Work Out World Taunton

Again, we do not go by usage of the club, and if you do not have proper proof of cancellation we are unable to look further into this for you. You did sign an agreement agreeing to all terms and conditions. Per your agreement you are responsible for sending proper 30 day written notice to [redacted]. If you do not have proof of a certified letter or screen shot of the email sent to cancel we are not able to look further into this for you. We would be happy to assist in offering a settlement to take you out of collections. However with out proper proof of cancellation the debt is valid and you would owe the past due balance on the membership. If you have any further questions please contact us at 1-[redacted]Thank you

Good Afternoon,As previously stated we are happy to assist Ms. [redacted] with her issue.We do take the concerns of all of our members seriously. Please help us help you. We must first confirm if a 30 day written notice was sent in to our billing company, [redacted]. Then we may begin the process of clearing Ms. [redacted]'s account.

Our cancellation policy is as follows: Member is directed to visit their club location and speak with a member of management to fill out cancellation wavier. Member is then given a copy of cancellation wavier and is instructed to contact [redacted] via phone and to send 30 day written notice of...

cancellation to complete cancellation process. (As stated on Mr. [redacted]'s signed agreement and is also stated on cancellation waiver) [redacted] did not receive 30 day from Mr. [redacted], therefore Mr. [redacted]'s membership was not cancelled. Mr. [redacted] has stated in his complaint, that he was charged $100 in monthly dues, which is incorrect. Mr. [redacted]'s monthly dues are $11.00 per month. Mr. [redacted]  stated that he was charged a total of 4 monthly drafts (Total of $44.00) between the time of two visits to our club facility. Mr. [redacted] was not drafted his annual fee within said time frame. We have cancelled Mr, [redacted]'s Work Out World membership effective 2/25/2016 with nothing further due. We will process a refund to be credited to Mr. [redacted]'s account of file in the amount of $44.00. Thank you.

Good Morning! Our apologizes if Ms. [redacted] feels that she has been mislead or did not receive proper communication in any way shape or form. Our babysitting service fee is outlined on page 2, paragraph 3, section D of our member agreement. Our apologizes if this information was not reviewed with Ms. [redacted] at that time of her joining. We do have a babysitting service policy that is reviewed with member, that outlines our babysitting policies and procedures. We did not state that our babysitting staff is not certified, we just wanted to state that we do not have a "Day Care" we only offer a babysitting service. Our staff is instructed to contact parent if a child is in need of a diaper change. We would not want any child to be uncomfortable. We do feel that we offer the best babysitting service, and do our best to insure that we uphold that standard. We have checked our website to confirm if 'Free Babysitting" is stated on our site. We did not not find such statement. But we will also be sure to confirm is such signage is posted in our [redacted] location. If such signage is posted, we will be sure to have such signage removed immediately. We are sorry that Ms. [redacted] did not have a pleasant experience with our Babysitting service.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to...

accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Mr. and Mrs. [redacted]'s memberships will be refunded. Please allow 3 - 5 business days for processing.

ABC Financial does NOT handle personal training accounts, only our club memberships. Club Ready handles all of our personal training accounts. Ms. [redacted] has been pulled from collections with nothing further due. Thank you,

Hello,Our financial company did speak to the member on 7-27-17 and let the member know that the account was set to cancel with the final payment drafting on 8-16-17.   The funds were not available on 8-16-17 to be drafted.  Our financial company called them several times to let them...

know there was an issue with the final draft.   If the member goes into the club and pays the final payment of 20.99 that is owed we can have their account cancelled with nothing further due. Sincerely, Work Out WorldCorporate Office

Good Morning! We are happy to assist Ms. [redacted] with her concern. We have attached a copy of Ms. [redacted]'s agreement that outlines our annual fee, and our cancellation policy. (Ms. [redacted] has submitted her 30 day cancellation on 2/19/17) We have also received a email in regard to Ms. [redacted]'s account...

from our billing company, [redacted]. (Please see the attached) as a courtesy, we have waived Ms. [redacted]'s annual fee, however we have requested payment for past due February invoice in the amount of $20.99 as the past due invoice was due prior to Ms. [redacted] submitting her 30 day cancellation notice to [redacted]. Thank you.

