World Wrestling Entertainment, Inc.

Review: I purchased the WWE Network from the World Wrestling Entertainment,Inc. on Friday, May 2nd. Once I noticed that they charged my credit card I tried to use their service. It would not function. I am a computer technician with 31 years experience so I think I know how they work. The streaming video would not function at all. When I called their tech support line at ###-###-####, I got information that I told the individual that I had already done. After about a half hour the person came back and said that after he had talked to corporate that they did not have service in NEW Mexico. This seems utterly strange to me especially since WWE has a show here next month. Their tech rep said I would get a refund. Today I received an email stating that I would not get a refund because I signed for a six month contract... That is okay if it worked at all, which it does not. Please help.Desired Settlement: I want my $10.73 reimbursed and the contract voided if they can not provide service as stated.

Business

Response:

WWE Network agrees to honor this customer's request to cancel their

network subscription and refund their payment. WWE Network Customer

Service will reach out directly to customer to confirm cancellation. We

apologize for any inconvenience caused to this customer.

Sincerely,

WWE Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10038431, and find that this resolution is satisfactory to me.

Sincerely,

Phillip Dodge

Review: I placed an order for a championship belt on 12/14/14 during a promo sale taking 20% off my order with $5 flat rate shipping. My total for the purchase was $322.51 and that was withdrawn from my debit card on 12/17/14. I received my package and noticed it had several scratches and was defective. This was intended to be a Christmas gift. The next business day (12/20) I e-mailed wwe about the defective product I received. On 12/22, wwe replied and on 12/24 I received a return shipping label from them. Unfortunately this wasn't settled before Christmas and I had to make other arrangements for this persons gifts. Per wwe, they encouraged I send the product back in the original box. The box was too badly torn in the original shipping and I had to purchase a new box and packing tape out of pocket to return the item. [redacted] shipped the return back on 1/5/15 and wwe received the defective merch on 1/7/15. On 1/12/15, the debit account I made the purchase through was credited $317.15. My original purchase was $322.51. I was shorted $5.36. Per wwe's website policy, "shipping and handling will not be refunded, unless a product is received defective or damaged. Refunds for products will be based on the price paid at the time of your order." Seeing as how my product was defective, I should have been credited back my full amount.Desired Settlement: I would like the $5.36 credited back to my bank account. I'm fine eating the cost of the new box and packing tape as I do believe that was an issue with[redacted]. It is irritating that I did spend about $17 for a defective product that I couldn't gift. I'm also upset I had to make other gift arrangements inconveniently close to Christmas and couldn't wait for wwe to send a replacement as the return label was sent to me on Christmas Eve. I would like to be allowed usage of the original promo which was 20% off any championship belt with $5 flat standard shipping for my next purchase since the promo is now invalid and I would like to purchase a belt for this person as a future gift and continue to be a loyal [redacted] customer as this is my first issue after spending hundreds of dollars. If it is difficult to do that, perhaps a gift card equal to that discount.

Business

Response:

We apologize that the belt received was not in pristine condition. The $5.36 will be refunded, and I will contact the customer to confirm we will honor the offer of 20% off a title belt with $5 flat rate shipping.

Sincerely,

[redacted]Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: I signed up for the free 7 day trial of the WWE network only to find out I was being charged $9.99 for the next 6 months without any free trial. I try to call but they keep hanging up on me and will not cancel my subscription and refund my money.Desired Settlement: I would like a refund and my subscription cancelled.

Business

Response:

WWE will contact fan directly to resolve the Network billing issue. We apologize for any inconvenience. Thank you.

Review: they promised that you could watch wrestlemaina 30 if you paid for there wwe network but yet the network app froze and locked up every few minutes so the ppv was unwatchable, and that was the only reason I agreed to buy the wwe networkI had hoped and assumed it would stay on the network to be watched anytime sense they advertised that they had all the ppvs on there and that it more then likely was not working right due to the fact that they didnt have enough servers to support the amount of people on all at once, but I figured it would be left on there so at least I could watch it latter but nopeDesired Settlement: I would like my money back sense they didnt deliver what they had promised

Business

Response:

WWE will contact and resolve directly with the customer. We apologize for any inconvenience.

