Worldstrides

Dear Mr.***:Thank you for contacting WorldStrides regarding your daughter’s accountIt is my understandingthat *** was scheduled to accompany *** *** *** *** on their upcoming trip to***However, you have cancelled her account and are concerned regarding
receipt of yourrefund.According to our records, you provided notice of cancellation on December 2, Upon receipt ofnotice, your account was noted and the refund process was initiatedPursuant to yourcorrespondence with our Customer Service Department, refunds generally take four to six weeks tobe processedPayments are made to the customer in the same manner in which they were received.Accordingly, your refund check was processed and issued on January 8, After being notifiedby you that the refund check was never received, WorldStrides put a stop payment on the initialrefund checkOn February 12, 2015, another refund check was issued and mailed to youIt is myunderstanding that you cashed this refund check on February 17, 2015.I apologize for the inconvenience and dissatisfaction this situation has caused you, but am happy tosee that you received and deposited your refund.Should you have any further questions or concerns, please feel free to contact me directly at ***
*** We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #:***) in Richmond.Sincerely, ***

My daughter planned on going on a trip with her school, I sent twenty dollars towards my daughters trip to World StridesShe has since decided not to go on the trip and I have tried contacting World Strides numerous time for the refundTo which they never returned the money or respond to a emailI also had paid $for a full refund option....if my child at any time chooses not to go on the trip they would refund the whole amount that was paidThe fifty dollars is non-refundable
02/10/ WORLDSTRIDES *** *** PPD this is when they took out the twenty dollars
This is the worst business I have ever dealt with I just want my money back

Dear ** ***Thank you for contacting WorldStrides regarding yourdaughter’s accountIt is my understanding that *** was scheduled toaccompany *** *** on their upcoming trip to Washington D.CHowever, yourecently cancelled her account and continue to have some concerns
regardingyour refund.On May 31, 2014, when you registered online, you werepresented with and agreed to the attached terms and ConditionsThese terms andConditions provide a detailed explanation of the cancellation and refund policies,as well as the $non-refundable deposit and Full refund Program Fee Duringthe enrollment process, you chose to enroll in the Full Refund Program whichwould protect your payments and provide a refund minus the Full refund Programfee and non-refundable deposit if you, the Program Leader, school, or school’sadministration needed to cancel at any time prior to departure for any reason.Pursuant to the terms and Conditions, the Full refund Program Fee for ***trip was $219.00.As you are aware, payments received from you total $Thisamount minus the $non-refundable deposit and the $Full Refund Programfee would not result in a refund on the account.I apologize for the inconvenience and dissatisfaction thissituation has caused youHowever, I do hope that this explanation addressesyour concerns regarding your account.Should you have any further questions or concerns, pleasefeel free to contact me directly at ***We will provide a copy of thiscorrespondence as part of our response to then recent filing you made with theRevdex.com (Case #: ***) in Richmond.Sincerely,*** ***

Dear Ms***:Thank you for contacting WorldStrides regarding your daughter's accountIt is my understanding that*** was scheduled to accompany *** ** *** *** *** on their upcoming trip toWashington, D.CHowever you have recently cancelled her account and continue
to have some concernsregarding your refund.On March 30th when you registered online, you were presented with and agreed to certain Terms &ConditionsThose Terms & Conditions provided a detailed explanation of the cancellation and refundpolicies, as well as the $non-refundable deposit and information regarding the Full Refund ProgramFeeDuring the enrollment process, you declined to enroll in the Full Refund Program which wouldprotect your payments and provide a refund minus the Full Refund Program fee and non-refundabledeposit if you, the Program Leader, school, or school's administration needed to cancel at any time priorto departure for any reason.*** is a screen shot of the online registration system which you would have been presented withupon registrationAs you can see, in order to move forward with registration you would have had toagree to the Terms & Conditions.Please accept my apologies regarding the dissatisfaction you experienced with follow up to messages leftwith our Customer Service TeamWe strive to provide timely communication to all of our customers andin acknowledgment that we did not meet your expectations we will waive the late fees on your accountand issue you an additional refund check in the amount of $101.00, bringing your total refund to $594.25.I hope that this explanation addresses your concerns and do hope that *** is in a position to travelwith WorldStrides in the future*** *** *** *** *** *** ** *** *** *** *** ** *** ** *** ** *** ***
***We will be providing a copy of this correspondence as part of our response to the recent filing youmade with the Revdex.com (Case#: ***) in Richmond.Sincerely,*** ***

Charge late fee if payment not made on their due dateThen when you pay with credit or debit card they charge a *** feeNot to mention want trip paid in full MONTHS before departureThey only offer to weeks between payment due datesTotally unacceptable

