Work Out World Taunton

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not agree with anything said by the businessThey did say anything worth WhileI think that they are a bunch of liars and cheaters out to twist people's hand to take their moneyThey only mentioned the 21st because that is the only day they came out with this ruleThey did not mentioned it when I was signing with them the associate person told me that I could leave anytime I want, so why now the day thingOn top of it all when the associate ask me to sign on the pad I ask him to inform me of what was on the computer screen because I could not see it , and he said nothing about that I had to wait another days before my account would be closedHe stated when I ask that I was signing requesting to have my account closedI know that those people are trying to take advantage of meI am asking you Revdex.com to put a stop to those horrible practicesSincerely, [redacted] Regards, [redacted]

Good Morning! Our apologizes if Ms [redacted] feels that she has been mislead or did not receive proper communication in any way shape or formOur babysitting service fee is outlined on page 2, paragraph 3, section D of our member agreementOur apologizes if this information was not reviewed with Ms [redacted] at that time of her joiningWe do have a babysitting service policy that is reviewed with member, that outlines our babysitting policies and proceduresWe did not state that our babysitting staff is not certified, we just wanted to state that we do not have a "Day Care" we only offer a babysitting serviceOur staff is instructed to contact parent if a child is in need of a diaper changeWe would not want any child to be uncomfortableWe do feel that we offer the best babysitting service, and do our best to insure that we uphold that standardWe have checked our website to confirm if 'Free Babysitting" is stated on our siteWe did not not find such statementBut we will also be sure to confirm is such signage is posted in our [redacted] locationIf such signage is posted, we will be sure to have such signage removed immediatelyWe are sorry that Ms [redacted] did not have a pleasant experience with our Babysitting service

Hello,Our financial company did speak to the member on 7-27-and let the member know that the account was set to cancel with the final payment drafting on 8-16- The funds were not available on 8-16-to be drafted Our financial company called them several times to let them know there was an issue with the final draft If the member goes into the club and pays the final payment of that is owed we can have their account cancelled with nothing further dueSincerely, Work Out WorldCorporate Office

Good Morning! We are happy to investigate this issue for Ms [redacted] , however we are unable to location Ms [redacted] 's membership accountWould it be possible to tell us which location she is a member of? We thank you in advance for your time

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am rejecting this business response because when I spoke to the manager [redacted] in December she did not tell me thats what she was doing to my accountI was not informed of a month hold on my account I was told my account was being closed that day and it would not be an issueI was lied to and credited to my account for the purchases dating after December which I did not authorize as I understood my account was being closed Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] As Work Out World stated I had called to cancel my account in I sent a letter canceling my account by the U.SPostal Service Also, I did not use my membership in March because I believed my membership was canceled I might have however went to Work Out World on one occasion as a guest of a member because I believed my membership was cancelled I was going through a divorce during the 2014-time frame and I did not know I was being charged Me and my ex had several joint credit cards and I did not get the bills I believe a proper resolution is not being charge for the membership since I called to cancel in as you stated Thank you for your assistance in this matter Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I logged into the website for Work Out World and I am still showing a balance of nearly $Additionally, I received another email threatening collections action this morningI have been trying to cancel this account unsuccessfully since September of I communicated with a large community group on [redacted] regarding this issue and it seems as though this is par for the course with this company.I cannot accept the business response until I see that my balance has been cleared and there is nothing on my credit report Regards, [redacted]

We apologize if Ms [redacted] felt as though our cancellation and or freeze policy is difficultOur cancellation policy is outlined on member agreementIf any member chooses to freeze their membership, they may do so by speaking with a member of management who in turn sends email to our corporate officeMs [redacted] 's membership as been cancelled as of today, 1/19/As a courtesy we will refund Ms [redacted] $( Annual rate lock and January draft).Thank you,

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is the second complaint filed against this businessMy first complaint was dated 4/30/Please reference ID [redacted] Company provided a credit of outstanding training sessions but did not stop collection charges for the sameABC Financial continues attempt to collect for services not rendered and are now threaten my credit ratingABC personnel continue to refer me to the local branchWhen I call the local branch they the attempt to refer me to another company called [redacted] (a sub contractor)They state they no longer work with WOWThis is the second complaint filed against this businessMy first complaint was dated 4/30/Please reference ID [redacted] Company provided a credit of outstanding training sessions but did not stop collection charges for the sameABC Financial continues attempt to collect for services not rendered and are now threaten my credit ratingABC personnel continue to refer me to the local branchWhen I call the local branch they the attempt to refer me to another company called [redacted] (a sub contractor)They state they no longer work with WOW Regards, [redacted]

We have sent request to ABC Financial to refund Ms [redacted] 's accountWill send 3rd requestIf Ms [redacted] does not receive refund, please let us know

Good MorningAs stated in Mr***'s signed agreement:? An Annual Membership Rate Guarantee Fee of $will be drafted once per year.The first draft will incur _____11/15/2015_____ and reoccur once per year on the same date untilthe membership is cancelledIn order to cancel the billing of any
annual fees, theclub requires written notice and cancellation of your membership on or before the25th of the previous month to *** *** *** *** ** *** *** ***
** ***As a courtesy, we will cancel Mr***'s annual fee.Thank you,

Ms***'s membership has been cancelled effective date 6/18/

Good morning, I signed up for the
personal training with *** at the *** location.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good Morning! Our apologizes for the miscommunicationHowever, as stated previous response we do not accept verbal cancellations as this is not a proper form of cancellationOur cancellation policy states member must send day written notice to *** Financial via certified mail and or emailWe have reviewed Ms***'s membership agreement to ensure that we have Ms***'s signature authorizing *** Financial the right to draft Ms***'s EFT on file. Without proper proof of cancellation, we are unable to process a refund in the amount requested

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

Our annual fee comes standard with all Work Out world membershipsIt is stated on member agreementAt the time of receiving said complaint, Ms***'s membership is currently activeWe have cancelled Ms***'s agreement, with nothing further due, effective of today 4/28/We have also
processed a refund of $Please allow - business for refund to credit to account.Thank you

I have called several times to work out world and I am given a phone number to *** *** that just rings and rings; no one ever picks upYes they subcontract space but there is liability on your end and I have approached the manager of work out world before to rememdy issues with the trainer and they have assisted and contacted the trainer
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Zero contact information has been provided re: *** FinanceWhen signing the agreement with a staff member in the gym, he very explicitly said I would only need to notify the gym, not a third party billing companyThis is outrageous and does not explain WHY this information was not provided when I originally requested to cancel my account in October.Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I dont know what 10 dollars fee you are talkingabout since your advertising says baby sitting is free for platinum members, when I went to subscribe they have a board the show every single customer that says that platinum includes FREE baby sitting as is stated online too, when I went to join and ask about baby sitting service specifically and they assured me it was a wonderful service I think it would have been nice to mention " ohh and by the way if you take an hour class and your baby happens to poop he will be swimming in poop the whole hour because our staff would not change the diapper" , I think that would have make it not so Wonderfull after all or "top of the line" as your advertisement says: "That's why at WOW!, we offer top-of-the-line babysitting services for our customers, so you can work out with the comfort of knowing that your children are in reliable hands.WOW! not only has the most fun atmosphere for your children, but also has the safestOur CPR- and first aid-certified babysitters are experts in caring for infants and children up to age 13." but now you say you are not certified and " staff would not change a diaper or feed children" I think mothers out there should know that important piece of information, I will be contacting the media.
Regards,
*** ***