Work Out World Taunton

ABC Financial does not handle RFC accounts on behalf of Work Out World or Wow TrainingWe have put in request to have Ms [redacted] 's account pulled from collections.Thank you,

[redacted] is a sub contracted company that provides personal training to our members at a additional costHas Ms [redacted] contacted [redacted] main office? Unfortunately, we are not able to refund Ms [redacted] We are more than happy to assist in helping Ms [redacted] obtain a refund

Work Out World offers all platinum members free babysitting services with their membershipWe are not a licensed childcare facility, therefore we do not offer the services that a childcare facility would provideFrom what we understand, this incident happen over a year agoWe wished [redacted] had brought this to our attention at the time that the incident occurred.Per [redacted] signed agreement (please see the attached) our annual fee is drafted once per year, and will reoccur once per year until the membership is cancelledIn order to cancel billing of any annual fee, we require written notice and cancellation of your membership on or before the 25th of the previous month(Also stated on Ms [redacted] 's agreement) Thank you,

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I greatly appreciate their ability to waive the annual fee of $Thank you very much for your help and support with this matter Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [ They did not say anything worthwhile to me because they did not address anything new to address the issueThey restate the same thingsThis is not acceptable to me.I want real answers and I want this thing over with without being force into anything.] Regards, [redacted]

Revdex.com: While the business states there are cancellation options, the personnel answering the phone were definitive that no option existed except personally going to the clubIt's easy to say there is no balance due as I've already paid everythingI believe the complaint should be published on your website Regards, *** [redacted]

Good Morning! We are happy to assistWe have researched Ms [redacted] 's accountWe see that Ms [redacted] contacted [redacted] on 3/17/and on 3/26/in regard to cancelling her membership [redacted] provided Ms [redacted] with cancellation procedureMay we ask Ms [redacted] where she sent her day cancellation notice to? [redacted] does not have record of cancellation on file, nor do weThank you,

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The company's response (Work Out World New England) was not satisfactoryThey replied by forwarding my signed copy of the membership agreementHowever, I am submitting a complaint not against the language in the contract I signed, but against the behavior of the staffSpecifically, I was lied to on multiple occasions(1) The lady at the desk whom I signed up with said I would not be billed the $fee if I canceled by September 14th and I confirmed with her multiple times before signing(2) The manager I spoke to on the phone said he emailed corporate to attempt to resolve the situationWhen I contactedcorporate they said that received no such email and had confirmed with the manager that he never said he would be doing thisI do not feel comfortable knowing this business is accredited as they continue to exhibit abominable customer service by lying to and deceivingcustomers, regardless of what is written in the fine print of the contract Regards, [redacted]

Good Morning! We are happy to assistWe have reviewed Ms [redacted] account and the attached document Per Ms [redacted] 's signed agreement, day written notice must be sent via certified mail and or email to [redacted] Financial to cancel membershipWe do not have a cancellation waiver on file Nor do we have record of day notice being sent to [redacted] FinancialWe have as a courtesy, cancelled Ms [redacted] 's membershipHowever we are unable to process refund with out proof of proper cancellation.Thank you for your time

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I was not aware of this policy and the manager [redacted] did not inform me of this policyshe told me in December that my account would be closed by her while we were on the phonei was not aware that I needed to send any written paper, or else I would have emailed to cancelI understood by our conversation that my account would not be billed after december because my membership was closed Regards, [redacted]

Hello [redacted] ,We have looked into your membership and you are correct it is in collections for a balance of $We have looked into the notes on file and see you called [redacted] on 10/17/to state you wanted to cancel and understood it was proper day notice in writing and you wanted to submit a email to cancelWe do want to make you aware all calls are recorded and that [redacted] did give you the proper cancellation procedures at that timeThere was no cancellation ever submitted after the phone call on 10/17/We also see you checked in to the club a couple times in Your last check in was on 03/02/Again, [redacted] did make you aware of the proper cancellation procedures, and that we do not handle cancellations over the phoneThe membership does not stop billing until we are notified by the memberWe are not able to clear your past due balance, however as a courtesy we are willing to work out a settlement with you if you would like to get your account cancelled and taken out of collectionsIf we do not hear from you the account will stay in collectionsIf you would like to take advantage of this please call me directly at [redacted] we are happy to help you resolve this matterThank you [redacted] Wow Corporate Office

Mr [redacted] personal training agreement was cancelled on 3/13/His account has been pulled, and is no longer being billed

Mrand Mrs [redacted] 's memberships will be refundedPlease allow - business days for processing