I signed my daughter and myself to go on a trip June and we ended up having some financial hardships and had to cancel our tripWhen we signed up for the trip we did the insurance for a full refund if we could not attendI know that we do not get the insurance money back but when I contacted them they sent me an invoice somehow showing they don't owe us anything I have contacted them numerous times and the last email was suppose to be forwarded in to a supervisor and I have never heard backThe insurance I feel is a scam to get more money out of you because if you cancel they refuse to give the refundI told them I would have been better off just paying the deposit of $** and nothing else but I was under the impression if we couldn't go we would get the refundWe had two accounts as both are owed a refund when I asked for a copy of the other account they never sent it and their system will not let me access it
Thank you
*** ***

This company is very deceiving Read the fine print! If you decide to make any payment arrangements check your account constantly It would be best to pay in full up front They are not clear on payment dates and then they charge $late fees but your next statement will not show this The first payment was due on the 25th of a month, but the next payment was due on the 1st (days later) I will never use them again!!!

paid in full $child to go on DC for my trip
date for trip 5/27/ - 5/31/
was told in meeting before trip that worldstrides was not paying for meals due to being a smaller group
sent money with my child for meals
g was ever said about $extra
6/15/got a bill from worldstrides that said due to traveling with under now owe and $
called worldstrides got the typical run around,and a employee said fine don't pay we will just put it on your credit report
this is a bad company with way to many Revdex.com complints, I refuse to pay more money after the trip is done and over, had to pay all meals due to traveling with under 30, nothing was ever said about extra $bill after the trip

I signed my son up for a trip to Washington DC which was originally scheduled for June The school did not have enough people signed up, so without asking permission, they rescheduled the trip for June However, we are moving and my son will not be able to go on the trip in June Despite this, the school refused to address my concerns and neither did Worldstrides They allegedly issued a refund, minus a $deposit, $for joining the full refund program, and a $handling fee (which I never was charged until the account switched over due to the rescheduling) I expected only the $to be retained because that is the only portion they advertised as "non-refundable" I had individuals donate to my son's trip and there is barely enough of a refund to reimburse their payments
Furthermore, I received confirmation of my cancellation on January 14, and Worldstrides stated my refund would be processed in 4-weeks It was never processed so on February 24,

RE : ** *** *** *** *** *** *** Dear Ms***,
"">Thank you for contacting WorldStrides regarding your daughter's accountIt is my understanding that *** was scheduled to accompany ** *** *** *** on their upcoming trip to Europe. I am pleased to hear that after your recent conversation with Tom Markham we were able to come to a satisfactory resolution that addressed your concernsWe want to assure you that first and foremost, the safety and security of our travelers is and always wilbe our highest priorityAnd, we will do everything possible to ensure that travel opportunities remain available for the education of students worldwide. I hope that *** is able to travel with WorldStrides in the futureShould you have any further questions or concerns, please feel free to contact me directly at *** ***We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: ***) in Richmond. Sincerely, Jessica S*** VP Customer Service

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
*I have accepted the company's refund, however it should be noted that they misrepresented the terms of the original contractUnfortunately, those who enroll in their program cannot duplicate the online enrollment process again to verify the original agreementIt is sad, to me, that an organization which promotes "education" should be so willing to take advantage of parents and children who enroll with them

Dear *** ***Thank you for contacting WorldStrides regarding your daughter's accountIt is my understanding that *** was scheduled to accompany *** *** *** *** *** on their upcoming trip to *** ***Howeveryou cancelled
her account and continue to have some concerns regarding the amount of your refund.On October 2, 2014, upon completing the online registration processyou were presented with and required to agree to certain Terms & Conditions. Those Terms & Conditions provided adetailed explanation of the $non-refundable deposit, the cancellation and refund policies, and the Full Refund ProgramDuring the enrollment process, you chose to enroll in the Full Refund Program which "protects your payments and provides a refund* minus the FRP fee if youthe Program Leaderschoolor school's administration need to cancel at any time prior to departure for any reason." Pursuant to the Terms & Conditions, the Full Refund Program Fee for *** trip was $179.00.The Terms & Conditions further explain payment plan options, handling fees and late fees which may be associated with your accountYou chose to spread your payments out into installments rather than enroll in the EZ Pay program for paymentAs explained in the Term & Conditions and noted on your invoices, "If you choose to follow the installment payment planWorldStrides charges a $non-refundable handling foe on each installment payment following your registration, except the initial deposit and the final payment.''In reviewing your account, I see that you made two paymentsOne on October 2, in the amount of $and one on November in the amount of $Pursuant to the Terms & Conditions, you were charged a $late foe for making a late payment and a $6.00 handling feePayments received totaled $This amount less the $non-refundable deposit, the $Full Refund Program Feethe $late fee and the $handling fee results in a total refund in the amount of $l However, we are making an exception and waiving the handling and late fees applied to your accountThereforeyou will receive a refund in the amount of$12l.00.Unfortunately, we are unable to provide a refund for the non-refundable deposit or the Full Refund Program Fee. I apologize for any inconvenience and frustration this situation has caused you and do hope that *** is in a position to travel with WorldStrides in the future.Should you have any further questions or concernsplease feel free to contact me directly at *** ***We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com *** *** in Richmond.Sincerely
*** ***
*** ***

