We have reviewed Ms***'s complaintMs*** was presented the option to stay open or reach a settlement on their total outstanding Liquidated Damages of $12,267.40. They requested time to review their options and had a restaurant consultant, *** ***, discuss the matter on their
behalf. At that time *** *** advised the merchant would have their account remain open and continue processing with us as the contract requires Vantiv be the sole processor for the merchants credit card processing. Ms***'s account is not in collections for the amount of the liquidated damages that was discussed over the phoneAt this time both options are still available to Ms***We are willing to work out a settlement amount for the Liquidated Damages or the merchant may maintain Vantiv as their exclusive processor for the original year term. Thanks,*** ***
Hello, We have reviewed Ms***'s complaint. We will provide the $fee rebate, however our billing system is not set up to send out a statement prior to fees being taken out of the account. We do not have anyway to send a bill sooner than it already goes out. However Ms***s can access billing in her online tool, which will allow her to see her statement prior to the mailed copy. The $credit will be posted to her checking account on file within business days.Thanks,*** ***
MID: ***DBA: *** *** I have received your inquiry regarding Vantiv BizshieldVantiv BizShield is a simple business tool that’s always on, constantly monitoring your business and your local marketIt instantly alerts you by email, to critical aspects of your business you
simply don’t have time to trackYou can quickly use that valuable information to proactively protect your businessThe emails can include alerts of negative reviews, inaccurate online information about your business, and other threatsYou would have been messaged on the statement days prior to receiving the feeWe are required to provide days advance notice for rates and fee changes which is noted in the Terms & Conditions you signed when you set up your accountDetails can be found in Section We also sent out email communication about the product and why we believe it will be a helpful product for your businessOur records indicate you are no longer enrolled in the service. Thanks in advance,Customer Care
Hello,We reached out to our Element department regarding this concernThey have reached out to the merchant directly and believe they have come to a resolution.Thank you,*** ***
Hello,We have reviewed *** ***'s complaint. I first want to apologize to *** *** for a supervisor not returning a phone call. Second, I have put in a refund for $295, to credit back the Early Termination Fee that was charged to *** ***'s account. The refund will take to
business days to complete and will be deposited into his bank account on file. Thanks,Todd S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Our account has definitely been switched over to collections specifically, Brown & Joseph, LTDI've attached the only document that states anything about a fee in the complaintThere is nothing in the contract that mentions liquid damagesAgain, your own employee hasn't even heard of the liquid damages that you speak of and we were never informedWe will not pay you a dime because this information was never presented or even brought up during conversation with any of your sales reps or customer serviceI assure you, if you presented this information or had even been honest we wouldn't have signed a contract with Vantiv.
Regards,
*** ***
Hello,I have attached a copy of the signed application that documents the details of the account, including the $for the Early Decommission FeeThank you,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This company is a jokeI can not get in touch with them.Regards,*** ***The company has never attempted to get in touch with me.They took over $out of my bank account for processing fees however no processing was being done.They refuse to contact me
Hello,We have reviewed *** ***'s complaint. We found merchant accounts that were attached to the address listed on this complaint. The first one ending in *** and the second ending in ***. The account ending in ***, contract signed 9/26/listed DBA of ***
** ***, shows a terminal *** ***. The MID ending in ***, contract signed listed DBA ** *** ** ***, shows a terminal *** ***. This listed equipment is on the signed contract, along with the terms and agreements by *** *** on 9/26/13. The accounts were open and active until March of 2016. Vantiv was never contacted by *** *** in regards to not receiving any equipment or not wanting to process on either of these merchant accounts. *** *** will need to work with *** *** in order to rectify the lease agreement. We will not be issuing any credits to this account.Thanks,*** ***
Dear *** ***.We have reviewed *** ***'s complaint I referred her complaint to our collections and settlement department Here is their response:"An employee at the merchants office
named *** stated she talked to someone at Vantiv who told her the ETF of $
so she completed
and sent in a close form. It went our Liquidated
Damages (LD) team and they spoke to actual primary contact, explained the
total LD, reached a settlement, and received a signed settlement form back from
the merchant. *** than called back the next day asking us to reopen
the account and waive the LD but they would not be processing We stated unfortunately that is not possible, we apologized for someone misinforming her but an settlement had been reached, a
legal settlement notice had been signed and returned, and we would not be
refunding any portion of the Liquidated Damages."This complaint has already been handled and settled through the owner of the business We consider this matter closed.Thanks,Todd S***
Good Afternoon, Account is now closed and refund of $has been processed. Customer will receive refund with 3-business days to the account we have on file
Hello, We have reviewed Mr***'s response. In order to attempt to get all information requested, we will need to refer to several different departments for research. Once we have received all information we will respond accordingly. Thanks,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11091792, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have reviewed *** ***'s complaint. I referred the complaint for MrB*** to review. Below is MrB***' response: "As *** mentioned I specifically told her she was signing a year contract and a year leaseThere was never once discussed that if she went out of business everything would be forgiven and she would not be held to a contract. She did call me when things starting going sour and asked about the *** *** leaseI then told her that the leases run through *** *** and she would need to reach out to them to see if there was anything they could do for herI told her I would try and help her with what I could but I could not make any promises on any sort of resolution, as I dont work for *** ***We then hung up and I told her to give me a call back after she spoke with *** *** and I have not heard from her since then."Vantiv does not own the leasing contract and therefore we cannot forgive the lease, even if the machine is shipped back. *** *** would need to contact *** *** Leasing to discuss options available. *** ***'s Vantiv processing account is closed and no billing has occurred since her October statement. In order for *** *** to return her machine, she would need to contact *** *** Leasing, at the phone number on her monthly checking account statement. Thanks,Todd S*** My response:
