World Wrestling Entertainment, Inc.

Review: I signed up for the WWE network back in the end of Feb. At that time it was a free week trial. When the actual subscription kicked in on March 4 I was charged the $9.99. Then again on March 5th I was charged another $9.99. I called to try and resolve this and was for all purposes told that they didnt care what my back statements say, there records show 1 charge and that it was only dollars and I should just suck it up and stop bhing. Now here in April I was again double charged and when I called today I was told "our records show only one charge" and because of this thy don not care what my bank records show and will not do anything to fix it. I look at this as theft and I want something legally done about it. I have read where I am not the only one this has happened to.Desired Settlement: I want the practice of double charging people to be stopped and some sort of legal action taken against the WWEI dont wnat to have to go through this every month with them.

Business

Response:

WWE will reach out directly to the fan to resolve this billing issue. Thank you.

Review: 31st. I noticed the other day that I had been charged for April May and June. As soon as I say this I called to cancel and told the rep who was [redacted] in the [redacted], that I canceled back on March 31st. She refused to give me a refund for the three months that I was charged for yet canceled the account. When I asked for a supervisor they refused to come to the phone. [redacted] also refused to give me her ID number when I advised her that I was filing a Revdex.com, [redacted] complaint.Desired Settlement: I would like a refund for the three months that I got charged. This is very unethical.

Business

Response:

Our Customer Service team only has record of speaking to customer as of June 5th. However, we do see there has been no media access since March 23rd. As the customer thought the account was cancelled and there has been no access, we will issue a refund for the 3 months of charges. We apologize for any inconvenience.Sincerely,WWE Network Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I ordered a item on wwe shop back in April and when I got home, no package it was stolen. I later called fed ex and they told me it would be 24 to 48 hours when they would call me back. no phone call, I then called wwe shop told them what happened and they tell me it would be 10 to 14 business days. I waited and called them on the 13th business day, they tell me again fed ex got the claim, so it will now be another 7 to 10 business days. I called again on may 8th, and they tell me again that fedex is disputing the claim. I then go to my bank and they credited me of the 494.98 back to my account. a month later the bank takes back there credit stating that wwe shop will refund me my money and that is why it was taken out. call wwe shop again, they say 3 to 5 business days, waited called them again, they now tell me oh we need a fax from your bank stating that the charge was release, so we can refund your money. I go back to my bank and ask them to send in that fax, that was July 5th 2013. I called wwe shop again while I was at my bank, they tell me since it was a holiday, the people who do this have a four day weekend. so again I waited to July 9th, to call and asked to speak to a supervisor. they again tell me u will get a call back within 24 to 48 business hrs. no phone call so I tried one last on July 19th wishing to speak to a supervisor no luck. I asked them do you always send out products that don't require a signature, they say we don't do that. I read over there terms and conditions and policy, and it says nothing about u are responsible if package is lost or stolen. I also called fed ex, and they say that the sender has the option of having a signature required or not.

Product_Or_Service: wwe title belt

Desired Settlement: DesiredSettlementID: Refund

I would like a total refund or I'm taking wweshop to a small claims court hearing

Business

Response:

Business Response /* (1000, 5, 2013/08/01) */

Customer's order was left at door by FedEx. A driver statement was taken by FedEx and driver confirmed package was left at door. Customer disputed charge with credit card company, and credit card company reversed customer charge back and agreed with WWE as all documentation concluded package was left at customer's home. However, in order to resolve, WWE is willing to replace the belt for the customer. The belt is currently on back order, so it may be 4 weeks before replacement is sent.

