World Wrestling Entertainment, Inc.

Review: Where do I begin? I wish I could select more than one options in the drop down menu for nature of complaint. I would first like to touch on lack of professionalism and customer service I experienced with the wwe network agents by phone. There was no drive or initiative to solve my issue in the slightest bit. My issue is, Last December 11, 2014 I purchased the network and click the option of the monthly subscription by mistake. I immediately called into customer to make the change to the yearly option. I was instructed I had to purchase it as a gift on the site. The agent waited on the phone while I did as instructed. She then informed me that she was not able to issue a refund for my original 9.99. Although not very pleased I asked the agent to simply apply my yearly membership to the next month after the original month I paid for ended. I was told it was done. Well low and behold a year later I go to turn on the network to watch the tlc ppv and my subscription had be canceled. When in fact I paid for 13 months and only received 12. Fast forward to Last night.

After waiting on hold for 15 mins the call was abruptly disconnected on first attempt. On the second attempt after waiting close to 10 minutes a woman named maline was the agent. She attempted to listen to my issue, I use the word attempt because she kept trying to interrupt me. After thinking that she understood my issue she begins to read from her script that is provided when u sub-contract ur call center to the [redacted] Trust me I know i've done it with my business. I don't appreciate being lied to and trick by a business just to make a dollar. This woman continued to lie and tell me I would not be charged, but I needed to update my billing info and click continue to and choose credit card or paypal. Why would I have to choose any type of payment option if my membership shouldn't be canceled to begin with. I then asked to speak to a supervisor which she immediately responded im sorry there is no one available to speak to. Immediately after stating that she continued to try and sucker me into paying for the network again telling me that "as I can see here sir your account is no longer active". I thought we already established that when I said I could not access my account. I continued to try and explain to her that I had purchased 13 months of service and only received 12. Her response was "ummmm yes" just click on billing info and update your credit card info and reactivate your membership. Totally ignoring the fact I haven't received what I paid for to begin with. I then stated ma'am I dont think you understand my problem. She then states give me a min while I look into your account further.

After being placed on hold for another 10 minutes she finally returned and stated " sir I can see ur account was cancelled on the 12th of january. So then I said ok finally ur acknowledging that I had multiple payments. Im aware that my original membership ended in January. That should tell you if I purchased a 12 month I should still have 1 month left on my account. she then states once again that my annual membership has ended on the 12th. I said ma'am how does that make any type of sense whatsoever. how and why would that make any sense. She said once again sir all u need to do is update ur billing info to reactivate your account. I replied since you cant help me or seem to understand my issue please transfer me to a supervisor. she then stated I do understand u dont have access to the network and you sound very excited to watch the match tonight. I replied "excuse me"? please transfer to someone that can help. Where are u located I asked. She replied the [redacted] Which clearly explains the language barrier. She then placed me on hold another 5 mins. when she returned she began to act like she couldn't hear me and the call was breaking up. I then finally realized after an hour long conversation that I wasnt going to get anywhere I said this is crazy and unethical. All im asking for is what I paid for and I cant even get that then your asking me to renew my subscription? She finally stated thats all she could do. I said ok thanks for nothing and hung up. I will let you know that I had to end up renewing because I didn't want to miss the ppv .Im contemplating ending my relationship which I dont want to do and make other arrangements to watch every month.

I have been a life-long fan of the wwe I have been to over a 100 events spent hundreds of dollars on ppvs ringside seats and merchandise. I love this product and never minded spending my hard earned money to watch or support, but I dont appreciate being treated like another statistic.Desired Settlement: Although all I truly want is to receive what I paid for, I honestly wouldn't mind the company going above and beyond to rectify the situation for my horrible customer service I received and inconvenience and maybe provide me with 2 ringside tickets to raw in my area. Wishful thinking I know.

