World Education Services, Inc.

Review: I have ordered a translation of my swiss credentials through WES. After several delays and resubmitting documents, WES decided that my education is equal to an US high school diploma. I was not satisfied and asked for a re- evaluation, since it seems that they do not understand the meanings of the swiss education system. I also told WES that I want my money back and I will file a complaint with the Revdex.com if my credentials are not re-evaluated. The re-evaluation resulted in no changes, and was told, that I could not get my money back. I have finished 2 apprenticeships. the first in baking and pastry arts from 1991- 1994 the second as cook from 1995- 1997. Since they are related, I was not required to repeat the general education classes such as german, accounting, general math and so on. That way I only had to complete the applied courses, and was able to finish the cook apprenticeship in 2 years. WES told me, that my 2nd apprenticeship subsumes and supersedes my 1st apprenticeship. This is not true, since I made myself more valuable and knowledgeable to an employer by having additional education.Desired Settlement: I want WES to do their research and acknowledge my first apprenticeship as additional education, and not have it superseded by my cook apprenticeship. I also want them to have somebody to call me and talk to me that has some common sense. I also want them to forward my papers to a competitor to re-evaluate it.

Business

Response:

Dear [redacted],

Review: I am applying for graduate schools and unfortunately I needed to use WES evaluation report. I called to the customer service they told me that I need the permission of Brooklyn Collge, where I am studying now to allow mw to order duplicates, becaue it paid for the evaluaton. I contacted BC and the person in charge of thst issues sent WES representative the permission. I called WES back to make sure they received it, they said it will take time. I was keep calling them during a week and the answer was the same, didn't get it. I called to BC to request to send it again, and asked for the contact person. Once I gave the name to WES, they found the letter right away and told me I can place an order and sent it by mail ( I was almost late with some applications by that time). I sent money order with the names of the schools I am applying for and on January **, aproximately in 2 weeks after they got the permission, I received a letter from WES stating that they cannot process my request, because they need the permission from BC. It was shocking for me, I almost got a heart attack. I called them on that day and asked to explain why they cannot process my request if they received the permission. Again I gave the contact person and after I talked to 3 people, the 3rd was able to find the letter and said they will proceed with my order.

I requested the fastest delivery, because I reached the deadline for some schools already. They refused and said they will send them using the service I paid for (i paid extra for 3-5 days delivery, but they had to send the reports a week ago)

I also asked if I am able to use the permission to order duplicates in future, the person said he will discuss it with someone. I asked them to provide me with the tracking number ( called since morning and made a final call around 5pm when they close), the guy said they still didn't send anything and will provide me with number only for the one report which will be sent by 2 days air delivery, most expensive, $30 shipping cost that I paid for. The rest pf the reports will be sent by regular mail, have no tracking number and I also paid extra $12 for each for faster delivery.

in addition, I tried to evaluate my transcript from Russia in 2008 myself and paid around $300. My university in Russia, Voronezh State University sent them Official transcript in the sealed envelope and the translation of it. However, they did not evaluate anything. WES said the ducuments have to be varified by Education Department. There was no way fo me to do that, there is no such a thing in Russia. I called them on January **asking why Brooklyn College was able to get the evaluation done and my evaluation was not processed. They said that since 2010 their policy changed and the reduculous policy was gone. However, they said in order for me to complete the evaluation, so I would not bother to contact BC again for that, I still have to follow the policy of 2008 ( it changed in 2010). I told them it is not possible and asked if I could get my official transcript back, so I could evaluate it somewher else. They said they will not return me anyhthing. I am just thinking is there any justice? how is it possible to be so incompetent in so important issues and get away with it?

It is very frastrating that this company can ruin people's career and lives and health and get away with these.Desired Settlement: I would hope that they could finish my evaluation that they started in 2008 using their current policy so I would be able to request the duplicates of my evaluatlion any time ineed them. If not I hope they will allow me to create an account and use the letter with the permission from Brooklyn College anytime I need to order them.

I want my ful refund back , the money I paid for my evaluation in 2008 ( they said they will extract $50 form that, after not providing me with the service??!!!)

I want to get complimentary service for the order I made, including the shipping cost, total $220

I suffered enough from this company, my health also got affected. I have severe stress issues and facial tics after the stressful communication with WES.

