In order to provide a statement copy, I need to know what fee he’s actually talking about. I have several statements that show fee increases. So Mr. [redacted] would need to provide some more details.
Hello, We have reviewed Mr. [redacted]'s reply. I contacted Ben [redacted], whom Mr. [redacted] mentioned. Mr. [redacted] advised they are working with Mr. [redacted]'s bank on a settlement and will continue to work through them for a resolution. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It has been going on for couple month, if it's a known issue I would like a refund for being overcharged, I already tried to contact technical support with no resolution, please resolve the issue ASAP
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this...
does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Luay A[redacted]
After reviewing the signed contract all rates and fees were clearly described in the contract that the merchant signed. Please see attached documentation.
Thank you for providing your feedback concerning this Customer Service billing issue. I am sorry to hear that you did not have the best Customer Service experience. After further review we have determined to increase the refund by $100 which should be deposited within your account in the next...
3-5 business days. We hope this meets your expectations and it was a pleasure doing business with you!
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the...
business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Emily Piaga:With reference to the complaint ID[redacted], I spent a few hours collecting the overcharge amount information from the billing statements we received.The total amount overcharged was as follows:(dates reference "Statement Period")-May 2013, July 2013, April 2014, Feb 2014, April 2015, June 2015 - charged for "Annual PCI Compliance Support Fee" and "Compliance and Regulatory Fee" - $50 each fee, overcharged $150 -Beginning 2012 - charged "Assessment" twice on each statement, sometimes listed as "Network Acquire Fee" and/or "Minimum Charge Assessed", a charge would be listed on one page and another would be on a separate page making it difficult to notice the double charge - YTD on Dec 2014 statement Assessment charge is listed as $100, plus $10 additionally listed elsewhere -- Overcharged $30 for 2012, Overcharged $100 for 2013, Overcharged $100 for 2014-Same Assessment fee continues for all of 2015 (except Dec 2015)- Overcharged $110-"PCI Non-Validation Fee" was to be $10 per our contract -- charged $19.95 beginning July 2015 - Overcharged $49.75-As part of contract, no minimum monthly charge was to be applied -- Oct 2012, Nov 2012, Dec 2012, Jan 2013 - we were charged for minimum monthly charge - overcharged $76.53- $295 Early Termination Fee - we were not under contract - overcharged $295- Unlawfully Increased Discount Rate from 2.15% to 2.66% - Began in May 2015 -- overcharged $54.42TOTAL OVERCHARGE AMOUNT = $1,035.70 [redacted]
[redacted]
[redacted]
Hello, We have reviewed Mr. [redacted]'s response. In regards to emails no being answered, out call center deals with merchant phone calls. We do not deal with merchant emails, other than directing them to call into our center. We do have several records of phone calls working with Mr. [redacted] or someone from his office multiple times. And for the early termination fee, it is outlined in his signed contract. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company is committing a fraud, I am not just filing a complaint in regards to processing fees but also to cancel the contract because the sales rep assured me there will be no contract but made me sign forms and he said it was just a formal application and there will be no contract. As far as Vantive stating this was processing errors, I have attached a statement for March and been charged for Mid Qualified Cards 2.90% again and it should've been 1.70%. The other issue is the sales rep mentioned that whenever we do a transaction and refund the customer or cancel the transaction the same day before we hit the settlement key then there will be no charge but as you can see on the statement we have been charged fees for a refund that was done the same day and didn't hit settlement key to close it. I have marked those two issues with asterisks. I have called them three times about these charges on the statement and they have done nothing about it.
