World Wrestling Entertainment, Inc.

Review: When I started my service with the WWE Network I set it up on the 3rd of each month to ensure my Disability check was in my account to cover the cost of their service, and for some strange reason on November and December the 1st the cost of the service was taken out of my account costing me a $35 overdraft fee each of these months. When I contacted WWE Network, they gave me the run around, played dumb by acting like they couldn't find my account, long holds, and its been over a week time you get this. I feel they owe me the $70 in overdraft fees( November and December) and an apology letter for their mistake. The Bank said its WWE who owes me the $70 overdraft fees back since they sent the payment to them. Plus They promise me a callback the same day and it never happens, and when you ask for a supervisor they try to distract me and that's not good customer service. I am a disabled person and they should be made to change my billing cycle back to the 3rd and stay there, and give me my $70 back due to their mistake.Desired Settlement: Refund me the $70 overdraft fees( November and December) and make sure I am bill on the 3rd as I was before this happened.

Business

Response:

Review: I ordered a live stream of a Pay Per View from WWE's Website. Approximately 3 minutes into the 4 hour live stream, the stream crashed. This is now over 18 hours later, and the site is still not fixed, and WWE has not addressed the issue with its customers aside from stating they do not issue refunds after an event has started. This is like being charged for food at a restaurant and either not receiving it, or receiving it two days after you order. I understand that technical issues happen, but some attempt should be made to remedy a situation like this.

Product_Or_Service: Wrestlemania 29 Pay Per View

Order_Number: XXXXXXXXX

Account_Number: [redacted].[redacted]@gmai

Desired Settlement: DesiredSettlementID: Refund

Either a refund or credit toward the next Pay Per View

Business

Response:

Business Response /* (1000, 5, 2013/04/11) */

The customer service department that handles WWE PPV's will be contacting and issuing refunds to the customer. I apologize for the inconvenience.

Review: I recently purchased a DVD set from Walmart and paid after taxes over $60. When I got it home and started watching the set I noticed that from the poor packaging most of my dvd's were scratched and had some glue substance on them. I called WalMart and they do not have any in stock and also nothing on the website. I also contacted WWE and have had no response. The issue is not with WalMart as they were just selling a WWE product. My issue is with the poor customer service WWE has given me. I am a collector of the WWE DVD/Blu-Ray sets and now I have a product I have spent good money on and the packaging of said product was in horrible condition. I would like to get this resolved or I will not but any more products from WWE. All I would like is to get the set replaced so I can enjoy what I purchased and not have to worry about the DVD's skipping from scratches and the glue on the DVD itself.Desired Settlement: I would like to have the set replaced. I still have the receipt from the day I purchased the set and all I want is to have this collection in good condition. I could understand if I bought this used but it was brand new. Not going to waste spending my money on another WWE product until this is resolved.

Business

Response:

Hello,

Sorry that you purchased DVD's that were scratched. If you would give me the name of the set that you purchased, I will do my best to replace them if they are available. Again, I apologize for the poor experience.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Jason Hunter

Review: No ServiceDesired Settlement: I sign up for the WWE Network service which cost me $9.99 plus taxes. I can not watch any videos online the site does not work at all it is a peace of crack and I want my money back.

Business

Response:

WWE is reaching out to the customer directly to resolve/understand the complaint. thank you.

Business

Response:

Customer was contacted yesterday and confirmed that the WWE Network is now working fine on his laptop, and customer is happy with the service.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Hakim Salahuddin