Review: I signed up for the new WWE Network, it does not work on my computer. After being on the phone for over five hours. I spoke to five of their support staff, that spoke very little understandable English and they didn't understand me either. As they were trying to troubleshoot my problem like I had an [redacted] they didn't understand that I am on a computer and do not have an [redacted]. They also sent me email about using the network on my [redacted] and said they were working to get the problem fixed for [redacted] users,(I don't have an [redacted].) As well as at first they all said I couldn't receive a refund,then after speaking to them and they couldn't troubleshoot my problem,and letting them know that I was contacting the Revdex.com. I was told finally that since it doesn't work on my computer, I would get a refund on my bank account within 5 to 10 business days. That was last month, and I have yet to receive that refund, and the network has yet to work on my computer. This company is one that I will not be in touch with ever again.Desired Settlement: I would like to receive the refund to my bank account that was promised to me a month ago. Since the support staff after speaking to five of them and being on the phone for that long, said I would receive it within five to ten business days. I also have emails that document the trouble that I have had with this company.

Consumer

Response:

This has been solved, I had to purchase a new computer tower. My old system that I was running was old, The WWE network was not working with [redacted]

Business

Response:

WWE will contact customer directly to discuss and resolve the issue. We apologize for any inconvenience.

Review: I made a purchase through [redacted] in the amount of $84.88 on 12/15/2014. After checking my credit card statement I was then charged $100.86 five times equally the amount of $504.30. After I called and complained three times, I was told they didn't see that amount and that charged and there was nothing they can do. After I said I wanted to cancel the account I was told they couldnt because it was already processed. The fact that this was done before christmas and they told me theres nothing they can do it wrong. I never authorized $504.30 to be taken from my credit card for a $84.88 purchase.Desired Settlement: I want my credit card credited the full amount of $504.30 and I am going to return the order as soon as I receive it in the mail.

Business

Response:

We are unable to see this amount being charged to this customer. We have reviewed our payment processing logs, and see the amount of $84.88 being charged to this card but no other amounts. I don't see the other amount at all on the payment logs. If the customer can provide a copy of their bank statement that shows the charges, we will work with the payment processing company to get reversed immediately, however I am unable to do anything now as the payment processor does not see this amount being charged.

Thank you,

[redacted] Customer Service

Consumer

Response:

Hello,

Review: I contacted WWE Network on 04-27-2015, to cancel service but they still charged me for a month of service. They insisted I must cancel at the exact time that I ordered in order to prevent billing. That is false advertisement because they say on TV ads that you can cancel at any time. I want an immediate refund of the monthly charges.Desired Settlement: I would like a total refund for the erroneous billing charges immediately.

Business

Response:

We have refunded the customer the $9.99. The customer cancelled their account on the same days that the $9.99 was charged. The customer should see the credit in their account within the next 7 days. We apologize for the inconvenience.Sincerely,WWE Network Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: I have recently emailed wweshop.com (1-12-14) about their service, I sent them the following message:I have been a customer for over 3 years and this past order will possibly be the last. The first issue (last year) I had was when I bought a S[redacted]" shirt and selected a "XXL" size and was shipped a "XL", I called and asked for an exchange of sizes and was informed that you didn't do exchanges and the only way I could get refunded was sending the shirt back, which I had to pay to ship it back so I was still out money for nothing. Also this past order I bought a Rise Above Cancer rubber bracelet and [redacted] black "Rise Above Cancer" shirt. I received the bracelet in the mail only and then called customer service and asked when the shirt would be shipped and the person on the phone wasn't sure and tried to get a supervisor and none were available. He told me that they would leave my information for them to call me back and I waited 3 days and still hadn't received an email or phone call. I called back and a lady told me that they didn't have those shirts anymore and that I was refunded. The point I'm making over that was that it was advertised on the website as "in-stock" while I have browsed other merchandise and I have read "out of stock" on others that I have been interested in. I don't know how many others have had issues like this, but I have thought about sending this information to the Revdex.com. I am not satisfied and don't think that the customer service department is very well handled.The next day (1-13-14) they replied back:Dear Corey, Thank you for contacting WWEShop.com!We reviewed your account and do apologize you have experienced issues placing orders. We show that your concern has been escalated for a supervisor call back. Please allow 24-48 hours for this call back.Sincerely,KathyWWE Shop Customer Service TeamToday's date is January 21st and I have still yet to receive an email or phone call from anyone.Desired Settlement: I would just like for management or anyone of higher corporate standings to see how they have done in handling their business, I am just one person. They promised a simple phone call and couldn't follow through. I really enjoy their merchandise, unfortunately it is only exclusive to them. If they had better service then I would continue to shop there.