Regards,
Luay A[redacted]
Unfortunately we need more information to locate the account. The only way we can verify is if the merchant calls 877-744-5300 and provides Tax ID or SSN to retain their Merchant Identification Number. Once we receive the Merchant ID number we can look up this account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The terms and conditions were never given to us or explained. Your own employee, Laura has no knowledge of the terms and conditions. We do not have a copy and it was never attached to our contract. Erik said himself it was a separate document and we never asked for it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Could you please send a confirmation email of the account being closed to: [redacted]t Also, please confirm that there were no other fees charged. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[THEY ARE LYING!! BIG TIME LIARS . I wonder How can such a company operate in usa .I did provide all the information they asked for and instead I was the one who kept on calling vantiv every time and asked them about the result of the review they applied for no reason. Moreover I even spoke with michael from risk department over the phone several times and he was also very unprofessional in his approach towards a customer. Many emails have been exchanged between me and michael and I provided ALL THE INFORMATION they asked for . I was very supportive towards them whenever they asked for any information whether it was customer information, receipts, invoices, company info, website url and everything else . I CAN SHOW ALL THE EMAILS THAT HAS BEEN EXCHANGED BETWEEN ME AND MICHAEL FROM RISK DEPARTMENT and I am surprised to see that they still have the guts to lie to Revdex.com. No wonder why they were so unprofessional while talking over the phone . Their business practices are the worst on the planet . A company from the third world country would know how to treat customers better and honestly . I have never seen a company in my life who would lie so bluntly on the face to a customer and Revdex.com. ITS MY REQUEST TO Revdex.com TO PLEASE LET ME KNOW IF I SHOULD GO TO THE LOCAL NEWSPAPER AND MEDIA NOW TO EXPOSE THEM AND SAVE THOUSANDS OF HARD EARNED DOLLARS FROM INNOCENT CUSTOMERS.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But I would like you to know that I am a female as noted in the way I set up my complaint and my name is [redacted] not [redacted]. I received my refund via my credit union today.
Regards,
[redacted]
Hello,We have researched Mr. [redacted]'s complaint. Mr. [redacted] started the account closure in December of 2015, at which time he was notified of the procedure to collect the liquidated damages per the signed merchant agreement. The process was extended out because Mr. [redacted] was in discussions...
with our sales team regarding lowering rates and possibly doing processing for a new location he was buying. This began in April and continued through May, at which point Mr. [redacted] stopped responding to the emails. He was notified that if he did not respond, the account would be turned over to a third party collections for the liquidated damages, as we had put that on hold during the discussions. Our representative was attempting to get ahold of Mr. [redacted] to advise him of the liquidated damages still applying and being turned over to a third party agency if he did not respond. Eric will no longer be reaching out to advise of the collections amount, as it has now officially been turned over to the third party collections agency. However, we are still willing to negotiate the amount owed by Mr. [redacted] in good faith if he wishes to reach out and discuss this.Thank you,[redacted]
In order to provide a statement copy, I need to know what fee he’s actually talking about. I have several statements that show fee increases. So Mr. [redacted] would need to provide some more details.
Hello, We have reviewed Mr. [redacted]'s reply. I contacted Ben [redacted], whom Mr. [redacted] mentioned. Mr. [redacted] advised they are working with Mr. [redacted]'s bank on a settlement and will continue to work through them for a resolution. Thanks,[redacted]
My Merchant number is [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It has been going on for couple month, if it's a known issue I would like a refund for being overcharged, I already tried to contact technical support with no resolution, please resolve the issue ASAP
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this...
does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Luay A[redacted]
After reviewing the signed contract all rates and fees were clearly described in the contract that the merchant signed. Please see attached documentation.
Thank you for providing your feedback concerning this Customer Service billing issue. I am sorry to hear that you did not have the best Customer Service experience. After further review we have determined to increase the refund by $100 which should be deposited within your account in the next...
3-5 business days. We hope this meets your expectations and it was a pleasure doing business with you!
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the...
