Hello,We have reviewed Ms*** response. I have attached a signed copy of the Terms and Conditions Acknowledgement that was signed on 9/12/by the listed owner Matt ***. We consider this matter closed. Thanks,*** ***
Good Afternoon, We were unable to locate merchant information. Can you please provide your merchant identification number? Thanks in advance,Customer Care
Hello, We have reviewed *** *** complaintIn researching this, we have determined that the $charge was an early termination fee for cancelling prior to the initial year agreementIt looks like the account was closed at the very end of May, which rolled the account over into the May
billing cycle and generating a fee for that monthThe anniversary date for this account would be in November of this yearWe can reopen the account, refund the $fee that was billed, and then have the account closed in November which would not charge an ETF againThe account would remain open for that time and generate monthly billingThank you,Todd S
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The agreement signed by Ms*** contains the following statements:(iii) he or she has been provided a full and complete copy of this Agreement, AND (iv) that he or she has read, understands, and accepts all of the terms and conditions contained in this paragraph and elsewhere within the Agreement. And Merchant acknowledges receipt of the Merchant Processing Agreement, Application thereto, Price Schedule, and any and all other applicable amendments, schedules, exhibits, and attachments, including without limitation, the documents listed belowMerchant has read, understands and agrees to be bound by the Agreement, as may be amended from time to time in accordance therewithMerchant can request a copy of the Agreement at any time by contacting a Customer Service Representative at (877) 744-or Relationship Manager.The terms and conditions of the agreement contains the following paragraph: iiiNotwithstanding the foregoing, the Early Deconversion Fee and liquidated damages fee will not exceed the maximum amount set forth by applicable lawMerchant acknowledges and agrees the liquidated damages are fair and reasonable because it is difficult or impossible to estimate Processor’s damages resulting from any breach or improper terminationMerchant shall also reimburse Processor for any damage, loss or expense incurred by Processor, including all past due, unpaid and/or future invoices for services rendered by Processor in connection with this AgreementNotwithstanding anything in this Agreement to the contrary, however, after termination, Merchant will remain liable for chargebacks and other adjustments and for other fees, fines, penalties, charges or losses incurred by Processor in connection with this AgreementMerchant authorizes Processor to debit Merchant’s Designated Account for, or deduct from any settlement funds otherwise owed to Merchant, the Early Deconversion Fee, plus any and all losses (including costs, expenses and liabilities) incurred by Processor in connection with terminationIf Merchant’s settlement funds or the balance in the Designated Account is insufficient to cover the Early Deconversion Fee and all such losses, Merchant agrees to pay Processor such amounts immediately upon receipt of invoiceAll amounts due pursuant to this section shall be immediately due and payable by Merchant without notice or demandMerchant will be responsible for all collection and legal fees and expenses Processor incurs in the collection of any delinquent amounts Merchant may owe Processor. This account was one of a few that got preemptively turned over to that collections company due to an internal error, but it has since been recalled and corrected so currently, the account is not in collections with *** *** ***However, that is the avenue that will be taken if a settlement is not reached, or the merchant does not maintain Vantiv as their exclusive processor for the original year termThe settlement offer for the liquidated damages is still valid at this time Thank you, *** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am however not happy that I will still be getting monthly charges for a service I am no longer using Is there any way to dispute those charges further?