Business

Response:

Review: I originally called because I was charged after canceling my subscription and was charged a nsf by my bankUpon calling I was directed to a csr named [redacted] who assured me that even though I was charged it's nothing they can do about either A refund or my nsfThis was after several attempts to call and waiting on hold for a total of 2hrs during calls before I actually got thru, I experienced horrible customer service from [redacted] including what sounded like he was reading a script cause he said the same thing over and over again!!Desired Settlement: All I would like is to be refunded the I was charged after my cancellation and maybe a better customer service experience and a policy change regarding refunds
Business
Response:
We have refunded the customer the $The customer cancelled the network on the same day that the charge was processedWe apologize that the network customer service was not helpful in resolving this situation immediately.Sincerely,WWE Network Customer Service
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
It still took weeks and although I am satisfied I finally got a refundI most clarify that it was not customer service that was rude and unhelpful, it was the billing department! They then revoked my service out of nowhere on May 17th which was again weeks after the situation, I just wanted them to be more courteous towards their customers! And one cs rep swore they did refund me and after I stated I have a email from them saying otherwise he changes his story and made my complaint priority which again was weeks after I couldn't get even a call back
Sincerely,

Review: I have been paying wwe for 3 months without receiving service. The agreement was to pay for 6 months per month and receive pay per view and other services. The first week was the only time I could log into my account(that was the trial period)I have sent emails each month informiong them that I was not receiving service. When I attempt to acess any features I'm directed to the screen to purchase a subscription. I would like to be refunded my $9.99 per month or have wwe correct the problem and credit me the time I could not use the service(which is 3 months at the present time)Desired Settlement: refund or fix the problem so that I will receive services and credit my account for 3 months which I could not use the product

Business

Response:

Customer was contacted by WWE Network Technical Support and they tried to rectify the problem. It was determined that the customer is unable to properly watch the network. The customer's account has been cancelled and WWE will refund the customer's 3 month of payment. We apologize for any inconvenience caused.

Sincerely,

WWE Network Customer Service

Review: We were planning on purchasing tickets to an upcoming WWE event. One of the purchase options WWE offers is a VIP package and a VIP Experience package, where you get to meet WWE superstars prior to the event, you get a keepsake chair, and some other extras. However, the description on the website is a little vague about the VIP options, and currently only six superstars are listed as being at the event, and with tickets costing ~ $1,000 each, I would hope one would expect to see more than six superstars. So I requested information through the WWE website, where you can ask a question and put in your email address to get a response. I have done this three times and have not heard any response. The tickets were scheduled to go on sale today (Saturday, November 9th) and I was hoping to hear something before ticket sales started. So earlier this week I also called and left a message with three different WWE customer relations representatives, and I still have not heard back. If WWE is going to sell products with such a high value, then they should offer customer service that will respond to inquiries in a timely manner.Desired Settlement: Since ticket sales have already started and I am STILL waiting to hear back, an answer ASAP would be great...along with the BEST available seats since we missed our chance to get those because we were waiting to hear back from customer service.

Business

Response:

I apologize for the delay in the response. WWE Meet and greet tickets are priced per market and the talent available. A $1000 ticket could include a six talent meet and greet. These tickets do sell quickly as only a limited number of tickets are available for each event. If customer has bought tickets, WWEShop would like to send a $50 gift card to WWEShop.

Review: I ordered the 30 day free trial and at the end of the 30 days I cancelled, but they charged me on the same day I cancelled, when I confirmed my cancellation, by phone, I was told they don't refund monies, but they may give me a partial refund.Desired Settlement: Full refund

Consumer

Response:

This complaint has been settled, please close, they refunded my full amount. Thank you.

you know you say the wwe network is free for november [redacted] you tryed to charge me 9.99 for november

Review: I signed up for the WWE Network Yesterday at around 9:45 pm Eastern time in hopes of being able to watch last nights episode of Monday night Raw, Well I was having issues signing up so I called customer service to get help, the rep (didnt catch name) proceeded to walk me through setting up my account. I did step by step what he told me to do, Not knowing he wasnt setting up correctly. I was supposed to have a 7 day free trial but he set me up with a 6 month agreement package. SO once I found out that I couldnt watch my episodes I requested to cancel and now they will not let me due to the 6 month agreement even though the rep was the one who told me wrong.Desired Settlement: All I want is my subscription canceled so I can go about my life. I dont feel like I should be the one to pay when the rep (I think knowingly) set me up without the 7 day trial.

Business

Response:

WWE Network has agreed to honor this customer's request to cancel their network. WWE Network Customer Service will reach out to customer directly to confirm cancellation. We apologize for any inconvenience caused to customer.