Review: I purchased the WWE Network services specifically for an older [redacted] that I use and carry around throughout the city. I did my research - checking the FAQs to see if my particular system was supported. At the time that I made the purchase (July 29th, 2014), the FAQs that is linked on the site did not detail system requirements. It simply stated that the WWE Network was compatible with [redacted] devices; [redacted]. What it did not list is specific system requirements nor did it have a link in this particular section to list which systems it supported. So I navigated to the buy option - which, mind you, only has terms and conditions which essentially says we will not refund you once you purchase our service and you are committed to six months with this service - to go ahead and subscribe. However, this was not the case. The videos did not work at all on my laptop because apparently, I have an ** that is not supported. I was only aware of this when I went to the technical support and via the option fields provided I did not see my ** listed. I went through a series of troubleshooting attempts with multiple WWE reps that basically suggested I upgrade my service to use theirs. (I have software on my laptop which I need and use that isn't supported with upgraded versions which is why I have chosen to keep it there). They asked me if I had any other devices that WWE Network was compatible with -- of course, I have a smartphone but I would prefer not to watch videos on such a small screen. Essentially, once they could not get me to upgrade it was basically too bad for you.This is horrible customer service--you cannot uphold your end of the bargain so why must I pay for service that is useless for me? Visibility for system requirements should be indicated ON THE DOWNLOAD PAGE like any other software. I should not have to mill through the FAQs for basic information, which makes me think this company is trying to scam people by hiding pertinent information.Desired Settlement: I would prefer a refund at this point; mostly because the crappy service and attitudes have left a bad taste in my mouth and I want to get rid of the service. However, if that is not possible, they should at least have the common decency to re-do their sign up pages for this service and list important information like gee IDK system requirements on the payment page like every other software/app known to man does.

Business

Response:

WWE Network Customer Service has reached out to the customer, and customer has decided to keep the network. Customer has provided feedback to WWE Network to put system requirements in an easily visible place for customers to find. This issue should now be closed.

Thank you.

WWE Network Customer Service

Review: I called to cancel services on Nov 21, 2014 after I was not able to use the services they were selling, even after they were trouble shooting so I told them I wanted to cancel my service. They told me I was not able to cancel until December. So I called December 9,2014, I had been told they had cancelled my subscription and I would no longer be charged. On Dec 26,2014 I had a charge in my bank account for 9.99, that I had not approved, and had demanded my services be discontinued since their services did not work as they had promised. Then on Dec 29,2014 I received an email from[redacted] saying they denied my refund.Desired Settlement: Have paid for services since Sept. 26,2014. Would like to be refunded from sept 26- Dec 26, 2014, Along with all the time I spent talking to Customer service and for my time on my phone bill, trying to fix the problem at first, then trying to cancel their product.

Business

Response:

We have refunded the $9.99 December charge to customer. This charge should not have taken place and we apologize this charge took place. No other charges will be refunded.

Sincerely,

[redacted] Customer Service

Consumer

Response:

Review:[redacted]

I am rejecting this response because: I would like all my money refunded, after being told multiple times my account had be deactivated, and still charged, and when calling back multiple times, this has taken much of my time and I would like a refund for all the minutes I used trying to accomplish anything other than being lied to. Sincerely,

Review: Like many, I had issues with WWE's WrestleMania 29 pay-per-view. I ordered it online, as I do not own a television, and have ordered many of their shows in the past without incident. And like many, my stream cut out after about two minutes of the show, and could not return until nearly 3.5 hours into the program, at which point the stream started over from the beginning. I emailed WWE, and got a stock email response asking about my operating system and informing me that the show was left up an extra 24 hours for all paying customers; this, after I saw multiple pictures online of people whose complaints had been acknowledged and had received a refund for the $60 charged for the show. I did not have time to watch a four-hour show after it was on; I specifically paid for it so that I would be able to watch it at its designated time. I sent eight more emails to WWE to follow up on my initial reply, with no response. This is the first year in many that I have missed the year's biggest show, because of a technical error admitted by the company, and yet I have heard no mention of a refund of any kind. Giving people the chance to watch an extremely long show during the first two days of the work week is hardly an appropriate level of compensation.

Product_Or_Service: WrestleMania 29 Online Stream

Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would just like the $60 I spent on WrestleMania 29 to be refunded in full so I might resume patronizing the company.