Review: My account was compromised, on WWE's end. I have no other issues on my end. My account was compromised and when I noticed it I tried fix it online. When I went to the password reset option it told me that my account didn't exist. I called them because I had no choice. I was still able to login on my [redacted] and I saw the new email was attached to my account. I explained what happened to the level one agents and they said I needed to speak to level 2. Once I reached level 2 they promptly said that my phone was breaking up, even though I could hear them fine. They hung up on me 3 times in one night. I called the next day and demanded a supervisor which they replied that it wouldn't help... I needed to speak to level 2 tech support. Which hung up on me. I called back. They did the same exact thing. I got to level 2 again and asked for his supervisor. He placed me on hold with music and magically the call ended. I called the corporate offices and left a message, no reply. I emailed the corporate office and again no reply. I have the email address that the account is now registered under, yet still no resolution. I have not received the service as promised since April.Desired Settlement: I would like someone in the corporate offices to contact me to resolve this. I would rather tell them about the horrible customer service experience that I have received so they can prevent it from happening to someone else. I love the brand but the customer service is terrible.

Business

Response:

This account is set up under a different email address (it has been the same email address since day 1 of subscription, no changes). We are able to find the account, but do notice there has been no access. We will contact the customer to give them the information needed to log in and refund them for the two months where they did not access the Network. This should resolve this issue.Sincerely, WWE Network Customer Service?

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I logged into my account today, which successfully logged in. It says I do not have an active subscription, which I paid. I did receive a call from WWE Network yesterday at a bad time, I was at work. I asked them to call back today and they asked what time. We agreed on 5 o'clock PM. No call was received. The issue is still not resolved and at this point, just process my refund and I'll do business somewhere else.

Sincerely,

Review: I was double charged by the wwe network and then in the process of trying to get this issue resolved which involved several phone calls, was eventually just hung up on. with no resolution of my problemDesired Settlement: I would like either my one hundred and nineteen dollars back in which they are holding or for my network to be reinstated by them and an apology for the rude behavior of the people who take care of there accounts not in the united states.

Business

Response:

This complaint has been resolved. This customer has beengranted a Gift Subscription which will cover June 04, 2015 until June 04, 2016.He was billed for his regular subscription on June 01, 2015 and this amount of $9.99 has been refunded. Sincerely,WWE Network Customer Service?

Review: I paid $9.99 for the WWE Network in order to watch the 2015 Royal Rumble on January 25th 2015. The very next day Monday January 26th 2015 WWE broadcast the entire Main event and Royal Rumble match for free on cable to everyone in the United States. I called WWE Network help on Thursday January 29th 2015 and they said they would not give me a full, or even partial refund at all. That WWE broadcast this due to the winter storm.

I explained to the customer service rep, that WWE could have chosen to broadcast any other Pay Per View or show, but they chose to broadcast the Royal Rumble Pay Per View which I, and over 700,000 WWE Network subscribers paid for.

WWE Also sent me an email today January 29th 2015, stating that any new subscribers to the WWE Network in February will receive the Pay Per View Fast Lane for free. This is outrageous behaviour for a company to do this, when customers have paid for their content. I'm not sure if it's breaking any laws, but it is completely unethical to do this.Desired Settlement: A full refund to myself for this unethical behaviour and bait and switch tactics. Also if possible, full refunds across the board for everyone they did this to, I.E. All WWE Network Subscribers.

Business

Response:

WWE Network has thousands of hours of programming including the WWE Pay-per-views. The Royal Rumble PPV was broadcast on Monday, January 25th due to severe winter weather in Connecticut. WWE Raw was scheduled for the [redacted] and the CT governor shut down all CT roads, the decision was made to cancel the WWE Monday Night Raw Live event and reschedule for a later date. As the time slot is expected to be filled on the USA Network, the decision was made to show the PPV from the prior evening. We apologize if the fan was not happy with this decision. Again, WWE Network has thousands of hours of content in addition to the monthly PPV's.

