World Wrestling Entertainment, Inc.

Review: I had purchased the World Wrestling Entertainment Network to view on my [redacted] device in March of 2014 for $9.99 a month. I did for my young son who, at that time, was an avid professional wrestling watcher. I do not remember at the time of purchase being required to lock in to a 6 month term of the WWE Network. I had called the WWE in June or July requesting to cancel my service because my son was not interested in wrestling as he once was. I was told over the phone by the WWE representative that I had to complete the six month term which ended in September. I told the rep I was unaware of the 6 month requirement but that was fine and I will call back at that time to cancel. I noticed that my [redacted] account was charged by WWE for the $9.99 in September and October of 2014 and that reminded me to cancel the subscription. On October 14, 2014, I went on to the WWE website and under my account and noticed that my billing was set to auto renew without my knowledge. I was shocked and a little upset. I promptly telephoned the WWE customer service line to get clarification on the matter. The phone rep informed me I was locked into another 6 month term of $9.99 a month ($10.07 with tax) until January of 2016. I informed the rep that this was unacceptable and demanded they stop charging my [redacted] account from this point forward. I further clarified that I, at no time, authorized my account to be switched to an auto renew status. The phone rep informed me that she was unable to do this but will send a message to someone in another department who handles these matters. I informed the rep that I wanted the contact information of the person who handles these issues so I could speak with him/her directly and their would be no confusion. The phone rep stated to me that this was not possible. The rep then asked me if I wanted a reference number for the complaint and I declined because I was so irate at the matter. The phone conversation ended and I quickly made on online dispute with [redacted] regarding the two charges in September and October and also stating to [redacted] that I do not authorize any further charges from the WWE Network. [redacted] is currently investigating the matter. I then attempted to contact World Wrestling Entertainment through their Live Chat feature. I communicated with the WWE rep my situation and they quickly told me this was a matter for the Customer Service Department and gave me a phone number. The Live Chat then ended. I then decided to send an e-mail to WWE's Customer Service Department explain the issue and sent the e-mail. I received a response back later that evening on 10/14/2014 from WWE in what can be described as a slightly intimidating e-mail heading which stated, "*LEGAL ACTION: Revdex.com Complain – (Cancellation of Subscription)". The e-mail went further to state that my request to cancel the WWE Network was denied after review because I was locked into a 6 month agreement under the Terms and Conditions when I originally signed up. They further inserted a link in the e-mail which, I suppose, was supposed to explain the terms and conditions however every time I clicked on the link, it redirected to a WWE website page which stated, "Page not Found". Again, the nature of my problem with the WWE is that I never agreed or was aware that my account was in set up in an Auto-renewal mode for another 6 month term of WWE Network. I would like to ask the WWE if all new accounts to the WWE Network are set up in a default auto renewal mode.Desired Settlement: Refund of the Sept and October charges of $10.07 and to terminate my 6 month commitment to WWE Network. I would also like that WWE change its policy and inform its new customers about the Auto-renewal feature on new accounts.

Business

Response:

Customer's account has been cancelled and customer has been refunded for any funds related to the 2nd term renewal. We apologize for any inconvenience caused by the auto-renewal option.

Sincerely,

WWE Network Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The response is, indeed, satisfactory to me. I would hope that the WWE, however, assures all future customers who subscribe to their network that their accounts will not automatically be set up in an auto renewal mode. This is what the nature of my problem with them to begin with. However, I am satisfied with the outcome and look forward to the cancellation of my account with the WWE Network.

Sincerely,

Review: A few weeks ago I ordered the required 6 mos of the WWE Network for my son who has Down Syndrome. He was really looking forward to having it to watch through his P[redacted] 3, but after hours and repeated phone calls, it was determined that he couldn't get it due to technical reasons. My son works in a workshop and does not earn much money. His greatest pleasure is buying WWE movies; I bet he has about 150. I'm not even asking for a refund, but would ask that he can use the almost $60 that will be taken from his bank account to purchase more movies. That way everyone wins. WWE gets its money and my son gets something too. I called the company once and no one phoned me with an answer to my request. Then I sent an e-mail on their website and got no answer. I called again and was told we don't do that (credit) and we don't give refunds. I am requesting that they play fair and do good business to loyal customers of their products. A refund would be my first choice, but a credit will be satisfactory.Desired Settlement: Refund of 6 payments of $9.99 =$59.94; or Credit of the same amount

Business

Response:

This account has been reviewed and confirmed due to technical issues, customer is unable to watch the network. Customer has been charged $19.99 in total (9.99 on May 3rd and $9.99 on June 3rd). WWE is willing to cancel and refund the $19.99 that was charged to the account. Two attempts have been made to contact customer, but customer has been unavailable. Another attempt will be made today.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10068882, and find that this resolution is satisfactory to me.