Business

Response:

Dear [redacted],

Review: I ordered a transcript evaluation service on Feb [redacted] that was completed Feb [redacted] and sent standard postal mail to Merit Construction. 14 days later, I informed them that the package had not been delivered and on April [redacted] paid for [redacted] day delivery by UPS so I could get the package. They have yet to resend the original package or the UPS package and they have not responded to numerous attempts to contact them. The reference number is [redacted] and at this point they have cost me three potential job interviews and a month of lost salary.Desired Settlement: I would like first to get the documents that I contracted to get sent to the residence I am staying at (my aunt's house / [redacted]) so I can start interviewing ASAP. I think also for the lost time and wages, a full refund would be appropriate

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. Please note that on April [redacted] and [redacted] our accounts departments sent a confirmation letter requesting that the applicant confirm the shipping address and list the name of the recipient. The applicant sent an email and requested to have the report shipped via courier and stressed that in face "he" needed the report.

Payment was processed on April **, 2014 and the report was mailed again on April **, 2014. According to the UPS courier website, the package was received and signed for on April **, 2014.

World Education Services

Close Window

Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Tracking Number:

Service:

UPS Ground

Weight:

.10 lb

Shipped/Billed On:

04/**/2014

Delivered On:

04/**/2014 11:23 A.M.

Delivered To:

Signed By:

Left At:

Front Desk

Thank you for giving us this opportunity to serve you.

Sincerely,

UPS

Tracking results provided by UPS: 05/**/2014 1:17 P.M. ET

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is a process that is going on since I requested my evaluation on February of the present year. I received an email of confirmation that they were ready will all documents for the evaluation on March *, 2014. The evaluation was completed and supposly sent on March **,2014. The truth is I believe it was never sent because it never reached and at this point before sending they never mention an address issue. I really want to make clear that when I requested the evalution I filled in the full address fo Merit Construction, Inc. At this time since they were arguing address issues, I paid for an extra copy and to be sent to other address. This extra copy never arrived also. What I want from WES is a refund for this extra copy for an amount of $70 and for the Standard Delivery which was $14, this makes a total of $84. Is worth that you can make notice that this came as a result of having a bad service from them, and that they only reacted after receiving this Revdex.com complaint. Which made me receive an evaluation that was supposed to arrive around March ** and reached almost one month later. I really appreciate that Revdex.com can take a minute to take care for the customer's welfare. I would make the suggestion that you keep an eye on these WES guys, I made some research about them and found out that I am not the only one having this kind of problems with them. I expect now they can fix this upon

my request because I am only going to step back on this complaint when I get my $84 refund.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You have not heard from me the last days because I'm still waiting for the $84.00 refund that the guys from WES asked for a 2 weeks period of

time to do this. Please help me sending them a message because I want to make some pressure on them. This is the only way this guys react.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

We have received the new correspondence from [redacted]. The accounting department has assured me that the refund has been processed and should appear in the applicants account shortly. Transactions between banks usually takes 48- 72 hours.

Thank you,

World Education Services

Review: I have sent my education documents to WES, in order for them to perform an evaluation of the said documents. On their website, under requirements, they say that they need copies of original documents. When they rejected my docs, I called and the rep said that they actually needed the originals. I did so, then they rejected them again saying that the apostille is missing. I had sent the documents to Bucharest, Romania, to the Institution that WES has listed on their website (CNERD), and got them apostilled. However, WES sent my docs back to me saying that the apostille is supposed to be a seal, not a stamp, which is what CNERD applied on my docs in Romania, where I requested and paid for an apostille. When I requested to speak to a supervisor or one of the evaluators I was told that they do not speak on the phone, but that I can send them a letter, an email or a fax. In the past, I sent two emails to them, with questions, and they never got back to me. I am disgusted with this company and I am asking them for a refund.Desired Settlement: I would like for them to call CNERD in Romania and have them confirm that they indeed applied those stamps on my docs and that indeed THAT IS the apostille

