[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I just received payment on 3/22/16.Thank you for all your help.
Regards,
*** ***
Hello,We have reviewed *** ***'s complaint. *** ***'s account was closed on 11/25/2015. *** *** called into our Call Center on 11/5/advising of wanting to close her merchant processing account. Prior to that phone call, the last time we spoke with *** was on
9/26/2013. *** *** did not contact us prior to 11/5/in regards to closing her processing account. The account was closed within days of request, per the contract, we had days to close. *** *** is requesting refunds for fees prior to her closing her account. Since we were not contacted before 11/5/2015, we will not be providing any refunds.Thanks,Todd S***
Hello,We have reviewed *** ***'s complaint. I referred the complaint for MrB*** to review. Below is MrB***' response: "As ***
mentioned I specifically told her she was signing a year contract and a
year leaseThere was never once discussed that if she went
out of business everything
would be forgiven and she would not be held to a contract.
She did call me
when things starting going sour and asked about the *** *** leaseI then
told her that the leases run through *** *** and she would need to reach out
to them to see if there was anything they could do for herI told her I would
try and help her with what I could but I could not make any promises on any
sort of resolution, as I dont work for *** ***We then hung up and I told
her to give me a call back after she spoke with *** *** and I have not heard
from her since then."Vantiv does not own the leasing contract and therefore we cannot forgive the lease, even if the machine is shipped back. *** *** would need to contact *** *** Leasing to discuss options available. *** ***'s Vantiv processing account is closed and no billing has occurred since her October statement. In order for *** *** to return her machine, she would need to contact *** *** ***, at the phone number on her monthly checking account statement. Thanks,Todd S***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, no refund has been received to date! Please process as soon as possible
Regards,
*** ***
Hello,We have reviewed *** ***'s response We have processed a refund in the amount of $and deposited it into the checking account we have on file Thanks,*** ***
Hello, We have reviewed Ms*** response. My technical support manager advised that we do not have a contract with Flint that will allow us to process the missing transactions. Since Flint handles all of Ms*** processing, they would need to push those transaction's through. Vantiv doesn't handle the processing. Thanks,*** ***
Hello,We have reviewed Mr***'s complaintThe early termination fee of $was charged per the contract Mr*** signed when opening this accountThis fee is not eligible to be refundedThank you,*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you
wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello,We have reviewed Mr***'s complaint. We apologize that he is having issues with his sales. We encourage Mr*** to contact our sales and loyalty department at *** to see what they are able to do to help with his terminal issues
Dear *** ***,
We have
reviewed *** ***’s complaint. *** *** contacted our call center times in the years she processed with
Vantiv. During each one of those calls,
it was never mentioned that she was unhappy with service or that she was
unaware of a lease
agreement. *** ***
signed terms and conditions on 4/24/that clearly state’s an early
termination fee in the contract. *** *** then signed a lease agreement on 5/13/that shows the monthly fee and it’s
a non-cancellable month lease. We
will not be able to provide a refund for something *** *** signed and agreed
too.
