[A default letter is provided here which indicates your acceptance of the business's response. If you wish,...
you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello, We have reviewed [redacted]'s complaint. [redacted] makes reference to an online contract that states something different then the one he signs. We are not aware of any online version of a merchant contract. If [redacted] can provide a copy of the contract he signed...
that doesn't match our version, we will research further. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They "replaced" our machine after we PAID some $400 for the machine. I have dozens of emails that were never replied to. It am on the road for the next two weeks.I really don't know how to respond to their out-and-out lies in a he-said/she-said situation.
Regards,
[redacted]
Hello, We have reviewed Mr. [redacted]'s complaint. Mr. [redacted] claimed he contacted us in July in regards to receiving a close letter. We reviewed our call logs for Mr. [redacted]'s account and prior to September of this year, the previous time we spoke to Mr. [redacted] was on 2/2/16 when we...
spoke with [redacted] in regards to EMV questions. We do not have record of Mr. [redacted] calling in July of this year to Vantiv Contact Center. Therefore we cannot process a refund request. We show the close letter dated for 9/22/16 and we have 30 days to close the merchant account. Thanks,[redacted]
The reason for my rejection is: The amount I have totaled for the fees and monthly charges that are not valid and not on the original agreement totaling $288.05. They state they mistakenly charged me for an EMV device and I do not have one. That is correct but they also charged me for Omnishield and in my original agreement, it was voided. They are charging me the max amount every month for that. They are also charging me monthly minimum fees, again this is not in my contract. There customer service was horrible, they never allowed me to speak to a supervisor. I was told, "they have no supervisors" and I was told that they would get one for me and disconnected the call and another time I was told "they all just stepped into a meeting." They obviously have no desire to assist their customers and would rather just keep feeding them lines and stringing them along and allowing another month to go by unresolved and let them illegitimately tax on more monthly fees. They also stated that someone would get back to me either by phone or email in 7-10 days and no one ever contacted me until I took legal action. This company does not care about their customers and it is unfortunate. So, no I do not accept their minimal return of the fees. I also now have the attention of my local representative which took months to get her to acknowledge my concerns. I am going to give her an opportunity to make this right. She has been successful on a credit of about 2/3 of my complaint. Once the final amount is credited, I will cancel the remainder of my contract. If she fails to make it right, I will be reaching out the Revdex.com again.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish,...
you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello, We have reviewed [redacted]'s complaint. [redacted] makes reference to an online contract that states something different then the one he signs. We are not aware of any online version of a merchant contract. If [redacted] can provide a copy of the contract he signed...
that doesn't match our version, we will research further. Thanks,[redacted]
Hello, This has been completed. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They "replaced" our machine after we PAID some $400 for the machine. I have dozens of emails that were never replied to. It am on the road for the next two weeks.I really don't know how to respond to their out-and-out lies in a he-said/she-said situation.
Regards,
[redacted]
Hello, We have reviewed Mr. [redacted]'s complaint. Mr. [redacted] claimed he contacted us in July in regards to receiving a close letter. We reviewed our call logs for Mr. [redacted]'s account and prior to September of this year, the previous time we spoke to Mr. [redacted] was on 2/2/16 when we...
spoke with [redacted] in regards to EMV questions. We do not have record of Mr. [redacted] calling in July of this year to Vantiv Contact Center. Therefore we cannot process a refund request. We show the close letter dated for 9/22/16 and we have 30 days to close the merchant account. Thanks,[redacted]
The reason for my rejection is: The amount I have totaled for the fees and monthly charges that are not valid and not on the original agreement totaling $288.05. They state they mistakenly charged me for an EMV device and I do not have one. That is correct but they also charged me for Omnishield and in my original agreement, it was voided. They are charging me the max amount every month for that. They are also charging me monthly minimum fees, again this is not in my contract. There customer service was horrible, they never allowed me to speak to a supervisor. I was told, "they have no supervisors" and I was told that they would get one for me and disconnected the call and another time I was told "they all just stepped into a meeting." They obviously have no desire to assist their customers and would rather just keep feeding them lines and stringing them along and allowing another month to go by unresolved and let them illegitimately tax on more monthly fees. They also stated that someone would get back to me either by phone or email in 7-10 days and no one ever contacted me until I took legal action. This company does not care about their customers and it is unfortunate. So, no I do not accept their minimal return of the fees. I also now have the attention of my local representative which took months to get her to acknowledge my concerns. I am going to give her an opportunity to make this right. She has been successful on a credit of about 2/3 of my complaint. Once the final amount is credited, I will cancel the remainder of my contract. If she fails to make it right, I will be reaching out the Revdex.com again.
Hello,We have reviewed Mr. [redacted]'s complaint. We are confirming that his merchant accounts are closed.Thanks,[redacted]