Business

Response:

Business Response /* (1000, 5, 2013/04/22) */

Customer will be contacted directly by company that hosts WWE PPV. WWE apologizes for the issues the customer encountered while watching WM29.

Consumer Response /* (2110, 7, 2013/04/25) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

My acceptance of this response is tangent upon actually receiving a reply of some kind from WWE. Four days later I have yet to see anything, but will wait.

Review: The day that WWE Network started up, I signed up for the free trial. Because of my internet connection, it wouldn't stream smoothly, so the next day, I cancelled it. I didn't think anything more of it. I have now been charged three times for this service. I have called numerous times to WWE Network number, for them to tell me that "yes, I see that you tried cancelling, we'll forward your information for review and you'll hear back within 7-10 business days). I called on April 7th, and it's now May 1st, and I hadn't heard back yet, so I called again today with the same result, AND to find out that my account was still active!!! If you, as customer service, can see that I tried cancelling my account the day after I signed up, why would you keep it active, and why haven't I got my refund yet?? I don't know if they can even see this, but if they could, they would see that I haven't even used the service since the first day.I have been a fan of the WWE for many years, and this is definitely leaving a bad taste in my mouth. What is so difficult about getting this cancelled and refunded?!?!Desired Settlement: I want a resolution to this issue as soon as possible. I want my account cancelled, and I want a refund for the months I've been charged, and I want confirmation that this has been completed.

Business

Response:

WWE Network agrees to honor this customer's request to cancel their network subscription and refund their payment. WWE Network Customer Service will reach out directly to customer to confirm cancellation. We apologize for any inconvenience caused to this customer.

Sincerely,

WWE Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10033668, and find that this resolution is satisfactory to me.

Sincerely,

Kevin Shaw

Review: My son ordered WWE [redacted] for me and my husband. On the same exact day I called and cancelled the service. The customer service rep said she would make a note on the account. The reason for cancelling the service is that you had to have a smart phone, smart tv or a computer with wireless network. I have none of these. The next month when I received my bank statement the WWE [redacted] had taken out $9.99 of my account. When I called them and ask them why were they taking out money when I could not get the service. They told me they had no account of the cancellation. I told them again to cancel it and refund my money. They once again said O.K. Well this is going on the 7th month of them taking money out of my account and I still am not getting any services. When I ask to speak to a supervisor I am told that someone will return my call within 12-24 hrs. Still no one has ever returned my call.Desired Settlement: I would like a total refund from April 2014 until October 2014. The total amount is $69.93.

Business

Response:

Customer has been contacted. The subscription has been cancelled and customer has been refunded for all funds. We apologize for any delays in cancelling the subscription.

Sincerely,

WWE [redacted] Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: We inquired about receiving W>W> entertainment and were told we could not receive it (which we didn't) due to telephone not being compatable with the W.W. Entertainment.

Next thing we received credit card bill with $9.99 charge and was told we had to keep it for 6 months, even though we are not getting the service.

Please cancel and refund $9.99Desired Settlement: See above

Business

Response:

WWE Network Customer Service/Technical Support has made attempt to contact customer but customer was not available. Team will make additional attempts to contact today to resolve the issue.

Thank you.

Review: WWE Network had a promotion for a year subscription with and a [redacted] which I purchased back in Dec\2014. I started calling the support line on 1/5 because I had not received my [redacted] yet and was told they would look into it and get back to me they never got back to me. Since then I called at least weekly and every time I was told they would get back to me. Until about 2-3 weeks ago when I was told they had shipped my [redacted] on\around 12/20 and they provided a tracking number, keep in mind this is 2.5 months after my initial call. I went to multiple post offices and was told the package was put in or near my mailbox in December. Given this was over 2 months ago they cannot do anything and if I had this information sooner they might have been able to help me. I called WWE again last night (3/3) to see what they were going to do and they suggested that I talk to the post office. I ask to be transferred to 2 supervisors and the last one told me that WWE shipped the [redacted] in December and tracked it to my mailbox and will not send me a replacement and that's it.Desired Settlement: I would like a [redacted] which I had already paid for in December. I have not received it.