Sincerely,

Andrew Stern

Review: On March 24, 2014, I ordered some [redacted] youth slippers for my grandson. I ordered a size small because his mother told me according to the size that their website advertised that would fit him, well they did not. So I had to pay for shipping to send the shoes back. On April 17, 2014 after contacting this company earlier in the week, they finally send me an email stating that the item is out of stock and are refusing to refund me my $6.99 in shipping charges.Desired Settlement: I want to be refunded my $6.99. I should not have to pay to ship the item back to them if it is the wrong size and then to have them take my original shipping charge from me as well.

Business

Response:

WWEShop will refund the shipping to the customer. Please allow 5-10 days for the credit to show on statement. We apologize for the inconvenience.

Sincerely, WWEShop

Business

Response:

Customer was refunded for the price paid for the slippers on April 2nd. The $6.99 shipping and handling will be refunded today. This will refund the customer in full for her complete purchase price.

Sincerely.

WWEShop Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10018463, and find that this resolution is satisfactory to me.

Sincerely,

Samantha Shields

Review: On April 6th, I signed up for the WWE Network to watch the Wrestlemania event with my family. After paying, via [redacted] I proceeded to click the 'Watch Now' button where the website redirected me to pay - again. It stated I must be a WWE Network subscriber to access the content, of which I checked my e-mails and they clearly provided receipt and knowledge that I was a member - and had paid!I then called Customer Support which attempted to resolve my access issue on my Windows 7 PC using Internet Explorer 11 (typical install). After about 45 mins of troubleshooting, no access, and the start of Wrestlemania, I then asked the technician to send me to billing for cancellation. She transferred me to where I was then provided a recording stating that all billing representatives were busy with tech support due to the Wrestlemania event.I then called the following day, April 7th, where the customer representative noted in my account that I was unable to access the WWE Network, nor watch the event. At which point he told me he would apply for my refund and cancellation. On April 10th, I received an e-mail stating that I would not receive a refund and cancellation due to the WWE Network's Terms and Conditions (T&C). I then proceeded to call the same day, where a representative again acknowledged that I was unable to access the Network and would re-open the case with "WWE Corporate" and that I would receive contact by someone regarding my cancellation.I have called twice more since then to resolve, all to be told that the T&C are binding me to a service that did not work.I believe I did the right thing in calling promptly after the service did not work as advertised, and yet I am being held to a contract that WWE has not fulfilled.I think it is fair to state that anyone would be upset if they paid for a service and did not receive the service as advertised.Desired Settlement: To settle this, I simply want a refund of $9.99 for the payment I made to the WWE Network, due to the service not operating. I would also like my "6 month" agreement to be cancelled as I have already missed out on an entire month's worth of viewing, and am unhappy with the customer service I have received in this ordeal. Please refund my money and cancel my subscription.

Business

Response:

WWE Network has agreed to honor this customer's request to cancel their subscription and refund their $9.99 payment. WWE Network Customer Service will reach out directly to customer to confirm cancellation. We apologize for any inconvenience caused by this issue.

Sincerely,

WWE Network Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10030607, and find that this resolution is satisfactory to me.

Sincerely,

Humberto Gonzalez

Review: I signed up for 1 month of the WWE network on August 17, 2014 to watch a specific event that night. I paid $12.99 and expected my membership to cancel after that month. I was subsequently billed by the WWE network for an additional $12.99 on September 17, $12.99 on October 17, and $9.99 on November 17. I never used the network after that one event on August 17th.

When I saw this on my credit card statement in November, I sent two e-mails to customer service explaining that I had just signed up for a month and was billed for additional months in error. Neither of my e-mails were returned. I then called customer service. I was told that I was signed up for automatic renewal. I did not consent to automatic renewal, as the $12.99 monthly option was advertised as a single month membership. If 'automatic renewal' was buried somewhere in the fine print then that was not ethical. I was transferred around customer service and spoke with 'level 1' and then 'level 2' representatives, who were unable to help me. The last person I spoke with said that a supervisor would call me back to resolve, but I again never received a call back.