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is a valuation company. I applied for a valuation to enable me continue my education. After they received my documents from the university I attended ( [redacted] ) they are informing me that they have sent photo copies to my institution to verify the documents. however it is the same institutions that mailed them the document. efforts to reach them by phone on number [redacted] has never been successful. Besides I informed a friend in Atlanta who also had the same problem with this same valuation company since 2012. when he goes to his status on their web site it indicates waiting for verification. I have paid 360.00 for this valuation. I want to bring this to your notice since I strongly believe they are fraudulent.Kindly assist me because this will help save the name of [redacted]Desired Settlement: Just refund my money so I can do this at other credible valuation companies like Educational Perspective 360.00Thanks

Business

Response:

[redacted]

We have received the correspondence from [redacted]. [redacted] realizes that applicants who apply for credential evaluation might be concerned that the institutions that they attended may not respond in a timely manner. In our experience, the large majority of academic institutions including the University of [redacted] furnish documents and verify them on request because they wish to help their graduates and alumni gain international recognition for their credentials. The university of [redacted] has a good rapport with [redacted]. We have not experienced any problems getting verification responses from the University of [redacted]. It may take some time since the universities may have to go back into their archives to verify the copy of credentials that we are submitting for review.

Please be reminded that the applicant signed and agreed to our terms and conditions which states once an application is submitted fees are non refundable.

If the applicant wishes to cancel the file, he will be required to send [redacted] an email agreeing to a $50 administrative processing fee. This administration fee is non- negotiable. In the meantime I will have the evaluator send another verification to the university.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I requested from WES to evaluate my degree, I sent them all the required documents.

So they informed me that they will contact my University in Iraq for verification purposes, they didn't!!

I requested for a refund and they told to do fill the application for refund online and I did four times, since Feb. 2014 me and my Spouse (Active Duty Army) battling with them about the Fee $185.Desired Settlement: Me and My Spouse wants a full refund please.

Business

Response:

Dear [redacted], We have received the correspondence regarding [redacted]. Please be advised that the applicant did not comply with our documentation policy. The applicant only submitted photocopies which were faxed to WES on February **, 2014. The transcripts which should be mailed directly from the university in IRAQ was never received by our organization. [redacted] requested to cancel and our accounts department issued her a confirmation letter on June *, 2014. We have been waiting for the applicant to follow up in writing. I will waive the processing fee and cancel this application. Sincerely, [redacted]

[redacted]World Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 12/ ** 12/** , 2014 I submitted HS and college documentation to be accredited; Reference# [redacted] I got in contact with them because my school refer me with them for services. On2 2 /** I received the confirmation of the reception then on 3/ * that few of the items were reject, I send it again and received the same message on 3/**. I attempt to contact them on 5/ ** and besides the email with my inquire request confirmation I haven't heard anything from them, I was charge with more than $400.00 for a services that I have not getting yet; a 2nd email was send 5/** and also today 6/** because I haven't heard anything in regards my documents or my money .Desired Settlement: Be contact by WES

Get my documents

Obtain the services that I request; I already lost three inscriptions period because of them and the money for the inscription process will be expire soon.

Business

Response:

Dear [redacted], We have received the correspondence regarding [redacted]. The applicant’s file is still on hold because we have not received the transcripts directly from the University. The applicant has only submitted photocopies of her transcripts and translations, which has been noted twice on her online status page. Please be advised that the documentation requirements are on the website and [redacted] receipt. Her online status page also states what was accepted and rejected. The applicant is required to contact her foreign academic university and have them mail the transcripts directly to WES. Sincerely, Narda L[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What they said on regards of the documents is true but I contact them to let them know that it was not possible for me to contact my previous college to have them send over the documents that I have which are original with a seal from the department of education of my country I told them to send forget about college and just complete my HS documentation after I said that they have never got in contact with me or respond to my emails. So this is information is just partially true and all I want is my HS transcript and the rest of the money that correspond to my college transcript; because I was direct to another institution that perform the same work and will take the documents that I already have. What they request the only way that I can have is if I travel to my country and do the request again and for the documents that I already have I paid around $300.00 dollars. I can't afford to paid more or even travel to my country to obtain again this documents.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], We have received the recent correspondence from [redacted] and will process a full refund back to the applicant. Please allow 5- 7 days for the refund. Sincerely, Narda L[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Also I want to thanks for your intervention to facilitate the final solution of this matter. One more time thanks and I just waiting now to receive the refund as they stated.