Business

Response:

If customer has not received their [redacted] due to a lost shipment, we will mail them one. Customer should have the [redacted] by the end of next week. We apologize for the delay in getting back to the customer.Sincerely,WWE Network Customer Service

Review: I originally called because I was charged after canceling my subscription and was charged a nsf by my bankUpon calling I was directed to a csr named [redacted] who assured me that even though I was charged it's nothing they can do about either A refund or my nsfThis was after several attempts to call and waiting on hold for a total of 2hrs during calls before I actually got thru, I experienced horrible customer service from [redacted] including what sounded like he was reading a script cause he said the same thing over and over again!!Desired Settlement: All I would like is to be refunded the I was charged after my cancellation and maybe a better customer service experience and a policy change regarding refunds
Business
Response:
We have refunded the customer the $The customer cancelled the network on the same day that the charge was processedWe apologize that the network customer service was not helpful in resolving this situation immediately.Sincerely,WWE Network Customer Service
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
It still took weeks and although I am satisfied I finally got a refundI most clarify that it was not customer service that was rude and unhelpful, it was the billing department! They then revoked my service out of nowhere on May 17th which was again weeks after the situation, I just wanted them to be more courteous towards their customers! And one cs rep swore they did refund me and after I stated I have a email from them saying otherwise he changes his story and made my complaint priority which again was weeks after I couldn't get even a call back
Sincerely,

Review: Where do I begin? I wish I could select more than one options in the drop down menu for nature of complaint. I would first like to touch on lack of professionalism and customer service I experienced with the wwe network agents by phone. There was no drive or initiative to solve my issue in the slightest bit. My issue is, Last December 11, 2014 I purchased the network and click the option of the monthly subscription by mistake. I immediately called into customer to make the change to the yearly option. I was instructed I had to purchase it as a gift on the site. The agent waited on the phone while I did as instructed. She then informed me that she was not able to issue a refund for my original 9.99. Although not very pleased I asked the agent to simply apply my yearly membership to the next month after the original month I paid for ended. I was told it was done. Well low and behold a year later I go to turn on the network to watch the tlc ppv and my subscription had be canceled. When in fact I paid for 13 months and only received 12. Fast forward to Last night.

After waiting on hold for 15 mins the call was abruptly disconnected on first attempt. On the second attempt after waiting close to 10 minutes a woman named maline was the agent. She attempted to listen to my issue, I use the word attempt because she kept trying to interrupt me. After thinking that she understood my issue she begins to read from her script that is provided when u sub-contract ur call center to the [redacted] Trust me I know i've done it with my business. I don't appreciate being lied to and trick by a business just to make a dollar. This woman continued to lie and tell me I would not be charged, but I needed to update my billing info and click continue to and choose credit card or paypal. Why would I have to choose any type of payment option if my membership shouldn't be canceled to begin with. I then asked to speak to a supervisor which she immediately responded im sorry there is no one available to speak to. Immediately after stating that she continued to try and sucker me into paying for the network again telling me that "as I can see here sir your account is no longer active". I thought we already established that when I said I could not access my account. I continued to try and explain to her that I had purchased 13 months of service and only received 12. Her response was "ummmm yes" just click on billing info and update your credit card info and reactivate your membership. Totally ignoring the fact I haven't received what I paid for to begin with. I then stated ma'am I dont think you understand my problem. She then states give me a min while I look into your account further.