Review: March 4 - Go online to sign up for WWE Network free 7 day trial. Receive e-mail confirmation from WWE Network. Receive additional e-mail and sign into network on-lineMarch 5 - Bank account charged for $9.99 WWE Network with a transaction # of [redacted]March 30 - Son indicates unable to sign on to WWE Network. Said the problem has been going on since two weeks ago and had been trying to call on his own but had no success. Tried on three separate occasions and spent close to 20 to 30 minutes on each call. Next day I request new password via e-mail and signed on to network but unable to see any programmingApril 1 - Call ###-###-#### and speak to 2 individuals who inform me that charge was successfully reversed even though no money was placed back in my account and that I had cancelled the service but no cancellation e-mail was received by me. I was told that they were unable to help me since they could not see anything other than that and they gave me an escalation ticket number 1[redacted] and that someone would e-mail/call me back in less than 24 hours with a resolutionApril 2 - No call or message so I again call the ###-###-#### and speak to a total of three people on a call that lasts over 1 hour and end up speaking to a supervisor named [redacted] who while very nice is unable to provide any additional information and gives me another escalation ticket number 140402-003-342 and says she will get back to me within 24-48 hoursApril 4 - I access my account on-line and see a new pending charge of $9.99 for the WWE Network that is scheduled to be posted on 4/6/14. I ask the bank if it can be stopped but that will cost $25.00 so they say to let it go through and dispute it after it posts. I again call the ###-###-#### at 1:29 PM and speak to two individuals the second one a supervisor named mark who says We will not take any more of your money but all he can tell me is the same information about the refund being sent back and the account cancelled. April 7 - I went to the Office of State Representative mark Cohen and was assisted by Carmen Hughes who made a phones call to WWE network ###-###-#### and spoke to the operations one person in corporate but was told payment was reversed and no more would be taken out. I contacted Fed Choice FCU and was told that there were two charges that were placed on my account, one was reversed but the other was not April 8 - Accessed bank statement and pending charge for 9.99 was deducted from my balance after posting to my statement. I completed the online complaint form with the State Attorney generals office and will be contacted the Revdex.com and Fed Choice FCU to dispute the charges.Desired Settlement: Return of the two payments of 9.99 taken from my bank account an apology for their lack of effort in resolving this matter and some form of restitution for the hours I have spent on the phone and expense in trying to get it resolved.

Business

Response:

WWE will reach out to customer directly to resolve the billing issue. We apologize for any inconvenience the customer faced. Thank you.

Consumer

Response:

I am some what dismayed by the two sentence response from the business that provides no information as to a timeframe or how I will be contacted or by whom. I have an open compliant with the ** Attorney General's Office in the event this is just another attempt by the business to not respond as they have done a number of times in the past. Given the fact that I have 7 days to respond and only two choices, I guess I do not have a choice.

Review: I subscribed with [redacted] earlier this year (around January). I planned to withdraw my subscription before I was billed again, believing it would be the 29th of April. Previous payments reflected the 29th but before I could unsubscribe, I was billed for May. I called the network about refunding my money and was denied. I called again to further argue my case citing that I had removed the app from my phone and the quality of the product was not satisfactory. I went as far as to mention the unsuccessful phone calls to tech support to resolve the issue. Nothing changed. Now, it seems the company wants to ignore me altogether and as a result, I'm taking this particular course of action.Desired Settlement: Simply put, I want the $9.99 I was billed refunded to my account.

Business

Response:

The customer has been refunded their $9.99. The customer cancelled the network on the same day he cancelled. We apologize for the inconvenience. Sincerely,[redacted] Customer Service.

Review: I subscribed to the WWE Network on Saturday July 26 after reviewing their website: http://www.wwe.com/subscriptions/help/billingrefunds247online The website clearly stated that the WWE would refund any subscription within 2 business days if the customer has not watched more than 5 matches. After subscribing, I immediately explored the website and discovered most of the content I was looking for was already available on [redacted]. I am currently a [redacted] subscriber and did not want to pay for the same content twice. I called WWE customer service within a half hour of subscribing to the network and explained the situation to a supervisor. The supervisor told me that the site I saw was not supposed to be viewable to the public yet. He promised to investigate my case and call me back. I was given the case number [redacted]. I never received a call. On Thursday, July 31, I called back and spoke with another supervisor. I referenced the http://www.wwe.com/subscriptions/help/billingrefunds247online site again. The supervisor also told me that the site should not had been viewable and that it was removed to avoid confusion. She apologized for my confusion but said I was bound by the terms and conditions of the 6-month subscription and that it was impossible to cancel. She event went so far as to suggest that I give my subscription to a friend as a workaround. I am very disappointed by the company's deception and refusal to take responsibility for their own error.Desired Settlement: I would like my subscription canceled and a refund granted for the first month of membership.