Review: ordered evolution Archive Additional Copies in April 2012, order was never sent, sent emails and no replay, called customer service, agent was very rude and she want me to order additional copies since it shows no return mail from me, advised agent that I didn't receive any mail from them and I don't need to pay twice for a service that I never receivedDesired Settlement: to obtain the service I paid for, and get my additional report , wes.org Reference Number: [redacted]

Business

Response:

I have received your correspondence from [redacted]. Please note that an agent was already addressing this case with [redacted]. We will issue another set of evaluations according to [redacted]’s original request of April **, 2012. The evaluation well be dispatched on Monday August *, 2013. I believe this resolves the complaint to the satisfaction of both WES and the applicant.

Sincerely,

Customer Service Manager

World Education Services

Review: I purchased their evaluation package to evaluate my transcripts, certificate of degree (with a reference number: [redacted]). I sent all my documents to them on April [redacted] in one envelope and their website states the whole process will be done in 7-10 business days. However, after checking out their record, only my certificate of degree was received! I talked to their customer service personal (whose attitude is terrible, by the way), she said they only accept transcripts issued from ministry of education in Beijing. This is absurd because in China, the ministry of education does not issue transcripts for college students, they are issued by the college themselves. I tried to explain this to her and she kept repeating, and I quote, "we only accept transcripts from Beijing". I was very angry and requested them to cancel my evaluation. To make me even more angry, they sent an email to me today saying no re-fund and asking for an additional $50 administration fee for just canceling the evaluation which they did not even started! This is not right. Please help me.Desired Settlement: refund my money.

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. The applicant applied for the evaluation on April *, 2014. On April [redacted] documents were received and the file was updated online on April **, 2014. We only received photocopies of academic documents. Please note that the applicant’s file is on hold because she did not submit documents as specified on our website and application. We have received thousands of applications/ credentials from students which attended the same institution as the applicant. We disagree with [redacted] since documents can be verified by one of the Ministries listed and sent to WES accordingly.

The applicant agreed to our documentation policy and also accepted our “Terms and Conditions” which mentions our non refund policy . We will be willing to cancel the file less $50, but will not provide a full refund.

Review: World Education Services predicted that my documents would be evaluated by their service by July **, 2014 after having already collected payment. It is now July ** and they have yet to provide my documents, or even provide an update as to 1) why document evaluation is delayed 2) when it will be complete. Contacting customer service, I had to wait 30 minutes to speak with a representative, who then informed me that an update request as submitted and it would take 24 hours for a response. This, frankly, is unacceptable, as such evaluation services are frequently used to verify foreign degrees for job seekers. In my case, a future employer is (and has been) waiting over a month for this documentation process to be completed. I now have no understanding of why my application is delayed and when I will receive it, putting my job application in jeopardy.Desired Settlement: An update as to when my documentation will be complete or completed documents in hand, and a partial refund for not meeting deadlines.

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. We are sorry for the delay of the applicants file as mentioned to him yesterday the evaluator was still working on his case. The applicants file was unfortunately delayed by one day due to intensive research by his evaluator. Nevertheless the report was completed yesterday July **, 2014. Once again we are sorry if this delay has cause any problems to the applicant. On behalf of the organization I wish [redacted] the best in his future endeavors.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for your help in holding World Education Services accountable for their actions.

Sincerely,

Review: In addition to failing to respond to my numerous attempts to contact customer service, both via the online e-mail link and by phone, WES has failed miserably to provide the service I have paid for within a reasonable time-frame.

I ordered a course by course evaluation of my foreign Bachelors degree, the requested documents were received by WES on October [redacted], 2013 for which I was given a reference number. My original documents were returned to me on November [redacted] 2013 and I received them on November [redacted]. I have now waited more than one year during which time the status on my account has shown that WES is waiting on verification.

The website states that the standard processing time is 7 days but that in some cases the evaluation will take longer. I waited three months until I began attempting to contact WES to request additional information relating to the evaluation process. To date I have made literally dozens of attempts to contact WES. I have made phone calls, I have attempted to contact them through the email link provided on the website including my reference number and personal information. As of now I have not had a single follow-up from WES.