We apologize if Ms. [redacted] felt as though our cancellation and or freeze policy is difficult. Our cancellation policy is outlined on member agreement. If any member chooses to freeze their membership, they may do so by speaking with a member of management who in turn sends email to our corporate...

office. Ms. [redacted]'s membership as been cancelled as of today, 1/19/2016. As a courtesy we will refund Ms. [redacted] $70.98 ( Annual rate lock and January draft).Thank you,

Hello [redacted],We have looked into your membership and you are correct it is in collections for a balance of $182.49. We have looked into the notes on file and see you called [redacted] on 10/17/14 to state you wanted to cancel and understood it was proper 30 day notice in writing and you wanted...

to submit a email to cancel. We do want to make you aware all calls are recorded and that [redacted] did give you the proper cancellation procedures at that time. There was no cancellation ever submitted after the phone call on 10/17/14. We also see you checked in to the club a couple times in 2015. Your last check in was on 03/02/2015. Again, [redacted] did make you aware of the proper cancellation procedures, and that we do not handle cancellations over the phone. The membership does not stop billing until we are notified by the member. We are not able to clear your past due balance, however as a courtesy we are willing to work out a settlement with you if you would like to get your account cancelled and taken out of collections. If we do not hear from you the account will stay in collections. If you would like to take advantage of this please call me directly at [redacted] we are happy to help you resolve this matter. Thank you[redacted] Wow Corporate Office

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This is the second complaint filed against this business. My first complaint was dated 4/30/15. Please reference ID [redacted]. Company provided a credit of outstanding training sessions but did not stop collection charges for the same. ABC Financial continues attempt to collect for services not rendered and are now threaten my credit rating. ABC personnel continue to refer me to the local branch. When I call the local branch they the attempt to refer me to another company called [redacted] (a sub contractor). They state they no longer work with WOW. This is the second complaint filed against this business. My first complaint was dated 4/30/15. Please reference ID [redacted]. Company provided a credit of outstanding training sessions but did not stop collection charges for the same. ABC Financial continues attempt to collect for services not rendered and are now threaten my credit rating. ABC personnel continue to refer me to the local branch. When I call the local branch they the attempt to refer me to another company called [redacted] (a sub contractor). They state they no longer work with WOW.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I greatly appreciate their ability to waive the annual fee of $49.99. Thank you very much for your help and support with this matter. 
Regards,
[redacted]

Good Morning! We are happy to assist. We have researched Ms. [redacted]'s account. We see that Ms. [redacted] contacted [redacted] on 3/17/15 and on 3/26/15 in regard to cancelling her membership. [redacted] provided Ms. [redacted] with cancellation procedure. May we ask Ms. [redacted] where she...

sent her 30 day cancellation notice to? [redacted] does not have record of cancellation on file, nor do we. Thank you, .

Good Morning! We are happy to investigate this issue for Ms. [redacted], however we are unable to location Ms. [redacted]'s membership account. Would it be possible to tell us which location she is a member of? We thank you in advance for your time.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Afternoon. We are happy to assist in this matter. We have researched Ms. [redacted]'s account. Ms. [redacted] first joined our New Bedford location on 12/30/10. Ms. [redacted] chose our $99 PIF membership for 1 full year. Ms. [redacted] was not billed any further in regard to this membership. This membership...

expired on 12/30/11.On 3/10/15, Ms.[redacted] joined our Fall River location online at our website, wownewengland.com. (Please see membership agreement attached. Please note there are 3 attachments) Our cancellation policy is outlined in our membership agreement (Page 2 attached) May we ask whom Ms. [redacted] spoke to in regard to cancellation of said membership? We do not have record of cancellation of Ms. [redacted]'s cancellation, nor did ABC receive a 30 day written notice from Ms. [redacted].  Work Out World did not and has not stolen from Ms. [redacted] in any manner. (Please see 2nd attachment for authorization terms) As a courtesy, we have cancelled Ms. [redacted]'s membership with nothing further due.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
[ They did not say anything worthwhile to me because they did not address anything new to address the issue. They restate the same thingsThis is not acceptable to me.I want  real answers and I want this thing over with without being force into anything.]
Regards,
[redacted]

Our cancellation process requires 30 written notice via certified letter and or email sent to ABC Financial (As stated on member agreement). ABC Financial does not have record of email on file. We have cancelled Ms. [redacted] membership effective today 6/23/2015. Thank you,

Good Afternoon,We are happy to assist.  We have researched Ms. [redacted]'s complaint. We have found the following:Ms. [redacted] contacted our New Bedford location in December 2016 and spoke with Ms. [redacted]. At that time Ms. [redacted]'s membership was place on a 6 month freeze @$5.00 per month,...

due to unexpected circumstances.  Ms. [redacted]'s member unfroze in May 2017. September 2017 Ms. [redacted] sent a email to our customer care department on 9/26/17. Ms. [redacted] was issued a refund in the amount of $29.00 ($19.50 service fee and $9.50 late fee) At that time, Ms. [redacted]'s membership was cancelled as a courtesy with nothing further due. Ms. [redacted] disputed the following stated charges (listed in complaint) with her bank institution in the amount of $70.98. Ms. [redacted] was awarded amount to be refunded, however our billing company [redacted] Financial disputed the charges and said charges were reposted to Ms. [redacted]'s membership account.We do not accept verbal cancellations, as that is not proper cancellation procedure. Our cancellation policy is stated in Ms. [redacted]'s membership agreement. Thank you,