Work Out World Taunton

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The company's response (Work Out World New England) was not satisfactory. They replied by forwarding my signed copy of the membership agreement. However, I am submitting a complaint not against the language in the contract I signed, but against the behavior of the staff. Specifically, I was lied to on multiple occasions. (1) The lady at the desk whom I signed up with said I would not be billed the $50.00 fee if I canceled by September 14th and I confirmed with her multiple times before signing. (2) The manager I spoke to on the phone said he emailed corporate to attempt to resolve the situation. When I contactedcorporate they said that received no such email and had confirmed with the manager that he never said he would be doing this. I do not feel comfortable knowing this business is accredited as they continue to exhibit abominable customer service by lying to and deceivingcustomers, regardless of what is written in the fine print of the contract. 
Regards,
[redacted]

To whom it may concern:We did look further into [redacted]s membership and his cancellation was not sent in to [redacted] until 09/06/2016. We do make sure all policies and procedures are outlined in our agreements. We also make sure the rate lock terms and conditions, and cancellation procedures are...

written in bold in the beginning of their agreement. It is also written in the agreement that we do not take verbal agreements. Members are emailed a copy of their agreement when signing, and if they did not agree with any terms and conditions they can cancel with in their first 3 business days.We did speak further with [redacted] and made him aware even if the manager sent an email to the corporate office we are unable to waive the rate lock fee with out proper proof of cancellation on or before the 25th of the previous month. The manager did let him know about our cancellation procedures when speaking with the member. We did let [redacted] know if he had proper proof of cancellation we would be happy to look further into this for him. However we are unable to waive the rate lock with out proper proof of cancellation. As a courtesy we have waive the last monthly payment of $10.00. We do see the payment went through for $49.99, and he is pending cancel, and nothing further will be charged. Again, we are happy to look further into this if the member has proper proof of cancellation on or before the 25th of the previous month. We have attached a copy of the members signed agreement. If you have any further questions please let us know.

Good Morning. We have researched Mr. [redacted]'s concern. Mr. [redacted] went to our [redacted] location on 11/3/2016 to process his cancellation. At that time Mr. [redacted] signed our cancellation waiver to start cancellation process. (Please see that attached) Our cancellation waiver states that your...

membership is not cancelled until member contacts [redacted]. We have also looked into Mr. [redacted]'s account to confirm if [redacted] indeed received Mr. [redacted]'s cancellation notice and or waiver. [redacted] does not have record of Mr. [redacted]'s cancellation. The last payment that was received from Mr. [redacted] was in the amount of $25.50 on 11/29/16. Mr. [redacted]'s account is currently in past due status.   Thank you,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have sent request to ABC Financial to refund Ms. [redacted]'s account. Will send 3rd request. If Ms. [redacted] does not receive refund, please let us know.

Mr. [redacted] personal training agreement was cancelled on 3/13/2015. His account has been pulled, and is no longer being billed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
As Work Out World stated I had called to cancel my account in 2014.  I sent a letter  canceling my account by the U.S. Postal Service.  Also, I did not use my membership in March 2015 because I believed my membership was canceled.  I might have however went to Work Out World on one occasion as a guest of a member because I believed my membership was cancelled.  I was going through a divorce during the 2014-2015 time frame and I did not know I was being charged.   Me and my ex had several joint credit cards and I did not get the bills.  I believe a proper resolution is not being charge for the membership since I called to cancel in 2014 as you stated.  Thank you for your assistance in this matter.
Regards,
[redacted]

Good Morning! We are sorry to learn Ms. [redacted] had difficulty with cancelling her membership. Our cancellation policy is outlined in Ms. [redacted]'s membership agreement. We do not require our members to come into our facilities to cancel their memberships. We do ask any member who wishes...

to cancel to speak with a member of management, to review our cancellation policy and procedures. Our management staff is available Sunday - Saturday, between the hours of 9 am - 7 pm. (However times can vary) We understand that said hours may not be convenient, however our members also has the option of contacting any of our facilities and speak with a member of management as well. As a courtesy, we will cancel Ms. [redacted] membership with nothing further due (Including past due invoice), however we are unable to refund. May we ask if Ms. [redacted] spoke to a member of management in regard to the cleanliness of our facility? We take matters such as that seriously and would like to address these concerns as soon as possible. Thank you for your time,

