on our end" with another company years ago for a similar situation and they did the right thing and refunded the membership and left it activeThere is no reason you cannot do this and are just refusing to work with us. You have admitted the error on your end so you should be making every effort to right your wrongYou have not done anything to try and assist with this matterYour rep told us to contact him back if we were unhappy with the ticket selection and we didAgain he did nothingYou state "not a code for a guarantee to concert tickets" but your membership states access to presale ticketsWe were denied that access due to the admitted issue on your endThe only reason why tickets were purchased was to ensure that we had some and I am sure if you were in our situation you would feel the same way. Just because we settled for what was left does not mean that we shouldn't be entitled to a refund for the error on your partIt will be in your best interest to refund the and leave the account active (or cancel it after the tickets ship out.)If the is not refunded, it will end up costing you a lot more than issuing the refundI am a business owner and I am well aware of how the Revdex.com worksIf this issue is not resolved during this email process we will reach the arbitration stageAt that point, I will have no problem paying the on my end causing your company to pay the other and taking this to arbitrationIf you think that I will not pay that amount over you are mistakenI will do it as a matter of principal and make an example out of your companyYou cannot do business the way that you do and treat people the way that you haveThe decision is up to you: Either do the right thing and own your mistake by refunding the membership and sending the tickets or refuse and incur the cost of a lot more than The choice is yours

We arrived at an event that Wonderful Union sponsoredWe arrived on time but Shoreline Amphitheater and Wonderful Union staff misdirected us and we missed the event, we've been in contact with them but they won't give us a refund or allow us to use the tickets at another eventThey're customer service is rude and very unprofessionalI understand that they have a no refund policy but their event wasn't coordinated well and lacked supervisionThey charged me almost $for an event that they didn't provide usVery disappointed with this company and would like a refundI'd like their license investigated by the Revdex.com
Thank you,
*** ***

Purchased VIP meet and greet *** tickets through *** presalePaid $for a $ticket because it included meet and greetAt time of purchase, same package but with meet and greet to co-billed artist was $Drake now cancels meet and greetWonderful Union offers $refund for loss of meet and greet portion!!! The ticket alone was available for $That makes meet and greet worth $Show has sold outCo-billed meet and greet package sold outNo way of going back and getting thatOnsale date was over a month agoThey say take the $or just return the ticket entirely??? My son still wants desperately to goTickets no longer availableBut they need to refund the full value of the meet and greet potion we paid!! *** has no regard for customer serviceBlaming the promoter then stuttering and blaming Ticketmaster then saying the information is not available but basically "take it or leave it"

Our year memberships are generally non-refundable but at the time this package was purchased, that information was not included in the product descriptionWe'll honor the refund request and process it today

This year Digital Membership to Block Nation (which is the purchase being discussed) includes the following as described in its item description:Access to exclusive videos, audio & photos.Access to the members-only message boards, blogs, chats, campaigns and more!Members-only access to
exclusive contests.Access to presale Tickets! **Access to VIP Nation presale VIPs! **Access to the cruise presale! **PLUS:Pairs of Exclusive NKOTB Socks* Digital memberships go into effect immediately at the time of purchase which is why they are non-refundablePlease see our Return Policy for details.*These items will be shipping in roughly 3-weeks **Fan-club ticket presales are not available for all tour datesWhen there is a fan-club presale, concert tickets are purchasable on a first-come first-serve basis and are not guaranteedWhen a code is needed for an upcoming presale, it will be posted in your Account Dashboard up to minutes prior to that presale.It is a one year membership, not a code for a guarantee to concert ticketsThere was an error when this membership order was placed so it didn't apply automatically as it was supposed toSince this was an error on our part, and access to the fan club was not given, we offered a refund for the membershipThe customer chose to receive immediate access to the fan club instead so we activated it and explained that if it was used to buy tickets (a benefit available only to fan-club members) that the option for a refund would no longer be availableThe customer bought concert tickets and then requested a refund for the membershipWe explained over live chat and the phone that we would not refund the membership because full access to the fan club has been granted, including access to the week-long pre sale in which the customer was able to secure ticketsThere is no guarantee that had the membership been applied earlier that closer tickets would have been secured as these tickets were in high demandWe are no longer selling these tickets and do not have locations to replace these tickets withIf the customer would like to have these concert tickets and the membership refunded, we would be happy to process that, but we can't refund a membership and leave the tickets that were only available to paid fan club members

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: Wonderful Union has not indicated what amount they are going to offering for compensation. I checked the account used for my purchase and have not received any refund. I have worked for a fair resolution with Wonderful Union for seven months. I only received one call back from them. For these reasons I cannot accept this vague offer with details regarding refund amount or refund date.Thank you for your assistance throughout this process

