Hello,We have reviewed [redacted]'s response. As previously stated, your tax identification number has been corrected to match what [redacted] and the IRS have on file. There is no longer a discrepancy in information not matching. [redacted] should follow the proper procedure for filing taxes. I apologize for any confusion in my previous statement. Unfortunately, our 1099k department has to follow the rules set forth by the IRS. The checked the signed contract before placing [redacted]'s account into back up withholding. The contract has a miss-matching Tax ID. That is why [redacted] received what is called a B1 notice from Vantiv. This notice was sent to the address listed in this complaint in May 2015, along with instructions and a W9 correction form to be mailed back before the cutoff in June 2015. Completing this form would have prevented any withholding from occurring. I have sent this issue to my 1099k department. Below is the amount [redacted] processed along with the 28% withheld from the IRS:7/24/15 batch total - $60 IRS 28% withheld - $16.807/29/15 batch total - $200 IRS 28% withheld - $56.008/4/15 batch total - $60 IRS 28% withheld - $16.808/5/15 batch total - $225.00 IRS 28% withheld - $63.008/6/15 batch total - $600 IRS 28% withheld - $168.009/11/15 batch total - $446.00 IRS 28% withheld - $124.889/16/15 batch total - $290.00 IRS 28% withheld - $81.20The total reported withheld is $527.28. With the issues [redacted] has had with his account, we have agreed to process a refund in that amount and it will be in the bank account on fie within 7 business days.Thanks,Todd S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] is very aggressive, condescending and leaves threatening voicemails. Not interested in speaking with him, without a moderator. This business practices intimidation through threats. I'm fearful for other consumers to have to experience this type of business practice.
Regards,
[redacted]
Hello, We have reviewed Mr. [redacted]'s complaint. I have spoken with several departments in regards to the issue. Our chargeback team handled all chargeback's like they do for all merchants. Notification goes out in the mail. Vantiv doesn't call merchants for...
chargebacks, we do not have the man power to cover thousand's of chargebacks daily. Our only hold on our side was for $8200, due to the fact we could not collect our billing charges. As for the fees Mr. [redacted] is claiming owed, we don't agree with that dollar amount of $15000. If Mr. [redacted] wants to provide a detail list of all fees, I can forward to our accounting department for review. Thanks,Todd Shumate
Hello, We have reviewed Ms. [redacted] complaint. This is currently being researched by all departments involved. Once we are able to resolve the issue, we will provide an updated to Ms. Toler as well as the Revdex.com complaint. Thanks,[redacted]
This matter has been reviewed by all departments involved. We have responded with the contractual obligations of Ms. [redacted] and the signature on the agreement that acknowledges the terms and conditions. We feel that this matter has been addressed and there is no further investigation on our end. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12078356, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Here is the Merchant [redacted] # [redacted]
My complaint was resolved yesterday. After six months, I finally have confirmation from them that the account is closed and I will no longer be billed, so I would like to withdraw my complaint. Thank you,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] , Thank you very much. I appreciate you taking the time to look into this matter. Looking forward to a long business relationship together.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like these documents attached to this complaint thread, in order to verify through all parties that the requested information was adequately provided. Furthermore, we find it necessary to advise Vantiv and the Revdex.com that we have taken further action within our own state jurisdiction, and have reached out to the Indiana Secretary of State and Attorney General's Office.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This company is a joke. I can not get in touch with them.
Regards,
[redacted]
Hello, We have reviewed [redacted]' complaint. The contract was set up by an Individual Sales Office. Since [redacted]' hasn't processed on her account, we will close the account without an early termination fee. We will also provide the $20.94 refund to the bank account on...
file. This refund will be deposited within 7 business days. Thanks,Todd S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The total amount of $124.58 was refunded, and thank you for taking care of it! However, I be**eve the account is still not closed since I was charged again on 9/9/2016 for another $24.95. Please see my bank account activities as attached, and please close the account completely.