Business

Response:

Cancellation and refund of the customer's WWE Network subscription is approved and has been processed. This issue should now be closed, and we apologize for any inconvenience caused to the customer.

Sincerely,

WWE Network Customer Service

Review: I tried to sign for the wwe network for a few months and I can't remember which month it was but it was suppose free and they starting to charge my debit card when they say free they shouldn't start charging peoples credit card or debitDesired Settlement: stop saying that wwe network is for free for certain a month and stop charging people a payment of $9.99 that is false advertisement wwe behalf when a certain month suppose to be free that means it is free what they are doing scamming people on out of their money

Business

Response:

The $9.99 free month is valid for New Subscribers only. Once a customer has been a subscriber (even if they have since cancelled their account) or has already taken advantage of a free month, they are no longer eligible. This is plainly stated in all advertising for Network Free Month. This customer has already taken advantage of a free month and is no longer eligible for future "Free Month" promotions.Sincerely,WWE Network Customer Service

Consumer

Response:

I never signed up for wwe network yet and they still charged me $9.99 for it

Review: I signed up for a free trial of the WWE Network. On my last day of service I was billed $9.99. I logged into my account a few times days after. I wanted to see if my account had been canceled. I called to talk with the WWE Network support help. They said because I logged back in I was automatically signed up for the 6 month subscription of $9.99 a month. The support help said they couldn't cancel and refund my money.Desired Settlement: $9.99

Business

Response:

WWE will contact customer directly to resolve their billing issue. We apologize for any inconvenience caused. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Ryan Smith-frechette

Review: I placed an order for the online streaming of WrestleMania 2013. The account under which the order was placed is: [email protected]; that's the account of my son. The cost was 85 NIS.Due to technical issues with WWE's servers (see enclosed response email of theirs below) the order was never fulfilled. WWE states that they made the content available for 48 hours, but that is unacceptable as I paid for a live version of the stream.My continuous requests for a full refund are being ignored.This is the response I received from WWE on the issue:"From: [email protected]: [email protected]: Thu, 11 Apr 2013 07:35:19 -0500Subject: WWE Customer Care - Ticket #29312Hello,Thank you for your inquiry.We experienced intermittent system issues during portions of the live WrestleMania XXIX PPV that affected some customers. These issues have been resolved, and we have extended the viewing window for the WrestleMania XXIX stream for an additional 48 hours to allow you to watch the event in its entirety. Please log out of the site and any application you were using when you experienced the error, and log back in to access your purchased content. If the issues presist, please reply with the following information so that this can be further escalated:-Specific issue description:- Approximate date & time issue first encountered:- Country you are located in: - Details of the computer/device that you were using when you encountered the issue - computer/device type (i.e. PC, Mac, iPhone, Xbox, etc...)- Operating system type & version (i.e. iOS 6.1, Windows 7- If using a PC or Mac, what web browser were you using? We apologize for this inconvenience. We are continuing to review each request and to respond with additional details as requested.Thank you for your continued support.Best regards,WWE Premium Support"All my responses with all the details are being ignored

Product_Or_Service: Live video stream

Order_Number: 108522478

Account_Number: [email protected]

Desired Settlement: DesiredSettlementID: Refund

I would expect to get a full refund due to an unprovided service

Business

Response:

Business Response /* (1000, 5, 2013/04/24) */

Customer will be contacted be the company the hosts the WWE PPV. Customer will receive a full refund for the cost of the PPV.

We apologize for the inconvenience.

Consumer Response /* (3000, 12, 2013/05/07) */

Refund received (only today).

thanks for your intervention!!!