Thanks,Todd S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Vanitv has failed to provide me with copies of my "30-day notice of rate increase" according to Section 5.A of their "Bank Card Merchant Agreement Terms And Conditions"Furthermore, I have attached the original agreement pages that contains a document titled "Centralized Deal Boarding - Deal Submission Form - New Sales" that states "Total Deal Revenue - $3,721.16". If "Total Deal Revenue" is $3,over months, how is it possible that "Liquidated Damages" total $6,120.90" for cancellation of contract months earlier?Revdex.com - We have been billed, and have paid in full the $cancellation fee determined by the original agreed termsIf we are unable to resolve this here, we would like our story to be publicly posted under Vantiv's Revdex.com profilePlease let our voices be heard! We are also contracting several major websites with our experience - Rip-Off Report, Card Payment Options, Merchant Maverick, etcAs well as the Attorney General's Office for the State Of IndianaVanitv is only interested in their bottom line - they do not care for small businesses, and seek to take advantage of those are in less favorable conditionsI believe in "free-commerce", which means I get to choose who I do business with - at the best price, and the best serviceClearly, Vantiv plans to extort small businesses, rather than help them succeedShame on themThank you for your help. Regards,
*** ***
We signed a year contract in September 2012, which ended in September The official cancellation occurring January I mention this because I'm not sure how it is relevant to provide your specific request.The attachments contain the agreement outlining the contract terms and conditionsAlso, there is an additional attachment that shows email correspondence that occurred June 11, 2014, which states that we were not extending our contract with Vantiv
Hello,We have reviewed *** ***'s complaint I personally emailed *** *** today asking for some information to be able to expedite the issue and get a an acceptable resolution I will continue to work with *** *** until a resolution has been determined.Thanks,Todd S***
Hello,The merchant agreements specify an early termination fee on the contractsIf its closed prior to the years specified, that fee will be assessedWe can either let it stand as is with the fee being assessed, or reopen the account to close it again in November to waive it from being charged.Thank you,Todd S
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you
may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello,We have reviewed Mr***'s rejection. There currently isn't a resolution for the PIN debit EMV machines. At this point the only solution is to run the card as tech support suggested.Thanks,*** ***
Date Sent: 5/3/10:11:AMHello, We have reviewed Ms*** response I have attached a signed copy of the Terms and Conditions Acknowledgement that was signed on 9/12/by the listed owner Matt *** We consider this matter closed. Thanks,Todd Shumate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
We have not received even a single call from our customers for disputing any charge Whatever amount they have made up for collection agency must be from them only We are still providing the service to our customers despite the closure of our account . Initially they lied about my response to their enquiries and they are again lying about chargebacks and denials This company is nothing but a bunch of thieves and liars They dont know what they are doing and take random decisions when they wake up from sleep I informed them about our business in the very beginning so closing our account by telling me that it is high risk doesnt make any sense to me They just make themselves look like more and more unprofessionals or they are really incompetent I can provide all the conversation I had in the beginning with their representative in which I told them that what our business is about Vantiv should learn to do business and then how to handle business rather than cheating their own customers I want Revdex.com to give them the lowest rating possible for cheating us
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I just received payment on 3/22/16.Thank you for all your help.
Regards,
*** ***
Hello,We have reviewed *** ***'s complaint. *** ***'s account was closed on 11/25/2015. *** *** called into our Call Center on 11/5/advising of wanting to close her merchant processing account. Prior to that phone call, the last time we spoke with *** was on
9/26/2013. *** *** did not contact us prior to 11/5/in regards to closing her processing account. The account was closed within days of request, per the contract, we had days to close. *** *** is requesting refunds for fees prior to her closing her account. Since we were not contacted before 11/5/2015, we will not be providing any refunds.Thanks,Todd S***
Hello,We have reviewed *** ***'s complaint. I referred the complaint for MrB*** to review. Below is MrB***' response: "As ***
mentioned I specifically told her she was signing a year contract and a
year leaseThere was never once discussed that if she went
out of business everything
would be forgiven and she would not be held to a contract.
She did call me
when things starting going sour and asked about the *** *** leaseI then
told her that the leases run through *** *** and she would need to reach out
to them to see if there was anything they could do for herI told her I would
try and help her with what I could but I could not make any promises on any
sort of resolution, as I dont work for *** ***We then hung up and I told
her to give me a call back after she spoke with *** *** and I have not heard
from her since then."Vantiv does not own the leasing contract and therefore we cannot forgive the lease, even if the machine is shipped back. *** *** would need to contact *** *** Leasing to discuss options available. *** ***'s Vantiv processing account is closed and no billing has occurred since her October statement. In order for *** *** to return her machine, she would need to contact *** *** ***, at the phone number on her monthly checking account statement. Thanks,Todd S***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, no refund has been received to date! Please process as soon as possible
Regards,
*** ***
Hello,We have reviewed *** ***'s response We have processed a refund in the amount of $and deposited it into the checking account we have on file Thanks,*** ***
Hello, We have reviewed Ms*** response. My technical support manager advised that we do not have a contract with Flint that will allow us to process the missing transactions. Since Flint handles all of Ms*** processing, they would need to push those transaction's through. Vantiv doesn't handle the processing. Thanks,*** ***
Hello,We have reviewed Mr***'s complaintThe early termination fee of $was charged per the contract Mr*** signed when opening this accountThis fee is not eligible to be refundedThank you,*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you
wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello,We have reviewed Mr***'s complaint. We apologize that he is having issues with his sales. We encourage Mr*** to contact our sales and loyalty department at *** to see what they are able to do to help with his terminal issues
MID requested, not provided
Dear *** ***,
We have
reviewed *** ***’s complaint. *** *** contacted our call center times in the years she processed with
Vantiv. During each one of those calls,
it was never mentioned that she was unhappy with service or that she was
unaware of a lease
agreement. *** ***
signed terms and conditions on 4/24/that clearly state’s an early
termination fee in the contract. *** *** then signed a lease agreement on 5/13/that shows the monthly fee and it’s
a non-cancellable month lease. We
will not be able to provide a refund for something *** *** signed and agreed
too.