Customer service was unresponsive and unhelpful, and the billing and subscription practices were not transparent to the consumer at the time of purchase.Desired Settlement: Please refund the charges of $12.99 (Sep 17), $12.99 (Oct 17), and $9.99 (Nov 17).

Business

Response:

The WWE Network is monthly subscription is a recurring subscription unless the customer cancels – that is why customer was billed in subsequent months. However, as the customer did not receive a prompt call back from customer service, we will refund the charges for September onward.

We apologize for any inconvenience.

Sincerely,

WWE Network Customer Service

Review: I tried to purchase a one year subscription to the WWE Network on the internet, and when I hit the "submit" button I got an error message. Thinking the payment did not go through I purchased an additional month-by-month subscription paid for with automatic withdrawal. I then found out that I had been charged for both subscriptions. I have called the WWE Network customer services line 4 times now trying to get one or the other refunded. Every time I call they say I can have a refund, and that I should be getting an e-mail about the refund within 48 hours. I never received any e-mails addressing my refund request, but after every phone call I did receive an e-mail asking me to take a survey about my customer service experience (so clearly they have my e-mail address correct, and that's not the problem).Desired Settlement: I would like the one-year subscription price of 119.88 refunded to me.

Business

Response:

We reviewed the gift subscription and it was redeemed. Upon checking, we were able to confirm that there was no media access under the giftee email. A cancellation was processed and refund issued for $119.88 for the gift subscription. Customer advised to wait 7-10 days for processing. Customer has been provided with the refund reference number. Customer is happy with the resolution.

Thank you.

Review: I ordered WWE Network on 1/25/15 at about 6pm. I attempted to get it to work with my [redacted] player and it would not. I called their tech support number at 6:37pm , waited on hold for around 10 minutes. Their support agent answered then immediately asked me to hold after describing the problem. The agent came back on the phone and pretended not to hear me and that we had a bad connection. I asked if she could call me back and she said I could call her back. After already waiting for 10 minutes I contacted support through their internet chat. After several minutes of speaking the representative said that my device is not supported. I asked for a cancellation and a refund. The agent refused to cancel my account because they were too busy and said I could not get a refund because they have a no refund policy. This is just horrible service and it's stealing.Desired Settlement: Refund and cancellation.

Business

Response:

Customer attempted to cancel their account during the period of time we were switching from a 6-month commitment to a cancel anytime policy. The customer's account is now canceled, and if the customer was charged for their service past December 2014, we will refund those payments.Sincerely,WWE Network Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I have been a subscriber of the [redacted] network since february of 2014. On March 29th 2015 during the wrestlemania event my services were not working. I was on the phone with tech support for 2 hours and when they transferred me giving me ticket number [redacted] I was disconnected by them and they did not call me back. I spoke to the chat service on March 31st and explained to them the amount of money I paid to have guest at my home and explained how I gave up event tickets to watch this event. I was told someone would contact me on 24-48 hours with incident #[redacted]. I did not here back and contacted them again on April 9th. I spoke to someone and she said she would forward my request to corporate in [redacted] to be dealt with since they could not help me. I had someone from the call center in the [redacted] reach me that night and she told me an email was sent saying they would give me $5 off my next order to [redacted].com merchandise on my next order and that is all she could do. I explained that was not solving the issue and I was billed again for the [redacted] network and it was not working.

On April 10th I had a supervisor again from the [redacted] with a heavy accent contact me back and I had a translator with me to speak to her so she could understand better as my co worker is fluent and the supervisor told me the $5 off email was an error and she was sorry. She than explained the only thing they can do is refund me my money back for the month of March BUT if they did that than I would lose my [redacted] network for 30 days and be cancelled. I told her I did not want to lose my network and I just wanted it to work and I did NOT want a refund if it would cost me my network subscription. My co worker spoke to here and relayed the message that they can not do anything from the [redacted] and they are run off of scripts and are not allowed to give customers any contact information outside of their call center. I was told by two other reps they would forward my message to corporate in [redacted] only to find out from the supervisor I was just told that to shut me me up and they do not have the authority to contact them nor forward my email.