Regards,
[redacted]
Hello,Upon review of the account, we have no record of any calls or conversations. Can we please have clarification of the issue so we can determine how to best assist in this situation?Thank you,[redacted]
Hello, We have reviewed [redacted]'s complaint. A refund was put in on 3/11/16 in the amount of $250. That refund was sent to the bank account on file. Thanks,Todd S[redacted]
Hello,We have reviewed [redacted]'s complaint. I referred her complaint to my sales and loyalty team. They advised me that [redacted] had a rate review in November of 2014 and signed a Contract Extension Agreement (C.E.A.) at that time. Unfortunately we can only complete rate...
reviews every 12 months and [redacted] wouldn't be eligible for one until November 2015. [redacted] was faxed her original copy of her contract as well as her C.E.A. from 2014 on 9/9/15. I apologize that she received the incorrect information twice before, but should now have the correct information as requested. [redacted] was also faxed a close letter and a copy of the terms and conditions of the contract. If [redacted]'s wishes to terminate her contract before the date listed, there would be an Early Termination Fee assessed, as the close letter indicates. Thanks,Todd S[redacted]
Hello, We have reviewed the rejection. Vantiv does not or never has been responsible for charge back decisions. The Card Association (VISA /MasterCard) are responsible for making the decision on who wins a charge-back. We simply provide documentation on behalf of the merchant. If you have any questions on a charge-back decision you can contact the phone number on the letter. We are not holding any money, once the decision is final, the money is released to the winner of the Charge-back.Thanks,[redacted]
Hello, We have reviewed Ms. [redacted] response. As previously stated, the full terms and conditions are in a separate document that is provided to the merchant. The contract doesn't list the full terms because of the length of the document. There are not any over-charges owed, because all fees were outlined as well as noted changes within 60 days on a billing statement. We consider this matter closed. Thanks,Todd Shumate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] In reference to your company having no records of someone calling, this is completely wrong. [redacted] had called numerous times, including talking to someone in the billing dept. trying to get help and someone in tech support trying to get someone. She was always told to deal with the sales dept. which was [redacted] at [redacted] I have attached a copy of the letter cancelling my account in June along with the fax confirmation showing it had gone through. I also attached the letter she faxed asking for someone to call, which no one did. And also the letter she sent along with cancellation form. If you received the cancellation form, you received the letter that was with it. Why did no one contact her then as requested? I have now shown you proof that I contacted your company in June to cancel this account. Therefore a refund should be issued and the account should be closed immediately. And maybe you should talk to [redacted], as she is the one that confirmed she received the cancellation letter and also confirmed the account had been closed. Again, this is an error on your company, not mine. I should not be the one responsible because your company did not do their job.
Regards,
[redacted]
Hello,We have reviewed [redacted]'s response. As previously stated, your tax identification number has been corrected to match what [redacted] and the IRS have on file. There is no longer a discrepancy in information not matching. [redacted] should follow the proper procedure for filing taxes. I apologize for any confusion in my previous statement. Unfortunately, our 1099k department has to follow the rules set forth by the IRS. The checked the signed contract before placing [redacted]'s account into back up withholding. The contract has a miss-matching Tax ID. That is why [redacted] received what is called a B1 notice from Vantiv. This notice was sent to the address listed in this complaint in May 2015, along with instructions and a W9 correction form to be mailed back before the cutoff in June 2015. Completing this form would have prevented any withholding from occurring. I have sent this issue to my 1099k department. Below is the amount [redacted] processed along with the 28% withheld from the IRS:7/24/15 batch total - $60 IRS 28% withheld - $16.807/29/15 batch total - $200 IRS 28% withheld - $56.008/4/15 batch total - $60 IRS 28% withheld - $16.808/5/15 batch total - $225.00 IRS 28% withheld - $63.008/6/15 batch total - $600 IRS 28% withheld - $168.009/11/15 batch total - $446.00 IRS 28% withheld - $124.889/16/15 batch total - $290.00 IRS 28% withheld - $81.20The total reported withheld is $527.28. With the issues [redacted] has had with his account, we have agreed to process a refund in that amount and it will be in the bank account on fie within 7 business days.Thanks,Todd S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] is very aggressive, condescending and leaves threatening voicemails. Not interested in speaking with him, without a moderator. This business practices intimidation through threats. I'm fearful for other consumers to have to experience this type of business practice.