business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Emily Piaga:With reference to the complaint ID[redacted], I spent a few hours collecting the overcharge amount information from the billing statements we received.The total amount overcharged was as follows:(dates reference "Statement Period")-May 2013, July 2013, April 2014, Feb 2014, April 2015, June 2015 - charged for "Annual PCI Compliance Support Fee" and "Compliance and Regulatory Fee" - $50 each fee, overcharged $150 -Beginning 2012 - charged "Assessment" twice on each statement, sometimes listed as "Network Acquire Fee" and/or "Minimum Charge Assessed", a charge would be listed on one page and another would be on a separate page making it difficult to notice the double charge - YTD on Dec 2014 statement Assessment charge is listed as $100, plus $10 additionally listed elsewhere -- Overcharged $30 for 2012, Overcharged $100 for 2013, Overcharged $100 for 2014-Same Assessment fee continues for all of 2015 (except Dec 2015)- Overcharged $110-"PCI Non-Validation Fee" was to be $10 per our contract -- charged $19.95 beginning July 2015 - Overcharged $49.75-As part of contract, no minimum monthly charge was to be applied -- Oct 2012, Nov 2012, Dec 2012, Jan 2013 - we were charged for minimum monthly charge - overcharged $76.53- $295 Early Termination Fee - we were not under contract - overcharged $295- Unlawfully Increased Discount Rate from 2.15% to 2.66% - Began in May 2015 -- overcharged $54.42TOTAL OVERCHARGE AMOUNT = $1,035.70 [redacted]
[redacted]
[redacted]
Hello, We have reviewed Mr. [redacted]'s response. In regards to emails no being answered, out call center deals with merchant phone calls. We do not deal with merchant emails, other than directing them to call into our center. We do have several records of phone calls working with Mr. [redacted] or someone from his office multiple times. And for the early termination fee, it is outlined in his signed contract. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company is committing a fraud, I am not just filing a complaint in regards to processing fees but also to cancel the contract because the sales rep assured me there will be no contract but made me sign forms and he said it was just a formal application and there will be no contract. As far as Vantive stating this was processing errors, I have attached a statement for March and been charged for Mid Qualified Cards 2.90% again and it should've been 1.70%. The other issue is the sales rep mentioned that whenever we do a transaction and refund the customer or cancel the transaction the same day before we hit the settlement key then there will be no charge but as you can see on the statement we have been charged fees for a refund that was done the same day and didn't hit settlement key to close it. I have marked those two issues with asterisks. I have called them three times about these charges on the statement and they have done nothing about it.
Regards,
Luay A[redacted]
Unfortunately we need more information to locate the account. The only way we can verify is if the merchant calls 877-744-5300 and provides Tax ID or SSN to retain their Merchant Identification Number. Once we receive the Merchant ID number we can look up this account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The terms and conditions were never given to us or explained. Your own employee, Laura has no knowledge of the terms and conditions. We do not have a copy and it was never attached to our contract. Erik said himself it was a separate document and we never asked for it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Could you please send a confirmation email of the account being closed to: [redacted]t Also, please confirm that there were no other fees charged. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[THEY ARE LYING!! BIG TIME LIARS . I wonder How can such a company operate in usa .I did provide all the information they asked for and instead I was the one who kept on calling vantiv every time and asked them about the result of the review they applied for no reason. Moreover I even spoke with michael from risk department over the phone several times and he was also very unprofessional in his approach towards a customer. Many emails have been exchanged between me and michael and I provided ALL THE INFORMATION they asked for . I was very supportive towards them whenever they asked for any information whether it was customer information, receipts, invoices, company info, website url and everything else . I CAN SHOW ALL THE EMAILS THAT HAS BEEN EXCHANGED BETWEEN ME AND MICHAEL FROM RISK DEPARTMENT and I am surprised to see that they still have the guts to lie to Revdex.com. No wonder why they were so unprofessional while talking over the phone . Their business practices are the worst on the planet . A company from the third world country would know how to treat customers better and honestly . I have never seen a company in my life who would lie so bluntly on the face to a customer and Revdex.com. ITS MY REQUEST TO Revdex.com TO PLEASE LET ME KNOW IF I SHOULD GO TO THE LOCAL NEWSPAPER AND MEDIA NOW TO EXPOSE THEM AND SAVE THOUSANDS OF HARD EARNED DOLLARS FROM INNOCENT CUSTOMERS.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But I would like you to know that I am a female as noted in the way I set up my complaint and my name is [redacted] not [redacted]. I received my refund via my credit union today.
Regards,
[redacted]
Hello,We have researched Mr. [redacted]'s complaint. Mr. [redacted] started the account closure in December of 2015, at which time he was notified of the procedure to collect the liquidated damages per the signed merchant agreement. The process was extended out because Mr. [redacted] was in discussions...
with our sales team regarding lowering rates and possibly doing processing for a new location he was buying. This began in April and continued through May, at which point Mr. [redacted] stopped responding to the emails. He was notified that if he did not respond, the account would be turned over to a third party collections for the liquidated damages, as we had put that on hold during the discussions. Our representative was attempting to get ahold of Mr. [redacted] to advise him of the liquidated damages still applying and being turned over to a third party agency if he did not respond. Eric will no longer be reaching out to advise of the collections amount, as it has now officially been turned over to the third party collections agency. However, we are still willing to negotiate the amount owed by Mr. [redacted] in good faith if he wishes to reach out and discuss this.Thank you,[redacted]