Today April 16th I checked my bank account and they took another 9.99 out. I called the billing dept again which is the call center in [redacted] and asked why was I billed a third time in less than 40 days. They said they gave me a refund of 9.99 on april 14th. I told the lady I have no refund in my account and only a debit of the 9.99. She informed me they canceled my network and were giving me back my 9.99 for the month of March and I told her I never wanted a refund because I did not want to loose my service and that I have no refund showing in my account only more money taken out.Desired Settlement: I would like someone from Corporate in the United States who can read and understand English as that is the only language I speak unfortunately to call me. I would like to discuss what exactly happened to them and for them to send me a letter or email after agreeing on a solution to solve my concern. I have a child that I was able to get special permission to take home for the night from the pediatric ward to allow him to be with us to have his wrestlemania party ruined because our network could not be fixed.

Review: Good Afternoon, I am contacting you regarding an issue I am having with this organization. On March 2nd I had signed up for a free 7 day trial to try out a new service WWE Network. The same day I experienced difficulties being able to use the network effectively as it was advertised. I called that day as I was trying to access it by using my Xbox, which was the main reason I signed up or it. After speaking and being told incorrect things I asked to speak with a Supervisor and after almost 2 hours of being on the phone I asked that my trial be cancelled and that my account not be billed etc. I was reviewing my card statements today and saw that I have 2 charges for 9.99. I was extremely upset, as I requested this to be cancelled well before the trial period ended. I called Customer Service today to be told they could see my call, but nothing about the cancellation or my complaint or notes that I spoke with a Supervisor. I spent another 1 hr and 13 minutes on the phone today explaining I have cancelled this trial and told the Supervisor, Seth that I did not authorize these charges and requested to have my card information deleted. She refused. Stating I agreed to a 6 month commitment, which I explained I cancelled day 1 of the trial. She stated my card would continue to be billed, I am not using this service and had already cancelled it. I requested to have my money refunded and card removed she refused. I am not sure what to do here as she refused to delete my information. Please contact me.Desired Settlement: I am looking for the 2 charges of 9.99 be requested as I cancelled my subscription during the first day of the trial. I am also requesting my card be removed from their system. I even ordered a paperview event through my cable company and paid $70.00 for it, which I would not have done if I was still an active member of this network, as this was one of the benefits I would of have for free.

Business

Response:

WWE Network will honor this customer's request to cancel the network and refund their $9.99 charges. WWE Network Customer Service will reach our directly to the customer to confirm cancellation. We apologize for any inconvenience caused to this customer.

WWE Network Customer Service

Review: My complaint is with my WWE Magazine subscription. Their advertisement on the back page of their October 2013 issue shows that if you subscribe today you will receive a magazine with 2 free posters inside according to the picture they have of the "The Power Issue" cover of their magazine. This is false advertisement. Because the magazine I received in the mail does not have posters inside. I called to complain that I didn't receive the issue they have on the newsstands. And they said that the subscriptions don't have the posters inside. Its a substitute magazine different from the one on the newsstands. If this is the case, don't advertise that I'm going to be getting the newsstand magazine with posters when in fact I'm not!! Its false advertisement!!! I thought I was getting a good deal and saving some money by subscribing but all I got was a substitution WWE magazine!!Desired Settlement: Stop the false advertisements. Send me my newsstand WWE magazine.

Business

Response:

Review: I registered for a 1 week free trial of the WWE Network. After a couple days of being unable to watch the service on my [redacted] I called to cancel the service. I was charged 9.99 and the supervisor advised me this was a authorization charge and would not go through. After being told I would not be able to cancel I was put through to a supervisor and after stating the trial was not over yet I should be able to cancel he allowed me to cancel my free trial. One week later I received a email from WWE stating that they would not refund my 9.99 for my free trial. This was false advertising in that there was no free trial but a 9.99 one week trial. The supervisor lied to me in telling me I would not be charged for my trial. WWE refused to refund me the charges even though I cancelled my trial before the week expired.Desired Settlement: I would like the 9.99 refunded.

Business

Response:

WWE is reaching out to fan directly to resolve/understand the situation. thank you.

Business

Response:

Customer has been refunded their money and subscription was cancelled as requested. WWE Network Customer Service did attempt to reach out directly, but was unable to get in touch with the customer. An email was sent to the customer on April 29th confirming refund and cancellation.