Good Morning! We are sorry to learn Ms [redacted] had difficulty with cancelling her membershipOur cancellation policy is outlined in Ms [redacted] 's membership agreementWe do not require our members to come into our facilities to cancel their membershipsWe do ask any member who wishes to cancel to speak with a member of management, to review our cancellation policy and proceduresOur management staff is available Sunday - Saturday, between the hours of am - pm(However times can vary) We understand that said hours may not be convenient, however our members also has the option of contacting any of our facilities and speak with a member of management as wellAs a courtesy, we will cancel Ms [redacted] membership with nothing further due (Including past due invoice), however we are unable to refundMay we ask if Ms [redacted] spoke to a member of management in regard to the cleanliness of our facility? We take matters such as that seriously and would like to address these concerns as soon as possibleThank you for your time,

Our cancellation policy is as follows: Member is directed to visit their club location and speak with a member of management to fill out cancellation wavierMember is then given a copy of cancellation wavier and is instructed to contact [redacted] via phone and to send day written notice of cancellation to complete cancellation process(As stated on Mr [redacted] 's signed agreement and is also stated on cancellation waiver) [redacted] did not receive day from Mr [redacted] , therefore Mr [redacted] 's membership was not cancelledMr [redacted] has stated in his complaint, that he was charged $in monthly dues, which is incorrectMr [redacted] 's monthly dues are $per monthMr [redacted] stated that he was charged a total of monthly drafts (Total of $44.00) between the time of two visits to our club facilityMr [redacted] was not drafted his annual fee within said time frameWe have cancelled Mr, [redacted] 's Work Out World membership effective 2/25/with nothing further dueWe will process a refund to be credited to Mr [redacted] 's account of file in the amount of $Thank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Please refer to Case number [redacted] on October 1st I accepted the offer from WOW they would refund my money in to days on October 2ndIt is October 14th and I have not received my refundPlease help me Regards, [redacted]

Good Morning! As we have stated in previous response, we are happy to assist Ms [redacted] We are truly sorry that Ms [redacted] is upset and feels as though she has been misinformed in any wayWe do not cheat and or strong arm any of our members in any way possibleOur membership agreements outlines all of our policies and procedures, including our cancellation policy(Which has not changed and was not changed on 3/21/as Ms [redacted] has stated)If Ms [redacted] had any questions and or concerns in regard to any of our said policies our General manager at our [redacted] location would have been available to answer and or go over any of said policies

Good AfternoonWe are happy to assist in this matterWe have researched Ms [redacted] 's accountMs [redacted] first joined our New Bedford location on 12/30/Ms [redacted] chose our $PIF membership for full yearMs [redacted] was not billed any further in regard to this membershipThis membership expired on 12/30/11.On 3/10/15, Ms[redacted] joined our Fall River location online at our website, wownewengland.com(Please see membership agreement attachedPlease note there are attachments) Our cancellation policy is outlined in our membership agreement (Page attached) May we ask whom Ms [redacted] spoke to in regard to cancellation of said membership? We do not have record of cancellation of Ms [redacted] 's cancellation, nor did ABC receive a day written notice from Ms [redacted] Work Out World did not and has not stolen from Ms [redacted] in any manner(Please see 2nd attachment for authorization terms) As a courtesy, we have cancelled Ms [redacted] 's membership with nothing further due

Good Morning! We are happy to assist Ms [redacted] with her concernWe have attached a copy of Ms***'s agreement that outlines our annual fee, and our cancellation policy(Ms [redacted] has submitted her day cancellation on 2/19/17) We have also received a email in regard to Ms***'s account from our billing company, [redacted] (Please see the attached) as a courtesy, we have waived Ms***'s annual fee, however we have requested payment for past due February invoice in the amount of $as the past due invoice was due prior to Ms [redacted] submitting her day cancellation notice to [redacted] Thank you

To whom it may concern:We did look further into ***s membership and his cancellation was not sent in to [redacted] until 09/06/We do make sure all policies and procedures are outlined in our agreementsWe also make sure the rate lock terms and conditions, and cancellation procedures are written in bold in the beginning of their agreementIt is also written in the agreement that we do not take verbal agreementsMembers are emailed a copy of their agreement when signing, and if they did not agree with any terms and conditions they can cancel with in their first business days.We did speak further with [redacted] and made him aware even if the manager sent an email to the corporate office we are unable to waive the rate lock fee with out proper proof of cancellation on or before the 25th of the previous monthThe manager did let him know about our cancellation procedures when speaking with the memberWe did let *** know if he had proper proof of cancellation we would be happy to look further into this for himHowever we are unable to waive the rate lock with out proper proof of cancellationAs a courtesy we have waive the last monthly payment of $We do see the payment went through for $49.99, and he is pending cancel, and nothing further will be chargedAgain, we are happy to look further into this if the member has proper proof of cancellation on or before the 25th of the previous monthWe have attached a copy of the members signed agreementIf you have any further questions please let us know