MrB*** is an unethical personHe is a great liarMy business had been struggling for a couple of years and I DID DISCUSS with him the fact that I might have to closeApparently getting my account was more important than serving an individualI am very angryI do expect Vantiv to handle this with *** *** because they are the ones who got me to sign the paperworkB*** was not forthcoming and he has lied about everythingEven to the point of saying that he told me to call him back when in fact I had already spoken to *** *** when I talked to MrB*** and he said he would try to help and call me back which he never did*** *** said that if he would write a letter stating that he told me I could get out of lease if I closed it might helpSince he is lying about never having said that I don't see that happeningHonestly, this kind of thing can't be allowed to go onIf I thought I couldn't get out of these leases I would NEVER have signed, NEVERI would have stayed with the company I already had because I already owned that equipmentI am not that stupid
Regards,
*** ***
MID: ***MID: ***DBA: *** *** *** *** In reviewing the accounts of *** *** *** *** our records indicate the July statements do inform the merchant of the upcoming annual service fees of $effective September for each account, however the contracts on
file has waived annual service feesThe total of $assessed on the September statements reflect the annual service fees of $169.00, a signature merchant location fee of $2.50, a processing fee of $and a statement credit of $-15.00. No early termination fee was assessed to the accountI have included a copy of the final statement for each account. I have submitted a request to have the annual fees refunded as well as the processing fees in the amount of $that were assessed on each account for the months of August and September The total amount of the refund will be $as additional fee of $labeled “other” was not assessed on the September statements
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it
If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Refund has already been provided. And documentation is consistent with what the customer was charged. We've done our part in being fair with the information already provided
See attached captured picture of the e-mail from their sales rep which there was nothing sent to me and I sent him an e-mail requesting the form which he never sent
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have reviewed Ms***'s complaintMs*** was presented the option to stay open or reach a settlement on their total outstanding Liquidated Damages of $12,267.40. They requested time to review their options and had a restaurant consultant, *** ***, discuss the matter on their
behalf. At that time *** *** advised the merchant would have their account remain open and continue processing with us as the contract requires Vantiv be the sole processor for the merchants credit card processing. Ms***'s account is not in collections for the amount of the liquidated damages that was discussed over the phoneAt this time both options are still available to Ms***We are willing to work out a settlement amount for the Liquidated Damages or the merchant may maintain Vantiv as their exclusive processor for the original year term. Thanks,*** ***
Hello, We have reviewed Ms***'s complaint. We will provide the $fee rebate, however our billing system is not set up to send out a statement prior to fees being taken out of the account. We do not have anyway to send a bill sooner than it already goes out. However Ms***s can access billing in her online tool, which will allow her to see her statement prior to the mailed copy. The $credit will be posted to her checking account on file within business days.Thanks,*** ***
MID: ***DBA: *** *** I have received your inquiry regarding Vantiv BizshieldVantiv BizShield is a simple business tool that’s always on, constantly monitoring your business and your local marketIt instantly alerts you by email, to critical aspects of your business you
simply don’t have time to trackYou can quickly use that valuable information to proactively protect your businessThe emails can include alerts of negative reviews, inaccurate online information about your business, and other threatsYou would have been messaged on the statement days prior to receiving the feeWe are required to provide days advance notice for rates and fee changes which is noted in the Terms & Conditions you signed when you set up your accountDetails can be found in Section We also sent out email communication about the product and why we believe it will be a helpful product for your businessOur records indicate you are no longer enrolled in the service. Thanks in advance,Customer Care
Hello,We reached out to our Element department regarding this concernThey have reached out to the merchant directly and believe they have come to a resolution.Thank you,*** ***
Hello,We have reviewed *** ***'s complaint. I first want to apologize to *** *** for a supervisor not returning a phone call. Second, I have put in a refund for $295, to credit back the Early Termination Fee that was charged to *** ***'s account. The refund will take to
business days to complete and will be deposited into his bank account on file. Thanks,Todd S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Our account has definitely been switched over to collections specifically, Brown & Joseph, LTDI've attached the only document that states anything about a fee in the complaintThere is nothing in the contract that mentions liquid damagesAgain, your own employee hasn't even heard of the liquid damages that you speak of and we were never informedWe will not pay you a dime because this information was never presented or even brought up during conversation with any of your sales reps or customer serviceI assure you, if you presented this information or had even been honest we wouldn't have signed a contract with Vantiv.