Business

Response:

WWEShop Corporate will contact customer to understand their poor experience and resolve directly with the customer. I apologize for any inconvenience the customer encountered.

Review: On 2/27/2014 my son ordered a free trial to the new WWE video website posted. It was advertised in two locations on page, one just free trial for a week and other with fine print at bottom with a six month subscription. He clicked on just the free trial in upper righthand corner.He was asked to give credit card info to be held so when free trialwas over it could be used for a subscription if he wanted it. My husband let him charge on his [redacted]. Could not access site after this. I called a half hour later that night to cancel out and was told it was done. Subsequently I have been receiving e-mails that a refund is denied and we are being held to a six month subscription which we did not order. We called [redacted] and they are investigating however I have called WWE about six times and always I hit a brick wall and another e-mail arrives, the latest stating it is denied because we did not cancel in a timely manner.I can get phone records showing we called a half hour after ordering the FREE TRIAL. We want a refund and cancellation of this entire thing. It looks like a scam and access to the site is still unavailable. Cecile BermanDesired Settlement: They claim we have subscribed for 6 months at $9.99 per month and if we do not cancel before 6 months they will automatically renew the subscription. We did not subscribe in the first place and we want a refund and cancellation now since we called right after ordering what we thought was a free trial period.

Business

Response:

WWE will reach out to customer directly to resolve. We apologize for any inconvenience.

Review: on october 28th I purchased 6 months of wwe network for 59.94 so my son and I could watch [redacted] and [redacted] clearly and at our convenience. I was horrified to see that only shows a month old were available, I complained to wwe chat that day who were condescending but spoke on the phone to a kind and agreeing of the problem in wwe not making it clear that no current shows of [redacted] and [redacted] are available. This is very deceptive and nowhere have they made it clear in advertising= they make it seem that anything you wish to view is available anytime you want. Today nov 1st the wwe denied my request for a refund stating agreement rules. Well something hidden in small print and Not made clear is CLEARLY DECEPTIVE OF WWE. All we wanted was current shows, we did not get what was expected at all, WWE should be ASHAMED of themselves for cheating and DECIEVING us the WWE UNIVERSE... Sincerely, [redacted]Desired Settlement: Refund my money, or provide current shows ... we have no desire to see old reruns

Business

Response:

Mr. [redacted] has been contacted and we have cancelled the account and refunded all payments. We apologize for any inconvenience caused by the misunderstanding of the timing of [redacted] and [redacted] on WWE Network. As we always strive for excellence in customer service, we are particularly sorry if Mr. [redacted] was not given this when contacting Network Customer Service.

Sincerely,

WWE Network Customer Service

Review: My husband is a huge WWE fan and I was really excited to get him some merchandise for Christmas this year. I ordered on December 4th, and waited for shipping confirmation for 2 weeks that never came. On December 18th I was told that the items I ordered were no longer available, but they would give me free overnight shipping on a new order. After submitting the new order, I again waited for shipping confirmation. I emailed a few times and was told that they had no record of the order but a supervisor would call me back. I waited and waited, and finally called in again after Christmas to try to find out what happened. They refuse to correct their mistake and expect me to just re-order and pay them as if this hasn't taken a month to resolve!Desired Settlement: I want WWE to send me a size medium [redacted] muscle shirt and a [redacted] baby bib free of charge.

Business

Response:

We apologize, but we have no record of either order. However, we will send the two requested items free of charge. They should be received in the next 5-7 business days.

Sincerely,

WWE[redacted]

Review: I placed an order at WWE Shop Express and have not received any of my items. I have sent two email to the business who responded on my second request with a phone number to customer service at ###-###-####. Upon speaking to the customer service rep and providing them with the order number, confirmation I received and item descriptions I was told they did not have any records of my transaction. I have a order confirmation number along with a charge to my credit card from WWE shop express on it. The customer service reps did not handle my issue but kept pawning me off on someone else until after two hours they said nothing they can do. How can I have a receipt from them with proof of payment and yet receive no merchandise or even help.Desired Settlement: I would like a refund since my items were not delivered nor given at the event as promised.