After being placed on hold for another 10 minutes she finally returned and stated " sir I can see ur account was cancelled on the 12th of january. So then I said ok finally ur acknowledging that I had multiple payments. Im aware that my original membership ended in January. That should tell you if I purchased a 12 month I should still have 1 month left on my account. she then states once again that my annual membership has ended on the 12th. I said ma'am how does that make any type of sense whatsoever. how and why would that make any sense. She said once again sir all u need to do is update ur billing info to reactivate your account. I replied since you cant help me or seem to understand my issue please transfer me to a supervisor. she then stated I do understand u dont have access to the network and you sound very excited to watch the match tonight. I replied "excuse me"? please transfer to someone that can help. Where are u located I asked. She replied the [redacted] Which clearly explains the language barrier. She then placed me on hold another 5 mins. when she returned she began to act like she couldn't hear me and the call was breaking up. I then finally realized after an hour long conversation that I wasnt going to get anywhere I said this is crazy and unethical. All im asking for is what I paid for and I cant even get that then your asking me to renew my subscription? She finally stated thats all she could do. I said ok thanks for nothing and hung up. I will let you know that I had to end up renewing because I didn't want to miss the ppv .Im contemplating ending my relationship which I dont want to do and make other arrangements to watch every month.

I have been a life-long fan of the wwe I have been to over a 100 events spent hundreds of dollars on ppvs ringside seats and merchandise. I love this product and never minded spending my hard earned money to watch or support, but I dont appreciate being treated like another statistic.Desired Settlement: Although all I truly want is to receive what I paid for, I honestly wouldn't mind the company going above and beyond to rectify the situation for my horrible customer service I received and inconvenience and maybe provide me with 2 ringside tickets to raw in my area. Wishful thinking I know.

Business

Response:

Review: I signed up on Saturday March 8th for a one week free trial I emailed and got two emails in return saying I could cancel my free subscription as long as my one week was over and gave me directions to do so. However the very next day I tried to call as there was no cancel link on their website per the directions and was told I never had a one week free trial and was subscribed. It was false and misleading. I only gave my credit cARD INFO to them as part of the free trial and was told that it would not be charged unless my one week was over. I noticed there was a charge about 6 hours after my initial sign up and I called and was told that don't worry as long as I cancel the money would be refunded they just wanted to be sure it was a valid form of payment. Subject WWE Contact Us Form - I want to cancel my one week free trial Dear Valued Customer, Thank you for sending your email, as we appreciate the time that you have taken to contact us.You can cancel your account on your own. Here are the instructions: Go toWWE.com and log in. Click on your name in the upper left-hand corner. Click on Billing Information on the left side of the screen. Click on the cancel link and confirm your cancellation on the next page. Please call us at ###-###-#### if you need further assistance.Thank you again for taking the time to write! Sincerely,WWE Network Support Question Reference # 140309-001526 here is a copy of a email they sent admitting I was in a free trial:Desired Settlement: refund my 9.99 dollars and do not charge me anymore I already opened a paypal case as well.I had to sit for 30 minutes with customer service placing me on hold. I would like a apology from WWE or I will never support their product again

Business

Response:

WWE is reaching out to fan to understand/resolve the complaint. Thank you.

Review: On April 6, 2014, we signed up for WWE Network under my wife's name. We immediately began having problems! NOTHING WORKED!! Everything we tried to watch kept buffering and NOT playing! After unsuccessfully trying to get it fixed for well over an hour, we requested our money back and our subscription canceled OVER and OVER. We talked to about 5 different people!! The last one finally said she would put in a request to have our money refunded and our subscription canceled, but we would have to call back Monday (4-7) to talk to the business office. She gave us reference #14[redacted]4 to give them when we called Monday. On Monday when my wife called, the guy she talked to admitted that there had been A LOT of the same issues and that out internet and computer was not the problem. He told her, however, that she would have to call back on Thursday when the boss was there. He gave her reference #14[redacted]6 and told her a refund and subscription cancellation shouldn't be a problem. on April 9th, I received an email from WWE Network stating our refund request had been denied. I did not respond due to what my wife had been told about getting a refund. My wife was unable to call Thursday due to an emergency, but she did call on Friday (4-11-14). The lady she talked to told her we could not get a refund and that our subscription was for 6 months so we could not cancel!! This is pure extortion!! We have a product that does NOT work! Any store or reputable company in this world would give a refund if you bought a product that does not work! I figured WWE being as big of a company as it is would not have a problem with this! We have watched WWE for YEARS, and I am not at all happy with them right now! If we do not get a refund AND our subscription canceled, we will stop supporting their product and I will make sure every one is aware of our experience!Desired Settlement: I want a refund of the $9.99 I spent as well as our subscription canceled!! I will not pay for a product that does NOT work!