Regards,
*** ***
Hello,I have attached a copy of the signed application that documents the details of the account, including the $for the Early Decommission FeeThank you,*** ***
There were no emails exchanged they were verbal phone calls approved the refund which customer already received. Thanks in advance,Customer Care
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This company is a jokeI can not get in touch with them.Regards,*** ***The company has never attempted to get in touch with me.They took over $out of my bank account for processing fees however no processing was being done.They refuse to contact me
Hello,We have reviewed *** ***'s complaint. We found merchant accounts that were attached to the address listed on this complaint. The first one ending in *** and the second ending in ***. The account ending in ***, contract signed 9/26/listed DBA of ***
** ***, shows a terminal *** ***. The MID ending in ***, contract signed listed DBA ** *** ** ***, shows a terminal *** ***. This listed equipment is on the signed contract, along with the terms and agreements by *** *** on 9/26/13. The accounts were open and active until March of 2016. Vantiv was never contacted by *** *** in regards to not receiving any equipment or not wanting to process on either of these merchant accounts. *** *** will need to work with *** *** in order to rectify the lease agreement. We will not be issuing any credits to this account.Thanks,*** ***
Based on the information provided by the sales agent to the client all disputes were handled. Client has received refund for processing error
Dear *** ***.We have reviewed *** ***'s complaint I referred her complaint to our collections and settlement department Here is their response:"An employee at the merchants office
named *** stated she talked to someone at Vantiv who told her the ETF of $
so she completed
and sent in a close form. It went our Liquidated
Damages (LD) team and they spoke to actual primary contact, explained the
total LD, reached a settlement, and received a signed settlement form back from
the merchant. *** than called back the next day asking us to reopen
the account and waive the LD but they would not be processing We stated unfortunately that is not possible, we apologized for someone misinforming her but an settlement had been reached, a
legal settlement notice had been signed and returned, and we would not be
refunding any portion of the Liquidated Damages."This complaint has already been handled and settled through the owner of the business We consider this matter closed.Thanks,Todd S***
Good Afternoon, Account is now closed and refund of $has been processed. Customer will receive refund with 3-business days to the account we have on file
Hello, We have reviewed Mr***'s response. In order to attempt to get all information requested, we will need to refer to several different departments for research. Once we have received all information we will respond accordingly. Thanks,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11091792, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have reviewed *** ***'s complaint. I referred the complaint for MrB*** to review. Below is MrB***' response: "As *** mentioned I specifically told her she was signing a year contract and a year leaseThere was never once discussed that if she went out of business everything would be forgiven and she would not be held to a contract. She did call me when things starting going sour and asked about the *** *** leaseI then told her that the leases run through *** *** and she would need to reach out to them to see if there was anything they could do for herI told her I would try and help her with what I could but I could not make any promises on any sort of resolution, as I dont work for *** ***We then hung up and I told her to give me a call back after she spoke with *** *** and I have not heard from her since then."Vantiv does not own the leasing contract and therefore we cannot forgive the lease, even if the machine is shipped back. *** *** would need to contact *** *** Leasing to discuss options available. *** ***'s Vantiv processing account is closed and no billing has occurred since her October statement. In order for *** *** to return her machine, she would need to contact *** *** Leasing, at the phone number on her monthly checking account statement. Thanks,Todd S*** My response:
MrB*** is an unethical personHe is a great liarMy business had been struggling for a couple of years and I DID DISCUSS with him the fact that I might have to closeApparently getting my account was more important than serving an individualI am very angryI do expect Vantiv to handle this with *** *** because they are the ones who got me to sign the paperworkB*** was not forthcoming and he has lied about everythingEven to the point of saying that he told me to call him back when in fact I had already spoken to *** *** when I talked to MrB*** and he said he would try to help and call me back which he never did*** *** said that if he would write a letter stating that he told me I could get out of lease if I closed it might helpSince he is lying about never having said that I don't see that happeningHonestly, this kind of thing can't be allowed to go onIf I thought I couldn't get out of these leases I would NEVER have signed, NEVERI would have stayed with the company I already had because I already owned that equipmentI am not that stupid
Regards,
*** ***
MID: ***MID: ***DBA: *** *** *** *** In reviewing the accounts of *** *** *** *** our records indicate the July statements do inform the merchant of the upcoming annual service fees of $effective September for each account, however the contracts on
file has waived annual service feesThe total of $assessed on the September statements reflect the annual service fees of $169.00, a signature merchant location fee of $2.50, a processing fee of $and a statement credit of $-15.00. No early termination fee was assessed to the accountI have included a copy of the final statement for each account. I have submitted a request to have the annual fees refunded as well as the processing fees in the amount of $that were assessed on each account for the months of August and September The total amount of the refund will be $as additional fee of $labeled “other” was not assessed on the September statements
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it
If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Refund has already been provided. And documentation is consistent with what the customer was charged. We've done our part in being fair with the information already provided
See attached captured picture of the e-mail from their sales rep which there was nothing sent to me and I sent him an e-mail requesting the form which he never sent
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***