Business

Response:

We apologize that the customer was not contacted back. We have refunded the customer in full for this order as they did not receive it. Customer should already see the refund on their account.Sincerely,WWE Shop Customer Service

Review: On Friday, July 31st at 10:19 AM CST I placed an order online for a WWE [redacted]. I paid an additional $41.99 to add next day delivery. The order screen states that next day shipping means "Delivered the next business day". After I placed the order I received an email stating that I need to call WWE to release my order. I called back within 15 minutes of placing the order. The order had not yet been imported into WWE's system so they could not verify my information. I called back in an hour (11:31 AM CST to be exact) and the WWE representative verified my information and released the order. This morning, I checked my order's status and it still had not been shipped. I called WWE to see what's going on and I was told that I would actually receive my order Wednesday or Thursday. I was very upset and explained that it is misleading to list next day delivery when I won't receive my order the next business day. The representative I spoke with said she would speak with her supervisor. She came back and said the reason it takes so long is because I have to call to provide information. I explained that I called an hour after placing the order so there should be no reason for my order to take additional days to process. I'm very upset that what they advertised on their website regarding shipping times/speed is not actually correct. This has actually happened to me twice now. The first time I was told their shipping warehouse was damaged and caused the delay. I ended up cancelling my order at that time and wrote it off as a one-time incident. Since this is happening again - for no real reason, I am putting in a complaint.Desired Settlement: I doubt it's possible but I really want my order delivered today since that is when I was told (via the website) that I would have it by.

Business

Response:

I apologize for the delay in receiving your order. For the safety of our fans, we do verify all title belt orders. Unfortunately, this verification process does delay some orders, especially those with next day shipping. We take your complaint seriously, and will look at the messaging to clarify "next business day" shipping and possible delays. I would like to offer you a refund of the shipping that you paid or a $50 coupon code to use on your next shop order.Sincerely,WWEShop Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will take the refund on my shipping costs.

Sincerely,

Review: We husband and I subscribed to the WWE Network in April. In July we decided we no longer wanted the subscription and cancelled in online. WE have still been billed the $10 per month subscription fee since cancelling. As of today we have been billed for a total of 5 months (totaling $50) for a service we cancelled. I have contacted the WWE Network customer service. They confirm that my accounted was cancelled in July as we requested and do not see that I am still being billed. They suggested I contact our bank. Our bank informed us that it is WWE that is still charging us and we need to take the issue up with them. I have called the WWE customer serivce twice and still getting the response that they can not help me because it shows my account is closed and they do not see any charges made since cancelling. I just want the charges to stop and for my husband and I to be fully refunded for the months that we were charged after we cancelled.Desired Settlement: I would like WWE to stop charging our card $10/mo and refund me for the months they have charged me for the WWE network after we cancelled.

Business

Response:

We have found that the customer had multiple accounts. One account was closed, but there was still one active account. We have closed the duplicate account and refunded the customer's money. Customer has been contacted to make them aware of why they were still being billed, and that we have refunded amount requested.This should solve this complaint.Sincerely,WWE Network Customer Service

Review: Hello first I signed up to watch a program. It would not work so I called up WWE was on hold for over hour. when the person answered I could not under stand them because the back ground noise was very loud. When I finally understood her, they sent me to technical support. Support told me to try a bunch of different options. They said try this and then hung up. It did not work so I called again. After being on hold for another hour someone answered. Still could not understand them barley speak English and also way too much background noise to hear right. They went through lots of options on my computer again and said it will not work. This took about three hours. With all of the things they said to try, I had to fix my computer because they told me to add lots of programs to make WWE work. It still did not work. Then they hung up. So I called the next day to cancel service. They hung up on my twice after being on hold for at least an hour. After talking to someone they said that it was ok to cancel because it did not work and could not watch any programs. I called today to cancel after I received an email stating that I was not allowed to cancel. They said that they only have one program in their computer at WWE that does not allow cancellations. The operator said I would but I can not.Desired Settlement: I want a full refund and no more payments.