Regards,
*** ***
MID: ***DBA: *** *** *** In reviewing your account our records indicate the lease terms are indeed not cancelableI have included a clearer copy of the contract which illustrates these details on page and I apologize for any inconvenience this matter has
caused. Thanks in advance,Customer Care
I have no idea what phone number the bank was using to try reaching me; we received a call on my husband's phone (not the number provided in the complaint) Friday, October 2, from Tim F* and called him back immediatelyTim spoke with my husband and said he needed to do some additional research as he had a contract dated February - we were not even in business at that timeOn Monday, October I was finally able to reach and speak with Tim directly; the matter appears to be satisfactorily resolved
I have reviewed the response made by the business in reference to complaint ID ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11502613, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below Vantiv Merchant services did not assume ANY liquid damages They are a corrupt company with hidden fees and hidden agendas They raised our pricing without our knowledgeWe never received one paper or email statement from themI've made numerous requests for mailed statements and it never happened Our sales rep Christine even tried to pay us under the table to keep us from switching providers Again, Vantiv did not have ANY liquid damages They are a bate and switch company
Regards,
*** ***
Hello,The terms and conditions are a separate document that are agreed upon with the signature of the contractThese are given out at the same time with the contractsThank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Ok, so is my account closed now? I have not received an email stating that it is closed. There will be not any other fees charged, correct?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11875603, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the bank's gesture of returning a partial refund of unearned fees on my inactive accountHowever, I recognize this as acceptance of my claim by VantivI return to my original request for full reimbursement of unearned feesVantiv has a record of our contact in October requesting account closureIt is clear by our zero activity after that, that we believed our account was closed after we faxed the letterI consider it a fluke that Vantiv cannot find our fax of that letterI am only asking that Vantiv do their part, as we did, to treat our account as closed since October , 2015, and reimburse unearned fees since that datePlease see attached documents that support my claim.Thank you for your careful reconsideration of my claim, and for a fair judgment
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Vantiv breached the contract by increasing my ratesWhen I signed up for Vantiv, I expressed my concerns to *** *** about charge backs She promised that it would be easy to disputeI never once received a paper statements *** would try and pay me cash from her wallet for the charge backs The rates went up after the first year, it's not fair It's a bait and switch situation.I am willing to pay a $cancellation fee to Vantiv Regards,
*** ***
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]For Vantiv's information, my merchant number associated with these transactions is: *** The date I have problems being paid are all on 02/18/16, and there are a total of transactions The total dollar amount of these transactions is $ I appreciate your help with this matter
Regards,
*** ***
Hello, We have reviewed Mr***'s response. Merchant processing fees are all contracted fees. We are not processing a refund for processing fees that were set up at the time of the contract. There wasn't an over charge of fees or any fees charged to Mr*** that were not contracted. There is not a refund owed at this time. Thanks,*** ***
Hello,We have reviewed Ms*** response. I have attached a signed copy of the Terms and Conditions Acknowledgement that was signed on 9/12/by the listed owner Matt ***. We consider this matter closed. Thanks,*** ***
Hello,Attached are the requested documents for clarification.Thank you,*** ***
Good Afternoon, We were unable to locate merchant information. Can you please provide your merchant identification number? Thanks in advance,Customer Care
Hello, We have reviewed *** *** complaintIn researching this, we have determined that the $charge was an early termination fee for cancelling prior to the initial year agreementIt looks like the account was closed at the very end of May, which rolled the account over into the May
billing cycle and generating a fee for that monthThe anniversary date for this account would be in November of this yearWe can reopen the account, refund the $fee that was billed, and then have the account closed in November which would not charge an ETF againThe account would remain open for that time and generate monthly billingThank you,Todd S
Hello,We have reviewed Mr***'s complaint. We have contacted Mr*** today and worked a review of his rates. This issue has been resolved.Thanks,*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The agreement signed by Ms*** contains the following statements:(iii) he or she has been provided a full and complete copy of this Agreement, AND (iv) that he or she has read, understands, and accepts all of the terms and conditions contained in this paragraph and elsewhere within the Agreement. And Merchant acknowledges receipt of the Merchant Processing Agreement, Application thereto, Price Schedule, and any and all other applicable amendments, schedules, exhibits, and attachments, including without limitation, the documents listed belowMerchant has read, understands and agrees to be bound by the Agreement, as may be amended from time to time in accordance therewithMerchant can request a copy of the Agreement at any time by contacting a Customer Service Representative at (877) 744-or Relationship Manager.The terms and conditions of the agreement contains the following paragraph: iiiNotwithstanding the foregoing, the Early Deconversion Fee and liquidated damages fee will not exceed the maximum amount set forth by applicable lawMerchant acknowledges and agrees the liquidated damages are fair and reasonable because it is difficult or impossible to estimate Processor’s damages resulting from any breach or improper terminationMerchant shall also reimburse Processor for any damage, loss or expense incurred by Processor, including all past due, unpaid and/or future invoices for services rendered by Processor in connection with this AgreementNotwithstanding anything in this Agreement to the contrary, however, after termination, Merchant will remain liable for chargebacks and other adjustments and for other fees, fines, penalties, charges or losses incurred by Processor in connection with this AgreementMerchant authorizes Processor to debit Merchant’s Designated Account for, or deduct from any settlement funds otherwise owed to Merchant, the Early Deconversion Fee, plus any and all losses (including costs, expenses and liabilities) incurred by Processor in connection with terminationIf Merchant’s settlement funds or the balance in the Designated Account is insufficient to cover the Early Deconversion Fee and all such losses, Merchant agrees to pay Processor such amounts immediately upon receipt of invoiceAll amounts due pursuant to this section shall be immediately due and payable by Merchant without notice or demandMerchant will be responsible for all collection and legal fees and expenses Processor incurs in the collection of any delinquent amounts Merchant may owe Processor. This account was one of a few that got preemptively turned over to that collections company due to an internal error, but it has since been recalled and corrected so currently, the account is not in collections with *** *** ***However, that is the avenue that will be taken if a settlement is not reached, or the merchant does not maintain Vantiv as their exclusive processor for the original year termThe settlement offer for the liquidated damages is still valid at this time Thank you, *** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am however not happy that I will still be getting monthly charges for a service I am no longer using Is there any way to dispute those charges further?