Sincerely,

WWE Network Customer Service

Consumer

Response:

I have reviewed the response made by the wwe and it is satisfactory. I will not engage in business with them in the future as my experience has been negative.

Sincerely,

Patrick Sedlacek

Review: ON 03-05-2014, WHILE I WAS ON THE WEBSITE FOR WWESHOP.COM, I CALLED CUSTOMER SERVICE AT WWESHOP AT ###-###-#### TO COMPLAIN THAT THE "WELCOME5" CODE FOR $5.00 DISCOUNT DID NOT WORK , AND IT WOULD NOT APPLY TO THE ORDER OF $28.39, FOR J[redacted] HAT OF $7.99 AND THE J[redacted] T.SHIRT THAT SHOULD HAVE BEEN $10.43, AND NOT $12.99, BUT THEY KEEP CHANGING THEIR PRICES ON CONSUMERS ON THEIR WEBSITE, GIVING FALSE PRICES, BECAUSE LAST NIGHT IT WAS ADVERTISED FOR $10.43 AND TODAY IT WAS ADVERTISED AT $12.99 THEY CHANGE THE PRICES ON THEIR MERCHANDISE EVERYDAY THATS NOT FAIR TO CONSUMSERS. THE CUSTOMER SERVICE REP WAS RUDE, DISREPECTFUL, ARGUED WITH ME OVER THE PHONE SAYING THAT THE COST OF MY ORDER WOULD BE $40.00 AND NOT INCLUDING $5.00 DISCOUNT OWED TO ME. I TOLD THE CUSTOMER SERVICE REP "HOW CAN THE ORDER BE $40.00?" WHEN I AM ON THE WEBSITE OF WWESHOP.COM, LOOKING AT THE ORDER NOW OF $28.39 WITHOUT THE $5.00 DISCOUNT, SHE CONTINUED TO ARGUE WITH ME ON THE PHONE AND REFUSED TO GIVE ME HER NAME OR HER SUPERVISOR. SO I THEN HUNG UP AND CALLED WWE EXECUTIVE OFFICE AT ###-###-#### AND THE OPERATOR TRANSFERS ME TO THE VOICEMAIL FOR ADAM AND I LEFT A MESSAGE, THEN IM TRANSEFERED BACK TO OPERATOR AND I COMPLAIN ALL I GOT WAS VOICEMAIL AND I SAID I WOULD COMPLAIN TO Revdex.com, SHE SAYS GO AHEAD AND DO IT, BEING RUDE, DISREPECTFUL.IN THE PAST, WWESHOP.COM HAS SENT ME 3 DEFECTIVE J[redacted] T.SHIRTS WITH COLORS AND LETTERS PEELING AND FADING AND THEY LOOK HORRIBLE, THEY REFUNDED ME THE MONEY ON THAT ISSUE AND LEFT ME WITH DEFECTIVE J[redacted] T.SHIRTS THAT WERE NEVER REPLACED. I WISH I KNEW JOHN CENA,S NUMBER TO TELL HIM ABOUT WHAT WWESHOP.COM REALLY DOES WITH HIS MERCHANDISE.Desired Settlement: I WANT ALL MY 3 DEFECTIVE J[redacted] T.SHIRTS REPLACED FOR FREE AND SHIPPED TO ME FOR FREE , I WANT MY $5.00 DISCOUNT THAT IS OWED TO ME ON THE INCOMPLETE CURRENT ORDER , AND I WANT THEM TO HONOR $10.43 FOR THE J[redacted] T.SHIRT THAT WAS OFFERED LAST NIGHT , I WANT COMPLAINTS FILED AGAINST THAT CUSTOMER SERVICE REP AT WWESHOP AND OPERATOR AT WWE EXECUTIVE OFFICE, AND I WANT TO MEET J[redacted] AND GET A SIGNED AUTOGRAPH AND TELL HIM WHAT WWESHOP.COM REALLY DOES WITH HIS MERCHANDISE TO HIS FANS

Business

Response:

WWE apologizes that this fan experienced issues with his J[redacted] t-shirts. A package of J[redacted] shirts and accessories will be sent to the customer at no charge. We run sales that may last 12 hours (a flash sale), a day, or many days. Some markdowns are permanent, while others are promotional and last only a short time. At all times, WWEShop clearly states on the home page the date the sale will expire. Also, many sales are on-line only. The best way to avoid being disappointed is to purchase the item when you initially see it on sale. Unfortunately, we are able to guaranty the item will be on sale tomorrow. Even within our sale category, we may run a promotion to take an additional 30% off sale prices, one day only. This is most likely what happened when the customer saw different prices on different days. We apologize if our customer service rep did not explain this clearly to the customer. We are unable to have a J[redacted] meet and greet, but as stated above, will put together a package of products free of charge which will more than cover the cost of the damaged tshirts and WELCOME5 coupon code. The WELCOME5 code is non-combinable, so most likely customer tried to use this code in conjunction with another offer. Customer should receive the package within 10 business days. Sincerely, WWEShop

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Kenneth Diaz

Review: I ordered the WWE network last Sunday for the coming month in order to watch the [redacted]. The Network has significant issues and due to consistent pausing and skipping back and forth was unable to watch this. I sent WWE an email on Monday requesting a refund (they can cancel the service, that is fine - I just want my money refunded b/c I was unable to watch what I paid for).Desired Settlement: Refund my $9.99 paid for the WWE network for [redacted]

Business

Response:

We apologize that the you had issues streaming the PPV. You will be contacted by our customer service department and we will cancel/refund your service. You will be contacted within the next 24-36hours. Sincerely, WWE Network Customer Service

Review: WWE network is advertised as being compatible with [redacted] devices and while did work a few weeks ago is suddenly not supported. I am locked into a 6 month agreement where I pay $9.99 a month plus tax for a service that does not function as advertised. I tried many of the help features on the website for Android devices and none were helpful. I called the help line and was told my device is not supported anymore. I feel as if it was a bait and switch. I paid to watch it on my [redacted] device and it does now work and when asked to end my subscription they refused. I would like to request a refund or a credit to my account. Thank you.Desired Settlement: Credit to account or refund and termination of subscription.

Business

Response:

We apologize, but this customer has had constant media access to WWE Network service, including two pay-per-view events on various other devices. We must hold the customer to the terms and conditions he agreed to when subscribing.

Sincerely, WWE Network Customer Service

Review: WWE has broken the trust it has built in the last few years with families, that it will offer a wholesome product worthy of children. It had been a low brow company that in 2007 finally saw how important it was to have employees of good moral character. After a few years of WWE changing it's product and image my family started watching WWE programming in 2011.This last fall they ran a very ugly storyline where [redacted] was cheated, belittled, and denied what he earned because of the way he looks. It is typical for protagonists to be met with challenges, but in this story the protagonist never won, so the story seemed to reward the negative behavior. My children see immoral characters in movies and books a lot, but those characters are always antagonists that are shown to be bad. The WWE seems to be backwards and portrays their immoral characters in the spotlight encouraging such behavior.To make matters worse the WWE has brought in Batista, a clear steroid abuser, to fulfill the role they wouldn't let [redacted] keep to spite earning it. Their moral to your kids, take steroids or no one will care about the work you do. Body dis morphia is a real problem that cause teens and young man to hurt themselves; just look at how baseball has fallen because of the steroid scandal. Congress has made it clear that public role models should not be shown to benefit from steroid use.This is clearly not the actions of a family company that supports family values. Batista appears to have other flaws as well. He recently tweeted to WWE twitter followers to "suck his balls". Children follow WWE, my kids are 4 of those followers. He is tweeting perverted statements online to children, after the last few years have exposed the dangers of social media and cyber bullying. Batista is being advertised as the main focus of WWE right now, and the probable winner of the Royal Rumble. This is not a role model I will tolerate my children having. He should not have any prominent place in family entertainment.Desired Settlement: I want my families 6 Wrestlemania tickets refunded as this company is no longer appropriate for children.It would be in the best interest of families everywhere if WWE stopped listing itself as PG and went back to displaying an advisory notice before it's programming that it is a TV-14 program.

Business

Response:

WWE Fan Relations department has reached out directly to this fan via email. We have not received a reply to our email. Fan Relations is happy to speak to fan regarding his concerns. Thank you.