Business

Response:

We will honor this customer's request to cancel their subscription. WWE Network Customer Service will contact customer directly confirm cancellation. We apologize for any inconvenience caused to this customer.

Sincerely,

WWE Network Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10003760, and find that this resolution is satisfactory to me. Thank you for all the help.

Sincerely,

James Dahlin

Review: On april 5th 2014 I tried to purchase the wwe network from the mentioned company .After purchasing the network I was unable to watch it that I should of been able to.I called their technical support and was on the phone for over an hour and a half and was still unableto watch.Therefore I tried to cancel the subscription witch I was on the phone another hour doing this.Now their are saying that I made a 6 month commitment in their fine print and I am not entitled to a refund when I haven't been able to use the product.Desired Settlement: I would like to be refunded

Business

Response:

WWE will reach out to the fan directly to resolve their billing issue. We apologize for any inconvenience. Thank you.

Review: 31st. I noticed the other day that I had been charged for April May and June. As soon as I say this I called to cancel and told the rep who was [redacted] in the [redacted], that I canceled back on March 31st. She refused to give me a refund for the three months that I was charged for yet canceled the account. When I asked for a supervisor they refused to come to the phone. [redacted] also refused to give me her ID number when I advised her that I was filing a Revdex.com, [redacted] complaint.Desired Settlement: I would like a refund for the three months that I got charged. This is very unethical.

Business

Response:

Our Customer Service team only has record of speaking to customer as of June 5th. However, we do see there has been no media access since March 23rd. As the customer thought the account was cancelled and there has been no access, we will issue a refund for the 3 months of charges. We apologize for any inconvenience.Sincerely,WWE Network Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I signed up for the WWE network back in the end of Feb. At that time it was a free week trial. When the actual subscription kicked in on March 4 I was charged the $9.99. Then again on March 5th I was charged another $9.99. I called to try and resolve this and was for all purposes told that they didnt care what my back statements say, there records show 1 charge and that it was only dollars and I should just suck it up and stop bhing. Now here in April I was again double charged and when I called today I was told "our records show only one charge" and because of this thy don not care what my bank records show and will not do anything to fix it. I look at this as theft and I want something legally done about it. I have read where I am not the only one this has happened to.Desired Settlement: I want the practice of double charging people to be stopped and some sort of legal action taken against the WWEI dont wnat to have to go through this every month with them.

Business

Response:

WWE will reach out directly to the fan to resolve this billing issue. Thank you.

Review: I was not made aware that an [redacted] or a [redacted] was needed to use the wwe network subscription, nor was I told that there could be no refund because it was a gift. I feel like the specific were not explained, therebye I have spent $118.00 FOR A SUBSCRIPTION THAT I CAN NOT USE. I WAS ALSO TOLD THAT TH PHONE CONVERSATION WOULD BE RECORDED , SO THERE IS THE BURDEN OF PROOF THAT I WAS NOT MADE AWARE OF ALL THAT WAS NEEDED TO UTILIZED THIS .Desired Settlement: I WOULD LIKE TO RECIEVE A REFUND, BECAUSE I CAN NOT USE THIS SUBSCRIPTION, NOR CAN I AFFORD THE EXTRA EQUIPMENT NEEDED.I SHOULD HAVE BEEN TOLD WHAT WAS NEEDED TO USE THIS

Business

Response:

WWE Network Customer Service will reach out directly to customer to discuss and resolve the complaint no later than the end of this week. We apologize for any inconvenience.

Sincerely,

WWE Network Customer Service

Review: Well I have the wwe network and the wwe says it has its library of videos on there but has false advertising because it doesn't have all the years of [redacted] wwe [redacted], or wwe [redacted].Desired Settlement: Fix the network so it has all years of nitro, raw, and [redacted]

Business

Response:

WWE Network has over 3,000 hours of programming on-demand and more is added every week. There is never anything in our advertising that states we have every minute of footage. We have every Pay-Per-View event ever but the shows stated by the customer are not pay-per-view events but rather broadcast TV shows. Broadcast TV shows are releasing to our VOD library over time.Sincerely,WWE Network Customer Service