Regards,
*** ***
In reviewing the account, the issue has been resolved, we am showing the $deposit was posted to the account on 5/
MID: ***DBA: *** *** *** In reviewing your account our records indicate the lease terms are indeed not cancelableI have included a clearer copy of the contract which illustrates these details on page and I apologize for any inconvenience this matter has
caused. Thanks in advance,Customer Care
I have no idea what phone number the bank was using to try reaching me; we received a call on my husband's phone (not the number provided in the complaint) Friday, October 2, from Tim F
* and called him back immediatelyTim spoke with my husband and said he needed to do some additional research as he had a contract dated February - we were not even in business at that timeOn Monday, October I was finally able to reach and speak with Tim directly; the matter appears to be satisfactorily resolved
I have reviewed the response made by the business in reference to complaint ID ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11502613, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below Vantiv Merchant services did not assume ANY liquid damages They are a corrupt company with hidden fees and hidden agendas They raised our pricing without our knowledgeWe never received one paper or email statement from themI've made numerous requests for mailed statements and it never happened Our sales rep Christine even tried to pay us under the table to keep us from switching providers Again, Vantiv did not have ANY liquid damages They are a bate and switch company
Regards,
*** ***
Hello,The terms and conditions are a separate document that are agreed upon with the signature of the contractThese are given out at the same time with the contractsThank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Ok, so is my account closed now? I have not received an email stating that it is closed. There will be not any other fees charged, correct?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11875603, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the bank's gesture of returning a partial refund of unearned fees on my inactive accountHowever, I recognize this as acceptance of my claim by VantivI return to my original request for full reimbursement of unearned feesVantiv has a record of our contact in October requesting account closureIt is clear by our zero activity after that, that we believed our account was closed after we faxed the letterI consider it a fluke that Vantiv cannot find our fax of that letterI am only asking that Vantiv do their part, as we did, to treat our account as closed since October , 2015, and reimburse unearned fees since that datePlease see attached documents that support my claim.Thank you for your careful reconsideration of my claim, and for a fair judgment
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Vantiv breached the contract by increasing my ratesWhen I signed up for Vantiv, I expressed my concerns to *** *** about charge backs She promised that it would be easy to disputeI never once received a paper statements *** would try and pay me cash from her wallet for the charge backs The rates went up after the first year, it's not fair It's a bait and switch situation.I am willing to pay a $cancellation fee to Vantiv Regards,
*** ***
This matter has been resolved and the fee has been refunded back to my account.Thanks!*** ***
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]For Vantiv's information, my merchant number associated with these transactions is: *** The date I have problems being paid are all on 02/18/16, and there are a total of transactions The total dollar amount of these transactions is $ I appreciate your help with this matter
Regards,
*** ***
Hello, We have reviewed Mr***'s response. Merchant processing fees are all contracted fees. We are not processing a refund for processing fees that were set up at the time of the contract. There wasn't an over charge of fees or any fees charged to Mr*** that were not contracted. There is not a refund owed at this time. Thanks,*** ***