Business

Response:

WWE will contact the fan directly to resolve their network issues. We apologize for any inconvenience faced while trying to watch the network. Thank you

Review: I ordered the wwe network on April 6th for a pay per view event being held that night. I was not able to access the website or view the event. I called the number listed on the website to troubleshoot live events. I was in hold for 45 minutes then was disconnected. I called back again to be told there. Was a 45 minute wait. I emailed them to let them know I was having trouble and that I wanted to cancel the subscription. All of this was done within an hour of signing up. On April 7th I called to cancel and requested a refunded. I was told that it would be done. On April 9th I called to confirm that my subscription was cancelled and I would be issued a refund. I was given a reference number and was once again told it would be done. I called again on April 14th to follow up and was told that my request to cancel and for a refund was denied. I would be responsible for the 6 month subscription. I requested to speak to a supervisor and was told that was not possible and they would only tell me the same thing. I demanded to be connected to the legal department and was put on hold. The agent came back on the line and said that he would submit this to headquarters and that I would be contacted within 24-48 hours and a refund would be issued. I have received nothing. This company is fraudulent, deceitful and are downright criminal thievesDesired Settlement: I would like my subscription cancelled and a refund issued

Business

Response:

WWE will reach out to customer directly to resolve. We apologize for any inconvenience.

Consumer

Response:

Review: 10014046

I am rejecting this response because: the WWE has done nothing but lie and mislead me on the 4 times that I have contacted them to resolve this issue. That they state that they will contact me directly to resolve this issue is a joke. On the final phone call with them, I was assured that I would receive a phone call within 24 hours and have still received nothing - no phone call, no e-mail, absolute no response. They are nothing but deceitful and fraudulent in the way they run their business.

Sincerely,

Michele Wynn

Business

Response:

Customer has been refunded their money and subscription was cancelled as

requested. WWE Network Customer Service did attempt to reach out

directly, but was unable to get in touch with the customer. An email

was sent to the customer on April 29th confirming refund and

cancellation.

Sincerely,

WWE Network Customer Service

Review: On April 6th I signed up for the WWE Network, with a 6 month subscription. I was unable to stream through my device ([redacted] like they advertise that you will be able too. I called several times trying to fix the issue. The third call from me was on the 6th @ 5:41. I talked to several people including [redacted] No-one was able to fix the streaming issue and I was told I would not be able to watch the event. I called back to cancel my subscription as they could not provide the service to me. I waited on hold for 1 hour and 6 min before being told I had to call back on Monday but was told since I could not use the service that I would not be charged and could cancel the service [redacted] On Monday I was told by Jake, he would file a special request and I would get an email confirmation in 7-10 days that my cancellation went through and again guaranteed that I would not be charged Ref # [redacted]. He also said that since I cancelled I would not be eligible to re-sign up for this offer, which I was OK with. I have been watching for my refund as I figured it would come any day and nothing so I called in and asked about my refund and this time was told that it would be put through again and this time given a different number Ref #[redacted] from [redacted] Then I get an email saying that it was denied and I am locked in for 6 months. I asked for it to be elevated and was told the only he could do was send it to corporate. Today I received similar email that denied. I called and spoke to Ed Ref #[redacted] and was told it was denied but he could transfer me to level 2, which wasn't an option yesterday. Spoke to Red at level 2 and was told it would be put back through for a account specialist to look at and wait 7-10 days to hear back. I am afraid I am going to get charged again for a service I have not been able to use and at this point do not even want anymore! I should not be locked in when they could not provide the service they promised!Desired Settlement: I would like the $10.54 that was taken from my account on 4/7 credited back and I would like it in writing that my account is closed.