Review: To Whom it may concern,

I [redacted] am a subscriber to the WWE NETWORK. I have been watch it for a few months and spoke to them several time on the phone about buffering issues. There customers services tells me 12 different stories and says it is my equipment. Their requirement to watch the network is operating system 1.33Ghz 128mb ram and 128 graphics and flash player 10.3 they require your internet speed to be 30mpbs and they require you to watch it threw the wwe app. I have a [redacted] laptop system x555la pocessor intel r core tm i5-5200 2.20ghz memory 6.00 gb system 64 bit operating system x64 base processor the flash player is 2.0. I also spoke to window 10 and thye told me they don't support wwe networtk cause it is a third party so, they created the wwe app. WWE has given me so many different stories to why it doesn't work. I have done everything to get this issue resolved and they keep saying it is my system. Windows ten said they will find the issue but, I have to paid 100.00 I am asking WWE to refund me the money when Windows ten finds the issue. I spoke with WWE and they refuse to paid the fee. They said they forwarded it to higher up and higher ups can't find the issue. The said windows ten did fix the issue with wwe. WWE says if the app acts up reinstall it.Desired Settlement: I am asking them to refund me 100.00 what I have to pay to have windows ten fix the issue. IF it cost more than 100.00 I will ask wwe to pay what it cost. When I spoke to windows ten they didn't seem to think it would cost more then 100.00 to resolve the issue.

Business

Response:

I apologize that you are having issues watching the network. Unfortunately, WWE Network cannot pay for any tech support to diagnose or fix issues with a device unable to see the network. Sincerely, WWE Network Customer Service

Consumer

Response:

Review: 11118118

I am rejecting this response because:

Sincerely,

[redacted]I am not sure where the confusing is coming from My device is not the issue watching the wwe network. My device is more than capable to watch the network. What is very frustrating is WWE tech support is always telling me something different every time I try to talk with them. I am able to watch the network and it buffers not as bad. I did speak with windows ten and they told me windows ten doesn't have a media player witch could be causing the issue. All WWE Network does it blame it on my device. Windows ten did offer to have someone long on to my computer and see it buffer and give the solution to the problem again they are saying it is the WWE Network doing it. What doesn't make sense is I did watch a video and had no issue then went back to watch another video and it has issue. WWE says "Watch it through the wwe app and the app is worse. WWE will say "Uninstall reinstall the app and you shouldn't have an issue. I don't know if WWE Tech support is qualified to really fix the issue. They should pay for windows to long in and see what the issue is and if it comes back it is my computer than I will not ask for the refund, But window ten did say "They don't have a media player 11 or 750k or higher to watch the network and they believe it is the network. I am not sure if windows ten doesn't have a media player install with windows ten how it is WWE fault. WWE should be aware of what windows has.

Review: I opened a case (Complaint ID#: XXXXXXXX) two months ago which a total refund was proposed to me. I've never received it and I tried to make a follow-up without success. I decided to file another complaint. Here was my initial complain which basically is the same than this one:"I purchased online the Royal Rumble (a ppv offered online) but wasn't been able to see it since my account with them doesn't work. I can log in but after I'm not able to go to my library (where you can see the ppv) or any other options of my account. I cannot even have access to my account informations.I tought that maybe by creating another account, I would solved my problem. At first, everything seemed to work fine. So I ordered the ppv with my new account, but then the problem came back. When I try to access my account informations or my library, it says: "Our apologies. This service is unavailable". It's been more than one week since I try to reach them by e-mail multiple times. But I have no answer from them.Product_Or_Service: Online PPV Event (Royal Rumble 2013) (2 purchases)Order_Number: XXXXXXXXX and XXXXXXXXX"

Desired Settlement: DesiredSettlementID: Refund

I would like a refund for both of my accounts and have my two accounts closed. If the problem with my accounts can be solved, then one of the account can be closed and the other left opened. I would still want the two refunds since I now know the results of the ppv.

Business

Response:

Business Response /* (1000, 5, 2013/04/11) */

The customer service department that handles WWE PPV's will be contacting and issuing refunds to the customer. I apologize for the inconvenience.