ABC Financial does not handle RFC accounts on behalf of Work Out World or Wow Training. We have put in request to have Ms. [redacted]'s account pulled from collections.Thank you,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 I sent the email (again) to [redacted] and received a reply from a [redacted] ([redacted]) refusing to honor the proposed response from Work Out World. 
Regards,
[redacted]

[redacted] is a sub contracted company that provides personal training to our members at a additional cost. Has Ms. [redacted] contacted [redacted] main office? Unfortunately, we are not able to refund Ms. [redacted]. We are more than happy to assist in helping Ms. [redacted] obtain...

a refund.

Good Morning! We are happy to assist. We have reviewed Ms. [redacted] account and the attached document.  Per Ms. [redacted]'s signed agreement, 30 day written notice must be sent via certified mail and or email to [redacted] Financial to cancel membership. We do not have a cancellation waiver on...

file.  Nor do we have record of 30 day notice being sent to [redacted] Financial. We have as a courtesy, cancelled Ms. [redacted]'s membership. However we are unable to process refund with out proof of proper cancellation.Thank you for your time.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
   I would like this complaint reopened as it has yet to be resolved. I have not been contacted by anyone (no contact via email nor phone call) nor have I been refunded. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I do not agree with anything said by the business. They did say anything worth While. I think that they are a bunch of liars and cheaters out to twist people's hand to take their money. They only mentioned the 21st because that is the only day they came out with this rule. They did not mentioned it when I was signing with them the associate person told me that I could leave anytime I want, so why now the 30 day  thing. On top of it all when the associate ask me to sign on the pad I ask him to inform me of what was on the computer screen because I could not see it , and he said nothing about that I had to wait another 30 days before my account would be closed. He stated when I ask that I was signing requesting to have my account closed. I know that those people are trying to take advantage of me. I am asking you Revdex.com to put a stop to those horrible practices. Sincerely, [redacted]
Regards,
[redacted]

Revdex.com:
While the business states there are cancellation options, the personnel answering the phone were definitive that no option existed except personally going to the club. It's easy to say there is no balance due as I've already paid everything. I believe the complaint should be published on your website.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I logged into the website for Work Out World and I am still showing a balance of nearly $400. Additionally, I received another email threatening collections action this morning. I have been trying to cancel this account unsuccessfully since September of 2015. I communicated with a large community group on [redacted] regarding this issue and it seems as though this is par for the course with this company.I cannot accept the business response until I see that my balance has been cleared and there is nothing on my credit report.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #12378258. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Is not 100% accurate, however the resolution is what I wanted.   Thank you for you valuable service.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 I am rejecting this business response because when I spoke to the manager [redacted] in December 2016 she did not tell me thats what she was doing to my account. I was not informed of  a 6 month hold on my account I was told my account was being closed that day and it would not be an issue. I was lied to and credited to my account for the purchases dating after December 2016 which I did not authorize as I understood my account was being closed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I...

understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns.I called ABC Financial yesterday (June 1, 2015) and spoke with Ms. [redacted].  According to Ms. [redacted] a note had been placed on my record by a representative from WOWNew England stating that a Revdex.com complaint had been filed with them and that ABC Financial should stop calling me. Ms. [redacted] went on to say that even though ABC Financial will no longer call me I was still obligated to pay the outstanding balance of over $1500 and that a non payment would affect my credit rating.  The only way to remove this record from collection is to have WOW New England retract their invoices from ABC Financial system. Please refer to earlier complaint for background on erroneous chargers. I find WOW New England's statement that they do not work with ABC Financial to be totally incorrect. How and why would WOW New England call ABC if they were not involved with the initial claim?  I am asking the help Revdex.com to mandate that  WOW New England rectify this matter once in for all.   
Regards,
[redacted]