Sincerely,

WWE Network Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

As long as they do reach out to me and honor the refund.

Sincerely,

Review: WWE Network offers online access to WWE. I pay $9.99 a month for this service. I don't use the service as often as I like because half the time it does not work. The screen freezes, or it says service unavailable try again later. When it works my family and I enjoy the service quite often, but we are also honestly tired of paying for a service that does not work more than half the time we try!! I contacted the company several times, most recently I spoke with someone named [redacted]. I explained my problem to here, after answering a few questions for her she said everything looks fine, I shouldn't be having any problems. She also said maybe too many people are online trying to access the network at one time? When I asked for a discount or a few free months she said no, against company policy. Bottom line is when I pay for a service I expect it to work!! im tired of paying for a service that doesn't work!!Desired Settlement: I have been a customer from the beginning. so I would think they would want to keep there customers. I think a few free months or a refund and fix the problem would help.

Business

Response:

WWE Network has been running without any issues. We apologize if this customer has encountered some freezing, but we do not see this issue. Unfortunately, I am unable to provide free months or a refund for the service. WWE Network is a monthly subscription service, so the customer is free to cancel at any time.Sincerely,WWE Network Customer Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

if I am paying for a service I expect it to work and if it doesn't I should be eligible for a refund.

Sincerely,

Review: my grandson subscripted to this product without my permission and I called and told them this and they still wont cancel my subscription and says I got to pay for 6 monthsDesired Settlement: just cancel the 6 month subscription to there network....

Business

Response:

The customer's account will be cancelled and refunded for any charges.

Sincerely,

WWE Network Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: WWE failed to provide proper notice of a billing issue and left me with no access to my personal information so that updates could be made.Desired Settlement: Refund of initial payments and or credit toward services.

Business

Response:

WWE Network Support will contact customer to set up account per customer's request for three month remaining on original contract. Customer will be contacted in the next 24 hours. We apologize for any inconvenience caused.

Sincerely,

WWE Network Customer Service

Consumer

Response:

Review: [redacted]

I am rejecting this response because: although a representative contacted us and proposed a 3 month term instead of an additional 6mos., he has not yet sent written confirmation (via email) as we discussed. He said notice would be sent within 24hrs and it has not. I am leery to sign up again without written confirmation that an exception will be made regarding the length of the term. I do not want to incur penalties and will not accept the offer until written confirmation has been received. In addition, the rep for the WWE Network did state that this company has no ability to allow customers access to their personal account once suspended/revoked. An much larger issue that needs to be addressed.

Sincerely,

Business

Response:

WWE Network Customer Service sent written confirmation to the customer on July 20th. Customer confirms that written confirmation was received and that they are satisfied with the outcome. This should close this issue.

Sincerely.

WWE Network Customer Service

Review: Time and again I have ordered PPVs to watch online from the WWE. Almost every time they have been fault, lagged, or simply refused to start. The previous incident was thei[redacted] event, which was not watchable as it constantly stopped working, as well as their website continually logging me out of my profile, automatically stopping the video when it would finally start working. Their resolution to this was to offer me their shoddy digital PPV for view on extended watch, even though it was still not watchable. They charge a hefty price for their PPVs and this is unacceptable quality and service for the amount paid. Tonight was the last straw, as the service as somewhat better, not stopping and the website not logging me out. However, once again, the video stopped right before the end of the event, depriving me of the experience I purchased. This continuous bad treatment of paying customers by a company of this magnitude is wholly unwarranted and they need to be confronted by an organization with some clout instead of customers they can brush off and ignore.Desired Settlement: I would like a refund of the purchase price of the PPV in question. I no longer desire to have anything to do with this company nor do I wish for their almost assured offer of an extended watching period.

Business

Response:

Customer will be contacted directly by department handling PPV issues. We apologize for any issues this customer has faced while watching WWE PPV's.

Review: I ordered a $10.69 Special Edition magazine via WWE Shop on October 7 2015 and was told it would take a week. I was appalled when after ordering I got no invoice so I had to call and ask for my [redacted] information. On October 10th the company sent my package to the wrong address purposefully and then tried to get my local post office in trouble by getting them to attempt to return the package. The company completely screwed up my order and the customer service Representative s didn't wish to take any responsibilityDesired Settlement: I want a letter of handwritten apology from both WWE Shop and WWE that fully takes responsibility for their mistakes.