My degree has been verified under [redacted] from both the [redacted] and the [redacted] and those documents were provided to WES. The current evaluation status listed on the WES website shows, as it has for at least the last ten months, that they are "Waiting on verification from institution". If there is in fact an issue of my institution being non-responsive then WES has a responsibility to make me aware of this fact so that I can contact my institution myself and insist that they respond. For this to happen, I must know how and when they attempted to contact my Institution.

Furthermore, as this additional step of seeking verification from the institution is a step undertaken by WES only at its discretion, it is in fact then a non-essential step in the process of providing evaluation services. The length of time already elapsed is sufficient for WES to have provided the agreed to service. As such, in this case and in order to complete the process, WES should at this point agree that verification of my degree by both the [redacted] and the [redacted] is sufficient.Desired Settlement: I expect the following

- expedited completion of my evaluation

- an immediate explanation of the current status of my evaluation, including an explanation of what steps if any have been taken and which organizations if any have been addressed in attempting to complete this evaluation

- a full refund if this service cannot be fulfilled by December **,2014 in order that I can pursue a degree evaluation with a conscientious service provider

Business

Response:

Dear [redacted],

I have received the correspondence from [redacted]. We agree that the verification has taken a very long time and apologize to the applicant for any inconvenience it may have caused. WES received academic documents from the applicant and then wrote the [redacted] for verification. However, to date, we have not received a response to our question. Without a response, we cannot proceed with a verified evaluation.

At this stage since we rely solely on the response from the Ministry, I believe it would be best to comply to the applicants request and cancel the report. There is no guarantee that the verification response would arrive in time to meet [redacted]’s deadline. A full refund in the amount of $249 will be issued back to the applicant. Please note that the refund will take 7-10 days to process.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter can be considered resolved upon receipt of the agreed upon refund. Please do not close this case until the refund has been received.

Sincerely,

Business

Response:

Dear [redacted], The refund check for [redacted] has been processed and mailed on December *, 2014. It was mailed to the applicants address below. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: WES reference no: [redacted] I'm a customer of and paid for World Education Services(WES) for evaluating educational transcripts as the university needs it. I've sent my educational transcripts from India to World Education Services(WES). The courier was reached to WES on September [redacted],2013. I've opted for a 7 business day service for evaluation and 2nd day delivery of the evaluated report to the recipients. As I have a Bachelors' degree and also a Master's degree from, I've sent all those transcripts to WES. They have received the documents on September [redacted], 2013. But they have changed the status to "Evaluation in Progress" after two days and also stated that the evaluation would be completed by September [redacted],2013. All of a sudden on September [redacted], 2013 (after so much gap) they have again changed the status to "Waiting for required documents", they have mentioned that they need a syllabus/documentation which states the minimum and maximum grades needed to receive the degree. I've replied several number of times almost 100 messages saying the below It is clearly mentioned on the marks sheets itself at the bottom which shows the minimum and maximum grades. and the subjects would be the ones which are mentioned and can be seen on the marks sheets. A credit is awarded to the subject ONLY if we pass that subject. As all the credits were awarded, it means that I've passed the subjects. Also my GPA was mentioned on the marks sheets. Also, admission to university in USA requires only a Bachelor's degree and DOES NOT not require a Master's degree from India . This is completely OPTIONAL and NOT AT ALL REQUIRED. I've just sent them because I have them handy. I've also contacted the university in USA which requires evaluation from WES, even they have mentioned saying that Master's degree is not required and ask WES to send them the remaining report(Bachelor's) Now for this unnecessary thing, they kept my evaluation report on hold and not delivering it to the recipients (i.e the University). Because of this mess created by WES, the deadline was also crossed, and screwed up my admission to the university. I'm lodging this compliant after sending several 100's of messages to WES. I called this several times but , their phone is one in which it has [redacted] answering system and no person never answers a call. Kindly please help me and resolve this issue and ask them to send the evaluated report to the recipients till my Bachelor's degree(leave evaluating Master's degree).Desired Settlement: Kindly please help me and resolve this issue and ask them to send the evaluated report till my Bachelor's degree(leave evaluating Master's degree).