Regards,
[redacted]
Hello, We have reviewed Mr. [redacted]'s complaint. I have spoken with several departments in regards to the issue. Our chargeback team handled all chargeback's like they do for all merchants. Notification goes out in the mail. Vantiv doesn't call merchants for...
chargebacks, we do not have the man power to cover thousand's of chargebacks daily. Our only hold on our side was for $8200, due to the fact we could not collect our billing charges. As for the fees Mr. [redacted] is claiming owed, we don't agree with that dollar amount of $15000. If Mr. [redacted] wants to provide a detail list of all fees, I can forward to our accounting department for review. Thanks,Todd Shumate
Hello, We have reviewed Ms. [redacted] complaint. This is currently being researched by all departments involved. Once we are able to resolve the issue, we will provide an updated to Ms. Toler as well as the Revdex.com complaint. Thanks,[redacted]
This matter has been reviewed by all departments involved. We have responded with the contractual obligations of Ms. [redacted] and the signature on the agreement that acknowledges the terms and conditions. We feel that this matter has been addressed and there is no further investigation on our end. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12078356, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Here is the Merchant [redacted] # [redacted]
My complaint was resolved yesterday. After six months, I finally have confirmation from them that the account is closed and I will no longer be billed, so I would like to withdraw my complaint. Thank you,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] , Thank you very much. I appreciate you taking the time to look into this matter. Looking forward to a long business relationship together.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like these documents attached to this complaint thread, in order to verify through all parties that the requested information was adequately provided. Furthermore, we find it necessary to advise Vantiv and the Revdex.com that we have taken further action within our own state jurisdiction, and have reached out to the Indiana Secretary of State and Attorney General's Office.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This company is a joke. I can not get in touch with them.
Regards,
[redacted]
Hello, We have reviewed [redacted]' complaint. The contract was set up by an Individual Sales Office. Since [redacted]' hasn't processed on her account, we will close the account without an early termination fee. We will also provide the $20.94 refund to the bank account on...
file. This refund will be deposited within 7 business days. Thanks,Todd S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The total amount of $124.58 was refunded, and thank you for taking care of it! However, I be**eve the account is still not closed since I was charged again on 9/9/2016 for another $24.95. Please see my bank account activities as attached, and please close the account completely.
Regards,
[redacted]
Hello,Upon review of the account, we have no record of any calls or conversations. Can we please have clarification of the issue so we can determine how to best assist in this situation?Thank you,[redacted]
Hello, Yes, Mr. [redacted]'s account is closed. Thanks,[redacted]
Hello, We have reviewed [redacted]'s complaint. A refund was put in on 3/11/16 in the amount of $250. That refund was sent to the bank account on file. Thanks,Todd S[redacted]
Hello,We have reviewed [redacted]'s complaint. I referred her complaint to my sales and loyalty team. They advised me that [redacted] had a rate review in November of 2014 and signed a Contract Extension Agreement (C.E.A.) at that time. Unfortunately we can only complete rate...
reviews every 12 months and [redacted] wouldn't be eligible for one until November 2015. [redacted] was faxed her original copy of her contract as well as her C.E.A. from 2014 on 9/9/15. I apologize that she received the incorrect information twice before, but should now have the correct information as requested. [redacted] was also faxed a close letter and a copy of the terms and conditions of the contract. If [redacted]'s wishes to terminate her contract before the date listed, there would be an Early Termination Fee assessed, as the close letter indicates. Thanks,Todd S[redacted]
Hello, We have reviewed the rejection. Vantiv does not or never has been responsible for charge back decisions. The Card Association (VISA /MasterCard) are responsible for making the decision on who wins a charge-back. We simply provide documentation on behalf of the merchant. If you have any questions on a charge-back decision you can contact the phone number on the letter. We are not holding any money, once the decision is final, the money is released to the winner of the Charge-back.Thanks,[redacted]
Hello, We have reviewed Ms. [redacted] response. As previously stated, the full terms and conditions are in a separate document that is provided to the merchant. The contract doesn't list the full terms because of the length of the document. There are not any over-charges owed, because all fees were outlined as well as noted changes within 60 days on a billing statement. We consider this matter closed. Thanks,Todd Shumate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] In reference to your company having no records of someone calling, this is completely wrong. [redacted] had called numerous times, including talking to someone in the billing dept. trying to get help and someone in tech support trying to get someone. She was always told to deal with the sales dept. which was [redacted] at [redacted] I have attached a copy of the letter cancelling my account in June along with the fax confirmation showing it had gone through. I also attached the letter she faxed asking for someone to call, which no one did. And also the letter she sent along with cancellation form. If you received the cancellation form, you received the letter that was with it. Why did no one contact her then as requested? I have now shown you proof that I contacted your company in June to cancel this account. Therefore a refund should be issued and the account should be closed immediately. And maybe you should talk to [redacted], as she is the one that confirmed she received the cancellation letter and also confirmed the account had been closed. Again, this is an error on your company, not mine. I should not be the one responsible because your company did not do their job.
Regards,
[redacted]