Business

Response:

We are sorry that the customer's order was not shipped to the correct address. I can assure that this was not dine purposefully. All of our systems are computerized, and there is no manual intervention on address labels.I will send a $25 coupon code directly to the customer's email address for their inconvenience with their order.Sincerely,WWEShop Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I subscribed to the WWE Network(A pay per month streaming video channel) at the beginning of April 2014. This subscription included being able to watch all "pay per view" events shown within the 6 month obligation. The night of this years"[redacted]", the superbowl of wrestling, I was able to log in and view other videos before the show went on([redacted] videos)but couldn't view the pre-show event or the 1st 40-45 minutes of the main show"[redacted]". I eventually was able to view "[redacted]" and viewed the last 2/3rds of [redacted]. I spent over 1hr 30 minutes on the phone that night 04/06/14 with WWE tech support and they were hard to hear and difficult to understand(heavy accents/bad over seas connections). I was disconnected from them 6-8 times. When I called back, I had to repeat my entire story to them, starting from square one. The tech support people didn't really sound like they knew what they were doing. Eventualy someone told me that the device I was using was "NOT supported". I was using my wireless Samsung DVD player to view their video channel. I was able to view other videos with this device but had the problem viewing [redacted]. So, in my opinion, my device was working fine. I contacted WWE support AGAIN on April 8th, 2014 and REPEATED my complaint only to be told the same thing. I told them I an thinking about cancelling my subscrition unless they can compensate a "loyal customer"that spends a lot of money of WWE show tickets,T-shirts and other misc items for a family of 4. They didn't make me and offer to compensate me for this problem and having to deal with incompetent customer service people (in other countries but that's a topic for another time). I suggested that they extend my 6 month aggreement 1-2 months $9.99 per month without any additional cost but I was told that my request was disapproved on either 04-22/23 2014 via phone call. UNREASONABLEI am the target audience that like their product and they treat me like i'm not a valued customer. UNREASONABLEDesired Settlement: My original request was VERY reasonable. This service is brand new. I'm still asking for a 1-2 month extention ($10-20) to my 6 month committment to their WWE Network online video streaming service. I understand techinical glitches happen but not to make any offer to help a loyal customer and KEEP that customer loyal is not "BEST FOR BUSINESS". That's one of the current lines CEO Triple H (a character/athlete in their shows) uses during Monday night RAW and Friday night Smackdown.

Business

Response:

WWE will reach out directly to fan to resolve. WWE apologizes for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I ordered Wrestlemania 29 on Pay Per View for $59.99It didn't work. There is no number to call. I emailed several times and no response. Their website kept apologizing but stated no refunds.That is wrong. They did not live up to the agreement.I had a house full of young children wanting to watch and didn't even see one minute.

Product_Or_Service: Wrestlemania Pay Per View

Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Full refund.

Business

Response:

Business Response /* (1000, 5, 2013/04/11) */

The customer service department that handles WWE PPV's will be contacting and issuing refunds to the customer. I apologize for the inconvenience.

Review: They offer a free week of the WWE network, and charged me for it as soon as I completed my sign upDesired Settlement: I want my 9.99 back

Business

Response:

WWE will contact customer directly regarding their WWE Network billing issue. We apologize for any inconvenience. Thank you.

Review: Ordered wrestling wrist bands, hoodie and dvd from wwe. Didn't recievethe products. Called them, then they said I have to deal with fedex, called fedex, they said the sender ask them to leaveat the front door, so they did that. So its the responsibiltyof the sender. Called their corporate office and spoke to themthe lady I spoke to she assured that she will replace or refundthe products and also for inconvenience they will send freefree tickets for the show.After that I didn't heard from herand iam leaving message after messages, no respond from them.This was a 10th birthday gift for my son. Ordered it 2012 nov.Order no XXXXXXXXX, cr XXXXXX. Their cr isXXXXXXXXXXX. And the lady in the corporate office number is XXXXXXXXXX.Don't know her name. I ordered the products online. Thank you.