We're sorry to hear you weren't able to purchase tickets for this event during today's fan-club presaleWe had a limited number of tickets available and the tickets sold out quickly As we mention in the product description on our site, when there is a fan club presale, concert tickets/VIPs
are purchasable on a first-come, first-serve basis and are not guaranteedThe membership offers other benefits in addition to pre-sale access as well: -One free live show download redemption code (it will be emailed you during your membership year with instructions on where to redeem it)-access to these exclusive areas of ***aExclusive members-only forumsbMembers-only commenting, friending, blogs and more social featurescMembers-only chatdMembers-only contests (recent past contests have included access to listening parties and private concerts)Since these memberships do go into effect automatically at the time of purchase, they are non-refundable

I contacted the business via email and have not received a proper response to my email in regards to customer service issuesI expressed my issue for February 23, I purchased an upgrade for G-Eazy concert at the wiltern and missed the event because of miscommunicationThe email sent for the day of said call time was 5:30pm & to check in prior to that so I arrived at the venue about minutes before the call timeI asked multiple employees for directions where to line up and was given different answers every timeAt around 5:40pm, as it was past the call time and I had not spoken to anyone to check in, I got out of line once again and they finally figured out what I was talking about let me know that the M&G was overIn a span of 10-minutes the event was over? How? They said they could not do anything anymore and that I had missed everything because I was waiting in line on the opposite side of the venue per their instructionsI asked why they did not have any s

I , *** ***, had purchased Meet & Greet tickets to a concert in MassachusettsI purchased these tickets from Wonderful UnionThey sent an email the day before the concert stating that ticket pick up times started 3pm ESTThe company did not state when the Meet & Greet started only when I could pick up the physical ticketDue to there lack of information I did not get to go to the Meet & GreetThere was also merchandise that I was suppose to receive in the mailThe concert was dated August 26th, I have yet to receive any merchandiseI have emailed a formal complaint and received a generic email stating that they would get back to me with in hoursIt has now been over a weekEvery time I call there customer service line *** it states that their phones are down to email themMy order number was #*** and my order was for $

This event had a last minute venue change so the purchaser is absolutely entitled to a refund since they indicated that they were unable to attend the event at the new venueA refund for both orders has been processed

I ordered a VIP package through the companyThe artist passed away and a refund was issuedIts been over the 5-business days that I was told the refund would be back to my original payment methodI understand that things happen and maybe there would be reason that its happeningThus the other issue is that they are impossible to get a hold of! Every time that I try to call during their "business hours", there phones just happen to not be availableEvery single time that I call! There was no problem taking the $immediately out of my account, at that price I would at least expect decent service form the company

I am rejecting this response because:The offer by Wonderful Union is undervalued and also tied to an offer to complete their portion of a "contract." They have not honored or tried to honor this "contract" which was paid for on 7/9/16. On 11/22/I attended an event that offered the same package which I purchased from Wonderful Union. Every attendee who purchased this package from Wonderful Union had the component that was missing from our package. Wonderful Union has been derelict in their responsibility to fulfill their obligations. They have been negligent in attempting to communicate with me during my attempts to resolve this issue over seven months. During my final attempt to resolve this issue their service individual ***, was prepared to let me remain on hold for two hours until they closed. For all of the above reasons the only acceptable resolution is a refund of the full value of this package

On October 13, I responded to an offer by Wonderful Union on the official Facebook page of *** ***Their offer was a "Mystery Box", with the first orders receiving an item in the box that would be autographed by *** ***I immediately rushed to place an order because I hoped that I would be one of those first customersOnce I received my order confirmation e-mail, I saw that there was a size selected on the order: XSI do not wear an XS, I wear an XLI immediately e-mailed Wonderful Union, hoping they could simply change the order size before my package shipped outOn October 14, I received the following reply:
Hello,
Thank you for contacting our support team
Unfortunately as stated on the product page: "Please note: No refunds, returns or exchanges All sales final."
You can find this information at the following link: http://nickcarter.net/store/product/mystery-box
We apologize for any inconveniences
Sincerely,
Wonderful Union
I realize

I am rejecting this response because: not actually rejecting it, just want to give the company more information like they asked for:The order number for this transaction is *** and it was purchased by Ashlee Klim

Wonderful Union is the fulfillment organization of a VIP package I purchased through ***The entirety of the package was not fulfilledThe autographed poster was not given out and there was not back stage tour as described in the list of items which were to be included in the VIP packageI have attempted to handle this through *** who told me I had to contact Wonderful UnionThey have not responded to any methods by which I have contacted them

purchased tickets to a concert concert cancelled this company states that their phone lines open at 8am pst no one answeres phone they haven't called back sent emails texted to no avail

This company is deceiving! Bought a concert VIP Gold “experience”Got to box office and was giving general admission standing only floor and no early entrance or anythingTold had to stand in back of line My So called VIP merchandise wasn’t there eitherWas told over phone they are Tseating up front! Then weeks after concert I wasn’t able to attend due to MS(can’t stand)I received a little box with a coin, guitar pic, cd and that’s it! $on tickets for vipWhere was the VIP treatment? The ticket value was $and value of merchandise $These people won’t answer phone eitherWonder why!! My guess run by cowards knowing if they answer phone what they will get so they hide behind email!