Review: I ordered the WWE network on 2/28/14 for the 7 day trial period, upon ordering I went on the [redacted] platform and tried to access the app. I could not get the issue resolved and went online to try and find some answers. I then read on an independent website that they were having issues with the [redacted] log in and that was not resolved for until 3 days later. So after that I only actually have a 4 day free trial not a full 7. Then at the end of my "7" 3/7/14 day trial I called to cancel like I was instructed via email. I then spoke with a women who at the end of the phone call assured me that my account was canceled and that my card would be credited back the pending debit. I was told that if the account was not credited within 2-3 days to call back, I did call on 3/12/14 and was told that the cancellation had not been processed and that it would be canceled after that call and would be sent to someone for review of the refund. I then received an email at 1A.M 3/15/14 to inform me that my refund was denied and I would be charged for the next 6 months per terms and conditions. I then called at 8:30am that morning and was told that there was nothing they could do except offer me a waived fee of one month. I just don't understand how you offer a product 7 day free trial, doesn't work but 4 of those and then when someone calls to cancel and is assured that all is well and they called in enough time , they are still charged for the next 6 months just doesn't make sense to me. Thank you.Desired Settlement: I would just like to end the subscription and not pay for the next 6 months, and I would like to be refunded my first subscription payment since I feel like I was mislead by the customer service representative.

Business

Response:

WWE Network has reached out to customer directly to resolve this complaint. To our knowledge, this complaint is now resolved.

Sincerely,

WWE Network Customer Service.

Review: order product and now wweshop wont send me a refund

I ordered a product back in April of 2013, the package was delivered but stolen while I was at work.I called wweshop, they tell me we can file a claim with the driver from [redacted], it will be 10 to 14 business days. I call back on the 12th business day, again they tell me its going to be another 7 to 10 more business days. I wait and call them a third time, they now tell me that [redacted] is disputing the claim. I then went to my bank, and they did a claim with them as well. My bank credited me of 494.98 dollars back to my account. About a month later the bank took back the credit, because they were told by wwe shop they would refund my money back to my account. I call wwe shop a forth time, they tell me it will be 3 to 5 business days. I again wait and still no refund, I call again for a fifth time, they tell me, we need a fax from your bank,stating that the charge was released, so we can refund you. Why didn't they tell me this before. Around the beginning of August I filed a complaint through the Revdex.com. I got a email 2 weeks later, that wwe shop told Revdex.com that they will resend another package. I called wwe shop on Thursday August 29th, asking to speak to a wwe supervisor, they tell me that they credited my account back on June 4th of this year. I looked at my Bank accounts from June, and I didn't see any credit back to my account. I called again on Friday August 30th, and finally got a hold of a wwe supervisor. I also read their terms and conditions, and policy's, and I didn't see anything that states You are responsible for lost or stolen packages. I want to get this resolved,if not I will file a small claims against wwe shopDesired Settlement: either a total refund back into my account or a gift card worth 494.98 dollars.

Business

Response:

WWEShop will issue a one time use coupon code for $500. Please note the following, coupon code must be used in one visit, and order must be over $500 or the code will not work. WWEShop is issuing this coupon code, although package was delivered to customer we understand his frustration in it being stolen.

Review: On February 24th, 2014 World Wrestling Entertainment launched the WWE Network, which is an online streaming service for video. The fees for this service are $9.99 a month and they offered a free one week trial. I signed up for this free trial on February 24th using my [redacted] account. WWE Network placed a hold for $9.99 on my account on the same date. I decided to keep the service and was billed $9.99 on March 3rd. The money that WWE Network placed a hold for ($9.99 on 2/24/14) was not the money they took out of my account; they re-billed me instead and left that money on hold. I had a bank account on my [redacted] and it was billed because the money I had left in the account for WWE Network was still on hold. My bank charged me a Non Sufficient Funds charge of $30. So basically, due to WWE Networks mismanagement of billing, as outlined in their terms and conditions, I was charged a total of $59.98 for one month of WWE Network service.Desired Settlement: I want to keep my WWE Network service, however, for a resolution, there are only two options.1- WWE Network refunds the money for the hold of $9.99 and my $30 NSF bank fee, which occurred due to their billing issues. My subscription continues, with my next bill being due on April 3rd, 2014.2- WWE Credits my account the $39.99 for my losses due to their billing and my next payment is due August 3rd, 2014.