Business

Response:

We have received the complaint from [redacted]. Please note that [redacted] submitted her Bachelor’s and Master’s degree credentials to be evaluated. When requested by an evaluator to submit additional supporting information concerning her Masters, she email requesting that we remove the masters degree all together. Once we received the email of September **, 2013 the file was completed the following day. The evaluation has been shipped to [redacted] by courier and to the applicant via standard mail on September **, 2013. We wish [redacted] the best in her continued education in the United States.

Sincerely,

Customer Service Manager

Review: I had a really bad experience at WES last week. I am from China and I ordered course by course report on Oct.[redacted]. The estimated report issue date was supposed to be Dec. [redacted]. The report was delayed. It was not completed by Dec. [redacted].

I wrote an email on Dec.[redacted] said I wanted to change a school from Johns Hopkins University to Villanova University. To confirm WES receive my email, I called on Dec.** 9AM and WES service rep answered my call. He saw my status and confirmed that my report was not completed yet and he promised to change the University before the report being sent out. He repeated this information twice.

On Dec.** 8PM, I received an email informed me that my report is completed. I logged on WES and found out it was however sent to Johns Hopkins University. I then again called on Dec. ** 9AM to question about this situation. One '[redacted]' answered my phone. He said let me hold on and he will be right back, after about 5 minutes, he hung up on me. I then called again and a lady answered my phone. She insisted that I wrote the University changing letter on Dec.** night which she said the report was completed by then.

Now, did I not know when I write my message? That I fabricated this information and time about when I submitted my letter? I received WES auto message confirmation receiving my email on Dec.** 9PM. How could I possibly wrote an email on Dec.** after the receiving a confirmation mail? I felt extremely disgusted by the fact that she twisted true information and ask me to order another report sent to Villanova.

When I confronted this false information and clearly a misconduct by the customer service representative, first they hung up on me, and second, the representative not only misled but she actually flat out gave false information. I feel extremely disappointed and frustrated with WES.

It is unacceptable and I am now requesting a refund.Desired Settlement: I need a formal apology from WES and refund for my $37 cost of sending an additional report.

Business

Response:

Review: We had already filed a complaint with Revdex.com last month Complaint # [redacted].

The response we got from WES was that they will refund me part of the money paid to them, but that never happened.

So I am filing another complaint.

In short - I paid money to WES to validate my transcripts from India. Now my college does not have a process to send transcripts oversees, they only give the students his/her transcripts in person in a sealed envelope. WES wanted a transcript mailed directly by the college. So in the end, no validation was done by WES, and they haven't refunded any money also.

They provided as evidence my online agreement to their terms and conditions, but even if I failed to provide them the transcripts in the form they wanted, they should not charge me for the validation of the transcripts (since no work was done by them).Desired Settlement: I would like WES to refund my money, if not in full, then what they agreed for during the last complaint.

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. In our last letter which was under case # [redacted] we noted that the our fees are generally non refundable, but we would be willing to cancel this file less a $50 processing fee. The applicant was supposed to send WES an email stating that she agreed and wanted to proceed. If the applicant wants to cancel she is still required to follow up with WES concerning her file.

Please see case # [redacted] for our response dated March **, 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am ready to send an email, please let me know which email address you want me to send email to, and what content you want in it? I want to make sure so that there is no further delay. I would also like to know after I send out the email, in what time frame would WES return my money (after deducting $50?)

Sincerely,

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. The applicant can send me the email directly and I will take care of her refund. My email address is [redacted]. The refund will be issued within one week of receiving the confirmation letter.

Thanks'

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The problem is not yet resolved, but the business has promised to resolve it in within a week.