Review: I received and email to get one month of the WWE Network free. When I called about this I was told by an agent that my debit card would be authorized for $1. Today I decided to go for the month of free service. I went online and did the one month free promotion. When I went to the store to purchase food my card was declined. I checked my bank account and had seen a temporary hold from the WWE for $9.99. Whole this is not a large sum of money, when you live month to month on disability pay this is a lot. I called the WWE and was told the funds would be released in 10 business days. I told them this was unacceptable due to the financial issues I am dealing with. I was sent to 4 different departments and eventually was told that the WWE Corporate office will contact me with in 48 hours by email. I told them this is unacceptable and I needed these funds released today. I was basically told there is nothing they can do and the call was disconnected. I have cancelled my WWE account and will not be joining any WWE services after this experience.Desired Settlement: I would like the WWE to be forthcoming about what will happen even with a free month. Either tell people a temporary hold of $9.99 will be assessed to the bank account or offer the month totally free without a temporary hold on the card. Also make sure people know what the temporary hold will be, one agent says $1 then charged something else is poor business practice

Business

Response:

When fans take advantage of the free month, an account must be set up with a valid credit card. In order to confirm the validity of the card, a temporary authorization is charged to the card. The authorization does fall off in 3-10 days depending upon the bank. The funds are never removed from the account, but are put on hold. We apologize for any inconvenience that this caused you. Unfortunately, once an authorization is put on a card, it is difficult to remove (and generally by the time we are able to get it removed, it falls off the account naturally). I can't do anything for the network as no charge ever processed, but if you would send me a t-shirt style/size that you would like, I can send it to you free of charge from WWEShop for your troubles. Sincerely,WWE Network Customer Service

Consumer

Response:

I will accept the offer of a free t-shirt[redacted] Authentic T-Shirt2x mens t shirt[redacted]

Review: I purchased a subscription to the wwe network around Jan 25th or so. I called customer service about cancelling my subscription on Feb. 26th. I was told that a refund will be issued. At the same time, I was talking with customer service via email and they keep saying that my subscription will be cancelled on 3/26. I wanted to canceled my subscription for the Jan 25th through Feb 25th, and my understanding via phone was that they would issue a refund.

I understand that I did call a day after my subscription expired but that should not be an issue. They keep stating that a charge was already process and there is nothing they could do...That the system won't allowed them to do so...then I get an email on 3/6/12 stating that "Your request for a refund in connection with your WWE subscription has been denied in accordance with the terms of your purchase." It took them more than 10 days to replied...when customer service stated that it should take about 48 hours.Desired Settlement: I would like to cancel my account as of Feb 25th. If the wwe network would like to pro-rate the amount that is fine with me. I have not use the service but since I called a day late Feb. 26th and I am not planning on ever getting again.

Business

Response:

The account was requested to be canceled on February 26th which was the first day of the customer's next billing cycle. Therefore, according to the terms of use, the customer was charged on February 26th and had access through March 26th for the payment. Refunds for monthly subscription fees are not available.Sincerely,WWE Network Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The main issue is that WWE network offers a free month and a great percentage of people will miss the deadline and get charge.

Sincerely,

Review: They sent me email offering free month to view there wwe network site I sign up they rejected my card saying not enough funds to get free service I ask them how was it free if they reject the card for that reason they said they hold the funds I ask them do I still get free month now the keep saying no funds on card no free service we been going around and around seance makes no seance offer free service then decline them because nnot enough funds on cardDesired Settlement: just want the free service I was promise that is all with out the hassle

Business

Response:

Review: I canceled my subscription with wwe and still getting chargedDesired Settlement: I'm asking 3 x the monthly subscription and $30 for over draft

Business

Response:

In researching this account, the Customer called customer service in April to cancel the account. Apparently the call was disconnected during the conversation, and the cancellation was not complete (customer needed to complete the cancellation online). Account has been cancelled and customer has been credited for the April & May charges totaling $19.98.Sincerely,WWE Network Customer Service

Review: Ordered online PPV on 4/7 at 1pm. We watched the pre show and then when it began at 7pm it stopped working. No number to call and we clicked on the

saved money to watch and as soon as it was suppose to start it had issues. we tried calling and no response. spent our night upset and it ruined our last day of spring break with our family. We spent 2 hours trying to contact, email or find live help and nothing. They ruined a yearly tradition Desired Settlement: My $59.99 refunded

Business

Response:

Business Response /* (1000, 5, 2013/04/11) */

The customer service department that handles WWE PPV's will be contacting and issuing refunds to the customer. I apologize for the inconvenience.