Business

Response:

WWE is reaching out to fan directly to understand/resolve the complaint. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Due to WWE Network my account has $60.00 in Non-Sufficient Funds fees. My account would not have had these charges if the WWE Network billing worked properly. No attempt has been made to repair this issue. The only issue repaired was the $9.99 hold on my [redacted] was released.

Sincerely,

Business

Response:

WWE Network Customer Service has reached out directly to customer to resolve this complaint. To our knowledge, this complaint is now resolved and closed.

Sincerely,

WWE Network Customer Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because this problem was NOT directly resolved with me. WWE has been avoiding my attempts to speak with them regarding this manner; there's still the $60 in Non-Sufficient Funds Fees that has yet to be addressed. Throwing two free tickets to a live event at me DOES NOT resolve this issue; the issue still has not been addressed. WWE keeps giving the Revdex.com the same response to delay the complaint, thinking I will just give up on the process; which I will not do.

Sincerely,

Review: Earlier this evening I received a $25 gift card redemption code as part of a referral program with the WWE Network. However, when I tried to apply the code to a purchase on WWE Shop, an error message saying "insufficient funds" was the result. Furthermore, when checking the balance for said referral code, the result came up with "No Card Found." This code came right from the WWE Network website, and when speaking with the WWE Shop on the phone, I was told to call WWE Network technical support. But when I spoke with technical support, they wanted me to call WWE Shop, which I told them I already spoke with. After going through steps that I already went through, the rep told me to make a purchase that was worth more than $25, giving me the impression that they are trying to make me pay more money than I plan to. But as a test I did try that out, only to still have the same "insufficient funds" error messages.As a result I was told that I would be passed on to Corporate where they would get back to me in 7-10 business days. I asked immediately to speak with a supervisor, and was placed on permanent hold until I hung up 15 minutes later.A supervisor did call me back but told me that I would still have to wait 7-10 business days to get my situation resolved. I told them that I am very unhappy with the result and insist on an immediate turnaround.Desired Settlement: I do not feel that I should be waiting 7-10 business days for this situation to be resolved, and am under the impression that this referral program is nothing more than a scam. I want to get this $25 gift card added to my WWE Shop account, and I feel I should get a free month of WWE Network for my troubles.

Business

Response:

In error was made in one of the promotional gift card emails that went out to "refer a friend" recipients on Monday, May 12th. An email correcting the error was sent out on Tuesday, May 13th. We will contact customer directly to confirm they received the updated email with the correct promotional gift card number. We apologize for any inconvenience caused.

Sincerely.

WWE Network Customer Service

Review: Chose a Free trial to WWE Network, they ended up charging me a subscription fee and took the money out of my bank right after I signed up for a free trial, when all I wanted was the 1 week free trial. This is fraud! I never gave permission for them to start a subscription, I clicked FREE TRIAL, no where did it state they would be charging me $9.99 for a subscription, I've been on the phone with them for about two hours now, and am getting no where.Desired Settlement: I want $100.00 for all the trouble they have caused.

Business

Response:

WWE will reach out to fan directly to resolve their network billing issue. We apologize for any inconvenience.

Thank you.

This past Sunday I logged on to my ps4 to watch and take part of WWE TLC. The televised program would glitch, freeze, and then the screen would black out and go back to the main menu, I would have to go back to the TLC PPV and attempt to watch it over and over to have the same issues described happen. After the 4th time I called wwe network in attempting to have an explanation and help with these issues. I was placed on hold for 8 to 12 minutes after explaining the issue, the wwe tech were trying to blame my network connection but I debunked the issue by playing another program on wwe network without the issues happening. The tech then said that there was nothing they were willing to do to compensate me for the loss of ability to watch TLC, I asked for a free month for next month being willing to continue service and being a loyal customer. I was disrespected by the tech by being hung up on multiple times and every time I called throughout this week to resolve this issue, since then, it is as if they have a note to hang up on me to not give me proper assistance. I demand to be given satisfaction, I want to get something for the constant disregard for being a loyal customer, a free month of service, merchandise or something to be shown that we fans and customers are appreciated for more than our buck. I would also like to be contacted by wwe managment to be given a sincere apology for their constant disrespect.