Sincerely,

Review: WES has been given ALL of the information which they requested from us (original Portuguese-lang University transcripts, translation of those same transcripts into English, and specific details about the courses on those transcripts, etc). WES has received payment in full (in 3/2015) from us for the delivery to us - of the validated English-translation University transcripts. We have been prudent to call WES *on numerous occasions, to follow-up with why we have still not received (last call before complaint: 6/**/2015) delivery of the promised products we purchased. WES has (over the phone with customer service) been evasive, divisive, and incredibly frustrating to deal with! We have complied with every intricate demand they have made of us, and when we beg for the transcript-product which we paid for months ago, they have hung up the phone on us numerous times; they have falsely directed us to take additional unnecessary steps; they have required us (while on the phone) to mail requests for our purchased products from them ONLY via mail-request; they have done absolutely anything and everything to avoid delivering our products to us! WE HAVE HAD IT! If I do not receive the product by 7/2015, I plan to file charges in court, but not before taking action through this Revdex.com complaint. WES "customer service" is only offered during the most difficult times (10AM - 2PM, M-F), and typical wait times are for 30 - 50 mins. Their whole system is by-design, orchestrated to avoid having to serve their customers, or comply with purchases, or to engage with their customers.Desired Settlement: We need the products we purchased, as promised & in completeness, and for any portion of the products that WES does not fulfill beyond what they deliver, we expect partial refund in conformity with proportionality of what we paid for.

Business

Response:

Dear [redacted], We have received the correspondence from [redacted]. The applicant listed three credentials on her WES application and the evaluator requested to have them submitted according to our documentation policy. On June **, 2015 the applicant requested to have a partial evaluation removing the said two credentials. The evaluator complied and the file has been in progress. Please note that in the future the applicant will have to resubmit a new application should she decided to evaluate the other credentials. The evaluation has been completed today and will be mailed accordingly. Sincerely, [redacted]World Education Services

Review: I ordered an evaluation service with WES and clearly they couldn't do it because they asked me to provide documents sent directly from my college where I graduated overseas,

my college does not send anything by mail, so I contacted WES several times and cancelled my order and asked for full refund,

their responses were that I have to confirm the cancellation and confirm the " processing fee " of 30 Dollars, I did,

so far I didn't receive any refund !!!

also no matter what time, they never answer the phone unless you wait at least an hour on the phone !!!

I'm kindly asking the [redacted] to help me get a full refund since I wasn't served properly by WES and also didn't receive my refund.

thank you so much for helping

Best Regards

[redacted]Desired Settlement: Full Refund

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. His agreement to cancel his file less $30 was received on March **, 2014 and is being processed. Cancellations usually take one to two weeks to process. The applicant will receive a refund of $124.00 within 48 hours.

Thanks,

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter WILL be resolved after I actually

receive my refund, so far there was no refund made back to me, I would like to keep the case open until I receive my refund.

Thank you so much [redacted] for helping me.

Sincerely,

Review: I filled out an application form for document evaluation on april **, 2015 that will not be sent to the company for another 2 months, the company immediately withdrew the money from my account. No information about their policy stating that this will be done on their website at the time I filled out the application. when I called the company the same day I filled out the application and made a complain, I was adviced by one of the company's agent to cancel my application and at this time I was not informed that there would be a cancellation fee. when I called the company back on may * 2015 about the cancellation fee. this was when I was told that the company does have a policy of charging a cancellation fee. there is no where on the company's website were it is stated that there is a cancellation fee. I am been penalized for issues that I did not get the correct inform about. this company did not clearly state their policy and their customers are been penalized for their mistake.

Business

Response:

Dear [redacted], We have received the complaint from [redacted]Please note that the applicant applied and agreed to the Terms and Conditionswhen he completed the online application form. Listed under the Fees categoryyou will see that it states, A processing fee applies uponcancellation. The customer is required to read and the thenagree to our Terms and Conditions before they are able move forward with theprocess. We make sure that every customer is fully informed before theycommit. In this case we were willing to cancel the file less a $20processing fee. No further refunds will be issued. I have attached a copy of the Terms and Conditions page foryour viewing. Sincerely, [redacted]World Education Services

Review: The World Education Service provides credential evaluation reports based on verified documents.In my case I asked for an evaluation for my Italian Degrees.According to their website [redacted] the evaluators have two different scales: one for Engineering Programs and one for all other degrees.My Degree is part of the Engineering Programs and the service they provided did not use that scale but the one for all the other degrees.My total evaluation has been affected by this negligence and I could not get the correct GPA.I would like to receive a fair evaluation for a service I have paid ($212.00).Please, let me know how you could help me in this matter since I tried to contact them many times but they refuse to give me a correct evaluation.Kind Regards,[redacted]Desired Settlement: I would like to be refunded ($212.00) of a service that did not respect the grading guidelines on the company's website. If possible, I would consider to receive a more accurate evaluation if the company is willing to preforming the service. In this case I would not consider to get a refund.Kind Regards,[redacted]