Thanks,Todd S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Vanitv has failed to provide me with copies of my "30-day notice of rate increase" according to Section 5.A of their "Bank Card Merchant Agreement Terms And Conditions"Furthermore, I have attached the original agreement pages that contains a document titled "Centralized Deal Boarding - Deal Submission Form - New Sales" that states "Total Deal Revenue - $3,721.16". If "Total Deal Revenue" is $3,over months, how is it possible that "Liquidated Damages" total $6,120.90" for cancellation of contract months earlier?Revdex.com - We have been billed, and have paid in full the $cancellation fee determined by the original agreed termsIf we are unable to resolve this here, we would like our story to be publicly posted under Vantiv's Revdex.com profilePlease let our voices be heard! We are also contracting several major websites with our experience - Rip-Off Report, Card Payment Options, Merchant Maverick, etcAs well as the Attorney General's Office for the State Of IndianaVanitv is only interested in their bottom line - they do not care for small businesses, and seek to take advantage of those are in less favorable conditionsI believe in "free-commerce", which means I get to choose who I do business with - at the best price, and the best serviceClearly, Vantiv plans to extort small businesses, rather than help them succeedShame on themThank you for your help. Regards,
*** ***
We signed a year contract in September 2012, which ended in September The official cancellation occurring January I mention this because I'm not sure how it is relevant to provide your specific request.The attachments contain the agreement outlining the contract terms and conditionsAlso, there is an additional attachment that shows email correspondence that occurred June 11, 2014, which states that we were not extending our contract with Vantiv
Hello, Attached is a complete breakdown of rates and fees for *** ***, that was provided from our servicing team. Thanks,*** ***
Hello,We have reviewed *** ***'s complaint I personally emailed *** *** today asking for some information to be able to expedite the issue and get a an acceptable resolution I will continue to work with *** *** until a resolution has been determined.Thanks,Todd S***
Hello,The merchant agreements specify an early termination fee on the contractsIf its closed prior to the years specified, that fee will be assessedWe can either let it stand as is with the fee being assessed, or reopen the account to close it again in November to waive it from being charged.Thank you,Todd S
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you
may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello,We have reviewed Mr***'s rejection. There currently isn't a resolution for the PIN debit EMV machines. At this point the only solution is to run the card as tech support suggested.Thanks,*** ***
Date Sent: 5/3/10:11:AMHello, We have reviewed Ms*** response I have attached a signed copy of the Terms and Conditions Acknowledgement that was signed on 9/12/by the listed owner Matt *** We consider this matter closed. Thanks,Todd Shumate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
We have not received even a single call from our customers for disputing any charge Whatever amount they have made up for collection agency must be from them only We are still providing the service to our customers despite the closure of our account . Initially they lied about my response to their enquiries and they are again lying about chargebacks and denials This company is nothing but a bunch of thieves and liars They dont know what they are doing and take random decisions when they wake up from sleep I informed them about our business in the very beginning so closing our account by telling me that it is high risk doesnt make any sense to me They just make themselves look like more and more unprofessionals or they are really incompetent I can provide all the conversation I had in the beginning with their representative in which I told them that what our business is about Vantiv should learn to do business and then how to handle business rather than cheating their own customers I want Revdex.com to give them the lowest rating possible for cheating us
Regards,
*** ***