Business

Response:

We will honor this customer's request to cancel the network and credit back their $10.54. WWE Network Customer Service will contact customer directly to confirm cancellation. We apologize for any inconvenience caused to this customer.

Sincerely,

WWE Network Customer Service

Review: I signed up for the advertised week free trial of the WWE network on March 1st. When looking at my bank statement I realized I was charged $10 to my account. I called the customer service number and was greeted by a woman who explained that this fee was just a hold on the account that would be charged if I did not cancel before the week trial was over. At that time I instructed the woman to cancel my account over the phone so that I would not be charged. She assured me it was now canceled. The next day I logged on the WWE network site to make sure that my accoutn was infact canceled, and that I no longer had access to the network. a few days after, while checking my bank account, I relaized I was still being charged by the WWE network and had not been refunded the $10 amount of the hold. On 3/10 I again called the customer service number and was told that there was no record of me ever signing up for a free trial nor was there a record of me calling and canceling my account on my origional phone call. The woman made no record of my phone call! This is the fault of the WWE network and not of myself. I wass told that a refund could not be processed and that I would be responsibvle for the $10 a month from now until September! A $60 toal for a product I do not want! It is the fault of the componay for the customer service reps not making notes of all phone calls. It is unacceptable that I was told they cannot process the refund and that I will be paying for the next 6 months!Desired Settlement: I expect a full reund of the $10 withdrawn from my paypal account as well as a stop to all future charges that I was informed will be billed to me for the next 6 months.

Business

Response:

WWE is reaching out to fan directly to understand/resolve the situation. Thank you.

Consumer

Response:

Review: 9963208

I am rejecting this response because: they have no made any sort of attempt to reach out and contact me. This is a lie that they want to talk directly since nobody has sent an e-mail or called my phone.

Sincerely,

Donald Sinibaldi

Business

Response:

Customer Service Team has tried on several occasions to contact the customer via phone. Customer was sent an email notifying them that their refund was processed back on April 28th.

Thank you.

Review: I signed up to try the free week trial of WWE Network before my last day I called the network customer service number and canceled my trial. While talking to the agent he stated my free trial would end the following day and I would receive my credit for the week. One month later I was charged again for a network I am not using and thought was canceling? I did receive a email stating the cancellation was processed. WWE is stating they will not cancel it now and I must pay for six months of service. However the agent I spoke to at cancellation stated I was all set and no future charges would happen.Desired Settlement: Refund of network charges, and cancellation of subscription.

Business

Response:

WWE has reached out to customer directly to resolve the situation. Thank you.

Consumer

Response:

Review: 9983807

I am rejecting this response because: They never called me to resolve.

Sincerely,

Shelby Davis

Business

Response:

Customer's account has been cancelled and refunded $9.99 as of April 1st 2014. The customer was informed the account is now inactive. This issue should be resolved.

Thank you.

Review: I purchased a month of wwe network with the one free week when they first came out in February. They took out the funds on 2/26/14. After that I was suppose to get a free week but they told me today I had to repay. I feel like it's false advertisement because I shouldn't be getting charged till next week since after I payed the 9.99 I got a free week. When I called I spoke with [redacted] an all he kept says is uh huh and that there was really nothing they can do.Desired Settlement: I will like an apology for false advertisement and a refund or a true free week

Business

Response:

WWE Network Customer Service has reached our directly to this customer to resolve. To our knowledge, this complaint is resolved and closed.

Sincerely.

WWE Network Customer Service

Consumer

Response:

Review: 9983880

I am rejecting this response because:

Sincerely,