Product_Or_Service: wwe wrestling products

Order_Number: XXXXXXXX

Account_Number: XXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

At this point I want my money back either from fedex or from wwe.

Business

Response:

Business Response /* (-10, 6, 2013/07/30) */

WWEShop delivers all orders via FedEx or FedEx Smartpost service. Unfortunately, when packages are left at the door, and customer does not receive, a claim must be filed with FedEx. WWEShop customer service is happy to help customer file this claim. In most circumstances, WWEShop is also willing to reship the order. Unfortunately, WWEShop is unable to offer free event tickets for customers experiencing a delivery issue with their order. The number listed is the main number, and receptionist does not offer free event tickets. In order to help customer, WWEShop will send a coupon code worth $100 so that customer can order something for his son.

thank you.

Review: Signed up for the 1 week free trial and they charged me 9.99.. So I went and browsed and did not like the network called to cancel it and guess what... They are saying that I made a 6 Month commitment when I did not... I called three times to cancel it and they refused and told me that I would have to pay $10 a month and that I did not sign up for the trial.. They then tried to tell me that I signed up on my mobile device when in fact I signed up on my computer... They were so rude and barely spoke a lick of English... I there never was a free trial this is just an entrapment scam...Desired Settlement: I want them to admit they screwed up and give me my $10.66 back now!!!!

Business

Response:

WWE is reaching out to fan directly to understand/resolve the issue. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

John Warner

Review: I ordered the WWE network to use on my [redacted] 360 to watch PPV. Since I ordered it I have not been able to watch it. It buffers, logs me out, skips forward. I called them twice last night and they made it sound like it was my fault, saying it was my internet, my [redacted] was outdated. I ran all the tests on internet and it came up 100%. I uninstalled the wwe network and reinstalled it. the pvv started at 4 p.m and with all the trouble I had I didnt get done until midnight because the network wasnt cooperating by buffering and logouts. One tech even sent me into the clock. what the clock has to do with it I have no idea. I called them again this morning and they are uncooperative, rude, I asked to speak to a supervisor and I got told I couldnt speak to one. I asked for my money back and was told they give no refunds what so ever. This is not good business. They are always saying best for business well this is not best for business.. I cancelled my subcription because I am tired of dealing with it. I would rather pay the 60.00 and have no problems.Desired Settlement: I want them to respect the customers and refund my money that I paid for something that I could not watch or enjoy.

Business

Response:

Hello,The customer has been contacted and refunded. Customer was satisfied with the outcome.Sincerely,WWE Network Customer Service

Review: I subscribed to a six month contract with the WWE [redacted] and now there advertising cancel anytime but my request was denied can you resolve this , thank you. [redacted]Desired Settlement: Resolve issue

Business

Response:

When customer subscribed to the network, they agreed to a 6 month commitment. Beginning in December, WWE [redacted] is now allowing those customers to cancel their subscription and not honor their 6 month commitment. If customer has not been notified, he will be notified shortly of his ability to cancel his 6 month subscription and he will have the ability to subscribe to the network on a month to month basis.

Sincerely,

WWE [redacted]

Review: I signed up for a "free week trial" of the WWE Network. The information that I knowingly agreed to was for a week of service. That is all. Somewhere in the clause of this "week free trial" was information that I MUST cancel my week membership by the end of the "trial week" or I would be contractually signed up for 6 months of service at $10 a month. I did not see this information displayed anywhere in the agreement that I agreed to. I was on the phone with WWE Network customer service for over an hour to just simply cancel my contract and not charge me any more money. I was not and am not asking for money back, I simply want to cancel. They denied me this cancellation and are charging me $10 a month for the next 4 months, even though I will not watch any WWE Network programming. I would love to cancel this contract and wash my hands of the issue. It is a very sneaky business practice and I am ashamed that I even signed up for the "free week trial".Desired Settlement: I would just like to have an immediate cancellation of my subscription to the WWE Network. I am not asking for any money back, I just do not want the service any longer and I do not want to pay for any more service (I never wanted to in the first place). I would just like to dissolve any relationship with the WWE and the WWE Network.

Business

Response:

The customer's account will be cancelled, but we are unable to refund for any charges as we do show customer accessed the network on numerous dates:

3/15/2014