Business

Response:

Dear [redacted],We have received a complaint on behalf [redacted]

regarding her evaluation report completed in 2013. We request that the

applicant send an official letter to WES detailing her concerns regarding her

evaluation. The complaint will be reviewed and a response will be issued to the

applicant directly from World Education Services. Please bear in mind that if

research is required it may take two weeks or more for an official response.

Either way the applicant will be notified of our actions. The applicant may

send an official correspondence by email with her concerns through the help

page. In order to have her email expedited, we request that she write the code

“ Revdex.com Case” in the body of her email. She may also send a letter by mail detailing

the nature of her concerns directly to our office at one of the addresses

listed below:[redacted]

[redacted] This is a courier mail handling facility

accepting [redacted] etc. Documents should not be hand delivered.Once we receive [redacted]’s correspondence, we can reopen

and review her account to address her concerns.Thank YouErika S[redacted]World Education ServicesTell us why here...

Review: WES website says they do evaluation in 7 business days , so I PAID them to do this service for me . But after I spoke to the customer service , they can not

guarantee they can finish the whole process in 7 business days, customer service told me cause they have too much work to do , so they are BUSY !

which is totally different from what they advertised their services.

And I ask for money refund ,but they refused to do that , and hang up on me , I try to call them again and again . but no one pick up the phone always says busy , please hold. I feel like I was frauded by those people , and they are very rude and Arrogant !!!!!!!

Business

Response:

Dear [redacted],

We have received the correspondence from [redacted]. I humble apologize if the applicant has experienced anything other than professionalism from our agents. Please note that the evaluations generally take seven business days to process. Depending on what was submitted by the applicant and or University the evaluator may have additional questions. This is not something which can be determined until the applicant applies and documents properly submitted.

At the applicants request we will cancel the evaluation and provide a ( $172) full refund. Please allow 1-2 weeks for the refund to process.

World Education Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I want to confirm until I make sure they really do the refun .

Thank you !

Sincerely,

Review: I have paid an amount of $107.00 to World Education Services (WES) on November **, 2014 in return for an evaluation of my high school degree from Egypt. I have mailed all the required documents needed twice. It's been almost two months now. Every time I check my status it shows that the documents have not been received. I have contacted them via email twice. They only send an email saying they have received the email, but I get no kind of reply on the issue. I have also contacted them more than 5 times via phone, but they tend to leave me on hold for more than 45 minutes and still no response. It seems as if there is no way for me to get a hold of someone to talk to. I have read reviews of the company after my poor experience to see if other people faced the same problems, and it seems as if 98% of the reviews were of how bad of an experience they had with WES. Almost all the reviews talk about how WES claims that they didn't receive the consumers' documents, and the consumers all say they have send in all required documents. It almost seems as if this company is a SCAM. I paid $107.00 for absolutely nothing. I can't apply for the career I want without this evaluation. I need them to reply back to tell me what's going on; I'm sure I send in all the required documents. I need to receive my evaluation as soon as possible.Desired Settlement: I need to receive my evaluation as soon as possible.

Business

Response:

Tell us why here... Dear [redacted], We have received the correspondence from [redacted]. The applicant has not complied with our documentation requirements. We specifically state on our requirements that the General Secondary Education Certificate issued in English should be sent to WES directly by the Ministry of Education/Regional Governorate. [redacted] has only submitted photocopies of her high school documents along with translations. Please note that the requirements was not only supplied on the website, but was also posted on the applicants receipt and online status page. We agree that the call volume is high which is why we encourage all applicants to take full advantage of the online status pages. This page provides updates and full details concerning the applicant’s evaluation. In closing, [redacted]’s file will be on hold until we receive the required documents. I have supplied the My Account link below so the applicant can log into her online WES page. [redacted] Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

P.S.: I would just like to know how to go about having them directly sending it from the Ministry of Education/Regional Governorate please and thank you.