I have been told they have financial problem ant refund my moneyThe financial department does not read emailsI have to wait for a review to make a decision on my refundI called an canceled my trip and they won't honor my refund

I have been trying to get my refund 2MONTHS after we started making payments after $payment we received a refund for I was told a few times when I called asking questions about your program and the refund program that we would not get the back if we chose to cancel I understand and AGREED TO ONLY THAT I have been trying to get my refund (-the $non refundable deposit) since April No response to numerous emails, or call backs when I have requested someone to call me, during this time from April-July I was charged Handling fees/ late fees I am requesting the remaining $to be refunded There are other complaints of the same issue on Revdex.com and various sites

On August 26th I paid $***and September 16th I paid $***for my sons April school trip which I've had to cancel due to bullying at his school forcing us to cancelHe is having to move schoolsI called today, 10/to cancel and I'm told I'm not entitled to any refundAs I understood, the only thing I was not entitled to was the registration feeI don't understand what in days give or take, could cost *** dollars when the trip is still months awayI should receive a refund of my moneyThey shouldn't be able to make money in this way

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

I've been given te run around with worldsrides since I started making payments! When I signed my daughter up I was told that worldsrides was here to help us in which ever way they could and I have spoken to numerous supervisors regarding eztra fees as well as needing a little more time to pay! My mistake was not realizing that I received a new debit card and forgot to change it however I was called and threatened by *** *** from the financial dept that my daughters trip qas going to be cancelled over a dollar payment! I then spoke with *** to put a formal complaint on ms *** and ms *** assured me my daughters trip would not be cancelled and that I was able to make the payment this week 02-03-I then attended the last meeting for the trip on 02-02-to be humiliated by the teacher telling my daughter and I that her trip was cancelled! I left *** a voicemail last night as soon as I walked into my house and requested that a manager not a supervisor call me in reg

I have paid a total of $in payments for the trip my daughter and me were going to go on in June I had to cancel because of work obligations They say I am only getting $in refund I would like to get the total of $in payments I paid in to this company I have reviewed other complaints with the Revdex.com and people are having the problems I am I feel very cheated because when I talked to these people and stated I have the full refund program they said I am only getting partial refund because of so called fees that I new nothing aboutThey are misleading people with the lure of full refund and only refunding partialI feel like we have been scammed and we were paying way too much for the trip

My daughter school was setup to go on a trip to Washington D.Cin April of However the once I paid the trip off for myself and donations were made by family and friends for my daughter trip..Worldstrides cancelled the trip on 2/16/16(not me nor the school)The leader was not made aware of this(school) nor were anyone that was schedule for the tripWe found out more than a month laterWorldstrides was still sending emails to us during this time period to prepare for the tripNow I get they had a refund program but I was not at all cancelling the trip so I did not see a need to pay someone $for me to get a full refund of my own moneyInstead they gave me $of my full $and non of the people who donated to my daughters account will get their money back, I have to pay everyone their money back which is a total $582-$that they did refund back to that accountI am ok with them keeping the deposit but I think that it is not fair for people to have to pay to re

I have paid for a trip to Washington, D.C with my daughters classThis company makes it sound so easy and convenient to make payments, do not be misledThe process of signing each of us up and combining our trips was ridiculousIt is made to sound like as long as the trip is paid for by the deadline then that is all that matters, when in fact you will be paying a late fee each time your installment isn't exactly on time ($15) AND a fee for paying online ($6)Also if you want to be in a room with just you and your child you will pay a fee for your child and a fee for yourself, in my case it cost an extra $for us to be assigned a room togetherHere's the main kicker, when I went to the parent meeting we were given a registration deadline, you have until that day to make payment arrangements or pay in fullSo I registered and decided I would just pay whatever I could every month to help get the balance down and pay it in full when I got my taxesIn January, ( two months before the deadline the harassment started, I told them I had planned to pay in full with my taxes but the representative that answered DEMANDED a large sum that dayFinally the calls slowed down and the emails started, I replied to one letting them know what my plan was and at that point I was planning on just telling them to shove itbut I actually got a very quick and courteous response from a rep who did in fact put the cancellation of my trip on holdThe trip is now completely paid in full, however today is the day that I found out about the extra room fees